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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 08/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Charlotte
Updated 08/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#60 of 214 hotels in Charlotte
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment in Charlotte. Our stylish Charlotte hotel is the perfect setting near downtown's top destinations and close to popular attractions like Bank of America Stadium, the Spectrum Center and the Charlotte Convention Center.
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Location
Full view
96Great for walkers
Grade: 96 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
601 S College St, Charlotte, NC 28202-1829
Getting there
Rental CarsSee rental cars from $26/day
1828Reviews22Q+A100Room tips
Reviews
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Popular mentions
This hotel is great. Friendly front desk, nice restaurant, and nice rooms. Everyone working was pleasant and helpful. We will definitely stay at this location again. Only improvement could be sweeping the outdoors around the entrances.
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Date of stay: August 2021Trip type: Traveled with friends
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded 2 weeks ago
Dear YorktownBob, Thank you for being our guest at The Westin Charlotte. It is lovely to know you had an enriching stay and that our dedicated associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. That is also why we appreciate your candid remarks about the entryways; this advice will be shared with the appropriate parties. Thank you once more. We look forward to having you as our guest again. Be Well, Sean Johnson Director of Rooms
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Hotel's Favorite
While at this hotel recently , severe muscle spasm came on me. (I have had them before). Thanks to the young lady at the front desk, and even security, who made sure I had a pleasant stay. When you travel as I and my wife do it is easy to feel like you are just a number. Not at all here at the Westin. My wife attended her conference knowing I was safe and secure. Excellent!!!
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Date of stay: March 2021Trip type: Traveled on business
Value
Cleanliness
Service
Helpful
I loved the view from my room. The room was very clean. The lobby looked very nice and the staff was friendly. I liked having a room on a high floor because the view at night was beautiful. Easy access from off the interstate.
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Date of stay: September 2020
Value
Service
Sleep Quality
Helpful
We stayed at this hotel for 6 days during the first week of August with an annual get together and very disappointed by their lack of service. First the restaurant was not opened for 3 days. We were a group of elderly people some in wheelchairs and walkers that made it difficult for them by having to find a restaurant outside the hotel and get there. The was no material in the room about local restaurants. The second issue there was no room service for the entire week. We had to go downstairs to soap, towels, coffee, etc. There was no phone calls or any contact to ask if we needed anything.
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: Our room was good but typically plain modern.
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Aug 13, 2021
Dear NewMexicoDan, Thank you for your recent review regarding your stay with us. Please accept our apologies for any service issues during your stay. We have shared your observations and taken appropriate action. We hope you will reconsider and stay with us again as we would like you to experience the revitalizing and intuitive hospitality for which we are known. Be Well, Sean Johnson Director of Rooms
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The hotel is quite nice, clean, and the staff friendly. The rooms are quiet, and beds are comfortable and several pillows provided. No room service/towel change is available without asking (fairly common with COVID). Westin is a higher grade hotel, I would expect an excellent facility and initially they held up to the reputation. PARKING CAUTION******** Bring anything of value INSIDE the hotel. There is NO video surveillance of the parking garage, and apparently the security for this area is weak as well. When preparing to depart a conference this month, I found my vehicle window smashed and some items stolen. The overall loss was small, but replacing the window was a pain prior to a 9 hour return drive in the rain. My concern however is that when The Westin manager was advised, there was very little consideration or concern (more than 6 vehicles were broken in to the same night). They immediately distanced themselves from any responsibility and directed me to the adjacent building, emphasizing “They are responsible for the parking garage”. Perhaps they are, but I would have at least expected something as simple as a “We’re sorry for the inconvenience” after spending 4 nights in their facility. So just use caution in the parking garage, because although it IS parking for the Westin, you will receive no support from the hotel should things not go well.…
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Date of stay: July 2021Trip type: Traveled on business
Room Tip: Rush hour traffic can get quite heavy in Charlotte. Read about parking. Apparently vehicle B&Es...
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1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Jul 6, 2021
Dear psutraveler08, Thank you for choosing to stay with us and for the review. We sincerely apologize for your experience with parking and that it impacted your otherwise positive stay. We regret that you experienced vandalism to your property and what transpired. We are grateful for your thoughts on this matter and also for your patience. We will share your message appropriately with the 3rd party vendor that runs the garage, as we are committed to enhancing our services and guest experience on all levels. Thank you for being our guest; we wish you safe travels. Be Well, Sean Johnson Director of Rooms
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LOCATION
United StatesNorth CarolinaCharlotteSecond Ward
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Claim Your Listing Frequently Asked Questions about The Westin Charlotte
Which popular attractions are close to The Westin Charlotte?
Nearby attractions include NASCAR Hall of Fame (0.2 miles), Mint Museum Uptown (0.2 miles), and Wells Fargo Museum (0.2 miles).
What are some of the property amenities at The Westin Charlotte?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Charlotte?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Westin Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Charlotte?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Charlotte?
Conveniently located restaurants include Amelie's, Mimosa Grill, and Bernardin's.
Are there opportunities to exercise at The Westin Charlotte?
Yes, guests have access to a fitness center during their stay.
Is The Westin Charlotte located near the city center?
Yes, it is 0.5 miles away from the center of Charlotte.
Are pets allowed at The Westin Charlotte?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Charlotte?
Many travelers enjoy visiting Historic Rosedale (3.3 miles), St Peter's Episcopal Church (0.7 miles), and Mecklenburg County Vietnam Veterans Memorial (0.9 miles).