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Holiday Inn Express Cherokee/Casino

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Holiday Inn Express Cherokee\/Casino
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260 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cherokee/Casino
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Showing 256: English reviews
Level Contributor
6 reviews
2 of 5 stars Reviewed April 14, 2016 via mobile

Have stayed at many Holiday Inn Express and expect a certain level. Being renovated and it needs it. Everything had a weird smell, including towels (fuel fumes?). Pool is outdoor. Way overpriced for what you receive. Breakfast buffet was missing several items as outlets weren't working

Helpful?
Thank Joyfran
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Joyfran, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the breakfast selection, renovation and the rate. We will look into these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve... More 

Gilbert, South Carolina
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 11, 2016

We stayed at this hotel because we were visiting the casino and it was very close. Not up to the standards of most Holiday Inn properties I have stayed at in the past. Very expensive, thin walls but great people working the front desk!

Helpful?
Thank dy8759
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear dy8759, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our front desk staff to be great. However, we would like to apologize for the inconvenience caused by the renovation and for falling short of your expectations regarding our rooms. We give the utmost importance... More 

Macon, Georgia
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 6, 2016

We booked 1 night here for its proximity to the casino. The staff was very friendly and helpful. Although the hotel was under renovations, it was still nice and clean and neat. Harrah's was located just across the street, which was our reason for staying in Cherokee. I would recommend this hotel for couples or families.

Helpful?
Thank Yvette G
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Yvette G, Thank you for posting a review about your recent stay with us. I appreciate your kind words towards our hotel staff. It is indeed heartwarming when a valued guest takes the time to acknowledge the passion and effort that our customer service team put every day. Thank you for noting our cleanliness as well. Our hotel is... More 

North Myrtle Beach, South Carolina
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 27, 2016

I am an IHG Platinum member, and decided to use my annual free night at this hotel. Check-in was paper-work intensive- you have to sign your full name twice in the same paragraph; it's as if signing once is not good enough for them. I did get the king corner room as confirmed. Room was clean and bed comfortable, but... More 

Helpful?
Thank Janice V
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Janice V, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the shower, bathroom and the renovation during your stay. We will look into these concerns. We take... More 

Level Contributor
75 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 21, 2016 via mobile

We are IHG Platinum Reward members and routinely stay at Holiday Inn Express hotels. The big thing this facility has going for itself is its close location to the Cherokee Casino. Although the hotel is going through a modest renovation, many of the rooms do not have microwaves and small refrigerators. The courtesy continental breakfast area wasn't well tended and... More 

Helpful?
Thank Ed K
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Ed K, Thank you for being an IHG Rewards Club Platinum member and for taking the time to share your comments. It is great to know that you were able to appreciate the cleanliness of our room, beds, and our location. However, I was concerned to see that you were not impressed with the amenities offered in the room... More 

Montrose, United Kingdom
Level Contributor
257 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed March 14, 2016

Holiday Inn Express hotels are fairly widespread and the standard is pretty consistent. The one in Cherokee is being renovated but was still comfortable and the renovations did not effect our stay. Breakfast was pretty good for this grade of hotel.

Helpful?
1 Thank Brian M
Atlanta, Georgia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 5, 2016

They really know how too treat their guest. My recent stay at the Holiday Inn Express, in Murphy, N.C., Although my stay was only for a night Patricia, did an outstanding job of making sure I was truly taken care of in the proper manner as any quest should be. When I checked out and left I didn't realize I... More 

Helpful?
1 Thank SaintMichael69
Sevierville, Tennessee
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 8, 2016

There was absolutely nothing worth the $231 we paid for 2 nights. My husband and I went to a concert at the casino and stayed due to proximity of the hotel. They are remodeling so I understand some of the mess. First we were unable to view the current day of the channel lineup on the satellite tv. Notified front... More 

Helpful?
Thank Tracy M
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Tracy M, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, it is disappointing to know that the condition of the property and its amenities fell below of your... More 

Travelers are raving about these Cherokee hotels

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 7, 2016 via mobile

My wife and I stayed here for 2 nights while in town for a concert. The walls are paper thin, we could hear the guy in the next room snoring over the tv. The breakfast was free and that is the best I can say about it. We will find some place else to try next time.

Helpful?
Thank Mark H
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Mark H, Thank you for taking a moment to tell us about your experience at our hotel. Our goal has always been to provide our guests with the best hospitality service and I regret that we did not meet your expectations of the IHG brand when it comes to your room accommodations and breakfast. I am sorry for the... More 

2 reviews
1 of 5 stars Reviewed January 25, 2016 via mobile

We stayed one night on a Friday to come up and gamble a little and head home Saturday. Definitely not what I expected for 155$ a night. First the outside of the hotel is nice. That's where it ends. Everything inside from the elevator to the halls and room were dirty and seemed to lack maintaining. The room was in... More 

Helpful?
Thank Jared W
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Jared W, Thank you for taking the time to write a review of our hotel. It is disheartening that you did not fully enjoy your recent stay with us due to our rooms and breakfast options not living up to your expectations. I would love the opportunity to regain your faith in us so I have sent you a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 

Additional Information about Holiday Inn Express Cherokee/Casino

Address: 376 Paint Town Rd, Highway 19 and Highway 441, Cherokee, NC 28719-9120
Location: United States > North Carolina > Cherokee
Price Range: $103 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express
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