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Yuckkkk! When you go away you expect to stay in a hotel that's at least as nice as your home & usually better, this is one of the worst hotels I've ever stayed in! The lobby looks cozy on check-in but the room is gross!...More
Thank Gloria J
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 3 days ago
I am confident you were a casino guest. Have a nice day! Claiming you got sick from our food is a STRONG accusation and we do not appreciate it......because NOTHING is further from the truth.
My mom and myself stayed here on a comp from the casino as they were sold out! The lobby is nice and that's about it. As I'm laying here writing this review. I was awoken at 4 am by a couple of guys sounded right...More
1 Thank Amber H
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 6 days ago
Unfortunately we have limited control on guest behavior. So the casino had no rooms and you were sent here....isn't that the real issue?? Yes we are an older 'dated' hotel but we strive for cleanliness and we are a nice property. It really sounds like...More
The lady at the desk was very unpleasant, she was very grumpy and unpatient, im glad i've forgotten her name.. The other staff was friendly though. The beds were good and clean. The breakfast is free and that was the only good thing. It consisted...More
Thank Olaf V
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 1 week ago
Dear Olaf, It is regretful that you had a bad experience at the front desk...I wish you did remember her name so it could be addressed....and we wish you would have explained the unpleasant encounter in detail. We are proud of our FREE breakfast and...More
When I first walked on I noticed the carpet needed to be clean and the furniture was dusty. After walking through I thought everything else is clean so this will do then I noticed trash in the trash can that neither of us put in...More
1 Thank Tonia J
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 4 weeks ago
Tonia, We are very sorry you experienced this, it is not our quality standard and is constantly addressed. We are beginning renovations in the fall, we hope you will return to see the new improved Chestnut Tree.
Thank you for taking the time to review...More
Very clean, dated but well kept. We had a double room, beds very small. Not a true full size mattress. Large outdoor pool. Friendly staff. Restaurant attached, very good breakfast. Would have gave higher rating but the shower did not work properly.
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 5 weeks ago
Thank you for your feedback and your positive comments. We wish you would have reported the shower, maybe we could have fixed it. We hope you will visit us again, please watch for updates to our renovation project.
$86 - $131 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available ,
Number of rooms
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Response from covermeimgoingin | Reviewed this property |
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The... More
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The lobby, breakfast room, and all other indoor public areas are non-smoking. Hope that helps!
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"Stay away from rooms on the hill.The units adjacent too the lobby are nicer and cleaner."