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Renaissance Charlotte SouthPark Hotel

#12 of 173 Hotels in Charlotte
Certificate of Excellence
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5501 Carnegie Blvd, Charlotte, NC 28209
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Retail Therapy Package
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1 room 1 adult
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Renaissance Charlotte SouthPark Hotel
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692 Reviews from our TripAdvisor Community

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Pennsylvannia
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed two nights, Fri and Sat. On Sat, after being out of the room all day and returning exhausted at 4:40, I found the room had not been made up yet. I called down and was offered various options (none of which were a matter of compensation) and chose to have them send someone up at once to do... More 

Helpful?
Thank writerteacher001
Phoenix, Arizona
Level Contributor
126 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

One of the best hotel for business stay around Charlotte with amazing staff, comfortable rooms and great amenities. The only downside is locations: it is not well connected to the highway system around Charlotte.

Helpful?
Thank pferrandi
kms37
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Purchased a shopping package which included Club Level...when we arrived we were told the club lounge was closed on the weekends. I know I paid extra for club level which was a disappointment. In addition the service for dinner in the hotel restaurant was awful, the wait staff was too busy playing bartender to notice that we had been sitting... More 

Helpful?
Thank kms37
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We deeply apologize for the disappointing stay you had with us recently. We understand the frustration you experienced once you learned about our Concierge Lounge being closed on the weekend and we will use your experience to properly adjust our packages for weekend visitors. We have shared your comments about the restaurant service with our management team as well and... More 

Chicago, Illinois
Level Contributor
11 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hotel is in great shape, very modern. Nice bar and concierge room. Staff is very friendly and the location is across from the mall and lots of fantastic places to eat. I would recommend this hotel when staying in Charlotte. Easy access downtown.

Helpful?
Thank Tklitch28
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property in such a glowing light! It’s great to hear that you found our property, Ambassadors and concierge lounge all to your liking. Our close location to the SouthPark mall is ideal for all guests who try to get a little shopping and dining done while visiting. We hope to see you again! More 

Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Renaissance was a welcome addition to our trip. After a long day with work and friends, we arrived late. Expedited check-in and welcoming staff made getting to our room a relief. Large and spacious room with many amenities included and a great view. Great location is a quick drive to most attractions and even venues we needed to access.... More 

Helpful?
Thank Michael B
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s always a delight when we hear how effortless our guests’ check in experience was. We know traveling plans can sometimes take longer than anticipated which is why our team is always prepared to help our guests upon arrival to our hotel. We’re glad our guest rooms were to your liking, as well as the guest amenities throughout the hotel.... More 

1 review
5 of 5 stars Reviewed 1 week ago

Spotless, quiet, exceptional staff. Effortlessly and genuinely committed to accommodating to guest requests or needs. Jessica B. went above and beyond helpful with providing a quiet work space after my flight had changed and I had already checked out. As a seasoned business traveler, highly recommend this Renaissance location when in the Charlotte/SouthPark area.

Helpful?
Thank Greg M
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to review our property and team of Ambassadors. Jessica will appreciate your kind words about her service and interaction with you directly. We know schedules change sometimes, so it’s great to hear that we were able to accommodate you with an option while you waited for you flight. Please come to visit with us... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I travel to Charlotte a dozen times a year and ALWAYS stay here. The staff is awesome and the service is always 5 star. Kat and Hali in the bar rock!!! Kat knows our drinks by memory every time. Chef Dana is fantastic. Always willing to make something different or specific just for you, and it's always delicious. 40 weeks... More 

Helpful?
Thank Noah W
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re honored to be your go to hotel when you visit the Charlotte area! Our Ambassadors will be thrilled to know how pleased you’ve been with their services. Kat and Hali are amazing assets to our team, always keeping the interaction with our guests personal and sincere. Chef Dana will be pleased to hear how impressed you are with his... More 

North America
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for ten nights in this hotel during Christmas, New Years and days afterwards. Room was outstanding, service was excellent, and the venue was quiet. Easily walkable to many SouthPark restaurants.

Helpful?
Thank WorldBizTraveller
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re glad your long term stay with us was such a memorable and outstanding experience! It sounds like you were able to enjoy your time on property with our ambassadors while also getting to venture into the SouthPark area. Thank you for reviewing our property and we hope you find time to visit with us again before the next holiday... More 

North Carolina Mountains, North Carolina
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I just have to share this experience .. We went to this hotel for 2 weekends back to back.. First stay was ok .. The room was ok .. Beds comfy defiantly needed a good cleaning .. Just over looked the whole stay ... I get home and I had forgotten my fit bit in the room .. I called... More 

Helpful?
Thank Lovinglifex5
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are very sorry about your disappointment with your recent stay. We understand that leaving an item behind can be overwhelming and stressful. Our housekeeping supervisor called to make you aware that we were unable to locate your fitbit after conducting a thorough search of your room. Although the hotel is not responsible for items left behind, we have continued... More 

Boone, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I had a great experience during the Jonas storm 2016. Under the unusual circumstances, I had a great experience. It was nice to see such dedication to the job, as the staff had. Every morning I was greeted by Catherine at the fitness center! The Lobby management team should appreciate how welcoming she was!

Helpful?
Thank ap20713
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re happy to hear that while you may have been snowed in with us, that you were able to enjoy your stay. Our Ambassadors and Catherine will appreciate your kind words about her service and friendliness throughout your visit. We hope you find time to visit Charlotte during better weather conditions so you can properly explore the area! More 

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