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Suburban Extended Stay Hotel of Charlotte - WT Harris

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Suburban Extended Stay Hotel of Charlotte - WT Harris
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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Checked in without any issues. Apparently there are several long term guests that stay there. One walked up while I was checking in and interrupted the conversation with I was having with the staff. I booked a room with 2 double beds and indicated there would be 4 guests in the room. There were two towels and two wash cloths... More 

Helpful?
Thank Ayisha J
Norcross, Georgia
1 review
2 of 5 stars Reviewed April 27, 2016

We chose this location because of the proximity to our relatives. We checked in on 4/22/2016 and checked out on 4/24/2016. From the beginning, it was a sketchy experience. First of all, the lady who checked me in, had the worst attitude. Everything was said with an edge to it. Not nice at all. Then when we got to our... More 

Helpful?
Thank onyx1960
2 reviews
2 of 5 stars Reviewed March 28, 2016 via mobile

Came here because there was a street wide power outage and all of the hotels were booked for CIAA. THE STAFF WERE FRIENDLY AND PROFESSIONAL however they gave me a key to a already occupied room. I have two small children who almost walked in on a grown man! They have me another room, as dirty as the first (there... More 

Helpful?
Thank Xavier W
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 27, 2015

I am a truck driver and I stay at hotels everywhere. This hotel is extremely clean and comfortable for the money. They are in the process of renovating and will soon have new carpeting as well as several other changes. Portia, at the front desk, is awesome. She remembers my name every time and makes me feel very welcome and... More 

Helpful?
2 Thank chatfield9
Liz M, General Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for comment about the Suburban Extended Stay Hotel. My team and I strive our best to offer the best customer service in the Charlotte area. I will definitely share your comment with Portia and my entire team. Hope to see you again in the near future. More 

North Carolina Mountains, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 26, 2015

The carpet in the rooms is very dirty. If you put clean socks on, the bottom of your socks will turn brown after a short time. The grout on the tile bathroom floors is almost black too. This is a 3 story building, yet there is only one ice machine on the first floor. They charge $25 a night for... More 

Helpful?
1 Thank travelerguy83
HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to complete our online review regarding your recent stay at Suburban Extended Stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding condition on your recent visit especially regarding any uncomfortable experiences while you were here. I have shared your feedback with staff to ensure we handle... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2015 via mobile

This is with out a doubt the most expensive flea bag lowtel (doesn't deserve to be called motel) there could ever exist. The first hint I should have gotten was when the receptionist actually stated they had two ✌ people quit the previous day (HINT). The first room they showed me had a toilet in the bathtub, really innovative I... More 

Helpful?
1 Thank RICK C
wileybarber, Vice President Sales and Marketing at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

I would like to thank you for your review of our hotel. We take pride in our Extended Stay Hotel. We are in the process of replacing carpet and tile with new flooring throughout the hotel. Unfortunately, the first room you were shown was a room that was taken down for the new flooring but not removed from the front... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 21, 2015

Tonight I made a reservation through an online service (which one is irrelevant - this is not their fault) for a guest room at the Suburban Extended Stay Hotel in Charlotte. My husband drove 3 hours, pulled up to the hotel door at 11:45 pm and .... the hotel front door was locked! The lobby lights were off! The front... More 

Helpful?
1 Thank georgeellenp
wileybarber, Vice President Sales and Marketing at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for your response regarding our hotel. I understand your frustration with not being told by the 3rd party booking company that our Hotel is an extended stay hotel. On the Choice Hotel website, under policies, it states that the hours of operation are from 7:00am to 11:00pm. With this in mind, we also provide an after hours phone... More 

Wilmington, North Carolina
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 20, 2015

This hotel provided an ok stay. On the positive - it was convenient, had a kitchenette, and was clean. On the negative - the staff was not really accommodating, the fixtures were run-down, and had limited amenities (for example, no in-room coffee). On the whole, it was ok and a good value for a one-night stay on the way to... More 

Helpful?
Thank Dan J
HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to complete our online review regarding your recent stay at Suburban Extended Stay.. Again, thank you for your time and valuable feedback. We will share this with our team. More 

New Bern
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 15, 2015

Where do I begin...booked a non smoking double bed room, got a smoking single bed room. Night clerk was too busy with her phone call to really help, even though I had the printout of my reservation. So my friend had to sleep in the chair and I had to suffer with my allergies from the smoke smell in the... More 

Helpful?
Thank Victor M
HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to complete our online review regarding your recent stay at Suburban Extended Stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding condition on your recent visit especially regarding any uncomfortable experiences while you were here. I have shared your feedback with staff to ensure we handle... More 

Charlotte, North Carolina
1 review
3 of 5 stars Reviewed April 3, 2015 via mobile

The good: The staff is great. Especially lady at front desk..very accommodating. The bad: 1parking sucks..do tight and truckers taking 3 to 4 spacing; Had to park across the street once. 2none of the floors are smoke free..I had a bad headache my last night there because my neighbor was smoking at 4am in his room...I could not call downstairs... More 

Helpful?
Thank lumbuchristian
HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to do a review on our hotel. I will share your comments with our team so we can improve other guests experiences. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Suburban Extended Stay Hotel of Charlotte - WT Harris

Address: 8615 Hankins Road, Charlotte, NC 28269
Location: United States > North Carolina > Charlotte
Price Range: $60 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Suburban Extended Stay Hotel of Charlotte - WT Harris 2*
Number of rooms: 128
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Also Known As:
Charlotte Extended Stay
Extended Stay Charlotte
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