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Four Points by Sheraton Charlotte

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Four Points by Sheraton Charlotte
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297 Reviews from our TripAdvisor Community

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Showing 292: English reviews
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Baltimore, Maryland
Reviewed 1 week ago

I have no complaints about the property itself. Rooms are very nice, location is great. For the most part this was a very enjoyable stay. However, I would recommend that some of the hotel staff receive customer service training. Upon check out, I was standing at the front desk while Koockie tried very hard not to notice me: no eye...

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Helpful?
Thank Nostalgia212
Management response:

Thank you for your review of our property! At our Four Points by Sheraton Charlotte, we strive for perfection with every guest. We're extremely sorry that we fell short with your experience. We will address the mentioned concerns in regards to staff issues and customer service. We hope that you will give another opportunity to show that incident is not...

Union, New Jersey
Reviewed 4 weeks ago via mobile

Our airplane out of Charlotte had mechanical issues so AA booked us at this hotel overnight. The hotel is clean and the staff was courteous. I got a nice room with a King Bed and clean sheets. I can't complain about the room in terms of cleanliness although the bathroom exhaust fan in my room is loud when turned on....

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Helpful?
Thank akosikenn
FourPointsCharlotte, Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for your review of our property! At our Four Points by Sheraton Charlotte, we strive for perfection with every guest. We're extremely sorry that we fell short with your experience. We hope that you will come back on your next trip and give us a second chance at perfection!

Reviewed 4 weeks ago via mobile

I booked an accessible room with roll-in shower for four nights hoping to be comfortable while dealing with family emergency. The night before I called to confirm my reservation and was told everything was fine. So when I arrived I asked the desk clerk was my reservation correct, she told me yes you have an accessible room. I asked about...

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Helpful?
Thank Jonathan F
FourPointsCharlotte, Manager at Four Points by Sheraton Charlotte, responded to this review

Dear Jonathan, Thank you for bringing this issue to our attention. We apologize profusely for the lack of roll-in showers. We will be working to correct this issue as soon as possible. Thank you,

Waterford, Michigan
Reviewed 4 weeks ago

Stayed at this property in the past but have noticed it's looking more tired and in need of a refresh than before. The room furniture looks like old Sauder furniture from the 80's, carpet, walls and furniture are showing their wear. Room service menu is about the same as going to a fast food joint. My decision to stay here...

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Helpful?
Thank Laura N
Philadelphia
Reviewed 5 weeks ago

So the hotel is fine, its just not great...rooms show decent wear, and I've only stayed once but my room wasn't as clean as Id hope (found hair in the bathroom). Personally, I'd avoid and go with a better place, but I got stuck here overnight on a layover.

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Helpful?
Thank wilreynolds
Wilmington, North Carolina
Reviewed January 4, 2017 via mobile

Wow is how you wrap up this stay at Four Points. Staff goes above and beyond to make sure you have what you need and that you are comfortable. Great location. Easy to get around, sort of a central locatin..

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Helpful?
Thank jeeplvr
Atlanta, Georgia
Reviewed January 3, 2017

We stayed at this hotel for a family visit, therefore, my review will be somewhat limited as far as the local area is concerned. Having said that, the hotel area is surrounded by restaurants and easy access to the freeway. The rooms were clean and the staff was friendly. The breakfast in the morning was a disaster. While I appreciate...

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Helpful?
Thank LoF360
Columbia, South Carolina
Reviewed December 30, 2016

It was a pleasure to check into a hotel where you are greeted by pleasant staff who do their best to be helpful. Even the night staff person was cheerful. The hotel itself was very clean and well maintained although it could use a little updating. It's nice to have a restaurant right there especially if you are coming and...

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Helpful?
1Thank BarbMid
Opelika, Alabama
Reviewed December 27, 2016

My wife and i stayed here in Nov. as we were visiting my sister whose husband had suddenly passed away. We stayed there on a Friday night and Sat. morning we discovered my pickup truck had been broken into in their parking lot. This must happen fairly often as the desk clerk was very familiar with the police response time....

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Helpful?
1Thank MikeVaTech
Vancouver USA
Reviewed December 25, 2016

Mechanical delays forced us to stay a night in Charlotte (thank you American Airlines). We checked in with airline vouchers after midnight and enjoyed a very smooth and speedy check-in. Our luggage did not accompany us (thank you American Airlines), but toothbrushes magically appeared during check in (thank you Seraton). I found the pillow-top mattress to be too soft, but...

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Helpful?
Thank EWT4
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near uptown Charlotte, Bank of America Stadium, and Lowe's Motor Speedway. Onsite we provide you with a gym, free wifi, and a business center, and comfortable rooms. ... more   less 

Additional Information about Four Points by Sheraton Charlotte

Address: 315 E Woodlawn Rd, Charlotte, NC 28217-2348
Location: United States > North Carolina > Charlotte
Price Range: $103 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
4 Points By Sheraton Charlotte
Four Points By Sheraton Charlotte Hotel Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Sheraton
Charlotte Four Points
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Charlotte staff and other travelers.
2 questions
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3 months ago
Denver, Colorado

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Questions? Get answers from Four Points by Sheraton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“don't stay close to the elevators (especially if they are drying the carpet)”
 of 5 bubbles outoftownvisitor_11, Nov 14, 2016 | Read review
“Ask for upper floors for a nice view.”
 of 5 bubbles ladyljgoldensoul, Nov 3, 2016 | Read review
“Upper level rooms on back side seem to be the quietest.”
 of 5 bubbles BRTC, Sep 26, 2016 | Read review
“upper floor quieter, go when you don't need nighttime heat or AC- system is loud”
 of 5 bubbles 909SC, Jul 27, 2016 | Read review
“Stay away from ground floor rooms”
 of 5 bubbles 93daveo, May 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question