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Chestnut Tree Inn Cherokee

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37 Tsalagi Rd, Cherokee, NC 28719-9104
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (107)
Room & Suite (23)
Pool & Beach (7)

About

#15 of 28 hotels in Cherokee
Location
Cleanliness
Service
Value
This hotel is located near Harrah's Casino, the Oconaluftee River, Great Smoky Mountain National Park, Santa's Land Family Theme Park, Western Carolina University, Cataloochee Ski Area and the Cherokee Indian Village. The Chestnut Tree Inn offers guests an outdoor pool, free hot breakfast served from 7 am to 10 am, free high-speed wireless Internet access, guest laundry, fax/copy service, wake up service, free parking with room for large vehicles and meeting facilities with A/V equipment and catering available. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls,air conditioning, alarm clock and electronic door locks. Mini-fridge is available. Microwaves may be available but requests are not guaranteed, and will be granted based on availability at check-in.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Business Center with Internet Access
Conference facilities
Non-smoking hotel
Laundry service
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Self-serve laundry
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Room features
Air conditioning
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
413Reviews13Q+A90Room tips
Traveler rating
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Popular mentions
I must say this was the nicest place we have stayed in, in awhile friendly staff, clean rooms and great breakfast. The gentlemen at the front desk was wonderful and Cassie our waitress was very nice. Will stay here again.
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Response from Diane Welch, Guest Services / Front Office at Chestnut Tree Inn Cherokee
Responded Mar 17, 2020
Thank you we appreciate your comments and hope you will return soon.
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+1
We made reservations at Chestnut boy was it a nightmare. 1) I was charged for a night I did not even stay 2) When we checked in I told them I was Disabled and there is no elevator . 3) 4 people at the front desk one on their cell they did not offer to help nor did they give me directions. I called them again because you could not read the room numbers on the doors and the place is very dark. They still did not help. 4) Finally found the room it was like freezer inside I turned the heat on it made a very loud noise that never stopped. I looked inside and I saw plastic spoons inside the heater wondering when they were going to melt 5) Bugs started flying after killing several of them and listening to the heater we left about 3 am.
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We came to Cherokee for a concert at Harrahs. Only stayed one night. I must say the hotel was very clean. The people at the front desk were nice and very helpful as well. We did eat the free breakfast and I’m not really sure what people are complaining about. The food was good and we had lots of choices. I saw a lot of people raving about the beds. But in my opinion it was a typical hotel bed. I guess from all the reviews I was expecting one like home. I will say they were better than some hotels I’ve stayed at. My only complaint was no exhaust fan in the bathroom. I will stay again because of the cleanliness.
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I have attempted to call this hotel for the last 2 weeks. I have called (828) 497-9181. The hotels answering machine answers and gives you a "333" extension that goes to a Kimberly **** in reservations voice mail that is full and not accepting voice mail. You then if you attempt to go the operator which plays music for 1 minute and an automated voice says that option is not available. I have gone to every extension available with no success in speaking to a human. We have a question regarding taking taxi or Uber service is in the area. So frustrating and we haven't even arrived yet.
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Response from Diane W, admin support at Chestnut Tree Inn Cherokee
Responded Feb 13, 2020
Looking for Chester in our front desk operating system I cannot find to call you. I am not sure why you have been unable to get an answer on the phone I would be very interested in knowing the times of day these calls occurred. I will see that our answering system is updated. My extension is 339 and I will definitely call you back if I do not receive your call. I don't know of any Uber in our area, we do have taxi's we are a very small community and very easy to travel about if you are driving here. I regret that you have formed negative opinions about us prior to arrival. We take pride in customer service and are truly disheartened to hear of your experience.
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This was our vacation trip this past summer and my husband and I stayed at this hotel. The service was not at all like it use to be when this was a Holiday Inn hotel, and whatever you do don't plan on having breakfast in the lobby. The lobby is filthy and the food is horrible.
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Response from Diane W, admin support at Chestnut Tree Inn Cherokee
Responded Feb 11, 2020
HMMMM Not sure when you stayed or why you waited till the dead of winter to post a review from your summer vacation. #1 we don't serve breakfast in our lobby we have a full service restaurant. Our lobby is absolutely beautiful. #2 We serve a full hot buffet breakfast that our guests seem to enjoy very much. I don't think you stayed at our hotel. We are owned and operated by the same folks that owned and operated the Holiday NOTHING has changed but the passing of one owner. You have a great day now.
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Previous
PRICE RANGE
$68 - $138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chestnut tree inn cherokee hotel cherokee, cherokee holiday inn
FORMERLY KNOWN AS
Holiday Inn Cherokee
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsCherokee
NUMBER OF ROOMS
154
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Frequently Asked Questions about Chestnut Tree Inn Cherokee
Which popular attractions are close to Chestnut Tree Inn Cherokee?
Nearby attractions include Mingo Falls (4.1 miles), Museum of the Cherokee Indian (1.1 miles), and Mountain Farm Museum (3.0 miles).
What are some of the property amenities at Chestnut Tree Inn Cherokee?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Chestnut Tree Inn Cherokee?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Chestnut Tree Inn Cherokee?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Chestnut Tree Inn Cherokee?
Yes, free parking is available to guests.
What are some restaurants close to Chestnut Tree Inn Cherokee?
Conveniently located restaurants include Sassy Sunflowers Bakery & Cafe, Front Porch Cakery & Deli, and Peter's Pancakes & Waffles.
Are there opportunities to exercise at Chestnut Tree Inn Cherokee?
Yes, guests have access to a pool during their stay.
Is Chestnut Tree Inn Cherokee located near the city center?
Yes, it is 0.7 miles away from the center of Cherokee.
Are any cleaning services offered at Chestnut Tree Inn Cherokee?
Yes, laundry service and self serve laundry are offered to guests.
Does Chestnut Tree Inn Cherokee offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Chestnut Tree Inn Cherokee?
Many travelers enjoy visiting Mingus Mill (3.3 miles) and Oconaluftee Indian Village (1.0 miles).