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Hilton Charlotte University Place

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#17 of 177 Hotels in Charlotte
Certificate of Excellence
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Hilton Charlotte University Place
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1,327 Reviews from our TripAdvisor Community

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Showing 1,312: English reviews
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything about this hotel was great! The beds were extremely comfortable, rooms were clean and well stocked, hotel was beautiful, and staff was very friendly and accommodating! Would definitely stay here again!

Helpful?
Thank Sandy P
Beloit, United States
5 of 5 stars Reviewed yesterday NEW

The hospitality shown by the great staff at the Hilton was out of this world. Specifically, Ekta Patel! She was kind and courteous! The rooms were immaculate and tidy! I will be back to the Charlotte, NC, Hilton- University City, every-time I I travel that way! I had a blast and my #Hiltonexperience made it better!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Delon B
Wickenburg
1 review
3 of 5 stars Reviewed 2 days ago NEW

Digital key never works here... I have stayed multiple times at this hotel you pre check and get your digital key but you can't get to your floor because it won't work in the elevator.. Over the last year it has never worked in the elevator. So I have to go back to the lobby and get a plastic key... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank johnchristianl826
Atlanta, Georgia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The people are great and the hotel is very nice. Good food on site and close to a number of affordable and good restaurants. Once issue is the cardio equipment is outdated, some are wobbly, the TVs on the machines are fuzy and go in and out or just don't work. If they fix that, they are tough to beat.

Helpful?
1 Thank RichAtlanta
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Rich, Thank you for taking the time to post a review for us. We were glad to hear that our staff met and exceeded your expectations. We were sorry to hear that our fitness center fell below your expectations and we are meeting today regarding the cardio equipment and TV in our fitness center to offer a better product... More 

Castro Valley, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Once again, the service at this very nice hotel was first-rate: courteous, attentive and prompt. Reema Shivani, at the front desk, was especially professional, kind and considerate as she represents this hotel exceedingly well. And, in the dining room, Tighi Haile always makes my breakfast experience feel like home. Thank you! As a famous general reportedly said: "I shall return!"

Helpful?
Thank rgphilly2016
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear RGPhilly2016, Thank you for taking the time to give us your 5-Star review of your recent stay. We were delighted to hear that you felt our hotel was first rate! We were glad our staff was courteous, attentive and prompt and that Reema and the front desk and Tighi in the restaurant both went above and beyond to deliver... More 

Westford, MA
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This property is conveniently located just oust city limits. The decor is rich and warm. Hospitality is endless. In back of the hotel is a small lagoon type lake surrounded by a boardwalk with shops and eating establishments. The rooms are very clean and comfortable. i would recommend the hotel for business or leisure.

Helpful?
Thank CALMkidz
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear CALMkidz, Thank you for your 5-star review of our hotel. We were delighted to hear you enjoyed the newly renovated rooms with brand new mattresses. We were also glad to hear you enjoyed the boardwalk with many shops and restaurants over looking the lake. We appreciate your recommendation to our hotel and look forward to you continuing to choose... More 

Naples, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I am a diamond member with Hilton and this property is disgraceful. I called down to the front desk the first night to speak with a manager and my call was never returned. The bathroom needed to be repaired, the light in bathroom flickered on and off, holes in the curtains, the bath tub was moldy and needed to be... More 

Helpful?
1 Thank Allen E
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Allen: I sincerely apologize that a manager did not reach out to your during your stay. I have worked with the front desk team to ensure messages are relayed to managers immediately. I returned the email you sent after your departure. As I stated in that email, I would sincerely appreciate knowing who you left a message with if... More 

Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I am a rewards member and at check-in, I was given a room that was not cleaned very well. The soap in the bathroom had been used but not removed from the shower area. The vent in the bathroom was broken, along with the mirror. The woman at check-in was dismissive...I won't stay here again, too many things went wrong... More 

Helpful?
Thank Tracy L
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Tracy L, Thank you for giving us your feedback. I was sorry to hear that your room was not cleaned up to par and the vent in the bathroom was broken. We will have our engineering team inspect this issue. I was very disheartened to hear that our front desk agent fell short in delivering excellent customer service to... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Went to Charlotte to participate in the Race Experience! Hotel was minutes from Charlotte airport and Charlotte Motor Speedway. Very convenient to tons of Charlotte's great restaurants. Room was modern, efficient and CLEAN! The Edgewater Bar and Grill in the hotel was great for craft beers and light meals. Had coffee outside near the pool overlooking the "lake". Would visit... More 

Helpful?
Thank Elaine S
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Elaine S, Thank you for your 5-Star review. We were delighted to hear you enjoyed your stay and enjoyed the convenience of our hotel being so close to the speedway and airport. We were very happy to hear you had a great experience in our Edgewater Bar & Grille and enjoyed our University Café featuring Starbucks coffee. Hats off... More 

1 review
4 of 5 stars Reviewed 1 week ago

We stayed in this hotel one night while we were in town for a concert at the PNC Pavilion. The location/proximity to the venue and price were the reasons we chose this hotel. The front desk welcome was friendly and efficient. The lobby felt modern and comfortable. We stayed on the 3rd floor corner room with a nice view of... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A5523BLmonicab
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed the convenience of our location so close to PNC Pavilion. We were glad to hear that our front desk staff was friendly and efficient and that you enjoyed the brand new renovations throughout the lobby and the rooms with brand... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 J M Keynes Dr, Charlotte, NC 28262-8426
Location: United States > North Carolina > Charlotte
Price Range: $126 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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