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Hilton Charlotte University Place

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#21 of 176 Hotels in Charlotte
Certificate of Excellence
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1,291 Reviews from our TripAdvisor Community

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Showing 1,276: English reviews
Raleigh, North Carolina, United States
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is my second visit to this property...both while attending a civic club convention. I'm happy to report that the rooms have been improved since my last visit but the overall lack of attention to datail remains. One of the four elevators was out of service and according to a bellman has been for "weeks". An escalator to the convention... More 

Helpful?
1 Thank KCR119
Raleigh, North Carolina
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stay here because it's close to UNCC. People who work here are very nice. Walking distance to coffee and restaurants. Think it could updating, but it's the best game in town for UNCC parents. We'll be back.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Hotelforus
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We held our family reunion here. Ours was among several others(too many to count), coupled with a HUGE national fraternity conclave; a bit chaotic. But, KUDOS to a hotel staff that hunkered down(on all levels and "in spite of") avoiding what could have been disastrous. Location: wonderful; just off the interstate, within reasonable distance of airport with great proximity to... More 

Helpful?
Thank marthab214
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

King room on executive level. Frendly staff. Frances at desk very helpful. Bellman Cannon also very helpful. Room clean and comfortable. A shower wand would be nice to have in tub/shower. Food good and hotel close to shopping area. Easy access from I485. If executive rooms had reclining chair would be a 5 rating. Enjoyed time at hotel. Attended a... More 

Helpful?
Thank sgsmith72
Atlanta
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

So where do I start? This really is an old hotel and the proof is in the old decor. While the hotel has undergone a renovation it still desperately needs help. The bathroom has clear water damage, some of the walls have wood wall paper paneling. Personally, I don't think hotels should be renovated, they should be demolished.

Helpful?
Thank MsBFab
Liberty, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel was clean, and everyone was very nice. Our room was very nice the beds were comfortable, and the bathroom was clean. I would stay here again, but I would not order the cheese and meet tray again on arrival. It was not good at all.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michelle S
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

A beautiful clean building and good food are only one part of the equation. If you don't add the right mix of service minded individuals then your goal for an exceptional customer experience cannot be achieved. I must commend you (Human Resources) for doing an excellent job in selecting your outstanding staff! You are one of those behind the scene... More 

Helpful?
Thank Cathy H
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Cathy H, Thank you for your 5-Star review of your recent stay. We were delighted that you enjoyed your stay and more importantly that our staff met and exceeded your expectations. Hats off to our lovely ladies in the Executive Lounge: Sherry, Edith and Ibok for taking care of you and your family. We were also delighted to hear... More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Checked in on a Saturday afternoon at 3:00 pm. Room was ready. Check in was fast and friendly. Lobby was a little chaotic with two family reunions and a large wedding reception going on. Parking lot was almost capacity. Room was very clean and furniture,walls and carpet was in very updated and good condition. Bedding was crisp and clean. Pillows... More 

Helpful?
Thank June B
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear June B, Thank you for taking the time to give us your review of your recent stay. We were delighted to hear you enjoyed the cleanliness of your rooms and that you found the brand new mattresses and pillows comfortable. We were glad that you enjoyed our University Café featuring Starbucks coffee and the microwave and refrigerator in your... More 

Baltimore, Maryland
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I enjoyed our stay here. The staff was very friendly,professional and helpful. They have a breakfast buffet which is a little pricey but, the food was great. The rooms where very clean.Bed was very comfy. The hotel itself was very nice.They have a lake in the back of the hotel (in which you can walk around)and a... More 

Helpful?
Thank sweetpea1217
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Sweetpea1217, Thank you for your 5-Star review of your most recent stay. We were delighted to hear that our staff was very friendly, professional and helpful. Hats off to our culinary staff and restaurant team for making your dining experience a great one. We were glad to hear you enjoyed the cleanliness of the rooms that our housekeepers take... More 

Baltimore, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

As usual with any Hilton, it was a good stay. Fast check-in and check-out, friendly helpful staff that cares, good food, and overall good experience, but I didn't expected any less. New mattresses were a little hard for my taste, but not any real problem.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ray W
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Ray W, Thank you for your 5-Star review of your recent stay. We were delighted to hear that our staff was friendly and helpful from check-in to check-out. Hats off to our culinary staff and restaurant team for delivering excellent service and delicious meals for you. We thank you for your feedback regarding the brand new mattresses and I'm... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 J M Keynes Dr, Charlotte, NC 28262-8426
Location: United States > North Carolina > Charlotte
Price Range: $118 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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