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Smoky Mountain Inn & Suites

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145 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Me and my boyfriend manage to get a night out last minute to the casino so callled to book a room on a busy holiday weekend (Labor Day) and they were more then happy to accommodate us! Room was clean! Staff was friendly ! Would stay again!

Helpful?
Thank Cmh2284
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Do not stay at this hotel!!! I woke up to a bed bug and blood stain on my bed. Hotel management never bothered to speak with me about the situation. When I went to front desk the 6th time I was yelled at so loudly my husband came in from outside to get me. They did not ever come to... More 

Helpful?
Thank papaskull

Travelers are raving about these Cherokee hotels

Erwin, Tennessee
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here with our daughters softball team. After reading the reviews I was a little worried! Check in was quick and easy...the room was great...they have done a great job with renovations. The carpet looked brand new and everything including the pool was clean. We would definitely stay here again!

Helpful?
Thank tlaughren
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Our family had such a great time! We stayed the weekend and checked out this morning. The rooms were great, the staff was wonderful. The kids loved the breakfast very good set up with a great variety. We felt very comfortable and wished we didn't have to leave!! We will be back!!

Helpful?
Thank Elaina Q
Auburn
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Great room and customer service. Breakfast was great, very convenient to the casino and gift shops. Enjoyed a walk along the creek, safe and secure. Reservations are quite easy to secure. Love the location.

Helpful?
Thank 580frenchi580
Decatur, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 12, 2016

The staff behind the desk at check in were unwelcoming; basically ignoring the people waiting to check in. When one member was asked to wait on some people he grudgingly checked us in. He was rude and unfriendly. Would NEVER go back there. The room was passable, but bathroom was dated and water pressure was nil. Not worth the price.

Helpful?
2 Thank blandgraff
1 review
3 of 5 stars Reviewed July 26, 2016 via mobile

The hotel was ok. Room were pretty decent size. But bed sheet were duty had some stain And look like some dog hair or something on it. Carpet were coming off the side wall. Love the pool and the lady that work in the breakfast she was very nice. But for the price that we pay not Worth it.

Helpful?
Thank Hatha C
Asheboro, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 25, 2016

Room Was Small, Bathroom was Way to small toilet seat was falling off. we stayed there 3 days and tho i made coffee every morning i had to empty the pot every night. the maid left new coffee but never emptied pot from the old coffee.. the towels were old and hard, you know the kind that feel like your... More 

Helpful?
Thank itsmetommylee
Pensacola, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2016

We stayed here once before and enjoyed our experience. But, this time I decided to go for a cheaper deal. THIS WAS A BAD DECISION. The WiFi at the other hotel NEVER worked, and there were many other complaints I won't go into. For our last night in Cherokee, we decided to stay at Smoky Mountain Inn & Suites because... More 

Helpful?
1 Thank Charles A
Greensboro
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 8, 2016

Newly Remodeled? Nope, or if it was, the "before" must have been horrific. None of the rooms are handicapped accessible. They will tell you they are when you make a reservations, but there aren't any chair height toilets at all which we found out AFTER we had checked in. The room was small and the AC on high never cooled... More 

Helpful?
Thank GSOGambler
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast

Additional Information about Smoky Mountain Inn & Suites

Address: 344 Seven Clans Rd, Cherokee, NC 28719-4525
Location: United States > North Carolina > Cherokee
Price Range: $78 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Smoky Mountain Inn & Suites 2*
Number of rooms: 84
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