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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 04/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Charlotte
Updated 04/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#61 of 213 hotels in Charlotte
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment in Charlotte. Our stylish Charlotte hotel is the perfect setting near downtown's top destinations and close to popular attractions like Bank of America Stadium, the Spectrum Center and the Charlotte Convention Center.
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Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Car hire
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English
Location
Full view
98Great for walkers
Grade: 98 out of 100
82Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
Contact
601 S College St, Charlotte, NC 28202-1829
Getting there
Rental CarsSee rental cars from $28/day
1823Reviews21Q+A100Room tips
Reviews
Traveler rating
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- 105
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Popular mentions
Booked to stay 2 nights over a weekend to explore the city. One arrival the hotel lobby was full of school children, crowding the elevator lobby and ignoring the person capacity restrictions in place for covid. We were put in an accessible room on the 10th floor overlooking the main road. The room was presentable, nothing special and way below the standard I expected for $180 a night. The worst element of the room was the condition of the pillows on the bed. They had no volume, and when I looked closely they were covered in brown sweat stains and had obviously never been laundered. I requested replacements which never arrived. We were concerned by the number of unsupervised children at the hotel, running along corridors, not following covid rules and knocking on doors throughout the night. We had to call security to speak to them as they kept banging on our room door into the early hours of the morning. My final comment relates to the car park and lack of valet parking. I had an early flight and had to collect the car from the hotel car park at 5.30am. The car park was underground with poor lighting and no security. As a female traveller I felt very unsafe having to collect my car at such a quiet time of day. I won’t be back and would not recommend. …
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Date of stay: April 2021Trip type: Traveled as a couple
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded 4 weeks ago
Dear lou_6029, Thank you for choosing our hotel and for your comments. We sincerely apologize that you had difficulties during your stay. Everything we do is designed to provide a revitalizing experience; therefore, we regret not meeting these expectations. We have shared your comments with our associates, and we hope to have another occasion to exceed your expectations on your next visit to Charlotte. Be Well, Jennifer Mastroianni Director of Front Office
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Hotel's Favorite
While at this hotel recently , severe muscle spasm came on me. (I have had them before). Thanks to the young lady at the front desk, and even security, who made sure I had a pleasant stay. When you travel as I and my wife do it is easy to feel like you are just a number. Not at all here at the Westin. My wife attended her conference knowing I was safe and secure. Excellent!!!
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Date of stay: March 2021Trip type: Traveled on business
Value
Cleanliness
Service
Helpful
Westin? I thought I was staying at a Holiday Inn. I have to say that I’m extremely disappointed in the service of this location. Over decades of traveling all over the globe, I genuinely did not feel that the staff at this location represents the quality of the Westin brand or Marriott properties in general. It started with a check-in process. As a Gold Elite member I naturally proceeded to the Bonvoy elite check-in line. The 3 people working the front desk, refused to not only acknowledge me standing there but not even make eye contact. My wife decided to stand in the regular line and sure enough she was invited to the counter first. Upon looking up my reservation not once was I even recognized as a loyal elite member, no mention of welcome points, room upgrade, Internet, late checkout availability, restraint hours, nothing. The attitude was almost lien they were making me a favor for allowing me to stay there?! Really? It didn’t get much better after that, the seating area around the pool was poorly designed with not enough chairs / tables available for the guests. When looking for a place to get dinner, I called down to the front desk to ask about availability and to be transferred to JP Charlotte (restaurant at the hotel). I was told by the staff that the restaurant does not have a phone but that reservation isn’t needed for the guests and we should just proceed downstairs and we’ll get a table. To our surprise (or lack thereof) the restaurant wasn’t even open for dinner!! At night my entire family was awake from 1am to 3am as other guests on my floor though it was best time and place to socialize and argue in the hallways. I finally called the front desk out of frustration at 2:50am and only then did the noise finally subside. In the morning, we decided to get the breakfast before departing. We ended up standing confused by the host stand as no one was there to greet us nor was there a sign that guest can help themselves to a table. Nothing? We were finally waved in after about 10 minutes by one of two servers working in the restaurant. This was the only highlight of the stay as the server (Her name was Tan I believe) was one of the nicest people we’ve me and did an amazing job handling enormous amount of tables. Needless to say I did not received my account statement under the door in the morning (as expected in the property of this caliber). I’ve checked out in the app but again wasn’t able to access the charges on my folio. The app suggested to stop by the front desk to get a copy. Fruitlessly, I once again stood in the (now useless) Bonvoy elite line and being late for an appointment left after 15 minutes of frustration. Let hope my charges are correct.…
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Date of stay: May 2021Trip type: Traveled with family
Room Tip: I would avoid the hotel, plenty good choices in Uptown Charlotte
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Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded 4 weeks ago
Dear HKBuckeye, Thank you for being our guest and sharing your feedback. We sincerely appreciate your loyalty to our brand, and we want to apologize for not providing the optimal stay you and your family should always expect from us. We are genuinely sorry for the occurrence with our associates and the issues which impacted your visit. We strive to provide thoughtful and intuitive hospitality, and we are grateful for the feedback that helps us improve our guest experience. We have shared your concerns with the appropriate individuals to ensure this is not repeated. We regret the difficulties endured and are grateful for your patience in these matters. We will also address your comments regarding the invoice with the appropriate department to make sure this is taken care of. We are truly sorry your stay was not the enriching experience you deserve and hope to have another occasion to exceed your expectations on your next visit to Charlotte. Be Well, Jennifer Mastroianni Director of Front Office
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+1
When I first arrived I pulled into the parking garage and got a parking ticket. I arrived at 12pm and was worried because check-in was not until 3pm. The woman who assisted me was very kind and accommodating. She took the parking ticket and let me know that I could use my key to get in and out of the garage. She allowed me to check in early and that was a blessing. I walked into my room and was very pleased with how spacious it was. The glass standing shower was a plus. I loved the big windows to view the city and had an amazing morning view of the sun (check out the picture). The bed was very comfortable and the room was very clean. That says a lot about the owner and those that work there:) . Check out was fast and easy and it was at 12. Having check out at 12 instead of 10am or 11am gave me more time to enjoy the comforts of my room. I didn’t do room service but I called down to the front desk for more cream and I was pleased at how fast it came. Oh and the coffee in your room is Starbucks with real liquid creamer, not the powdered packets you typically find.…
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Date of stay: May 2021Trip type: Traveled solo
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded May 11, 2021
Dear Martina L, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed so much about your stay, including our spotless accommodations and the courteous service provided by our associates. We hope you will come back to see us soon. Be Well, Jennifer Mastroianni Director of Front Office
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We did breweries in south end and dinner in noda...hotel was very convenient to both. We found the hotel/room very upscale and clean. Reviews were not positive and we found this confusing...would return!
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Date of stay: May 2021Trip type: Traveled as a couple
Helpful
PRICE RANGE
$195 - $494 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin charlotte hotel charlotte, charlotte westin
LOCATION
United StatesNorth CarolinaCharlotteSecond Ward
NUMBER OF ROOMS
700
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Claim Your Listing Frequently Asked Questions about The Westin Charlotte
Which popular attractions are close to The Westin Charlotte?
Nearby attractions include NASCAR Hall of Fame (0.2 miles), Wells Fargo Museum (0.2 miles), and Mint Museum Uptown (0.2 miles).
What are some of the property amenities at The Westin Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Charlotte?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Westin Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Charlotte?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Charlotte?
Conveniently located restaurants include Amelie's, Mimosa Grill, and Bernardin's.
Are there opportunities to exercise at The Westin Charlotte?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is The Westin Charlotte located near the city center?
Yes, it is 0.5 miles away from the center of Charlotte.
Are pets allowed at The Westin Charlotte?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Charlotte?
Many travelers enjoy visiting Historic Rosedale (3.3 miles), St Peter's Episcopal Church (0.7 miles), and Mecklenburg County Vietnam Veterans Memorial (0.9 miles).