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Hilton Charlotte University Place

#26 of 176 Hotels in Charlotte
Certificate of Excellence
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1,260 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Charlotte University Place
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Showing 1,245: English reviews
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed July 21, 2015

This was my second time staying at this Hilton. While the room was nice, there were issues with the shower drain. After complaining in person, the issue was never resolved. Last year it was the sink with the poor drain. Hope they get the plumbing issues resolved!

Helpful?
Thank LadyCT7100
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your feedback from your recent stay. I am sorry to hear that we did not "wow" you in your guest room experience with your sink not draining properly. Engineering has fixed this issue and we thank you for your candid feedback as this provides us a way to improve in the areas of the... More 

1 review
5 of 5 stars Reviewed July 18, 2015 via mobile

Please be advised that during our visit in July, Lauren provided exceptional professional service. She was very patient assisting our group with finding restaurant reservations for a party of eight during restaurant week. Much thanks Lauren! 😀

Helpful?
Thank Lisa H
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Lisa H, Thank you for your positive feedback from your recent stay. We were glad that your event was a successful one and we were glad to hear that Lauren made you feel welcome. She was our Employee of the Week and we were glad to have her part of our team. We look forward to hosting your event... More 

Scottsdale, Arizona
2 reviews
5 of 5 stars Reviewed July 18, 2015

Staff was extremely friendly and helpful in answering and providing guidance to our questions regarding the local area and with the hotel amenities. I would highly recommend this Hilton to anyone that is considering staying close to UNC Charlotte.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brewster092014
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Mr. Brewster, Thank you for taking a moment to share your experience. I am pleased to hear that you enjoyed your stay and that our staff was extremely helpful in giving you recommendations on what to do in the Charlotte area. It is our goal that every guest have the Ultimate Stay experience. We look forward to welcoming you... More 

Reading, United States
1 review
2 of 5 stars Reviewed July 17, 2015

Me and my family went to Charlotte, NC for a family reunion and stayed at Charlotte Hilton as this was the host site for the reunion. Stay was not as enjoyable as I would have expected. A bug was found in my sister's room. Staff appeared aloof and apathetic. Relocated sister to another hotel at 1:00am! Additionally, escalator was not... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yvonne S
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Yvonne: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry to hear that we did not "wow" you in your Guest Room Experience with the pest found in your room.... More 

port royal
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 17, 2015

Came to Charlotte for a one night stay to see the Dave Matthews Band preform at the PNC Pavilion. Location was decent for taking cab to and from concert. (beware of concert traffic) Check in was smooth. Hotel was very busy, lobby seemed small for amount of people coming and going. Staff was nice and helpful. Our double bed room... More 

Helpful?
Thank zigzager
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Zigzager, Thank you for your feedback from you recent stay. We were delighted that our hotel is conveniently located to PNC for our local concerts. We were also glad to hear that you enjoyed the room accommodations and that we made you feel welcome. We look forward to seeing you again in the near future. Very truly yours, David... More 

Sumter, United States
1 review
5 of 5 stars Reviewed July 15, 2015

Great place to stay! Close to expressways, wonderful and friendly staff, very clean rooms and many options for convenience. You can really do most everything you need right in the hotel. There is valet and self parking which was perfect for us as we were in and out frequently. The restaurant food and service was excellent and offered many options.... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Karen Y
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Karen, Thank you for taking the time to post a positive review of your most recent stay with us. We were delighted to hear that our hotel is conveniently located, right off the major freeways. We were also glad to hear that you enjoyed the amenities our hotel has to offer, including our restaurant. Hats off to our culinary... More 

1 review
2 of 5 stars Reviewed July 14, 2015

I stayed here for a wedding over the weekend, and was not impressed AT ALL. The place was packed, which is not the fault of the hotel, however the staff did not seem too concerned with managing the chaos. Perhaps it was just the travel, but the staff seemed disinterested. I had placed my reservation almost a year prior to... More 

Helpful?
Thank William O
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear William, Thank you for taking the time to give us your feedback from your recent stay. As a Hilton property, we have the opportunity to cater to many people and the summer does bring many family reunions from all over the state. We are centrally located right in the middle of Charlotte/Concord and we have held many events on... More 

1 review
5 of 5 stars Reviewed July 14, 2015 via mobile

I brought my daughter and 9 of her friends to Charlotte to celebrate her Sweet 16. From the moment we entered the University Hilton, the experience was great. Sheila at the front desk worked extra hard to make sure everything was perfect. With 3 adults and 10 girls, the staff was very accomadating. We truly enjoyed our stay and will... More 

Helpful?
Thank Rhonda A
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Rhonda, Thank you for your positive feedback from your recent stay. We were delighted that you chose the Hilton Charlotte University Place to be your Host hotel for your daughter's Sweet 16 party. We were glad to hear that you felt welcomed from the moment you walked through the doors and one of our Front Office Supervisors, Sheila was... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 14, 2015

My husband and I came here to celebrate our 6 year anniversary and to just relax for one night. We had been here years ago and it was very nice but some remodeling was certainly needed in our room. We are not big complainers and rarely report things so we made the best of it but were very ready to... More 

Helpful?
1 Thank LesiaB36
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear LesiaB36, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry we did not "wow" you in your Guest Room Experience. We appreciate your candid feedback, as it gives us a clear view of the areas of the hotel that still need our... More 

Alpharetta, United States
2 reviews
5 of 5 stars Reviewed July 13, 2015

Amazing service from the bell staff/valet service to the front desk team, housekeeping and restaurant staff. Everyone I encountered was amazing. Lots to do on the boardwalk and within walking distance to shops and restaurants by the lake. Beautiful view of the lake from room. Book the Executive Level worth every penny. The executive lounge ladies were also very cordial... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Matt D
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Matt D, Thank you for taking the time to post a positive review about your recent stay with us. We were glad to hear that we met and exceeded your expectations. We strive to give every guest the Ultimate Stay Experience and were glad that we succeeded. Your review of our property speaks volumes to Upper Management and prospective... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 J M Keynes Dr, Charlotte, NC 28262-8426
Location: United States > North Carolina > Charlotte
Price Range: $119 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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