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Hilton Charlotte University Place

Priceline$122*
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#19 of 177 Hotels in Charlotte
Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
$175*
$122*
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$125*
$125*
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Hilton Charlotte University Place
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1,483 Reviews from our TripAdvisor Community

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Showing 1,468: English reviews
Winston Salem, North Carolina
Reviewed 2 weeks ago

Overall the hotel was great. The rooms were clean. The gym area was good.I was there for business. So the conference room was nicertainly sizes. The food was good. The lobby area was nice and spacious.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank bonitap972
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, I'm glad to hear that you enjoyed the cleanliness of the hotel and the amenities. It was a pleasure to accommodate you during your business trip and look forward to see you again in the near future. Sincerely, Theresa Foust Guest Loyalty Manager

Charlotte, North Carolina
Reviewed 2 weeks ago

While booking I liked the idea of a hotel right next to a lake which has a boardwalk and restaurants alongside. When I checked in I told the concierge the purpose of my visit and that I was visiting with family, and they gave me a room on the executive level. The executive level rooms include access to the lounge....

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Helpful?
Thank harpal469
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff. I'm glad to hear that the manager sent up a welcome package for your family to enjoy. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back...

Richmond, Vermont
Reviewed 2 weeks ago

We go to this hotel almost every year for the past 15 years and every time we are satisfied if we have a problem they take care of it. The staff is very friendly. The hotel is very clean and neat. Nice place to stay

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Pauline F
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Pauline F, I'm glad to hear that you have enjoyed the friendly staff and cleanliness of the hotel. It is our pleasure to have the opportunity to accommodate you during your stay for the past 15 years. We look forward to welcoming you back over the next 15 years. Sincerely, Theresa Foust Guest Loyalty Manager

San Antonio
Reviewed 2 weeks ago

I just completed another restful stay at this hotel and can absolutely say they are consistently good. The rooms are very clean, the staff is super friendly and the room service is quick and reasonable. Comfy beds! Great location for me near the work location I visit. I'll be back.

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Helpful?
Thank BrideMomSanAntonio
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear BrideMomSanAntoinio, I'm so happy to hear that you enjoyed your restful stay with us and the comfort of the beds. Thank you for your kind words of the staff and the cleanliness of the hotel. I hope to see you again during next visit for work. Sincerely, Theresa Foust Guest Loyalty Manager

Winterport, Maine
Reviewed 2 weeks ago

I went to this hotel for a work conference, with a receipt from my employer that paid for the room. To my surprise, my credit card was charged for my room a month after my stay. I called the hotel customer service and got completely blown off. First, a lady tried to tell me that she would call me "in...

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Helpful?
Thank Emily C
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Emily C, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not have a satisfactory stay. The Executive Team are reviewing your comments regarding the charge on your credit card and following up with your with a resolution. I hope...

Azzano Decimo, Italy
Reviewed 2 weeks ago

Hotel is quite good; rooms are big and clean even if some of them would need a more appropriate maintenance. The air conditioning in the rooms that have it close to the window (and not on the roof) is quite noisy and it would be good, during check-in, to ask for an alternative to it I would suggest, during check-in,...

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Helpful?
Thank Stefano S
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Stefano S, Thank you for taking a moment to share your experience. The Executive Team are reviewing your comments of concerns. Your feedback will be used to assist in improving our guest experience and training our staff. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back to our hotel in...

Reviewed 3 weeks ago

We had a work event planned at this hotel and it exceeded our expectation. The hotel is clean and at a beautiful location, close to shopping, bars, entertainment! The staff is professional and welcoming.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank N76TGmichellek
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your work event and the staff was professional and welcoming. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back to our hotel for your next work event. Sincerely, Theresa Foust Guest...

Maryland
Reviewed 3 weeks ago

The proximity to the University, the restaurant, the staff, the location and proximity local shopping, make it the only choice for us when we visit my son at UNCC. They are always courteous and welcoming even when we arrive at 2am.

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Helpful?
Thank Necola1
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Necola1, Thank you for taking the time to share your experience of your recent stay with us. I'm glad that you enjoy the location of the hotel, making it convenient for you when visiting your son. It's nice to hear that staff is always courteous and welcoming, I'll be sure to share your kind words with the Executive Management...

Ellicott City, Maryland, United States
Reviewed 3 weeks ago

The people at this location are incredible. Throughout my work with a local nuclear company we stayed here many times. They helped me with packages getting in the mail, handled guests in the bar area with ease during a renovation that was going on. I can't say enough about the service. A man named Bernard asked how I was doing...

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Helpful?
Thank ZoraDougherty
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear ZoraDougherty, It was our pleasure to assist you with packages and ensuring that you received that you needed. I'm very happy to hear that you enjoyed your stay and the staff was helpful. I'll be sure to share your wonderful comments with Bernard as well. I hope to see you during your next visit in the near future. Sincerely,...

Long Leaf Pines Rv park
Reviewed 3 weeks ago

hotel has a nice appearance the staff was nice . The heater went out on sat. I called front desk twice they said and they said change room at 11pm when I was checking out in 8 hours!! I stayed on the executive floor the floor was skimpy, a rip off!! the bar gave me a bill for 45 dollars...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank bobthefoodover
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear bobthefoodover, Thank you for taking a moment to share your experience. The Executive Team are reviewing your comments of concerns. Your feedback will be used to assist in improving our guest experience and training our staff. It was our pleasure to accommodate you during your stay and we hope that you will consider our hotel in the future. Sincerely,...

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Location: United States > North Carolina > Charlotte
Price Range: $133 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Charlotte University Place staff and other travelers.
11 questions
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See all questions (11)

Questions? Get answers from Hilton Charlotte University Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great views of lake and shopping area towards side and rear of hotel.”
BrideMomSanAntonio, 2 weeks ago | Read review
“ask for lake view and roof air conditioning (not the one on the wall that are all quite noisy)”
StefanoS476, 2 weeks ago | Read review
“Room 713 was a standard room”
90edwardd, 4 weeks ago | Read review
“I'm a Hilton rewards member. I have never had a bad room.”
Traveling_Ms_Mariah, 4 weeks ago | Read review
“Rooms on the other side of the hotel from the road could hear noise from ventilation equipment (or whatever is back there).”
471jimb, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Priceline
$122* /night
View Deal
Hilton.com$125
TripAdvisor$125
HotelQuickly$175
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*Disclaimer
Prices are for 1 room, 2 adults
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