The Westin Charlotte
601 S College St, Charlotte, NC 28202
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#15 of 214 hotels in Charlotte
Location
4.5
Cleanliness
4.2
Service
4.0
Value
3.6
Travelers' Choice
GreenLeaders GreenPartner
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley ride away from popular dining and entertainment in Charlotte. Our stylish Charlotte hotel is the perfect setting near downtown's top destinations and close to popular attractions like Bank of America Stadium, the Spectrum Center, and the Charlotte Convention Center.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Valet parking
Paid private parking on-site
Paid wifi
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
90Good for walkers
Grade: 90 out of 100
74Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
601 S College St, Charlotte, NC 28202
Getting there
Rental CarsSee rental cars from $26/day
Nearby restaurants
Mimosa Grill
559 reviews5 minAmerican
Bernardin's
193 reviews4 minAmerican
Fin & Fino
78 reviews4 minAmerican
JP Charlotte
106 reviews1 minAmerican
See all nearby restaurantsNearby attractions
NASCAR Hall of Fame
2,477 reviews5 minSpeciality Museums
Levine Museum of the New South
569 reviews4 minSpeciality Museums
Mint Museum Uptown
494 reviews4 minSpeciality Museums
The Harvey B. Gantt Center for African-American Arts + Culture
114 reviews2 minArt Museums
See all nearby attractions2086Reviews26Q+A100Room tips
Reviews
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First time at this hotel and on the east coast last stop was charlotte so we picked this hotel mainly off of ratings we haven’t had the chance to explore much yet but our room is tidy and very cute. Also Ibraheem was super helpful and was very friendly and made me feel super welcomed on our arrival! So far we’re so excited to be here for a few days before we head back to AK 😊
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If you like paying for 2 queen beds - but getting 2 beds-each only 1 inch bigger than a full size bed. (I have read we don't complain. So, they continue to slide them into hotels and call them queens) You get a coffee maker and a frig. So, no warming up food. The rooms seemed to have good sound barriers. Other then the HUGE COMPLAINT about the beds! There is a restaurant and a bar/lounge in the hotel. The food was edible. Not a bad price for the food you got. The service could use some work. I had 3 servers help us throughout the meal. When it was time to pay, you had to pay your server. You could just get up and pay someone.(I tried this. It caused mass confusion) The bar prices seemed to be inline with all the events for the week. $26 for 2 mixed drinks. The bar service was slow compared to what I am used to. But, I haven't been to many hotel bars that have super speed service. A great bonus. There is a grocery store less then a block away. You can get hot or cold food and you can get beer and wine.…
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Date of stay: August 2023Trip type: Traveled on business
Room Tip: Right across the street from a convention center. Less than a block from a full size grocery store.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded 3 weeks ago
Hello 372tinaw, Thank you for being our guest and sharing your experience with us. We sincerely apologize for any inconvenience you faced regarding the bed size and service. Your feedback is important, and we'll work to address these issues for a better stay in the future. We're glad you found our location convenient and hope to welcome you back for an improved experience. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Westin Charlotte. Rodd in valet was soooo So friendly and fast! Asked us what time we needed our car and when we came down it was there waiting. So helpful! He went above and beyond for us. Thank you!
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Aug 18, 2023
Dear Y237KCkristins, Thank you for choosing The Westin Charlotte and for your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Rodd, and thank him personally for the work that he is doing daily. Thank you again, and we look forward to welcoming you back very soon. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service, clean room, easy to check in and out. Would definitely stay again next time I’m in the Charlotte area. Shout out to Rodd at valet for the great service and help during my stay. Thank you!
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Had the pleasure of staying at this Westin property during a quick business trip to Charlotte. From the moment I was checked in early by the wonderful Front Desk Representative with the cool glasses and great personality (I wish I had gotten her name!) to my last interaction with the lovely Roosevelt on the concierge team as he retrieved my bags, I can honestly say the hotel staff was one of the nicest I’ve ever experienced. They all seemed to be genuinely friendly and happy to assist their guests. I would definitely recommend this hotel! And just as an aside, the lobby smells great, too! 😊
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Jul 26, 2023
Dear kimberlypB8421US, Thank you for being our guest at The Westin Charlotte. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We will share your enlivening comments with them, especially Roosevelt, and appreciate your recognition of their service. Thank you again for your recommendations; we look forward to your next visit. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay was nice. The front desk and valet were very friendly...however....there were strands of hair in the shower as if it wasn't cleaned AND a couple of days after I checked out I received a charge for $154. $50 of it was valid from valet parking but the other $104 was not. When I called I was told it was “for an additional night but it was not supposed to be charged to my card because I paid in full on Expedia” I did not book on Expedia. I paid for my room in full and checked out right on time. She said this was a mistake and she would email the accounting team to issue a credit but it would take 7-10 days. I do not think I should have to be inconvenienced for 7-10 days for a mistake that is the hotel's fault. I read reviews after booking about things being stolen from rooms and additional charges showing up after check out and I thought I would be good. I was WRONG. If you chose to stay here, please lock up all your valuables and CHECK YOUR FOLIO AND ACCOUNTS!…
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Jul 25, 2023
Hello Hafeesah, Thank you for your review. We are glad to read that you had a nice stay, and we appreciate your compliments about our friendly front desk and valet staff. However, we are truly sorry for the inconvenience you experienced with the cleanliness of your shower and the billing issue. Rest assured, we take these matters seriously, and we are addressing them with our team to prevent similar incidents in the future. Regarding the incorrect charge, we apologize for any inconvenience caused. We understand your frustration and regret any inconvenience you may have experienced. Thank you for bringing these matters to our attention. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved stay in the future. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hospitality. All the staff was friendly. Love that it’s a pet friendly place to stay. Very busy hotel but lovely lobby area. Easy walk to and from concert with safe parking. Trey was helpful with moving my vehicle around so I could load up my pups easily.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Jul 16, 2023
Dear Departure04132824793, Thank you for being our guest at The Westin Charlotte. It is lovely to know you had an enriching time here and that our intuitive associates helped enhance your visit. We appreciate you mentioning to future guests we are a pet-friendly hotel. We are especially glad you loved our fabulous location. We look forward to having you as our guest again. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this hotel 6/26/23-6/29/23 while attending the Solution Tree PLC Conference for educators. On the afternoon prior to checkout, I had a $100 bill go missing from my room. It was laying on the counter with receipts from my trip that morning. Around 5:00, I noticed it was no longer there when we were preparing to leave for dinner. My colleague that I was traveling with had informed me our room had been serviced that afternoon (he had left the room a little before 3 and the beds were made/towels restocked at 5 when we both had returned to the room. My immediate thought was the housekeeper had mistaken it for a tip (as the receipts were still there). I reported to the manager at the front desk immediately so he could ask housekeeping. I truly was expecting an honest mistake had been made. The first red flag came the following morning when the manager notified me Housekeeping had indicated they had not serviced our room the previous day. I knew this to be a lie as my bed was made and towels were replenished when I returned at 5:00 the previous day. Manager informs me the next step is to turn it over to Security. This process made me late to my work conference. Dana, head of security, took over the “investigation.” She verified quickly that housekeeping had accessed my room that day. Housekeeper told her she did not service the room but only brought towels to the door and gave to a “gentleman” inside the room. The problem with story #2 is the “gentleman” I shared a room with was in a meeting with myself and 3 of our other colleagues in the hotel lobby at the time security verified housekeeping used their room key to access our room and hand a “gentleman” some towels. I asked them to check video. I was told they do not have video in the hallways. I asked them to check the lobby cameras and provided them with a picture of our work group who was meeting (which included my roommate). Dana was able to verify that ALL 5 of my colleagues were indeed meeting in the hotel lobby at the time the housekeeper used her card to enter my room. That’s the 2nd lie the housekeeper was caught in. Pretty clear what’s going on at this point, right? Nope. Not clear to Dana and her partner from HR in the investigation. Dana informed me that the housekeeper was still adamant she only opened the door and gave a “gentleman” some towels. I asked who could’ve been in the room if you’ve verified my entire traveling party was in the lobby. Dana responded: “Well, somebody else could have been in there.” To which I responded: “How and who?!” Still waiting on that answer…. For what it’s worth, I think Dana is being pressured by somebody above her to back the housekeeper at all costs…..just not sure why. I’m hopeful this will be resolved, but I am currently still out $100 and lots of time on the phone over this event that happened TWO weeks ago. It’s a matter of principle to me at this point….don’t want others to fall victim to this circumstance. To be clear, I don’t have proof the housekeeper physically took the money, but if innocent, why lie on 2 different occasions. This hotel is obviously unsafe and shows a total disregard for the safety of its guests and their belongings. The crazy part to me is the fact they are going to such lengths to cover up $100 going missing and continued lies by the housekeeper. I would strongly discourage anyone from staying here. Disappointing.…
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Jul 13, 2023
Hello BenP1237, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused and take allegations of missing belongings seriously. We assure you that guest safety and security are our top priorities. We appreciate your cooperation during the investigation and are actively reviewing the details provided. We apologize for any difficulties you experienced and are committed to resolving this matter. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you visit the Westin in Charlotte and are lucky enough to meet Roosevelt, your stay will be even better! Everyone at the Westin was friendly, helpful and overall absolutely wonderful but Roosevelt deserves employee of the century! He was such a joy to get to know and we are so thankful we were able to meet him! Thank you for taking great care of us!
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There are a lot of hotels within a few blocks of the Westin. For the value, I’d pick the Westin every time. The staff was friendly and helpful and our room was clean, well-appointed, spacious, light, and quiet. Be aware that it’s a downtown hotel, so there is street noise below. But put the fan on high for white noise while you sleep and it will help.
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: Self parking is super easy and adjacent to the hotel! It will save you $5 too.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Jul 7, 2023
Dear Guest, We appreciate your loyalty to our brand. On behalf of our associates, thank you for the thoughtful review. We enjoy offering our guests a serene retreat in the heart of Queen City's bustling uptown district, and we are pleased to know you loved our friendly associates as well as our relaxing accommodations. All of us here at The Westin Charlotte look forward to having you visit with us again. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Charlotte area.
PRICE RANGE
$224 - $402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin charlotte hotel charlotte, charlotte westin
LOCATION
United StatesNorth CarolinaCharlotteSecond Ward
NUMBER OF ROOMS
700
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Claim Your ListingTHE WESTIN CHARLOTTE $199 ($̶3̶3̶7̶) - Updated 2023 Prices & Hotel Reviews - NC
Frequently Asked Questions about The Westin Charlotte
Which popular attractions are close to The Westin Charlotte?
Nearby attractions include NASCAR Hall of Fame (0.2 miles), Levine Museum of the New South (0.2 miles), and Mint Museum Uptown (0.2 miles).
What are some of the property amenities at The Westin Charlotte?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin Charlotte?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Charlotte?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Charlotte?
Conveniently located restaurants include Mimosa Grill, Bernardin's, and Fin & Fino.
Are there opportunities to exercise at The Westin Charlotte?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Is The Westin Charlotte located near the city center?
Yes, it is 0.5 miles away from the center of Charlotte.
Are pets allowed at The Westin Charlotte?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Charlotte offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Charlotte?
Many travelers enjoy visiting Historic Rosedale (3.3 miles), St Peter's Episcopal Church (0.7 miles), and Mecklenburg County Vietnam Veterans Memorial (0.9 miles).