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Nice staff--friendly and helpful. The facility is also nice and should be a great near-airport hotel. Sadly there are huge maintenance problems. The ice machine on floor five was out with a sign explaining "out of order". I wonder if the sign should just have...More
2 Thank wandering_bob231
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded September 3, 2015
While we are pleased to hear you found our team to be very friendly and helpful during your stay, we apologize for the complications you encountered at our hotel. Rest assured, your comments have been addressed with engineering and properly handled. We regret...More
I chose this hotel on a trip back to Florida as it was close to the interstate and I was a Starwood member and have good luck with the chain in the past. The desk clerk upon check in was competent and friendly however they...More
Thank Daiv S
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded August 20, 2015
Dear Daiv S,
We sincerely regret your disappointing experience and apologize for the conditions you encountered in your room as this is not the standard we expect to uphold. Please rest assured that we have addressed your comments with engineering to handle properly. We greatly...More
For a Four Points, this hotel was on the better side for the hotel itself. The rooms appear to have been recently updated. Nothing looked tired. Bed was super comfy. The comforter looked to be from a much pricier hotel. For sleep quality and cleanliness...More
Our flight was cancelled out of CLT, the airline put us up at this hotel and covered the room for the night. Four Point hotels are consistent throughout, but this hotel lacked customer service. When checking in, we found the front desk attendant to be...More
The hotel is right by the lynx light rail, so you can get into the city centre quickly and easily from here. They also have a free shuttle to/from the airport, just ring to book it.
I found the staff to be really friendly and...More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to ensure that your stay at our property provides you with a positive experience. Thank you again for writing to us as we always value and appreciate your feedback.
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"We had a corner suites which was quiet and roomy."