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Hilton Charlotte University Place

Hilton.com$151*
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#19 of 177 Hotels in Charlotte
Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Hilton Charlotte University Place
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1,509 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Charlotte University Place
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Showing 1,494: English reviews
Jacksonville, North Carolina
Reviewed April 23, 2016 via mobile

It's amazing to see staff acknowledge you like family when it's your first visit. As a member of Hilton Platinum rewards, I'm truly elated by the EXCELLENT customer service that France's Mcbourough(Front Desk), Juan(MOD) did to make our stay Great. I had a slight issue with my beds size and Seema(Front Desk) handled changing our room to accommodate my needs....

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Helpful?
1Thank Rev57
David S, Front Office Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your 5-STAR REVIEW. We appreciate your loyalty to the Hilton brand and thank you for the wonderful review. We were delighted to hear that you enjoyed one of our newly renovated rooms and that Reema at the front desk was able to accommodate you by switching you to another room. We were glad that...

Norwalk, Connecticut
Reviewed April 20, 2016

Stayed overnight to see a show at the PNC Pavilion. The location of the hotel was perfect--a couple of miles down the road. Stayed on the executive level and was able to use the lounge, so that was a nice perk. The woman who stocked the food was incredibly sweet and welcoming (I wish I remembered her name!) The room...

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Helpful?
Thank sadiecat13
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Sadie, Thank you for your 4-STAR REVIEW. We appreciate your loyalty to the Hilton brand and thank you for the wonderful review. We were delighted to hear that you enjoyed one of our newly renovated rooms over looking the lake. We were glad you enjoyed the Executive Lounge and that our hostesses took great care of you. We were...

Stamford, Connecticut, United States
Reviewed April 20, 2016

The air conditioner thumps when the compressor goes on and it was hard to sleep with this. I should have called the engineer and will do this next time. Also two out of the four elevators were out of service and this was very frustrating since it was a really busy weekend.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Roberta C
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Roberta C, Thank you for your candid feedback as this gives us a clear picture of the areas in which still need our attention. We are in the process of replacing our HVAC units to offer a better product for our guests and our elevators are being renovated as well. We hope to have all four elevators upgrade and...

Lynchburg, Virginia
Reviewed April 19, 2016

This is my 2nd stay at this hotel and I thoroughly enjoyed my time there. The rooms were nicely decorated and clean. The beds are very comfortable. Lobby is beautiful and the dining experience was wonderful.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Londie T
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Londie T, Thank you for your 5-STAR REVIEW. We appreciate your loyalty to the Hilton brand and thank you for the wonderful review. We were delighted to hear that you enjoyed one of our newly renovated rooms over looking the lake and that your conference was a success. Hats off to our culinary staff for a wonderful dining experience...

Danville, Virginia
Reviewed April 18, 2016

We were apart of a women's conference there. Everyone was treated with respect and when help was needed there was no holding back. Guest service was excellent and we had a wonderful view from the 6th floor.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Chosenvessel
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your 4-STAR REVIEW. We appreciate your loyalty to the Hilton brand and thank you for the wonderful review. We were delighted to hear that you enjoyed one of our newly renovated rooms over looking the lake. We look forward to hosting your next women's conference. We look forward to you continuing to choose the...

New City, New York
Reviewed April 18, 2016

I love staying at this hotel, it is in a great location with lakes surrounding it. Great dining and shopping within walking distance. The staff is wonderful, I am a Hilton Honors member and almost always get upgrade to the executive level. The rooms are large and airy and the views are great. Must stay and try the chocolate covered...

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Helpful?
Thank patricia g
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Patricia, Thank you for your 5-STAR REVIEW. We appreciate your loyalty to the Hilton brand and thank you for the wonderful review. We were delighted to hear that you enjoyed one of our newly renovated rooms over looking the lake. We were also glad that you enjoyed the special amenity that was sent to your room. We look forward...

Reviewed April 18, 2016

Absolutely a great hotel that was close to our concert. Our girls weekend was perfect and the Hilton was the perfect place for us to stay. Restaurants and bars on site were fantastic. Also, very convenient location for shopping. We are already planning our next trip and plan on staying here again!

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Helpful?
Thank Elizabeth P
David S, General Manager at Hilton Charlotte University Place, responded to this review

Elizabeth: Thank you for your positive comments!! We are glad that you and your friends were able to get away and enjoy some social time. We look forward to having you stay with us on your next trip! David Schaum General Manager

Wilmington, United States
Reviewed April 18, 2016

This hotel has a beautiful location with a nice pond, ducks you can hand feed, and lots of great restaurants. They even have paddle boats. Hotel is nice and rooms were great. Very comfy beds and great window views. Conference rooms were slightly cold, but space was appropriate and everyone had a nice time at the conference. I would recommend...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sarah G
David S, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Sarah, Thank you for your 5-STAR Review of our property. We were delighted to hear that you enjoyed the location of our hotel with many shops and restaurants within walking distance surrounding a man-made lake. We were also happy to hear you enjoyed the newly renovated rooms. We look forward to hosting your next event. Best Regards, David Schaum...

Waltham, Massachusetts
Reviewed April 18, 2016

I have stayed in most of the hotels in the area over the past years, this Hilton is by far the best in the area. Checking in and out are always a breeze as there is an appropriate staff. Reema checked me in this particular time and was very kind and professional. Room was clean, bed was comfortable, and overall...

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Helpful?
2Thank RVXDSAC
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay in one of our newly renovated rooms. We were delighted to hear that Reema took great care of you and was very professional and met and exceeded your expectations. We look forward to welcoming you back to our...

New York City, New York
Reviewed April 18, 2016 via mobile

From the time I arrived to the hotel I was greated by all the employees passing by and the front desk clerk was sooooo pleasant she made me feel at home and upgraded me access to the executive lounge which was greatly appreciated. I have to say I traveled the world and this was the best service I ever received....

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Helpful?
Thank Lamonte T
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Lamonte T, Dear Valued Guest, Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay in one of our newly renovated rooms. We were delighted to hear that everyone at our Front Desk Team and was very professional and met and exceeded your expectations. We were delighted that you enjoyed...

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 J M Keynes Dr, Charlotte, NC 28262-8426
Location: United States > North Carolina > Charlotte
Price Range: $134 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotwire, Hotels.com, Expedia, Travelocity, Orbitz, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and Hotel.de so you can book your Hilton Charlotte University Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Charlotte University Place staff and other travelers.
11 questions
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Questions? Get answers from Hilton Charlotte University Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for lake view”
durhamelectromech, 4 weeks ago | Read review
“Great views of lake and shopping area towards side and rear of hotel.”
BrideMomSanAntonio, Apr 8, 2017 | Read review
“ask for lake view and roof air conditioning (not the one on the wall that are all quite noisy)”
StefanoS476, Apr 7, 2017 | Read review
“Room 713 was a standard room”
90edwardd, Mar 30, 2017 | Read review
“I'm a Hilton rewards member. I have never had a bad room.”
Traveling_Ms_Mariah, Mar 30, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Hilton.com
$151* /night
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Cancelon$162
Expedia.com$151
Travelocity$151
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Prices are for 1 room, 2 adults
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