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Hilton Charlotte University Place

#25 of 176 Hotels in Charlotte
Certificate of Excellence
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Hilton Charlotte University Place
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1,258 Reviews from our TripAdvisor Community

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Showing 1,243: English reviews
Martinsville, Virginia
1 review
3 of 5 stars Reviewed 2 days ago NEW

My stay was great until a celebrity came and decided to smoke weed on the floor I was staying. My room was also filled with the smell of weed after the star got back to the hotel after his tour. I did not get any sleep. When I complained they only offered me free breakfast. I also had to deal... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank X1178NLtinam
Charlotte, United States
4 of 5 stars Reviewed 2 days ago NEW

This is a spacious, modern, well-appointed hotel. Above average exercise facility, free wi-fi. Conference center was spacious and pleasant. I went on a business trip. If I were paying out of my own pocket, I'd probably settle for something a little more on the budget side though...

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nicholas C
Austin, Texas
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is very nice and it's located next to plenty of shopping and food. The lady at the front desk, Frances, is one of the best to deal with. Greeted me with a smile and the patience of a saint. She was very helpful in every step of my check in process. I had to check in 17 different... More 

Helpful?
Thank Scottxthexrobot
Los Angeles, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Hotel overly crowded with 12 family reunions. Rooms had air-condition but the hallway was very warm. Two elevators that was very very very slow and with 12 reunions and a packed hotel didn't make the elevator wait any less lol. At least I got my cardio on...

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jerald C
Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great staff, friendly and helpful. Great location. Close to downtown and PNC Pavillon. Had breakfast with a great view. Big pool for lap swimming. Large area for relaxing. Good size rooms. Easy registration.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank R4069FGjeffm
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have rented the conference room here several times and I have never been let down by these people! The people who run and manage this place are all about customer service! That is few and far between these days! I love this place!

Helpful?
Thank Katrina21323
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Katrina21323, Thank you for your 5-STAR Review of your recent stay with us. We were delighted to hear that your conference was a success. Hats off to our Convention Services Managers and Catering Managers for going above and beyond to work with our Banquets staff to expedite your requests. We appreciate the recommendation to our hotel. We look forward... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This is a nice hotel with a pretty view (lakeside). Rooms are nice. Beds are comfortable. The location is good. Breakfast is excellent. The front desk staff could stand to be a little more customer service oriented. Considering I stay here frequently, I would think it would be noted and they would do a better job of making me feel... More 

Helpful?
Thank margeh853
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear MargeH853, Thank you for your feedback regarding your recent stay. We were delighted to hear you enjoyed one of our newly renovated rooms over looking the lake. We were also glad to hear you found our brand new mattresses comfortable. As a Hilton Honors member, you are one of our highly valued guests and I was disheartened to hear... More 

Burlington, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I normally stay in Concord NC but found a competitive rate on this property which was a bit closer to my appointments the next day. It is a great location with many food options within walking distance. The property is well maintained and front desk service was prompt. I will definitely stay at this property often if I can find... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael B
Chicago, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

The air in this hotel was not functioning well and it was 104 degrees in Charlotte. The front desk managers (both of them) had no answers for the AC not working or the toxic chemical smell from whatever work they were having done this past weekend. The heat and the chemical smell literally made me sick as the smell was... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Delainey C
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Delainey C, Thank you for taking the time to share your experience about your recent stay at our hotel. I checked your reservation and see that you are a Hilton Honors member. As a Silver Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry to hear that the HVAC... More 

Chicago, Illinois
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Traveling on business and based on the area, this was the 'nicest' option available. The price was high above other local hotels. I received an email that my room was ready at check in. Then I arrived and was notified it was not available. I received a room on floor #3. Then the front desk offered to send up a... More 

Helpful?
Thank newcomel
Marieta B, General Manager at Hilton Charlotte University Place, responded to this review

Dear Newcomel, We appreciate the feedback and it is never our desire that any of our guests leave dissatisfied. We are in the process of renovating all of our HVAC units and put in brand new mattresses in every room. I was sorry to hear about the miscommunication between our front desk staff and our housekeepers. We use the feedback... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 J M Keynes Dr, Charlotte, NC 28262-8426
Location: United States > North Carolina > Charlotte
Price Range: $119 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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