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Sheraton Charlotte Airport Hotel

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#50 of 180 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Charlotte Airport Hotel
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451 Reviews from our TripAdvisor Community

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Showing 443: English reviews
Jacksonville, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2014

People always spend time complaining about bad service. Well let me spend sometime talking about great service! While in Charlotte, NC if you do not stay at the Sheraton on Scott Futrell Drive. You will not experience all that Charlotte has to offer. Why? Chris - aka the unofficial Mayor of Charlotte is the Man! if your wife needs to... More 

Helpful?
1 Thank FAaron
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Mr. Ford, welcome to the Sheraton Charlotte Airport Hotel family. Your loyalty is truly appreciated. At the Sheraton Charlotte, our dedicated team is committed to creating truly unforgettable guest experiences such as your own! I have passed on your comments to Chris, Saysi, Bobby, Renee, Milena, and Rosabell. They will truly appreciate you taking the time out to recognize them... More 

Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 8, 2014

There was a long wait for the complementary shuttle from the airport 2 miles away which required several phone calls. The front desk was quick to offer a room upgrade for $30. This included cocktail hour. I found it interesting that they limited the cocktails to 2 small glasses of cheap wine. The room was small and musty. The carpet... More 

Helpful?
Thank ShiShiJoJo
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel and taking the time to write a review ShiShiJoJo. Our guests are close to our hearts and we always appreciate and heed any suggestions you may have for our property. It is disappointing to hear that you had such a bad stay experience and that the Sheraton Club Lounge was not... More 

Ohio City, Ohio
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 7, 2014 via mobile

Checked in with my dogs for an overnight stay, hotel lobby very nice and above average bar area, good food and room was nice and staff very friendly. Grounds were perfect for taking dogs in and out. Overall great experience and I'll stay again if im in the area!

Helpful?
Thank midwestohio
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel during your trip from Midwest Ohio. It is wonderful to hear that you and your dogs had a wonderful stay experience and were able to enjoy many of the wonderful amenities the hotel has to offer. Our team looks forward to welcoming you back to the Sheraton Charlotte the next time... More 

Quincy, Illinois
Level Contributor
220 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed September 6, 2014

Overall nice property. Food was good in lounge. My room smelled as if someone had smoked in it. The AC did not work in my room (124) printer in computer area was broken. Check room right away before getting too settled in, might have to move. Wish I had

Helpful?
Thank John S
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

John, thank you for choosing the Sheraton Charlotte Airport Hotel! We truly appreciate your comments and taking the time out to review our hotel. I have informed our engineering department of the room condition so that future guests that stay in that room don’t experience the same inconveniences. I wish we would have been able to switch you to a... More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 11, 2014 via mobile

I stayed at this hotel for 2 nights with my family. It was very nice. The beds were amazing and the room was very nice.we had 2 double beds room. Also, My kids enjoyed their time in the swimming pool until late night. I recommend this hotel for everyone.

Helpful?
1 Thank Noni_6540
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Noni_6540, on behalf of the staff at the Sheraton Charlotte Airport Hotel, I would like to thank you for choosing our hotel during your family trip. It is delightful to hear that our convenient location to area attractions, Sweet Sleeper Beds, and wonderful amenities, including our indoor outdoor pool, enhanced your stay experience. We are honored that you would recommend... More 

Conover, North Carolina
1 review
Reviewed August 8, 2014

The Good: Lobby is Gorgeous. I like the indoor/outdoor pool except the mold growing on the flaps that hang on the openings. gross, so much for swimming from inside to outside. My bed and pillows were very comfortable. The Bad: The hotel advertises that they are fresh off a multi-million dollar remodel. The jacuzzi is boarded up. Still listed on... More 

Helpful?
Thank THegert
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel. We truly appreciate your feedback. Please rest assured that your comments have been sent to our management team in an effort to create wonderful stay experiences for all of our guests. It is regrettable that we did not connect before your departure. I apologize for any inconveniences you may have experienced... More 

Dallas, Texas
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 22, 2014

This is a great hotel to hold a conference! Fantastic, friendly staff is awaiting to greet you! This is one of the cleanest hotels I've been in that's a Sheraton property! The whole staff is ready to help you with anything you need, are curious about, or, they'll just talk with you about anything! I didn't have time to hit... More 

Helpful?
Thank TravelNut342
Hampton, Tennessee
1 review
Reviewed July 20, 2014

At the desk while checking in the girls wasn't nice they wasn't friendly however they wasn't mean but one would think they would be friendly, we get in, don't have all we should in the room, I have to go ask the cleaning lady (not sure her name) she was a aferican American lady she was the sweetest, nicest person... More 

Helpful?
Thank Amanda C
Norcross, Georgia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2014

Went to Charlotte NC July 8-22, 2014 on business. Normally we would stay at the Sheraton on McDowell Street but since it was booked we made reservations at the Sheraton Airport. The lobby was in great condition. Looks like it may have been renovated. There is a pool located in the lobby adjacent to the bar and restaurant. This was... More 

Helpful?
Thank Regina C
San Francisco
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 14, 2014

I stayed at this hotel for one night last week. We arrived late but was happy to see that their bar and restaurant was open until midnight and they served very good food - not bar food. There is also an indoor-outdoor pool which is nice for those who have a few hours to wait before catching a flight out.... More 

Helpful?
1 Thank Stricky
Questions? Get answers from hotel staff and past guests. Ask a question

146 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 

Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Location: United States > North Carolina > Charlotte
Price Range: $106 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Hotel Style:
#8 Green Hotel in Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Charlotte Airport Hotel staff and other travelers.
4 questions
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Questions? Get answers from Sheraton Charlotte Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a joining rooms with my sister. Made it easy for our dog to visit.”
 of 5 bubbles frankp348, Oct 17, 2016 | Read review
“room 117 was close to an exit on first floor.”
 of 5 bubbles imdun, Sep 29, 2016 | Read review
“All rooms are probably the same. Its near airport but we didn't notice lots of noise.”
 of 5 bubbles Linda8133, Sep 27, 2016 | Read review
“I would ask for a room with an outdoor view, we had a room facing the lobby/pool area. Doesn't offer any sunlight.”
 of 5 bubbles piecesofadream, Sep 20, 2016 | Read review
“If traveling with a four legged friend as for a room down near 130”
 of 5 bubbles ChrisN496, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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