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Sheraton Charlotte Airport Hotel

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#51 of 180 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Charlotte Airport Hotel
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451 Reviews from our TripAdvisor Community

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Showing 443: English reviews
Shalimar, Florida
Reviewed 2 weeks ago

Staff was very nice and accommodating. Impressive clean common areas. Standard room layout. Very comfortable king pillow top bed and the extra pillows we requested were there when we arrived. Bathroom was great, very clean, great water pressure, limitless hot water, large heavyweight towels. The only ding on the room was the heavily scratched cabinet top the tv was on...

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Helpful?
Thank Sean M
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Sean, Thank you for choosing the Sheraton Charlotte Airport as your destination. I am delighted that you enjoyed the quality and comfort of your room. Our Sheraton Sweet Sleeper beds are very popular with our guest! The team here works hard to provide our guest with outstanding customer service while providing a warm and welcoming environment. We appreciate your time...

Charlotte, North Carolina
Reviewed 2 weeks ago via mobile

Standard hotel. I was here for a two day work seminar. The check-in process was quick and easy...their staff was friendly and professional. This is pretty big hotel. You can tell it started as a smaller hotel and was later expanded by the awkward placement of the room windows facing the bar/lobby area. Pros: -Friendly staff -The thermostat has half-degree...

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Helpful?
Thank Layoverlife86
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for taking the time to review your stay at the Sheraton Charlotte Airport! I am delighted to hear that you enjoyed everything from our friendly team to the amenities in the room. We use your suggestions to keep improving our services and I will pass your comments along to hotel management. We really appreciate you attending the event...

Solon, Ohio
Reviewed 2 weeks ago

Stayed here recently. Rooms are good. The place looks great. Good gym, very nice indoor/outdoor pool. Service all around was very slow and ordered room service on the "all night menu from 12pm to 6am and they had none of the items on the menu available. Ordered a Cesar salad and they brought it up with Italian dressing and said...

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Helpful?
Thank Lorenzo95023
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Lorenzo, Thank you for taking the time to provide us with feedback of your stay. I am happy to hear that you enjoyed the quality and comfort of your room, our Sheraton Fitness Center and our indoor/outdoor pool. Unfortunately, our hot tub is closed permanently. I apologize for the issues you encountered with room service and the restaurant. I have...

Colleyville, Texas
Reviewed 2 weeks ago

We like this property. It is located very close to the airport. As a Starwood preferred member, I get bonus points and free internet. The rooms are large and clean. Ideal for a one night stay. We've never stayed more than one night. Close to Crackerbarrel for breakfast.

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Helpful?
Thank Steveh3Texas
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Steveh-Thank you for choosing the Sheraton Charlotte Airport as your destination! First off, thank you for being apart of our SPG Family! I am delighted that you enjoy our property and that your one of our returning guest! We really appreciate your loyalty to us and your very kind review! We look forward to welcoming you back when your travels...

Reviewed 4 weeks ago

I recently stayed here for 2 nights on business. The front desk staff was friendly and efficient during check-in/out. The room was in great condition and beds were extremely comfortable. Nice plus that parking was free and it is conveniently located to the airport. I did't use the pool, but it was unique in that the one unit was both...

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Helpful?
Thank Jessica H
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Jessica, thank you for choosing the Sheraton Charlotte Airport! I am absolutely delighted to hear that you enjoyed your stay with us and everything was up to your standards! We understand that most of our travelers are for business and appreciate fast and efficient service. I’m glad to hear you enjoyed the quality and comfort of your room, along with...

Dallas, Texas
Reviewed October 28, 2016

Nice hotel with good proximity to the airport. Very clean. Very friendly staff. Typical Sheraton layout and decor. We were upgraded to a suite on the club level. The club lounge has a nice breakfast spread and snacks all day which is a nice touch. We would stay here again.

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Helpful?
Thank JoeandJan
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Joe and Jan, Thank you for choosing the Sheraton Charlotte Airport as your destination! I am thrilled that you had a wonderful experience with us! We strive to provide our guest with a warm, friendly and clean environment and I am delight that you experienced that. Our Sheraton Club rooms have just recently been remodeled and I’m glad you were...

Irvine, California
Reviewed October 25, 2016

Pros: Room condition is very good. Parking is good also - free and a lot of space. Quality of room service food is good. Cons: Lounge quality is bad - poor breakfast (small choice), the same for dinner. It's difficult to call to room service - today (10/25) I had to call 8 times to speak to somebody, who can...

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Helpful?
Thank Ilya L
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Ilya, thank you for taking the time to provide us with feedback of your stay. I am delighted that you enjoyed the quality and comfort of your room. I am saddened to hear that you didn’t have a good experience with our Sheraton Club. I have made the Restaurant Management team aware of your issues with room service and the...

Lewisville, Texas
Reviewed October 22, 2016

This is a very nice hotel near the airport with an airport shuttle. The rooms are clean and have plenty of electrical outlets and are fairly well lit. The beds and pillows are comfortable. Good table with work area. The hotel staff is very helpful. They have a resturant and bar, but the dinner menu is pretty limited. The food...

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1Thank Jim1133
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Jim, Thank you for providing us with feedback of your stay. I am delighted that you enjoyed your time with us! Our staff strives to provide a warm, cleaning and welcoming environment and I am pleased that you experienced that. Our Sheraton Sweet Sleeper beds offers a great nights sleep for our guest. I will pass along your comments to...

Providence, Rhode Island
Reviewed October 19, 2016

I have stayed multiple times at this hotel, primarily for business. The hotel is in decent shape and is tolerable for business travel. Overall I would rate this hotel as average due to the overall condition (probably was renovated 10+ years ago), the restaurant is just OK, and the location is 5 minutes from the airport.

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Thank Hunter1107
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for taking the time to complete a review of your multiple stays at Sheraton Charlotte Airport. We really appreciate your returning business with us! I’m happy that we can fit all of your business travel needs and that our location is convenient for you. We like to consider you apart of our family and look forward to continuing...

Reviewed October 18, 2016 via mobile

Stayed here for two nights total-one after flying in late and one before an early flight out. Pros: -proximity to airport with shuttle service to and from every 30 min or upon request/call (made dropping of the rental easy) -free parking -15 min or so from downtown Charlotte -service of entire staff Cons: -lighting in rooms was a little poor...

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Helpful?
Thank Peter H
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Peter, thank you for choosing the Sheraton Charlotte Airport! We are located about 2.2 miles away from the Charlotte Douglas Airport and with our 24 hour shuttle service, traveling is made a little bit easier for our short term guest. Providing our guest with outstanding customer service is a number one priority for us and I’m glad you experienced that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 

Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Dr, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208-3551
Location: United States > North Carolina > Charlotte
Price Range: $108 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Hotel Style:
#8 Green Hotel in Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Charlotte Airport Hotel staff and other travelers.
4 questions
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Questions? Get answers from Sheraton Charlotte Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a joining rooms with my sister. Made it easy for our dog to visit.”
 of 5 bubbles frankp348, Oct 17, 2016 | Read review
“room 117 was close to an exit on first floor.”
 of 5 bubbles imdun, Sep 29, 2016 | Read review
“All rooms are probably the same. Its near airport but we didn't notice lots of noise.”
 of 5 bubbles Linda8133, Sep 27, 2016 | Read review
“I would ask for a room with an outdoor view, we had a room facing the lobby/pool area. Doesn't offer any sunlight.”
 of 5 bubbles piecesofadream, Sep 20, 2016 | Read review
“If traveling with a four legged friend as for a room down near 130”
 of 5 bubbles ChrisN496, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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