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Four Points by Sheraton Charlotte

3.0 of 5
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315 E Woodlawn Road, Charlotte, NC 28217
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Four Points by Sheraton Charlotte
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238 Reviews from our TripAdvisor Community

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Barcelona, Spain
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Front desk staff was friendly and helpful. Room was nice, roomy and clean. The location was great for what we needed since we wanted to be close to the tram to get downtown for the game. We would definitely stay here again.

Helpful?
Thank Matthew H
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Matthew H, We're thrilled to hear you enjoyed your stay with us and liked our convenient location to getting to the game. Thank you for sharing your review with us, and we look forward to seeing you again soon. All the best More 

Chicago, Illinois
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 4, 2016 via mobile

If you only need a room for one night, this might work. The shuttle service for our experience was disappointing. The driver was not allowed to leave the airport and told to wait for a some crew form AA that was delayed. Some other guests called the hotel and the manager was rude to them and told them to catch... More 

Helpful?
1 Thank Jamv708
Liverpool, New York
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 2, 2016

Room was excellent, spacious, comfortable . We needed to rest overnight before continuing our trip to mom's house. Nice exercise room. We couldn't use the pool since it was outdoors, but the hospitality we received from the staff more than made up for that. My family & I felt like we were in a quality restaurant - the service we... More 

Helpful?
1 Thank Denise h
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 13, 2015

Room 516, a king-sized room. A tiny room, so mall we could barely fit in the luggage cart. A tiny bathroom, with a toilet so low it felt like my knees were around my ears. My fiance had to try multiple times to stand from toilet. He's 6', 45 yrs old and healthy weight, with left-sided weakness from a stroke.... More 

Helpful?
1 Thank fightingautism
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear fightingautism, Thank you for your review. We regret to hear you were disappointed with our accommodations and did not enjoy your stay. It’s always our goal to deliver the very best stay to our guests, and so we have addressed and properly handled your comments with our team to improve guest experience. We appreciate you taking the time to... More 

Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 6, 2015

We had a great experience during our stay, especially considering that they were fully booked for the ACC Championship game the same day. Every staff member that we talked with was very friendly and helpful, the room was spacious and clean, and the check-in and check-out were both hassle free.

Helpful?
1 Thank Anna T
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Anna T, We’re thrilled to hear that you had a great experience with us and encountered outstanding service during your recent stay. Thank you for your review, and we hope to host you again in the future. All the best More 

Level Contributor
4 reviews
2 of 5 stars Reviewed November 14, 2015

Good location, some staff very good. Nice soap/shampoo dispenser in the shower - shame it was empty ... Checked in Thursday night, room on sixth floor. Good internet wifi until late Friday night - then it died. Front desk said that they routinely received complaints about wifi from 6th floor, and there was nothing he could do. Clean room and... More 

Helpful?
Thank Henry N
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Henry N, While we are pleased to hear you enjoyed our location, friendly team, and comfortable beds, we apologize for the complications you encountered during your stay. Rest assured, your comments have been addressed and properly handled with our team to improve guest experience. Thank you for your review, and we hope you will stay with us again so... More 

Johnsburg, Illinois
1 review
3 of 5 stars Reviewed October 19, 2015

Our flight went out at 515 am and was told we would have to take a taxi to airport the shuttle was not available to take us. It cost us 21.00 dollars for 2 people to airport. We were upset that free shuttle is advertised and yet we had to pay for taxi to airport.

Helpful?
Thank DORIS K
Oak Lawn, Illinois
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 15, 2015

We arrived to the hotel mid morning and checked in and checked our bags as the rooms were not ready yet. We Went onto our days activities and returned about 11:00 pm only to find that our rooms had been cancelled and re-sold by this hotel because Travelocity's credit card was denied. (I had paid for these rooms with Travelocity... More 

Helpful?
1 Thank Russell G
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Russell G, We genuinely apologize for the inconveniences you experienced with our hotel. It is certainly never our intention to have overflow, but unfortunately complications arise on occasion that caused us to move your reservation. I assure you, providing excellent service to our guests is a top priority to our team, and we are sincerely sorry you were not... More 

Dallas
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 14, 2015

Power went out and there weren't any rooms anywhere. Called in and received a room and a decent rate for a last minute stay. Hotel lobby was decorated nicely and the gentleman working the desk was very courteous and kind. The rooms were just average nothing special. They were dated. The bedding was nice and the bed comfortable but nothing... More 

Helpful?
Thank Gotowork04
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 12, 2015 via mobile

Linens are wonderful and fluffy and room was very clean. They don't have traditionally toiletries - they have a dispenser that hangs in the shower. The shampoo and body wash seem like they are the exact same thing and it all smells like axe body spray which I personally hate. They staff was friendly but also a little off-putting.theyhave

Helpful?
Thank Lindsey H
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