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Courtyard by Marriott Charlotte Arrowood

Traveler (45)
Room & Suite (37)
Dining (7)

About

#39 of 191 hotels in Charlotte
Location
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Value
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Newly renovated Courtyard by Marriott Charlotte Arrowood is a hotel in South Charlotte, North Carolina located just minutes from downtown Charlotte at the junction of I-485 and I-77. Its convenient location offers easy access to the Charlotte Convention Center, Fort Mill, SC and attractions such as Carowinds Theme Park and the Billy Graham Library. Business travelers to this Charlotte, NC hotel can take advantage of thoughtful amenities and flexible work space with complimentary high-speed internet. Business Parks such as Whitehall, Red Oak and Arrowpoint are minutes away, plus the Charlotte International Airport (CLT) is just 9 miles from the hotel. For those looking to plan a seminar, meeting or event in Charlotte, the hotel offers 1,200 square feet of flexible meeting facilities. We look forward to welcoming you to the greater Charlotte area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Hotel links
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Location

Full view
Contact
800 W Arrowood Rd, Charlotte, NC 28217
Getting there
Douglas Airport6 mi
Concord Regoinal Airport21 mi
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382Reviews
8Q+A
79Room tips
Traveler rating
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Popular mentions
Stayed here for four nights for business. Checked in very Kate/early morning, and the customer service was lacking. Same person checked me out early morning and same experience. The lobby has been remodeled and is comfortable for lounging and for meetings/work sessions. Love,
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Response from TrishaFincher, Event Specalist at Courtyard by Marriott Charlotte Arrowood
Responded 4 weeks ago
Thank you for the review! We are so pleased you enjoyed the lobby and Bistro staff. I understand your frustration about the rooms, good news is we are getting renovated THIS YEAR! You are correct we are due for a refresh and we happy to be getting one. I apologize for your arrival and departure experience, as you experienced with our other employees, that is not normal for us, I apologize your experience was not pleasant in that aspect. Please let us know if you are returning to the area, we would love to make up for that experience previously.
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We came in on a rainy weekend for a big weekend. The front desk person gave us bad directions to our room. Roy an engineer jumped in quickly and apologized, took our luggage to our room, gave a us complimentary breakfast and water. From his service I thought he was a part of the
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Response from TrishaFincher, Event Specalist at Courtyard by Marriott Charlotte Arrowood
Responded Mar 14, 2019
Thank you for your review! We appreciate this kind of balanced honestly, it is really what business's need to improve! We are so glad Roy and some of the other staff turned things around for your after the initial rough start to your stay. As a previous hotel industry employee I'm sure you're aware bad reviews can happen even with the best possible circumstances. I am very glad you decided to give us a chance. Our front desk staff is fairly new and it can take some getting used to that the hotel is split in half but we will reiterate the layout issue with Joelle. Thank you again for the feedback and we hope to host you again soon!
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This is an average older Courtyard. The stay started off to a rough start. I got into my room and my bed had hair all over it. It was very obvious that the housekeeper that day just looked at the bed, said oh good enough, and made it back up instead of stripping the sheets.
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Response from TrishaFincher, Event Specalist at Courtyard by Marriott Charlotte Arrowood
Responded Feb 6, 2019
Thank you for taking the time to provide your feedback, we can not improve without feedback. In response to the hair on the sheets, that is quite disconcerting and definitely not our standard. I am glad we could address that quickly for you. For the water you are correct, this is an older hotel and we never had water fountains when built. Our fitness center is currently being remodeled and we will be getting a water bottle fill station-however-there is supposed to be bottled water in the fitness center at all times during this transition, I apologize that was not the case. We also would have been happy to give you a bottle or fill up yours, we do that daily for others. Thank you for your input. We do hope you will choose to stay with us again and that your next stay greatly outweighs your last.
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Nice courtyard on the south side of Charlotte. Good location if you have business in the area. Good restaurant choices nearby but nothing unique or amazing. Older hotel and not sparkling clean. Not a fan of not having a free coffee service in the morning. Starbucks is too
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Response from TrishaFincher, Event Specalist at Courtyard by Marriott Charlotte Arrowood
Responded Dec 26, 2018
Thank you for taking the time to write a review, we always appreciate the opportunity to improve! The Starbucks coffee we offer in the lobby is a bit strong for me as well, I like to take advantage of the free coffee we offer in our guest rooms that is different brand. Hopefully you can give that a try that next time instead. I also agree, we are a bit of an older hotel but we do our best with what we have. We are currently in the process of renovating our lobby and meeting space! Next year we will be doing the rest of the hotel as well so pretty soon it will be like new again! I hope you are able to stop by after that and enjoy the property's new look!
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I stayed at this hotel before and it really didn't hit me until I saw the Sonic next door lol! I booked this room a couple months in advance. The price was decent and cheaper than the others. So checking in was a breeze. As always, I did it on my app. When I realized that this
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Response from TrishaFincher, Event Specalist at Courtyard by Marriott Charlotte Arrowood
Responded Dec 19, 2018
Thank you for taking the time to write a review. I apologize you did not find our hotel "homey". We are actually designed as a "homey" hotel for those traveling on business so it is disappointing for somebody to say we did not feel as such. We are actually in the process of having our hotel renovated, so all of the things you mentioned we are actually updating soon! We do hope you stay with us again after the renovation and can change your mind.
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PRICE RANGE
$95 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard charlotte arrowood hotel charlottecourtyard charlotte arrowwoodcharlotte courtyardcharlotte marriott
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
146
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