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Courtyard Charlotte Airport/Billy Graham Parkway

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#20 of 180 Hotels in Charlotte
Certificate of Excellence
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Courtyard Charlotte Airport\/Billy Graham Parkway
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306 Reviews from our TripAdvisor Community

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Showing 304: English reviews
West Amwell, New Jersey
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 weeks ago

A good Courtyard but nothing outstanding. Updated lobby and bistro. Rooms have been refreshed as well but could still use some work. Several surfaces in my room had cup rings and other stains. Bed was comfortable and rest of the room was clean. And with a lovely view of the train tracks that were just on the other side of... More 

Helpful?
Thank mastiffdad
Management response:

Dear Mastiffdad, Thank you for staying with us during your visit to Charlotte. We appreciate and value your feedback to allow us to improve the service we provide our guests! We hope you will allow us another opportunity to better serve you in the future. Thank you again for staying with us! Julie Andrews More 

2 reviews
Reviewed 3 weeks ago via mobile

Stayed at Courtyard Charlotte Airport. Great location & very convenient to the airport. Room was clean and very comfortable. Arrived late and left early, so can't speak to the food, but everything else was fantastic. Hotel is aging, but no remodel needed just yet. Would definitely stay at again.

Helpful?
Thank Charles C
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Charles, Thank you for staying with us while traveling to Charlotte! We are pleased that you had a positive experience and appreciate your feedback! We look forward to another opportunity to serve you again! Stop by the Bistro next time and be delighted with our tasty appetizers with a beer from our local area brewery! Have a great week Julie... More 

Vancouver, Washington
Level Contributor
405 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed October 26, 2016

Just stayed one night before catching an early morning flight out of the nearby airport. Efficient airport shuttle (you must call first) & very good front desk staff which had us checked-in and into our room quickly. Rooms are nice and the outdoor patio is spacious and inviting with its fireplace. Overall we were pleased with our short stay.

Helpful?
Thank oldranger81
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear oldranger81, Thank you for staying with us during your travels through Charlotte. We are so pleased that although a short time with us you had a great time! We truly enjoy and appreciate hearing for you and the positive experience you had. Have a wonderful weekend and hope we may see you again soon! Thank you Julie Andrews More 

New Orleans, Louisiana
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2016 via mobile

We were very pleasantly surprised by the incredible staff! Friendly, helpful, not unhappy to be there. Room was great, everything was clean. Comfy beds. Awesome fireplace outside. Great breakfast available in the cafe. I didn't know it was right by some train tracks, but it didn't bother us at all.

Helpful?
Thank Dnpball
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Dnpball, We are so glad that you had a great visit with us at the Courtyard Billy Graham. The out door fireplace is really a relaxing area especially in the evenings and happy you were able to experience that! I want to thank you for taking the time to share your positive guest experience with us and look forward... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2016 via mobile

I recently had the pleasure of staying here for a church event for a few days. I just wanted it recorded that my stay was AWESOME. The room was nice and big, staff very friendly, and just all around great stay. (I MEAN WHAT ELSE WOULD YOU EXPECT THOUGH FROM A COURTYARD/MARRIOTT) I'd give it 6 stars ☆☆☆☆☆☆

Helpful?
Thank Leon J
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Leon, Thank you for your Awesome response regarding your stay here at the Courtyard Billy Graham! We are so glad that you enjoyed your stay and look forward to serving you again in the future! Have a great weekend! Julie Andrews More 

Charleston, West Virginia
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 16, 2016 via mobile

Stayed here for one night before flying out early the next morning. It's a great deal. Leave your car at hotel and get dropped off right at door for your airline. When we got back to town we called hotel and they picked us up in ten minutes then dropped us right at our car. This was typical Marriott as... More 

Helpful?
Thank cherylvacation
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Cheryl Thank you for staying with us here at the Courtyard Billy Graham during your stay in Charlotte! We are so glad that everything went comfortably for you with airport transportation and our staff services. We appreciate and value your feedback and business! We look forward to another opportunity in the future to better serve you! Thank you Julie... More 

Michigan
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 15, 2016 via mobile

I was there for 5 nights , the staff could not be nicer. They are the reason I returned again. My room was 420 suite , it is tired and dated, the carpet needs a good cleaning or replacement plus corner and floor board are unkept. The room lay out is good but the room is ugly, dark and dated.... More 

Helpful?
Thank KjTP8
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Thank you for always choosing to stay at the Courtyard Billy Graham during your visits to Charlotte! We value and appreciate your feedback and are currently addressing the comments regarding hallway and elevators. We continue to share feedback from our guests allowing us to better serve you in the future! Have a great week! Thank you again! Julie Andrews More 

St. Maarten-St. Martin
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 11, 2016

Overnighted here and spent half of the next day. The staff was very friendly. The bartender, Iyanie, was very attentive. As a restauranteur she fit every criteria of a bartender. Knew when to ask for another drink, very knowledgeable, and friendly with everyone. I would definitely stay here again.

Helpful?
Thank Nikhil K
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Nikhil, Thank you for sharing your great experience with the amazing service Iyanie provided as your bar tender in our Bistro. We are so pleased that you enjoyed to your time with us and look forward to serving you again in the future! Have a great week Julie Andrews More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 3, 2016 via mobile

I have described Courtyard stays as predictable, consistent too cookie-cutter for me. This time the attitude of Colt at the front desk and very one else we encountered made it a very positive experience. As an elite Rewards member, and low occupancy, we were upgraded to a suite. Colt provided enthusiastic local dining recommendations. Later in the evening, when I... More 

Helpful?
Thank Larry S
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Larry, Thank you for staying at the Courtyard Billy Graham during your visit to Charlotte! We truly appreciate and value your feedback and loyalty as an Elite Rewards Member. Colt is an outstanding Front Office Manager and genuinely looks forward to opportunities to better serve our guests! I look forward to sharing your experience with our team here at... More 

1 review
Reviewed September 28, 2016 via mobile

Hotel was clean. Staff was friendly. When I booked it said that there will be a sofa bed available, this was not the case. They didn't have any rollaway beds available either. I booked through a 3rd party website.

Helpful?
Thank Chantel R
Julie A, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Chantel, Thank you for choosing the Courtyard Billy Graham for your special "Girls Weekend" We hope you all had a wonderful time! We appreciate your concern with the room type that was booked under your reservation. You are correct in that we do offer guest rooms with sofa pullout beds. However as the reservation was booked via a 3rd... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard by Marriott Charlotte Billy Graham Parkway is Charlotte's newest Marriott Courtyard Brand Hotel. We are centrally located near the Charlotte Douglas International Airport and just 4 miles from Uptown Charlotte and our central business district. A quick ride on the Lynx Light Rail into Uptown and you can experience many cultural events, Panthers, Hornets and Charlotte Knights sporting events. Stay productive and enjoy your experience with our complimentary fast high speed internet with our upgraded 100 MB circuit. We are video streaming friendly. We are within a 5-10 minute ride of the new Charlotte Premium Outlets as well as Southpark Mall. Many great corporate offices located near our hotel include Bank of America, Duke Energy, Wells Fargo, Toshiba, Microsoft, Compass Group, Belk, IBM, Sealed Air & Starshield Solutions. Please come experience why Courtyard Charlotte Billy Graham was chosen as Select Service Hotel of the Year by Visit Charlotte for 2014. We offer a complimentary airport shuttle, complimentary hi speed wireless internet, onsite Bistro, Business Center, and Outdoor Pool. Make room for a little fun. ... more   less 

Additional Information about Courtyard Charlotte Airport/Billy Graham Parkway

Address: 321 W Woodlawn Rd, Charlotte, NC 28217-2057 (Formerly Courtyard Charlotte Billy Graham Parkway)
Location: United States > North Carolina > Charlotte
Price Range: $113 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte Airport/Billy Graham Parkway 3*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Marriott, Hotels.com, HotelTravel.com, Odigeo, Travelocity and Priceline so you can book your Courtyard Charlotte Airport/Billy Graham Parkway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#10 Business Hotel in Charlotte
#21 Family Hotel in Charlotte
#32 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard Charlotte Airport/Billy Graham Parkway staff and other travelers.
4 questions
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Questions? Get answers from Courtyard Charlotte Airport/Billy Graham Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Anywhere on the opposite side from the train tracks”
 of 5 bubbles mastiffdad, 2 weeks ago | Read review
“room on the pool side”
 of 5 bubbles A11SNkimm, Sep 18, 2016 | Read review
“Our room was excellent but can't comment on others.”
 of 5 bubbles 6MichaelG, Sep 14, 2016 | Read review
“Top Floors are Great”
 of 5 bubbles donnapC9944RP, Mar 29, 2016 | Read review
“Ask for room above the first floor.”
 of 5 bubbles 287alexaa, Mar 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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