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Westin Charlotte

#39 of 176 Hotels in Charlotte
Certificate of Excellence
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Westin Charlotte
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1,347 Reviews from our TripAdvisor Community

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Showing 1,330: English reviews
Greensburg, Pennsylvania
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our sheets have not been changed in 4 days even though we have left notes to change them. Toiletries not replaced i.e. shampoo conditioner soap ... short on towels left also. Was in room one day she came in, and one in hall asked about money in room one in room said "no money" ... we tip on check out,... More 

Helpful?
Thank Stephanie C
matthews,nc
Level Contributor
179 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Live outside of Charlotte but went here for our V F W NATIONAL CONVENTION and had a very good experience. Check in was fast and easy. Desk clerks were very friendly and helpful. Six elevators and never had to wait for one. That's a plus! Rooms very clean, and comfortable,wow pillows. Housekeeping was wonderful, I'm just sorry I didn't get... More 

Helpful?
Thank deeMatthews_nc
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review the Westin Charlotte. I am delighted we had the opportunity to provide you such an enjoyable experience during the VFW convention. Our staff will be proud to know they made such an incredible impression on you and that you rated them impeccable. We look forward to welcoming you back to our vibrant... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Perfect location for Bank of America stadium! This hotel was clean and quiet. Comfortable beds and nice bathroom. Starbucks and restaurant in the lobby. Very spacious lobby bar. Perfect location for just about any event. The staff was friendly and helpful. My only complaint would be that the Starbucks closes early so you won't be getting that afternoon shot of... More 

Helpful?
Thank Heather Z
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Heather for taking the time to review and acknowledge our vibrant hotel. Our hotel is located in the heart of the city and our hotel offers many great amenities to help our guests feel renewed and refreshed during their stay. I am thrilled we had the opportunity to provide you with such an enjoyable stay. We look forward... More 

Ocala, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hard to name everyone individually, every staff member has been considerate and helpful. From bellmen to concierge, wait staff to plumber, every one of them has been wonderful. Parking is a bit of an issue due to construction but valet is really good.

Helpful?
Thank blonde2redhead
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you very much for reviewing the Westin Charlotte. Our staff will be proud to know they made such an incredible impression on you as they strive to satisfy each and every guest that stays with us. I am delighted you had such an enjoyable experience and we will look forward to welcoming you back on your next visit to... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

So I was relaxing in my room when I get a knock on my door around 3 o'clock. I answer the door... "Did you call down about a dripping?" "No? But now that you mention it the tub has been dripping a bit." "Would you mind if I fix it?" "Not at all. It your guys' hotel" Within 5 minutes,... More 

Helpful?
Thank Andrew D
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Andrew for taking the time to submit your review of the Westin Charlotte. I am delighted to hear about your experience during your most recent stay and your encounter with Darryl. He is a wonderful asset to our team and we are very lucky to have him as part of our Westin family. We look forward to welcoming... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

I visited the Westin with my two daughters during the Hoshicon event. The room we stayed in was clean and the area/location couldn't have been better. While my daughters were at the event, I sat around the bar in the lobby most of the time and truly enjoyed talking to all the bartenders and staff. Best part, a young lady,... More 

Helpful?
Thank Jessica T
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Jessica for taking the time to review our vibrant hotel. Kelly is an great asset to our team and she will be proud to know that she made such an incredible impression on you. I am delighted we were able to provide you and your two daughters with such an enjoyable stay during Hoshicon. We look forward to... More 

Champaign
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

My colleague and I arrived on a Wednesday around 4pm and we had booked two rooms together and they still were not clean so we opted to take another room. When we got to the room, it just felt not as clean as we thought it should be. The brochures for info about the hotel had grease stains and food... More 

Helpful?
Thank Ashley P
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Ashley for taking the time to review the Westin Charlotte. I offer my sincerest apologies that certain aspects of your most recent stay with us was disappointing. We strive to satisfy each and every guest within our hotel and your past experience is not the experience we strive to give our guests. Please contact the hotel and ask... More 

Tampa, Florida
Level Contributor
133 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent the day at the Westin in Charlotte and had an excellent experience. Layout of hotel is conducive to large groups. Food was good. Service was good. Was it extraordinary, not really. But if you are there, you are likely on business and it just needs to be good enough. I would definitely return.

Helpful?
Thank AsianFoodies
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to submit your review of our vibrant hotel. I am thrilled we had the opportunity to provide you with such an enjoyable experience. Our hotel strives to satisfy each and every guest and our food choice really focus on using superfoods to have our guests feel their best. We look forward to welcoming you... More 

Mooresville
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I took my daughter to the Anime Convention here and we had a good time. It was noisy at night but it was not coming from the anime people, it was a group of ladies that did not think laughing at the top of their lungs at 1 a.m. would bother anyone? I mean these were middle aged ladies that... More 

Helpful?
Thank pammy7
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our vibrant property. I am delighted we were able to provide you such an enjoyable stay for the recent Hoshicon convention. We strive to satisfy each and every guest, and our hotel offers many great amenities to help our guest feels refreshed and renewed during their stay. We look forward to welcoming... More 

North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Westin is always a wonderful break even if it is only for a night! No surprises, just relaxing in the best beds ever! Very calming hotel that always smells fresh as soon as you hit the door! Very friendly staff and check-in is a breeze.

Helpful?
Thank Juba1
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you very much for taking the time to submit your review to TripAdvisor. Our heavenly beds truly leave you waking up feeling renewed and refreshed. I am delighted we had the opportunity to provide you with such an enjoyable one night stay. We look forward to welcoming you back on your next visit to our beautiful city. Be well,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202
Location: United States > North Carolina > Charlotte > Second Ward
Price Range: $164 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo, Travelocity, Expedia, Priceline, Hotwire and Jetsetter so you can book your Westin Charlotte reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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