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Embassy Suites by Hilton Charlotte

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1,053 Reviews from our TripAdvisor Community

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Showing 1,044: English reviews
Mt Pleasant, SC
1 review
3 of 5 stars Reviewed 2 days ago NEW

I am sure it will be nice when renovations are done, just not worth the price of stay during this time. The staff was very friendly. Very noisy and dusty during the day, it probably be better to just shut down motel during the renovation, the rooms also need alot of work.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Hintzmr
Grand Rapids, Michigan
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our room was beautiful and had already been renovated. The lobby, restaurant and the reception are being updated. The evening reception was packed in the small restaurant. Overall friendly staff and very accomadating.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 833camilleb
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Was not told facility was being renovated before we arrived. Evening hospitality was not planned for the amount of people that were there. Had three beer drafts on tap and ran out of bud light Saturdayand had none on Sunday. Breakfast on Sunday morning was not up to Embassy Suites standard. No silver wear, no grits, no bacon, no hot... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank James L
Auburn, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was blown away by my experience at this hotel. As I approached the check in desk with my family I was slightly disappointed to see the lobby was under construction, and there was a make-shift, temporary, front desk . Those concerns were mitigated as soon as I spoke to the employees at the front desk. They greeted me enthusiastically... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ben H
SC
1 review
4 of 5 stars Reviewed 4 days ago NEW

The Embassy Suites and Charlotte showed us so much love during a time of tension! We were treated like royal gussets and that is how you're suppose to feel away from home. Though, we were unaware of the renovations, the hospitality displayed make it unnoticeable.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tara D
Cecil, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Major renovations going on. Downtown riots going on! Staff great especially Wanda in the morning for breakfast. Not a great night for the price. Toilet broke although they did come right away to address. Will probably book elsewhere next time although have stayed here many times.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Munaii F
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Munaii F, Thanks for your review. I apologize for the conditions and disruption during your stay. We are only a couple weeks away from reopening the atrium with a new restaurant and lounge. I hope you will consider returning to see all the exciting changes. Take care, Kevin - GM More 

Atlanta, Georgia
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I was surprised to find out upon check in that this hotel in undergoing a big reno. The lobby and atrium have been gutted; the rooms are being remodeled. I had one of the remodeled rooms; very nice and not what you'd expect from an Embassy Suites. Given the condition of the hotel, the rate was steep ($259). The hotel... More 

Helpful?
Thank Mark S
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The hotel is under a lot of construction which does not give you availability to other accommodations that any other embassy suite would have so it's not worth the premium price that you have to pay to stay with the lack of amenities

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank untouchable1023
1 review
1 of 5 stars Reviewed 1 week ago

Entire hotel is under construction and paint fumes are throughout the hotel. There is no lobby or common area that is usable. The makeshift dining area is dirty and the pool is heavily chlorinated and not user friendly.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jeromew670
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi jeromew670, Thanks for your review. I apologize for the condition of the hotel during your stay. We had a window of time with no lobby as new flooring was put in place. I'm happy to say that work is done. We've also reopened part of our atrium with the finished product only a couple weeks away. I hope you... More 

Snellville, United States
1 review
4 of 5 stars Reviewed 1 week ago

Staff was very accommodating during the entire stay for an educational conference. Looking forward to a completely new lobby and common areas next time. Room was perfect - with common areas not so much.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Daniel D
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more   less 

Additional Information about Embassy Suites by Hilton Charlotte

Address: 4800 S Tryon St, Charlotte, NC 28217-2402
Location: United States > North Carolina > Charlotte > Eagle Lake
Price Range: $143 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte 3.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Embassy Suites Charlotte
Charlotte Embassy Suites
Hotel Style:
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#49 Family Hotel in Charlotte
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