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Charlotte Marriott SouthPark

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#46 of 176 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
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Charlotte Marriott SouthPark
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440 Reviews from our TripAdvisor Community

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Showing 428: English reviews
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Hotel is well located and within walking distance of the South Park shopping Mall and Barnes and Noble.i commend Lyndon who runs the Concierge Lounge very well and has a very pleasant demeanour. The room is a little dated and there is no telephone in the bathroom. The wifi works well. You cannot contact Housekeeping direct and have to... More 

Helpful?
Thank Arlene B
GMRHR, Manager at Charlotte Marriott SouthPark, responded to this review

Dear Arlene B, Thank you for your feedback and review following your stay with us. Please accept my sincere apologies for your experience with our front desk and housekeeping department. I have shared your feedback to ensure that this does not happen to future guests. We look forward to a return visit so we are able to regain your confidence... More 

Los Angeles, California
Level Contributor
99 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here one night for a business trip. Hotel was perfectly good for what it was although the rooms were a bit dated. Hotel Main hotel was nice with nice common areas. Room A little dated but good size with all amenities. Shower pressure was a bit weak but bathroom size was good. Room felt very clean. Location SouthPark... More 

Helpful?
Thank TravelingRoger
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Dear TravelingRoger, Thank you for your review and feedback following your stay. We appreciate the positive and constructive feedback. We will be undergoing a full rooms renovation and will have all brand new rooms in February! Looking forward to your return visit. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is right across the street from the Charlotte South Park mall. You can actually walk to it. The staff was very friendly, the rooms were clean and spacious, the hotel restaurant food was good. I ordered room service and ordered the rice bowl with chicken. OMG, it was amazing.

Helpful?
Thank Lydia S
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for an American Girl birthday party- the American girl package was purchased the sheets were pink and there were pink bean bags there were pink robes for the girls and robes and beds for their dolls. Was slightly disappointed in the lack of pink in the room. The staff is very attentive and eager to please! The... More 

Helpful?
Thank Kimberly N
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for the feedback regarding your American Girl package stay. I was happy to hear your positive feedback about the staff, the cleanliness, and the breakfast. Thank you for the constructive feedback about the amount of pink in the room, I have shared your feedback with the team. I hope that you will consider us again in the future. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The first thing I noticed was the nice smell when I walked in. It's like an air freshener but not overwhelming or off putting...very nice. The staff was extremely friendly and helpful. Room service recently changed a little - instead of the usual carts/silver/china, they are doing something called Fresh Bites with nice disposables. I prefer this...cleaner, less wasteful and... More 

Helpful?
Thank Toni S
ny
Level Contributor
218 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have waited to write this review so I could think it over and maybe be able to write with less venom than I feel. I could wait years and this will not happen. I usually discount the 1 star review in a field of superior ratings because the situation is often very personal. My situation has so many aspects... More 

Helpful?
Thank Mindyopp
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Dear Mindyopp, Thank you for your feedback from your stay with us. I sincerely apologize that you had the experiences you mentioned in your review. This is certainly not the level of service we provide on a daily basis and seems to be an isolated incident. Your feedback has been shared with all departments throughout the hotel as a training... More 

Raleigh, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Food/Room Service: I have to say I expected the room service food to be average for some reason but once I read the 'fresh bites' menu I was happy to see the food is locally sourced, Artisan-made and the choices were region-inspired! I also love that there was a small area on the menu called 'The Chef's Perfect Sandwich' which... More 

Helpful?
Thank blythe0117
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I enjoyed my stay at Charlotte Marriott South Park beautiful hotel but my heart was with Chef Lil I ordered a special salad that wasn't on the menu Chef Lill made it exactly like I asked she also came out to make sure it was exactly what I wanted "kudos" to CHEF LILL

Helpful?
Thank Pamela M
Level Contributor
4 reviews
4 of 5 stars Reviewed July 18, 2016

Great hotel with very friendly staff and bar tenders!! Only complaint is the noise level... The walls are very thin..we were in an end room and heard the elevator going up and down threw out the night and the could hear someone urinating and flushing the toilet in the room next to us.. Not very pleasant to hear at 2:00... More 

Helpful?
Thank Holly T
Cleveland, Ohio
1 review
1 of 5 stars Reviewed July 15, 2016

Disgusting rooms where dirt was hanging off the ceiling from the vents and blowing all over our stuff. Housekeeping neglected to remove our dirty glasses and didn't clean the bathroom thoroughly. Pillows were flat and mattress was very uncomfortable. A fight nearly broke out in the bar area where we were ironically the only guests there. We couldn't figure out... More 

Helpful?
Thank teleman5150
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for your feedback regarding your recent stay. We regret that you had the experience you did and have shared your important feedback with all appropriate departments to ensure your situation was an isolated one. Thank you again for providing the feedback to allow us to continually improve on our products and services we offer. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Charlotte Marriott SouthPark

Address: 2200 Rexford Rd, Charlotte, NC 28211-3431 (Formerly The Park Hotel)
Location: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $129 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charlotte Marriott SouthPark 4*
Number of rooms: 185
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Also Known As:
Charlotte Marriott Southpark Hotel Charlotte
Marriott Charlotte
Hotel Style:
#4 Luxury Hotel in Charlotte
#5 Green Hotel in Charlotte
#17 Business Hotel in Charlotte
#32 Family Hotel in Charlotte
#42 Romantic Hotel in Charlotte
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