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Hilton Charlotte University Place

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#18 of 180 Hotels in Charlotte
Certificate of Excellence
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Hilton Charlotte University Place
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1,387 Reviews from our TripAdvisor Community

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Showing 1,372: English reviews
Santa Clara, California
1 review
Reviewed 2 days ago NEW

We held our family reunion here in October 2016 that included 28 people from California, Arizona, New York and Florida. The manager, Jonathan Ewusie-Wilson greeted us with a warm welcome and ensured that our gathering was a huge success. We secured a suite that was able to host everyone after the day's events. The staff was gracious to help with... More 

Helpful?
Thank madness03
Greensboro, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Enjoyable stay every time. On-site Parking, helpful staff, hot and fresh breakfast buffet, sports bar, comfortable room, surrounding shoppes, window view of spraying water fountain and the beautifully decorated hotel lobby are just a few of the things that we enjoy every time we stay here. Looking forward to returning soon!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank P A
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and that you found our breakfast buffet enjoyable. We thank you for your kind comments about our hotel staff and was glad they were super friendly and helpful. We look forward to welcoming you back to our hotel in the not... More 

Charlotte, North Carolina
1 review
Reviewed 5 days ago NEW via mobile

My wife and I live locally but come in to eat at the hotel restaurant about once a year. We've had dinner there once but usually come in for breakfast. The food is consistently great and we enjoy the view. We've been lucky enough to get the same waitress for the past several years. Christina always remembers us and makes... More 

Helpful?
Thank KBakerNY16
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Thank you for taking a moment to share your experience. We were delighted to hear you enjoy coming to our restaurant and that Christina went above and beyond to meet and exceed your expectations. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Theresa Foust Guest Loyalty Manager Hilton Charlotte University Theresa.Foust@hilton.com... More 

Charlotte
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

We celebrated my husbands birthday and it was very clean and decorated well.The view was great .The bed slept wonderful. The loyalties manager Marietta Bryant went out her way to make us welcome. Great stay

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Scharie N
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and that Marietta went above and beyond to meet and exceed your expectations. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Theresa Foust Guest Loyalty Manager Hilton Charlotte University Theresa.Foust@hilton.com 704-547-7444 More 

Crossville, Tennessee
1 review
Reviewed 6 days ago NEW

Very clean, convenient location, safe, great staff. Very reasonable rates for the level of amenities, services, and overall atmosphere. Breakfast was not included in price bit it was very good quality and great service.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 99stanleyn
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and that you found our breakfast buffet enjoyable. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Theresa Foust Guest Loyalty Manager Hilton Charlotte University Theresa.Foust@hilton.com 704-547-7444 More 

Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 week ago via mobile

It was my first stay in US and I did really appreciate Hilton hotel for the comfort of the rooms and the courtesy of the staff. Also the location was good, near the Harris Blvd 24. I would absolutely recommend this place.

Helpful?
Thank lisa87654321
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Value Guest, I am happy to hear that you enjoyed your stay at the Hilton University Place as your first trip to the US. I hope that if you plan your next trip to the US we'll be your choice hotel. It was our pleasure to accommodate you, we hope to see you in the near future. Best Regards,... More 

Fort Mill, United States
1 review
Reviewed 1 week ago

We planned our Thanksgiving Buffet Lunch and overnight at the Hilton, University Place the week prior to Thanksgiving. Everyone with whom I spoke with were exceptionally helpful and accommodating. The hotel and staff exceeded our expectations and we will be back.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank johnbU1600RO
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, It was our pleasure to host the Thanksgiving Buffet for you. I'm glad you enjoyed your stay and everyone was helpful. We hope to see you again in the not so distant future. Best Regards, Theresa Foust Guest Loyalty Manager More 

Fayetteville, North Carolina
1 review
Reviewed 1 week ago

The front desk were very nice and helpful. The room was very clean. And the keyless entry is very cool. The location was very convenient. There are a lot of restaurant. And is only 15 minutes away from the outlets.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mramirez42
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, I'm happy to hear that you enjoyed your stay and the front desk staff was helpful. The Digital Key is a cool feature we offer and I'm happy that it made your stay convenient. We hope to see you again in the near future. Best Regards, Theresa Foust Guest Loyalty Manager More 

Birmingham, Alabama
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We stayed at the Hilton University Place for a convention that we've attended for the last several years. The new updated look is amazing! The staff is friendly and helpful as always. My one complaint is that almost everything on the breakfast buffet is covered in onions, to which one of my friends is allergic. A separate non-onion selection of... More 

Helpful?
Thank laenfante
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, It was our pleasure to accommodate you for your convention. I'll share your feedback regarding the non-onion food selection with our restaurant manger to assist in improving our guest experience. We hope to see again in the near future. Best Regard, Theresa Foust Guest Loyalty Manager More 

2 reviews
Reviewed 1 week ago

Lovely Hotel, unfortunately our room faced a brick wall. We had lots of maintenance problems with our room. The hotel manager was kind and apologetic. Front desk staff did not appear to care.Food was mediocore. Drinks at bar and location were great.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank theresal220
Theresa F, Guest Service Agent at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your feedback. I was sorry that you had the view of the brick wall, but we have lovely lake views and you can always put in a request for one or city side. They are of course based upon availability. Great to hear that our front desk manager was very apologetic and maintenance fixed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Location: United States > North Carolina > Charlotte
Price Range: $98 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, Priceline, Expedia, Odigeo and Travelocity so you can book your Hilton Charlotte University Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Charlotte University Place staff and other travelers.
9 questions
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1 month ago
Greensboro, North Carolina
Charlottesville, Virginia
6 months ago
Warrington, United Kingdom
8 months ago

See all questions (9)

Questions? Get answers from Hilton Charlotte University Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on the 9th floor and had a nice view of the Boardwalk area.”
 of 5 bubbles P4340DDsusanm, 2 weeks ago | Read review
“Eat lunch at the on site hotel - it's worth it!”
 of 5 bubbles dewanahartley, 4 weeks ago | Read review
“Rooms on one side of the hotel have a view of a man-made lake with waterfalls. A walking path surrounds the lake and is user friendly.”
 of 5 bubbles pachntch, 4 weeks ago | Read review
“I like the rooms away from the elevators, quieter”
 of 5 bubbles dewilson2, 5 weeks ago | Read review
“The rooms facing the lake have a beautiful view!”
 of 5 bubbles ChrisStanton325, Oct 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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