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Charlotte Marriott SouthPark

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#48 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
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Charlotte Marriott SouthPark
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448 Reviews from our TripAdvisor Community

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Showing 436: English reviews
georgia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were in town for a concert. The staff were very friendly and helpful. The room service was fast . Large bathroom. And a comfortable bed. Nicely decorated and clean room.Good price for the quality of the hotel.

Helpful?
Thank angbutler
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

I travel weekly. When I visit Charlotte, I always stay at the Marriott SouthPark. The staff is consistently friendly and willing to accommodate any of my requests. Floyd greets me every time! He informed me that the hotel is being renovated starting November 1st. I saw the new design on the third floor. Nice!!!

Helpful?
Thank Dawn P
Charlotte, North Carolina
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Very clean hotel. Location is supurb! The hotel is across the steet from a high end mall. People were very friendly. Was greeted evey time I walked in the door. Bar staff were welcoming and friendly. Would stay here again.

Helpful?
Thank MeredithCC
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Checked into our room to find a clogged toilet. Went to the desk three times to get someone to fix the issue and no one ever showed up from our multiple requests. No turn down service came either, which would have recognized and addressed the issue as well. Very disappointed and very disgusting item to deal with.

Helpful?
Thank Ben M
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Good Evening Ben M., Thank you so much for taking the opportunity to provide us with feedback from your most recent stay with us. While we pride ourselves on delivering legendary customer service, we unfortunately fell short of our standards. I apologize for the inconveniences that you experienced through your stay and have taken steps to ensure that this does... More 

Stamford, Connecticut
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location and convenient to shopping, airport and many restaurants. That's where the buck stops! The standard of cleanliness in the rooms are average. The carpets are in need of replacement. They have a musty odor on the 5th floor hallway coming off the elevator. The bathrooms are tired. Dust is caked on all wood trim and doors. Customer service... More 

Helpful?
Thank Pina B
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Dear Pina B Thank you for your recent review of the Charlotte Marriott Southpark. I truly appreciate the feedback you provided to us regarding your concerns about the cleanliness of the rooms and public space. We pride ourselves on creating memorable experiences and this time we fell short. I have shared your review with the team to ensure that this... More 

Nashville, Tennessee
Level Contributor
86 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Because my oldest son is a Charlotte banker ( aren't they all),we have been to THE PARK many times. It is a relatively small hotel but exudes charm and a special flavor. Terrific location.Polite and accommodating staff.Delicious on site restaurant . We continue to stay here BUT if Marriott cuts corners the hotel could feel The effect. The rooms are... More 

Helpful?
Thank CRA22
Baltimore, Maryland
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Great hotel and great service. I can't say enough about Floyd! Floyd always went above and beyond for me and ALWAYS had a smile on his face. He made me feel at home :-) With people like Floyd supporting this hotel, you can't go wrong!

Helpful?
Thank Kim936
NC
Level Contributor
64 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were grounded overnight on a long day beginning with my mother's funeral. Nothing seemed to be going right until we were taken to this Marriott for lodging and a very late dinner. Really nice modern rooms. Most importantly at that point a nice restaurant and bar, as well as a comfy bed!

Helpful?
Thank LIVES_TO_EAT
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 19, 2016

The Hotel is well located and within walking distance of the South Park shopping Mall and Barnes and Noble.i commend Lyndon who runs the Concierge Lounge very well and has a very pleasant demeanour. The room is a little dated and there is no telephone in the bathroom. The wifi works well. You cannot contact Housekeeping direct and have to... More 

Helpful?
Thank Arlene B
GMRHR, Manager at Charlotte Marriott SouthPark, responded to this review

Dear Arlene B, Thank you for your feedback and review following your stay with us. Please accept my sincere apologies for your experience with our front desk and housekeeping department. I have shared your feedback to ensure that this does not happen to future guests. We look forward to a return visit so we are able to regain your confidence... More 

Los Angeles, California
Level Contributor
99 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed August 16, 2016 via mobile

I stayed here one night for a business trip. Hotel was perfectly good for what it was although the rooms were a bit dated. Hotel Main hotel was nice with nice common areas. Room A little dated but good size with all amenities. Shower pressure was a bit weak but bathroom size was good. Room felt very clean. Location SouthPark... More 

Helpful?
Thank TravelingRoger
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Dear TravelingRoger, Thank you for your review and feedback following your stay. We appreciate the positive and constructive feedback. We will be undergoing a full rooms renovation and will have all brand new rooms in February! Looking forward to your return visit. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Charlotte Marriott SouthPark

Address: 2200 Rexford Rd, Charlotte, NC 28211-3431 (Formerly The Park Hotel)
Location: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $157 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charlotte Marriott SouthPark 4*
Number of rooms: 185
Reservation Options:
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Also Known As:
Charlotte Marriott Southpark Hotel Charlotte
Marriott Charlotte
Hotel Style:
#5 Green Hotel in Charlotte
#6 Luxury Hotel in Charlotte
#17 Business Hotel in Charlotte
#32 Family Hotel in Charlotte
#42 Romantic Hotel in Charlotte
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