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Embassy Suites by Hilton Charlotte

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Traveler (190)
Room & Suite (390)
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Overview
  • Excellent43%
  • Very good26%
  • Average15%
  • Poor9%
  • Terrible7%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Offers from Embassy Suites by Hilton Charlotte
Special Offer: Double Points, Every Stay
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Offers from Embassy Suites by Hilton Charlotte
Special Offer: Double Points, Every Stay
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,445)
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All reviewscooked to order breakfastthe manager's receptionbreakfast staffmorning breakfastcomplimentary breakfastliving roomfamily reunionindoor poolfront desk staffdefinitely stay here againclose to the airportwandalobbyshuttlecouchcarowindsinterstate
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31 - 35 of 1,435 reviews
Reviewed February 5, 2018

I love Embassy Suites by Hilton. It always delivers the best stays! Great suites and breakfast. Nice Lobby and very helpful and service minded personel! It´s great with the "happy hour" with free drinks and snacks!

Review collected in partnership with Embassy Suites Hotels
Thank Chrille S
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded February 13, 2018

Hi Chrille S, Thanks very much for your review of our hotel. I'm happy to see you enjoyed your stay and we're able to take advantage of our complimentary breakfast and evening reception. We hope to have you return soon. Cheers! Kevin - GM

Reviewed February 5, 2018

Beautiful property, lovely room and delicious food! The staff at breakfast were wonderful and so helpful. Made to order omlettes and all the buffet items were fresh and hot - and such a selection! This hotel serves a PROPER breakfast.More

Review collected in partnership with Embassy Suites Hotels
Thank kathim37
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded February 13, 2018

Hi kathim37, Thank you for you taking time to post a review of our hotel. I'm very happy to see you enjoyed your stay with us. I appreciate you noticing the quality of our breakfast as this really separates us from much of our competition....More

Reviewed February 3, 2018

My family and I were guests during my wedding weekend. We thoroughly enjoyed ourselves. Great atmosphere and friendly staff. Great hot breakfast was delicious. My room was a conference room that allowed my makeup artist and hairstylist the ability to have their own space at...More

Review collected in partnership with Embassy Suites Hotels
Thank ingridd72
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded February 7, 2018

Hi ingridd72, Congratulations on your wedding! I'm happy to see we provided an enjoyable experience for you and your guests. We hope to have you back for your future anniversaries! Take care, Kevin - GM

Reviewed February 2, 2018

The hotel was nice, breakfast was great, and the staff was wonderful. For the most part it was clean, but I don't think the sheets were changed. When we arrived, makeup stains were on the pillow case along with long black thick hairs. The shower...More

Thank kcnreeves
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded February 7, 2018

Hi kcnreeves, Thanks so much for your comments. I review these regularly with the team and your feedback was very concerning. I agree, hair and make-up from a previous guest is a serious concern and does not reflect our commitment to cleanliness and quality. Please...More

Reviewed January 29, 2018

Overall great experience. As you can see on my review a few very minor blips. Would stay again. We were there for a convention and everyone had a goof time. My employees had to have their keys reprogrammed on a few occasions.More

Review collected in partnership with Embassy Suites Hotels
Thank robertcY4227ZU
Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded January 31, 2018

Hi robertcY4227ZU, Thanks very much for your comments. I'm happy to see you enjoyed your stay and will return! Please accept my apology for the issue with keys. We did just undergo a hardware change and had a couple days with key issues. I'm happy...More

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Best Value Properties in Charlotte, NC
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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$152 - $289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#45 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$152 - $289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#45 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (190)
Room & Suite (390)
Dining (53)
Pool & Beach (40)
Amenities (49)
Business Center & Event Rooms (2)
Questions & Answers
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Ashley B
March 11, 2018|
AnswerShow all 2 answers
Response from MsTish42 | Reviewed this property |
No it was a solo trip no adjoining rooms. Each room has a separate sitting area from the bedroom so they are spacious
0
Votes
Totalhonestywithlove
November 25, 2017|
AnswerShow all 3 answers
Response from aturrentineagain | Reviewed this property |
Free snacks and adult beverges
0
Votes
Kristen K
April 1, 2017|
AnswerShow all 6 answers
Response from KevinCharlotte | Property representative |
Hi terps3. Breakfast hours are 6am-9:30am Mon-Fri and 7am-10:30am on Sat and Sunday. Take care, Kevin
1
Vote
Room Tips
"the higher the floor the less noise you'll hear from the center atrium"
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"I seem to always get placed in a room with a view of the top of the parking lot or air conditioners! I..."
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"We were on the fifth floor and the hotel was packed with lots of kids. We never heard any noise from in our..."
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"Don't miss the Made to Order Breakfast"
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