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Courtyard Charlotte Airport/ Billy Graham Parkway

#23 of 173 Hotels in Charlotte
Certificate of Excellence
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321 West Woodlawn Road, Charlotte, NC 28217
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1 room 1 adult
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Courtyard Charlotte Airport\/ Billy Graham Parkway
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225 Reviews from our TripAdvisor Community

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Hilton Head, South Carolina
2 reviews
5 of 5 stars Reviewed yesterday NEW

The staff at this hotel were very helpful. We especially enjoyed the help and service from Gaby and Que in the restaurant this morning. Very convenient location and easy to get on and off the interstate.

Helpful?
Thank R S
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My niece was having here first baby and we made last minute reservations trying to use points. Things were not working out well until Cody at the front desk stepped in and fixed everything for us! What a relief to find there is still customer service out there. We thank you Cody for your exceptional service!

Helpful?
1 Thank Kevin B
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I want to complement the people at the Courtyard Charlotte Billy Graham Parkway for their dedication, excellent service, and friendly/positive/service-with-a-smile attitudes demonstrated during the winter storm that hit Charlotte during the past few days. Thanks especially to Alisha, Lesa and Kamisha for taking care of everyone Friday night at the Bistro! Great job by all!!!!!!!!

Helpful?
Thank AZHabfan
Randy R, General Manager at Courtyard Charlotte Airport/ Billy Graham Parkway, responded to this review

Thank you for the 5 star review and for sharing feedback. I couldn't be more proud of the teamwork exhibited during our Winter Storm. Alisha, Lesa, and Kamisha all stayed the night to ensure our guests and coworkers were well fed and taken care of. Thank you for calling them out by name. I will be certain to commend them... More 

Shalimar, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

We hold training in Charlotte once a month and have had the best experience with The Courtyard Billy Graham. Excellent staff who are friendly and very accommodating to our wide range of personalities that fly in every month. Highly recommended.

Review collected in partnership with this hotel

Helpful?
Thank DRAY8110
Randy R, General Manager at Courtyard Charlotte Airport/ Billy Graham Parkway, responded to this review

Thank you for the 5 star review and your business. We are thankful to be your hotel of choice in Charlotte. Sincerely, Randy Rushakoff General Manager More 

Advance, North Carolina
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed here on several occasions over the years. Room is clean, nice and spacious. It has walk in shower which is a plus. Check in is a breeze and staff is courteous. This is my usual place of choice in the Charlotte area as its close to I77 and I85.

Helpful?
Thank Luvtotravel2016
Randy R, General Manager at Courtyard Charlotte Airport/ Billy Graham Parkway, responded to this review

Thank you for providing feedback from your recent visit. We appreciate the opportunity to be your go to place in Charlotte. Sincerely, Randy Rushakoff General Manager More 

Saint Augustine, Florida
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I found this hotel to be completely average. The rooms were clean and the service was decent. The location isn't fantastic and we had a difficult time finding a nice restaurant nearby, but I would stay here again for the night if necessary.

Helpful?
1 Thank Theresa B
Randy R, General Manager at Courtyard Charlotte Airport/ Billy Graham Parkway, responded to this review

Thank you for sharing feedback of your experience. I am disappointed that we didn't exceed your expectations but will use the feedback to improve our product and service. We do have a fast casual restaurant & bar concept on property called the Bistro. When I travel I always try to go local. We do have some great local restaurants nearby.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This is a modern and trendy hotel; and is easy on the budget. Once we arrived, I was actually surprised at how nice the hotel was, for the rate we paid. The website pictures DO accurately reflect the property. This isn't always the case (I have a horror story for a hotel in Orlando, but I rated it on TripAdvisor... More 

Helpful?
Thank Maria H
Randy R, General Manager at Courtyard Charlotte Airport/ Billy Graham Parkway, responded to this review

Thank you for the 5 stra review. I'm so proud of Allie & Colt and their accompishments and aprrecaite you calling them out by name. I will be certain to praise them at our next all team meeting. We appreciate the opportunity to earn your Charlotte business. Sincerely, Randy Rushakoff General Manager More 

Wilmington, North Carolina
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My wife and I stayed here a couple nights ago with a great rate of $59 from Hotel Tonight. Upon arrival we were greeted quickly. The check in process took all of 30 seconds. We got to our room on the fourth floor to find we were given a room with two double beds. I called the front desk asking... More 

Helpful?
Thank ferdusing
Randy R, General Manager at Courtyard Charlotte Airport/ Billy Graham Parkway, responded to this review

Thank you for providing feedback from your recent visit. I am sorry to hear that you werent satisfied with the mattress. We did replace all mattresses in 2012 when we reopened the hotel as a Marriott Courtyard. I will certainly investigate to see if the mattress and / or box spring needs to be replaced and will address the shower... More 

Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 25, 2015 via mobile

Friendly staff that was willing to accommodate small requests. Very nice outdoor patio with fire place. Fitness room is good/average. Wish it was a dedicated room and not a converted regular room. Bit cramped and could use gym flooring instead of carpet.

Helpful?
Thank Dan S
Randy R, General Manager at Courtyard Charlotte Airport/ Billy Graham Parkway, responded to this review

Thank you for your business and recent visit. Happy Holiday's. Sincerely, Randy Rushakoff General Manager More 

United States
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 24, 2015

I used Hotel Tonight to get a great deal on this room. It was a little further away fromSouth Park than other hotels I have stayed at when visiting but I could. It pass up the bargain. For only and extra 5-10 minutes of driving I saved almost $100 as opposed to the other hotels adjacent to South Park including... More 

Helpful?
Thank Mister_Concierge
Randy R, General Manager at Courtyard Charlotte Airport/ Billy Graham Parkway, responded to this review

Thank you for your feedback. We appreciate your business and hope you had a Happy Holiday Season. Sincerely, Randy Rushakoff General Manager More 

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