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Renaissance Charlotte SouthPark Hotel

Traveler (165)
Room & Suite (56)
Dining (7)
Certificate of Excellence

About

#31 of 191 hotels in Charlotte
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Discover unparalleled luxury at Renaissance Charlotte SouthPark Hotel. We offering an award-winning combination of boutique elegance and contemporary style at our hotel in Charlotte, North Carolina. For business or pleasure, enjoy our great accommodations and superior setting in the upscale South Park neighborhood near SouthPark Mall.
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Property amenities
Pool
Free parking
Restaurant
Fitness Center with Gym / Workout Room
Room service
Free Internet
Bar/Lounge
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
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986Reviews
11Q+A
100Room tips
Traveler rating
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Popular mentions
Stayed here as a family of four after a day at Carrowinds...great location and several restaurants and shopping within walking distance. Clean and good sized room. Staff was pleasant and parking was free.
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Response from JimG2200Rexford, General Manager at Renaissance Charlotte SouthPark Hotel
Responded 3 days ago
Dear AmyDF, Thank you for taking the time to offer a review of our hotel. I hope you and your family enjoyed your day at Carowinds theme park; and are so happy that you allowed us this opportunity to serve as your host. Now that you are in the know about all there is to do in SouthPark, we hope to see you back again on your next visit to Charlotte!
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Positives: - Ample free parking - Excellent bellmen service Negatives - Sterile, noisy room (bare floors and metal tables amplified every little sound) - Uncomfortable couches - Very slow and weak internet - One piece of paper on notepad - No freezer in mini-fridge -
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Response from JimG2200Rexford, General Manager at Renaissance Charlotte SouthPark Hotel
Responded 1 week ago
Dear clesscleveland, Thank you for taking the time to offer your comments about your recent stay at our hotel. I am sorry to hear that you were disappointed with the design of our new room product - and will share your responses along with the rest of our team to address the areas in which we can make improvements. We welcome your feedback, as it is only through feedback from guests such as yourself that we can truly monitor our operation and make adjustments when needed.
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Hotel is very nice. Rooms were as expected. Good location for our needs. As a Marriott platinum elite member, I was not recognized as such nor upgraded and no receive a free gift. I didn’t expect an upgrade. It did not affect my stay, but was noticed esp with their gifts behind
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Response from JimG2200Rexford, General Manager at Renaissance Charlotte SouthPark Hotel
Responded 1 week ago
Dear starketcher, Please accept my apologies for your disappointment with your arrival experience on this occasion. I appreciate your feedback as a valued Platinum Elite member and understand that this is not the type of experience you would expect at a Renaissance hotel. I am happy that you found your room both clean and comfortable; and am delighted to hear that you would book here again. We would welcome another opportunity to serve as your host and better your experience upon arrival.
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We had a business meeting here and were extremely impressed. The front desk staff were excellent and the staff in the meeting room areas were wonderful. The food we had for breakfast, lunch and dinner were great. We really enjoyed our stay here.
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Response from JimG2200Rexford, General Manager at Renaissance Charlotte SouthPark Hotel
Responded 5 weeks ago
Dear bbmari0n, Thank you for taking the time to offer such a positive review of your experience at our hotel during your recent meeting at our location. I will pass your favorable review along to all of our staff, especially to our Chef who will welcome your feedback about the food during your event. We are all so happy you enjoyed your stay and we look forward to a future opportunity to serve as your host- whether for a business meeting or for pleasure!
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We have stayed here many times before and after the renovation. The new rooms are lovely but the real reason we go back is because of the warm welcome we always get from Danny at the front door and Luann in the club lounge and dinning room. Will return whenever we are in
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Response from JimG2200Rexford, General Manager at Renaissance Charlotte SouthPark Hotel
Responded Apr 4, 2019
Dear Sunny844, Thank you so much for taking the time to recognize our associates Danny and Luann. We appreciate your feedback and will be sure to pass your comments along to them. We look forward to seeing you back at the hotel the next time you are in Charlotte and are thrilled that because of Danny and Luann, you now consider us your home away from home!
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PRICE RANGE
$123 - $288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance charlottecharlotte renaissance
LOCATION
United StatesNorth CarolinaCharlotteBarclay Downs
NUMBER OF ROOMS
264
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