Let me begin with my check in and I must say the scent they had diffusing in the lobby let me know I was on vacation immediately as it relaxed me and I was at peace. The staff were friendly and cheerful which has been missing in general from service since the pandemic. When I stepped in the room, from the wood floors to the molding finishes, I felt the stay was going to be cozy and pleasant. The soaps the hotel used “this works” brand were magical and I now have a new brand that transports me to a spa like existence. The bed slept magically and the shower was spot on. This isn’t a new hotel but they have kept it renovated and it has a lovely modern take. You can walk next door to get tacos, shop or the patisserie. Try this hotel it was soooo lovely.
This is our favorite hotel, by far! Wonderful staff, always willing to go above and beyond to make our stay perfect. Clean Rooms, always ready as promised. I want to especially commend Emma, the “Rooms Controller” for her continued, excellent customer service. Emma really goes out of her way to make us feel like very valuable guests. Emma is always very professional, courteous and friendly. It’s very obvious to me that Emma takes great pride in her job at The Marriott SouthPark. We continue to frequent the Marriott SouthPark, in part due to the personnel working at this location, especially Emma.
This is one of my favorite Marriott’s I have been to. The hotel is really beautiful and the staff are super nice as well. The location is also perfect. Special shoutout goes to Peru front desk for taking good care of me and making my stay amazing. Will definitely recommend anyone to stay here.
I would like to thank Ms. Perri, Mr. Desmond & Mgr. for being so patient and kind when I used a third party to book my rooms for my family reunion. I really appreciated them for trying to help me out and to make sure my family and I were good.
I visited the Marriott Charlotte Southpark and Perri at the front desk made my stay amazing! She made me feel like I wasn’t a hassle at all! I appreciated her patience, friendly attitude and awesome problem solving skills!
Great location since it is closed to shopping. I like the room design with neat, simple decoration. Plus, I love the wood instead of carpeting, which makes the room much brighter and cleaner. The staff here are friendly definitely ! When I check in, the staff introduce how to collect credits with patience. And for the cleaning service, they are nice as well. There are some times I haven't been ready yet, they will wait with patience :)) I think they start room cleaning service around 8:30am. If you do not want to get waking up by knocking the door, you had better put "Privacy" tag on the door. In general, I like this place !
My husband and I had the best time at Marriott Charlotte Southpark. Brandon, Desmond, & Taylor treated us like royalty and made us feel like we were family. Their kindness and professionalism was amazing. We will definitely stay here again and highly recommend this locatio.
Not what we expected I have known that area in the last 30 year this use to be a top notch but unfortunately the staff was unpleasant and not helping we booked two king of course we only got one the other we were forced to get the queen without any apology. A group of Wi-Fi workers that was working on the same property were staying at hotel and took over the park Ings and also over occupied the whole entire hotel. I rate this hotel as a one star and don’t appreciate staff for not apologising nor even discounting the discomfort we had to put up with. As a bonvoy member this hotel should have not been recognised by them.
My husband and I stayed here for a quick staycation overnight. The staff was wonderful, friendly, helpful, and helped make our anniversary special.Our room was beautifully updated in a sleek minimalistic style. I was able to walk a few steps to go shopping, grab a croissant at the best French bakery in town, and then we had a great dinner at the Italian restaurant. The pool area is nice and was popular. I will recommend it to my out-of-town guests and my friends! Thanks, Jim and staff!
Quiet & top notch facilities close to everything in South Park. Great M Lounge & Fitness center. Hard wood floors in room (which I prefer) and good work space in rooms. Lots of niche spots to work in lobby & bar area as well. Free parking - really friendly & helpful team that works hard to make your stay great.