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Four Points by Sheraton Charlotte

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Four Points by Sheraton Charlotte
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272 Reviews from our TripAdvisor Community

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Showing 267: English reviews
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Charlotte is a place that we hope to call home very soon and to accomplish this we travel weekly to house hunt in charlotte. We normally stay at the four points pineville but when sold out we stay at the four points charlotte. In all of our travels we've never encountered a more unfriendly staff than we so at the... More 

Helpful?
Thank crh23
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for such an awesome review. Jansen is a very valuable employee and I will definitely share this with my entire team. We hope to see you again in the near future. Sincerely, Regina Cash General Manager More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I called on Tuesday before our arrival on Friday & ask for an upgrade to a suite with two queen beds, because my husband recently had surgery. I was assured that was not a problem. Being a Starwood Preferred Customer means nothing to THIS Sheraton!! The pictures are of the torn sheet, water stain on ceiling and the "nasty" sink....just... More 

Helpful?
1 Thank Pollocksville
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We're sorry you did not enjoy your stay. Thank you for bringing the issue to our attention so we can better serve our guests in the future. Sincerely, Management & Staff More 

Yardley, PA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Business/work trip booking and I use Sheraton frequently. Could not check in - no room was ready at 230 on Monday when I arrived. Received a good updated suite room after returning at night. However: NO INTERNET SERVICE. Desk said "it was being worked on, 20 to 30 minutes". Right- No Internet in the morning. Desk person said the same... More 

Helpful?
1 Thank S C
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We apologize about the internet being down. Our system was hit by lightning and it took more than 72 hours to receive the part that was needed. Thank you for bringing this to my attention so we can better serve our guests. Sincerely, Management & Staff More 

Kansas City, MO
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2016

This was exactly what I had hoped for. It was well-located, clean, had free parking, professional staff and very comfortable beds. The suite had 2 tvs. I booked directly though SPG and got an excellent rate. I recommend this hotel to everyone!

Helpful?
Thank DameStella
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are very happy you enjoyed your stay. We look forward to your next stay. Sincerely, Management & Staff More 

Beaver Falls, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2016 via mobile

We drove to Charlotte to see my husbands grandma who had just had surgery. The hotels closet to the hospital were close to $200 a night or more. The Four Points Sheraton was cheaper and just a short drive away. The room was clean as was the rest of the hotel. The staff was friendly and courteous. My only complaint... More 

Helpful?
Thank sandmike123
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for staying with us. We are glad you enjoyed your stay. We look forward to your next visit. Sincerely, Management & Staff More 

Hinesville, Georgia
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 8, 2016

Right off of Interstate 77 and close to the airport. !st night - Woke to hearing water running in my sleep and found running water in the toilet...it was loud enough that I thought I was dreaming about running water and woke to notice it was in the room. The toilet was just running. I had to lift the back... More 

Helpful?
1 Thank Demone00
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for staying with us. We appreciate your feedback and will fix the the problem as soon as possible. Hope you will give us another opportunity in the future. Sincerely, Management & Staff More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 18, 2016 via mobile

I would avoid this Hotel. Front desk attendant was so rude and actually refused to look up out SPG number . Kookie was yelling at me in front of other guests made me to stand there with a 7 month infant on my hip for 45 minutes while she refused to look up our number and print a correct invoice.... More 

Helpful?
1 Thank Donna R
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for bringing the issues to my attention so we can correct them ASAP. I do remember you talking with my clerk about wanting to use an SPG number that belonged to someone else that was not registered to the room.. Unfortunately we are not allowed to do that per our franchise agreement. I appreciate your feedback so we... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 16, 2016

There were a number of things about this hotel that disappointed and most certainly will cause me to avoid not only this property specifically but also this brand: 1. When I made my reservation I asked for guaranteed late arrival, which was accommodated, although a one-hour window for arrival was requested. On the day of arrival I became aware I... More 

Helpful?
1 Thank Lbdruyrfc
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Please accept our sincere apologies for the inconvenience you experienced during your stay. I wish i had known during your stay so we could try and resolve the issues. We appreciate you bringing this to our attention so we can get this fixed as soon as possible. Sincerely, Management & Staff More 

North Wales, Pennsylvania
Level Contributor
105 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 15, 2016

Stayed here 5 nights for business and this place exceeded expectations for sure! The staff is extremely friendly and accommodating. They always greet you with a smile when coming and going. Rooms were very spacious and clean and did not have any issues while there. Beds were comfy. Located about 10 minutes outside of uptown (main area) of Charlotte so... More 

Helpful?
Thank Matt K
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are very happy you enjoyed your stay. We look forward to your next visit. Sincerely, Management & Staff More 

Level Contributor
107 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 3, 2016 via mobile

Our flight for American airline which was a complete disaster gave us this hotel for free and we got a shuttle to and from and the drivers were great. They accommodated us with toothbrushes and the gentleman at the desk was the man! Great fun guy! Rooms were great nothing to complain about

Helpful?
Thank Daniel D
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for choosing us as your destination. Sorry about the Charlotte Airport but glad you enjoyed your stay. We look forward to your next visit. Sincerely, Management & Staff More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near uptown Charlotte, Bank of America Stadium, and Lowe's Motor Speedway. Onsite we provide you with a gym, free wifi, and a business center, and comfortable rooms. ... more   less 

Additional Information about Four Points by Sheraton Charlotte

Address: 315 E Woodlawn Rd, Charlotte, NC 28217-2348
Location: United States > North Carolina > Charlotte
Price Range: $89 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Four Points By Sheraton Charlotte Hotel Charlotte
4 Points By Sheraton Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Four Points
Charlotte Sheraton
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