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Matthews/Crown Point Extended Stay Hotel

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Matthews\/Crown Point Extended Stay Hotel
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46 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Charlotte, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 8, 2015

And then they refused to give me fresh towels knowing that I had had to use the towels to control the leak. They were disrespectful and nasty and refused even to apologize - in fact, they told me they would kick me out if I didn't stop complaining - even though I had only called about the issue twice in... More 

Helpful?
1 Thank Charlene S
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 10, 2015

I do not think I would allow farm animals stay in this hotel. This was the worst hotel, it was dirty, full of roaches, un-stocked kitchen, as if anyone travels with dishes, silverware and pots and pans. This is an extended stay type hotel, none that I know of, have an empty kitchen. The staff doesn't care about making resolution... More 

Helpful?
4 Thank Elaine K
Pikesville, Maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 10, 2015

I arrived at 11:00 P.M. and found the "kitchenette" is bring your own equipment. Roaches were ALL OVER. They weren't even afraid of the light! No trolley to help with the luggage. I needed a room for an extended stay of weeks for business, I don't travel "light". But I still don't travel with kitchen accessories and pest control. This... More 

Helpful?
1 Thank Jan K
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 2, 2015 via mobile

Me and some some girls stayed 2 night and 3 days for the ciaa weekend. S the next day i called the front desk and ask for some clean towels. They said we waited and waited they never came. So we called back the office is closed. So we called the after hours number. the man tells us they don't... More 

Helpful?
2 Thank Jahia C
Charlotte, North Carolina
1 review
3 of 5 stars Reviewed March 15, 2014 via mobile

My boyfriend and I stayed here for 2 months after our lease ended in our apartment.I checked several extended stays in the area and this place is by far the cleanest.The staff is very friendly and I would recommend this place to anybody who needs temporary housing.The only bad thing is the neighbors around you are a little scary,but they... More 

Helpful?
Thank Mspetite123
charlottesun, General Manager at Matthews/Crown Point Extended Stay Hotel, responded to this review

I would like to thank you for your recent stay with us. We are delighted you receive the service you expected. Your honest feedback is greatly appreciated as it provides us an opportunity to improve upon our customer service, hopefully allowing every guest to have the enjoyable stay we hope to provide them. We are continuing to improve our hotel... More 

Charlotte, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 5, 2014

The office staff - Ashley, the manager and Javonda, the assistant - are friendly and helpful. Ashley resolves issues quickly and with professionalism. The hotel overall is clean, attractive and well maintained - a great value for this price point. The environment is generally quiet and the wifi is up to normal speed. Bring your own toilet paper - not... More 

Helpful?
Thank Charlene S
charlottesun, General Manager at Matthews/Crown Point Extended Stay Hotel, responded to this review

Ms. Charlene Thank you fro taking the time to share your Sun Suites experience. I am delighted that you chose us for your hotel needs and that you are enjoying your time here. As always, we value your business and hope that you will choose us again in the future. Thank you, More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 31, 2013

My husband and I recently had a horrible experience at this hotel. On a prior visit, it was an ok experience. So beware that your stay can be dictated by which room you get, and who is working that night. I also responded to the corporate office with the following email: "My most recent stay at the Sun Suites in... More 

Helpful?
6 Thank Ida R
1 review
5 of 5 stars Reviewed July 30, 2013

I've been staying at Sunsuites off and on for over 3 years and have NEVER had any problems. I work at a local hospital prn (when needed) and it has been a perfect place for me to stay. The entire staff, especially Keesha and Jackie, are always super sweet and have gone above and beyond to accommodate my needs. Rooms... More 

Helpful?
Thank rowessbarr
Queen Creek, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 30, 2013

Although a bit higher priced than value place or in town suites, it is slightly better. the room didnt smell as bad but still had some funk to it. (The other 2 choke you with smoke and heavy cleaners) Its an older hotel and it shows wherever you look. Faded torn carpet and drapes, doors that dont even come close... More 

Helpful?
2 Thank Scott L
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 10, 2013

This place is not bad at all. I enjoyed the management especially Ashley she is such a wonderful person and a great help when it comes to needing anything to help my stay be as comfortable as possible. The rooms size is great and the showers were amazing I love the fact that the water temp. remains so hot for... More 

Helpful?
1 Thank L F
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Matthews/Crown Point Extended Stay Hotel

Address: 8530 East Independence Blvd, Charlotte, NC 28227 (Formerly Sun Suites of Charlotte)
Location: United States > North Carolina > Charlotte > East Forest
Price Range: $21 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Matthews/Crown Point Extended Stay Hotel 2*
Number of rooms: 20
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Also Known As:
Sun Hotel Charlotte
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