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All reviewsbedroom suiteyogurttypical continental breakfast faremarriott chain hotelsturkey baconroom was cleanclimate controltv receptiona small kitchen areamarriott goldfull kitchenhard boiled eggsjack in the boxthe sofa bedquiet locationdesk staffbreakfast bar
Overall, I would give this place a 4. I arrived on a Friday and left on a Sunday. Check in was easy and quick. Overall the room was nice. I enjoyed the 2 separate bedrooms and the set up of the room. However, there were...More
We arrived at this hotel on a Saturday night at 8 PM. The girl at the front desk was friendly and there were free cookies and water. It was all downhill from there. We got a room in the building across from the main building...More
Response from Ben M, General Manager at TownePlace Suites Charlotte ArrowoodResponded September 12, 2016
Thank you for taking the time to give us valuable feedback regarding your stay. Thank you for the kind words regarding our staff at the front desk! I am disappointed that we did not live up to your expectations during your stay. We are looking...More
I stayed here twice this year to give it a chance. The front desk staff is could use a little people training. This property has 2 buildings in the same parking lot which if not explained correctly can confuse patrons when looking for their room....More
1 Thank Jaime S
Response from Ben M, General Manager at TownePlace Suites Charlotte ArrowoodResponded September 8, 2016
Thank you for taking the time to share your feedback with us. I am sorry your stay with us was less than perfect but we will use this valuable information to improve ourselves in the future.
I stayed here, using points, at the beginning and end of a vacation. The staff was very nice, free breakfast was exactly what I expected and the room was comfortable. I did not use the pool but the kids using it were having a great...More
Check-In process was smooth! Housekeeping doesn't clean anything PLEASE bring your own cleaning products. They lay the clean bath/hand/face towels in random areas of the room instead of just hanging them where they belong. They never empty the trash cans or vacuum. Very poor hygiene...More
Response from TPScltGM, General Manager at TownePlace Suites Charlotte ArrowoodResponded August 25, 2016
Dear Valued guest,
We apologize for any inconvenience you encountered during your stay at the TownePlace Suites. Although our goal is to provide a quality product to all our guests, we fell short of your expectations.
the issues you mentioned have been addressed and we...More
Response from Meaghan D | Property representative |
Hello Barbara I! Thank you for considering our hotel for your travel needs. We do offer discounts for our military guests. Please search our website and click the Government/Military option under Special Rates & Discounts... More
Hello Barbara I! Thank you for considering our hotel for your travel needs. We do offer discounts for our military guests. Please search our website and click the Government/Military option under Special Rates & Discounts. Or please call the hotel directly and ask for the government discount. You will just need to present a military ID at check in. Our reviews on TripAdvisor are up to date and we have a 4 out of 5 rating on our Marriott website. We hope to have the opportunity to serve you soon!