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Westin Charlotte

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#35 of 176 Hotels in Charlotte
Certificate of Excellence
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1,380 Reviews from our TripAdvisor Community

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Showing 1,361: English reviews
Everett, Washington
2 reviews
4 of 5 stars Reviewed June 30, 2015

The rooms were very clean, the restaurant had good food and friendly waiters and the hotel was in a good location for the convention I attended. But it was the front desk and the security staff that were the standout feature for me. I left a new shirt hanging in the closet of my room when i checked out. Once... More 

Helpful?
Thank traveldenise63
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Covington, Virginia
1 review
5 of 5 stars Reviewed June 29, 2015

The service at the Westin was outstanding in every way. From the front desk to house-keeping. The front desk personnel was extremely helpful. Kudos to Ray, Adrienne, Ashley and Jaspar. Concierge was on the money Katie was great. Housekeeping was awesome, thanks to Angel. Valet and bell services were always ready to assist - Ewan, Kirabel. Thanks to Mike in... More 

Helpful?
Thank annie d
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Rosemont, Illinois
1 review
5 of 5 stars Reviewed June 29, 2015

I stayed one night and welcomed from the moment before I opened my cab door. Everyone is so friendly and courteous. Nancy at the front office even remembered my name the next day; at which I was very impressed as this was the main hotel for the convention that I was attending. Wish I would have gotten the gentleman's (bellman?)... More 

Helpful?
Thank CAClemente
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Chesterfield, Virginia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 28, 2015

stayed here for a convention as a disabled guest ... there were no accommodations, only meals available were in excess of $30 for burger/ice tea ... the room was no better than a Comfort Inn but the prices are far more expensive ... my handicap room had a table in the bathroom making entering impossible in a wheelchair ... there... More 

Helpful?
2 Thank TJ_Loving
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. As we strive for the highest levels of customer service, I apologize that we fell short during your stay. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin Charlotte experience. Be well, Guntram Merl Hotel Manager More 

Mankato, Minnesota
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 27, 2015 via mobile

I was pleased with my stay at this hotel. I am a Starwood Preferred Guest and the hotel was up to the chain's standards. The room was clean. I was on the 25th floor and had a great view of the city. The towels were not as plush as I expected. I could hear hallway noise from my bed which... More 

Helpful?
Thank pjsharad
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Plantation, Florida
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 27, 2015

I stayed at this Westin for 1 night. I had spent 5 nights in the mountains in Boone and decided to spend a day in Charlotte on my way back flying to Fort Lauderdale. I wanted to briefly check out Charlotte. It turns out that Charlotte is a very nice city. The downtown area has interesting history, good food and... More 

Helpful?
Thank PositiveNancESQ
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Londonderry, New Hampshire
Level Contributor
128 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed June 26, 2015 via mobile

I cannot imagine anyone giving this place a bad review. My room is spotless and everyone I've dealt with that works here has been great. Mathew in Valet is wonderful and always has a smile. Jasper made checking in a breeze and explained things perfectly. The only thing I didn't like was that the toilet wasn't in its own closet.... More 

Helpful?
Thank Gets_around_1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Baltimore
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 25, 2015

This was my first year attending HeroesCon and I wanted to be close to the action! This hotel was the center of it all. I could easily walk across the street to the convention center and a few con related events were held at the hotel as well. The room was a bit small but still nice. Everything was clean... More 

Helpful?
Thank Deargoodbye
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. I hope your first taste of Heroes Convention keeps you coming back for more! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 24, 2015 via mobile

I want to commend the Room service team for taking such good care of me. I checked in after midnight after a very long travel day and having had nothing to eat for hours . I called room service, who brought me a delicious tomato bisque and a salad with chicken in less than 30 mins! In fact it was... More 

Helpful?
Thank Sweetamd
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that our Room Service team made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

North Georgia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 23, 2015

My first time staying at a Westin with the "Pet Friendly" policy. It was a disaster. I was awoken on two separate nights by dogs barking while walking down the hallway. Everytime a dog walked by the room you could hear the rattle of its ID tags. It sounded like one of the ghost from A Christmas Carol. I went... More 

Helpful?
2 Thank grimston1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. Please contact me directly concerning your issue at guntram.merl@westin.com. We hope to welcome you back so that we may provide you with a true Westin Charlotte experience. Be well, Guntram Merl Hotel Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Location: United States > North Carolina > Charlotte > Second Ward
Price Range: $151 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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