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Four Points by Sheraton Charlotte

330 reviews
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Traveler (79)
Room & Suite (47)
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Overview
  • Excellent16%
  • Very good32%
  • Average21%
  • Poor20%
  • Terrible11%
Travelers talk about
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Four Points by Sheraton Charlotte
Special Offer: Breakfast for 2 Included
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Reviews (330)Write a Review
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All reviewsupgraded to a suitebreakfast was includedhotel shuttlebusiness centerthe shuttle driverclose to the airportdowntown charlotteenjoyed my staylynxcvsproximitycltcarowindsconcert
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111 - 115 of 323 reviews
Reviewed August 25, 2015

Nice staff--friendly and helpful. The facility is also nice and should be a great near-airport hotel. Sadly there are huge maintenance problems. The ice machine on floor five was out with a sign explaining "out of order". I wonder if the sign should just have...More

2  Thank wandering_bob231
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded September 3, 2015

Dear wandering_bob231, While we are pleased to hear you found our team to be very friendly and helpful during your stay, we apologize for the complications you encountered at our hotel. Rest assured, your comments have been addressed with engineering and properly handled. We regret...More

Reviewed August 12, 2015 via mobile

I chose this hotel on a trip back to Florida as it was close to the interstate and I was a Starwood member and have good luck with the chain in the past. The desk clerk upon check in was competent and friendly however they...More

Thank Daiv S
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded August 20, 2015

Dear Daiv S, We sincerely regret your disappointing experience and apologize for the conditions you encountered in your room as this is not the standard we expect to uphold. Please rest assured that we have addressed your comments with engineering to handle properly. We greatly...More

Reviewed July 24, 2015

For a Four Points, this hotel was on the better side for the hotel itself. The rooms appear to have been recently updated. Nothing looked tired. Bed was super comfy. The comforter looked to be from a much pricier hotel. For sleep quality and cleanliness...More

Thank dctrentster
Reviewed July 23, 2015

Our flight was cancelled out of CLT, the airline put us up at this hotel and covered the room for the night. Four Point hotels are consistent throughout, but this hotel lacked customer service. When checking in, we found the front desk attendant to be...More

1  Thank jrld
Reviewed July 18, 2015

The hotel is right by the lynx light rail, so you can get into the city centre quickly and easily from here. They also have a free shuttle to/from the airport, just ring to book it. I found the staff to be really friendly and...More

Thank Gagravarr
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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Conference Facilities
Room Service
Dry Cleaning
Banquet Room
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$106 - $180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$106 - $180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (79)
Room & Suite (47)
Dining (6)
Pool & Beach (3)
Business Center & Event Rooms (2)
Questions & Answers
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jianne21
October 26, 2016|
AnswerShow all 7 answers
Response from alexstar8a | Reviewed this property |
I didn't see one on my room, you might want to ask the hotel directly
2
Votes
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bayou-techie
November 9, 2014|
Answer
Response from Megan L | Property representative |
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
0
Votes
Room Tips
"We had a corner suites which was quiet and roomy."
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"3rd floor is nice!"
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"there was no refrigerator in my room. If that's important ask for one."
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"Suites are large and comfy"
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