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Holiday Inn Express Cherokee/Casino

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283 Reviews from our TripAdvisor Community

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Showing 279: English reviews
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Columbia, South Carolina
Reviewed 5 days ago NEW

The hotel seems to have undergone some cosmetic changes since the last time I stayed. The lobby and rooms look great. Incredibly clean. Check in with Dave was very fast which is nice. I was really impressed with how many channels they offer in the guest rooms. My room was conveniently located by the pool patio so I didn't have...

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Helpful?
Thank Ryan M
Washington DC
Reviewed January 8, 2017

Based on the previous reviews thought it would be a nice place. Though while lying on the bed, I saw a bed bug crawling on my shirt towards my face. I killed it immediately and turned it over to the front desk @ 10 PM Saturday night. We were so disgusted we drove down to Atlanta at night with the...

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2Thank izmirian
Management response:

We are sorry to hear of this disturbance that cut your stay with us short. We take any issue of these inconveniences very serious and do have our property sprayed several times a month in our best attempts to prevent such problems for our guests. We have looked into this issue by calling Orkin and having a through sweep of...

Reviewed December 31, 2016

The room was spacious, had a small love seat couch in the room. The Couch was not comfortable at all. Need new mattress because they were so hard and if you sit on the side of the bed you fall off. The sheets on the bed was very small and there was a comforter and NO blankets. The check in...

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1Thank Enjoyyourlifetothefullest
Apollo Beach, Florida
Reviewed December 17, 2016 via mobile

Clean and quiet. We checked in VERY early this morning and the staff was efficient and helpful. Room is clean and spacious. The hotel is located directly across from the casino and near several restaurants. A/C is quiet and efficient.

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Thank Laura S
West Yellowstone
Reviewed November 29, 2016 via mobile

Stayed here on business. Couldn't really leave due to co-workers. Immediately smelled cigarette smoke in the building. My room had definitely been smoked in. Signs say property is 100 percent smoke free, but obviously not true. Disappointed.

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Thank Brian W
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Brian W, Thank you for your recent stay and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to the unusual smell in your room. We always strive to provide our guests with comfortable accommodations and we regret that we did not meet your expectations....

Floyd, Virginia
Reviewed November 28, 2016 via mobile

We stayed for 2 nights while attending a concert at Harrahs Casino and found the hotel to be extremely convenient to the casino. It was a short few minute walk between the two properties. The hotel has been remodeled to a certain degree but it isn't as nice as many of the other Holiday Inn properties that we've stayed in....

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Helpful?
Thank Jason G
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Jason G, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel...

Reviewed November 11, 2016 via mobile

Keep in mind this is a 2 star hotel. For a 2star hotel I will give it good marks. Friendly staff, my king room was extra roomy, breakfast was barely fair, decent price, clean, mostly updated. 5-8 minute walk to casino floor.

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Thank Jill S
Houston, Texas
Reviewed November 2, 2016

We spent 2 nights in this property while visiting Smoky Mountain NP. The room is clean and comfortable, nothing fancy. Bed sheets and mattress are good, nothing stands out. Bathroom is also very clean, and has good quality towels. Breakfast options are very limited. It has great room for improvement. Casino across from street has a variety of dining options.

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Thank BlueSea97
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear BlueSea97, Thank you for choosing to stay with us and for leaving a review. I am very delighted to know that you found our rooms and bathroom clean and comfortable. However, I regret that you did not fully enjoy your stay with us due to the breakfast selection. I have noted your comments and have forwarded them to our...

Warner Robins, Georgia
Reviewed November 1, 2016

My husband and I have stayed at the Holiday Inn Express Cherokee several times, initially because of its proximity to Harrah's, which is a short walk across the street. It has never disappointed us. The property has been updated, providing eye-pleasing surroundings with a quiet, restful decor. Breakfast was excellent. The person in charge watched over popular items like a...

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Thank zdrakas
Fort Mill, South Carolina
Reviewed October 31, 2016 via mobile

We went to see the beautiful foliage and went to the top of the mountains was Gorgeous,..and don't miss the local restaurants the food is incredible and so reasonable., Also went to Harrah's Casino the time went so fast stayed 2 nights...hotel was nice breakfast so so...for a Holiday inn I was not impressed but just slept there. Not many...

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Thank MaryM925424
IHGService, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear MaryM925424, Your insights are important to us and we appreciate your visit at Holiday Inn Express & Suites Cherokee Casino, NC. It is unfortunate that you found our hotel to be lacking with amenities. On the other hand, it is good to read that you enjoyed your stay nonetheless and noted our property and breakfast service to be pleasant....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 

Additional Information about Holiday Inn Express Cherokee/Casino

Address: 376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
Location: United States > North Carolina > North Carolina Mountains > Cherokee
Price Range: $93 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Cherokee/Casino staff and other travelers.
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Questions? Get answers from Holiday Inn Express Cherokee/Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Wifi in my 1st floor room was more than fast enough”
 of 5 bubbles ryanmY1816HO, 5 days ago | Read review
“We had a corner suite on the third and top floor....Super quiet.”
 of 5 bubbles zdrakas, Nov 1, 2016 | Read review
“Reserve your room well in advance. there were at leats 3 parties turned away while we were checking in. They were fully booked.”
 of 5 bubbles PeterT55, Oct 5, 2016 | Read review
“We only spent one night and like I said room we had was clean. That is my priority.”
 of 5 bubbles 702francesw, Sep 27, 2016 | Read review
“Ask for a room that faces the street. You won't hear the trash truck that way.”
 of 5 bubbles anthonysO6847FW, Sep 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question