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Charlotte Marriott SouthPark

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2200 Rexford Road, Charlotte, NC 28211
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (68)
Room & Suite (23)
Dining (4)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Charlotte Marriott SouthPark
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#111 of 208 hotels in Charlotte
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Experience recently redesigned accommodations at Charlotte Marriott SouthPark, a boutique hotel in Charlotte, North Carolina offering a perfect blend of Southern hospitality and modern elegance. We offer an ideal setting in the upscale SouthPark neighborhood near downtown Charlotte. Close to our hotel, find award-winning area attractions including SouthPark Mall, Carowinds Theme Park, Spectrum Center and Bank of America Stadium.
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Full view
Property amenities
Free parking
Wifi
Fence around pool
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Children Activities (Kid / Family Friendly)
Taxi service
Valet parking
Free wired internet in the business center
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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157Reviews4Q+A24Room tips
Traveler rating
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Popular mentions
Kenneth P wrote a review Mar 2020
254 contributions49 helpful votes
Nice room, Comfortable Bed(thankfully) Good service. While working in Charlotte I chose the Southpark Marriot. The staff was very accommodating. The room was clean nice and comfortable. Everything I can ask for. Not too much to write as I was in and out. Great none the less. I would stay here again.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
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Response from JimG2200Rexford, General Manager at Charlotte Marriott SouthPark
Responded Mar 16, 2020
Dear Kenneth P. Thank you for taking the time to contact Marriott's Corporate Customer Care office about your recent stay at the Charlotte Marriott SouthPark. I am glad to hear that your room was clean and comfortable and most importantly, that our staff was helpful an accommodating. We appreciate your choosing our hotel for your Charlotte accommodations and look forward to a future opportunity to serve as your host again!
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triallawyer wrote a review Mar 2020
Charlotte, North Carolina11 contributions1 helpful vote
Very nice, conveniently located, practically new hotel near Southpark. We stayed here when our power at home was knocked out overnight in a winter storm, but I would happily stay here for business travel or vacation. The room was comfortable and spotless and the staff was friendly and helpful. Five stars for sure!
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Date of stay: February 2020Trip type: Traveled with family
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Response from JimG2200Rexford, General Manager at Charlotte Marriott SouthPark
Responded Mar 10, 2020
Dear triallawyer, Thank you for taking the time to comment about your recent stay at our hotel! I appreciate your comments about the room cleanliness and comfort- and especially those about the friendliness of our staff. We are delighted that we were able to accommodate your needs during this outage and hope to see you back soon - just for fun!
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Barbara S wrote a review Feb 2020
Roanoke, Virginia64 contributions18 helpful votes
I don’t like to say negative things without talking to management first, but when I asked for a manager I was told the MOD was the restaurant manager and he was busy and when I called and asked that the GM call me, no one did. Check in was great. The desk clerk was very gracious and welcoming. There were fresh baked cookies in the lobby. Perfect start to a romantic Valentines getaway. About 5 the noise started. There were Catholic School basketball kids there for a tournament. The yelling and screaming continued until 11. We went to work out and the exercise room was filled with pre-teens. We tried to get to the front desk, but the area was super crowded. I saw an employee and told them about the kids in the exercise room and they said they would see it was taken care of. An hour later we returned to the exercise room and there were more kids and a little girl who was using the elastic ropes to pull herself across the room. There were no adults in sight. When my husband went to the desk the next morning, he was told yes we had a lot of complaints. Three women were working the desk and he told them we had some free time during the day and asked what there was in the area to do, any festivals, anything exciting going on and their response was “No Charlotte sleeps on Sunday.” We returned to the hotel Sunday night and the rewards lounge person went out of her way to be kind. She even went to the kitchen to find me a special tea. Everything was fine until the next morning when we realized our coffee was not replaced and I got in the shower only to realize that none of amenities had been replaced. Nothing worse than standing in a shower with wet hair and an empty shampoo bottle. When booking groups in a hotel that you know may be loud, you should block those groups together and keep your other guests separate. Also even if your staff doesn’t know area events there should be a newspaper or handout for them. The hotel itself was clean and the rooms were comfortable and modern, but with the lack of quality management I would not recommend it.
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Date of stay: February 2020Trip type: Traveled with family
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Response from JimG2200Rexford, General Manager at Charlotte Marriott SouthPark
Responded Feb 21, 2020
Dear Barbara S., I am so sorry to hear about the interference and noise caused by other guests of the hotel, which put a damper on your Valentine's getaway. I also want to apologize for not having the amenities replaced after the first day of your stay. I would also be very unhappy to step into a shower and find that there was no shampoo to use. I understand that these are not the types of situations that you would expect to happen at a Marriott; nor are they what I expect to hear has occurred at our hotel. I appreciate your feedback and can assure I will follow up on these situations. I realize that there are many hotels to choose from in our area and hope that you will allow us a future opportunity to serve as your host again and offer you a much better experience!
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dysphorichousewife wrote a review Feb 2020
Chicago239 contributions90 helpful votes
I stayed here one night while in town on business. The room rate was quite high for a Marriott so my expectations were high as well. The hotel property has been recently remodeled so the rooms are very nice - comfortable bed, large desk, plenty of outlets for conveniently charging devices, lovely bathroom. There are a few issues that could be improved: During check in I had to ask about the basic amenities of the property rather than having them explained. The elevators are extremely slow - since I was on 2nd floor it would have been nice if at check in they would have told me where the stairs were located so I could have used them instead. The elevators are quite noisy - my colleague had a hard time sleeping in her room that was close to the elevator - make sure you ask for a room down the hall. My room was quiet. The windows didn't open in my room - seems like the lock was broken so the windows were stuck. The coffee service in the lobby ends at 10am - I was working in my room - came to the lobby at 10:01 and the coffee was still out but there was nothing left in the caraffes. The front desk just shrugged when I asked about coffee. I ended up walking several blocks to the Starbucks at the mall.
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Date of stay: February 2020
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: Ask for a room that is not close to the elevator to avoid the noise
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Response from JimG2200Rexford, General Manager at Charlotte Marriott SouthPark
Responded Feb 18, 2020
Dear dysphorichousewife, I am so happy to hear that you felt comfortable in our new room product and liked the convenience of the large desk area and many charging stations. I am very sorry to hear about your disappointment with the coffee service and not being able to open the window in your guest room. Additionally, I apologize that you had to ask about the other amenities the hotel has to offer, as these should have been explained at check-in; and I hope you were able to enjoy them while you were here. Our goal is to be remembered for offering our guests a clean and comfortable room with exemplary service. It sounds like we fell short on this occasion- so I hope you will allow us a future opportunity to better your experience at our hotel.
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Karen D wrote a review Feb 2020
Los Angeles, California278 contributions87 helpful votes
The first night started being woken up at 2 am by the water leaking all over the floor from the air conditioning. I switched rooms at 7 am from a double queen to a king bed they swore they didn’t have when I checked in. The new room wasn’t cleaned well so I asked housekeeping to come and went to the (sparse) gym. They still hadn’t come when I returned. The from desk woman, Claire tried to make things up so I wanted to give them another chance - and had a meal. The food is so disgusting and low quality. I was part of a large business meeting and one meal was worse than the next meal. Super salty, low quality. The lunch buffet clearly was made from the left over from the dinner the night before. Just gross. The best thing about this place is that you can walk to shops and the mall.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Response from JimG2200Rexford, General Manager at Charlotte Marriott SouthPark
Responded Feb 11, 2020
Dear karendU3998WG, Thank you for taking the time to comment about your recent stay at our hotel. Please accept my sincere apologies for your disappointment with the condition of your room and quality of the food during your visit. I understand these do not represent the type of situations you would expect to occur at a Marriott hotel, and certainly is not the type of experience we expect to offer. We do have a great location and appreciate your mentioning that. Again, my apologies for these inconsistencies. It is our hope that you will allow us a future opportunity to better your experience with us.
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Previous
PRICE RANGE
$160 - $287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charlotte marriott southpark hotel charlotte, marriott charlotte
FORMERLY KNOWN AS
The Park Hotel
LOCATION
United StatesNorth CarolinaCharlotteBarclay Downs
NUMBER OF ROOMS
199
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Frequently Asked Questions about Charlotte Marriott SouthPark
Which popular attractions are close to Charlotte Marriott SouthPark?
Nearby attractions include SouthPark (0.3 miles), Specialty Shops SouthPark (0.07 miles), and Jesse Brown's Outdoors (0.6 miles).
What are some of the property amenities at Charlotte Marriott SouthPark?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Charlotte Marriott SouthPark?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Charlotte Marriott SouthPark?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Charlotte Marriott SouthPark?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Charlotte Marriott SouthPark?
Conveniently located restaurants include The Cowfish Sushi Burger Bar, The Original Pancake House, and Paco's Tacos & Tequila.
Are there opportunities to exercise at Charlotte Marriott SouthPark?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Charlotte Marriott SouthPark?
Yes, dry cleaning and laundry service are offered to guests.
Does Charlotte Marriott SouthPark offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Charlotte Marriott SouthPark?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Charlotte Marriott SouthPark?
Many travelers enjoy visiting Mecklenburg County Vietnam Veterans Memorial (4.1 miles).