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About
#29 of 208 hotels in Charlotte
Location
Cleanliness
Service
Value
Travelers' Choice
The Hilton Garden Inn Charlotte Uptown hotel is in the major North Carolina banking and financial district close to: The Charlotte Convention Center, Blumenthal Performing Arts Center, Bank of America Stadium, Over Street Mall and the new Charlotte Bobcat Arena are all just blocks away. The uptown area is home to many fine restaurants, museums and shopping malls. Charlotte Douglas International Airport is only 9 miles away.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English
Location
Full view
88Good for walkers
Grade: 88 out of 100
35Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
1,034Reviews16Q+A99Room tips
Reviews
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Popular mentions
In all the years of travel I always try to book at a Hilton Hotel. This Hotel is not managed well at all. Upon arrival the lobby smelled of marijuana and the two employees that were there were high on something. I requested the security manager contact me . The next day I received a call from a person named Paul Horner claiming he was the head of security. I have never been treated so poorly in my life. This person has no business dealing with the public , let alone being in a customer service business. The langugage that this employee of Hilton used is absolutely disgusting. I have canceled my account with Hilton and will never be back.
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Date of stay: December 2020Trip type: Traveled on business
Value
Location
Service
Helpful
Response from erik kohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown
Responded Jan 11, 2021
We regret your experience but we are sure this did not take place at our Hilton Garden Inn Charlotte Uptown. We do not have anyone affiliated with our property by the name Horner. We would like to make a request to retract this review.
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Hotel's Favorite
I came for a concert by myself. I stayed at this hotel because I am a Hilton customer. I can always find a Hilton Property conveniently located close to where I need to be. I am never disappointed with my choice. I had a perfect weekend. Thank you, Hilton.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from ekohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown
Responded Feb 24, 2020
We appreciate playing such a positive role in your perfect, solo concert weekend. We look forward to seeing you again soon.
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+1
I routinely stay at Hilton hotels. This was the worst by far. I get things will never be perfect but look at the photos below. 1) wallpaper peeling revealing this dark residue 2) wallpaper peeling in general 3) Light fixture in bathroom was crooked with wires exposed at the top and a major amount of dust Inside 4) water faucet loose, very wobbly 5) shower curtain rod/hardware loose/crooked
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Date of stay: October 2020Trip type: Traveled on business
Helpful
+1
Stay Report - 7/15 - 7/16 Location: The hotel is located in "uptown" Charlotte which is actually downtown. It's across the street from the NASCAR museum and a few blocks from all the downtown sports stadium, convention center etc. It's also easy to get to off I-277. Location wise it's pretty ideal for either work or for fun in Charlotte. The area around the hotel especially is quiet and there is some limited street parking. Hotel: The hotel is very nice for an urban style HGI. I was actually surprised it was as old as it is as it seems very new. There's an attached parking garage though if you turn onto MLK from Caldwell be advised the entrance to the garage is the second right. There is also supposed to be valet parking shared with the adjacent Hampton Inn but I didn't see anyone when I was there. The hotel has a small snack shop in the lobby and a lot seating in said lobby along with a currently closed restaurant. The hotel is in fact doing no food service whatsoever despite it being legal to do so in North Carolina. There's also a small indoor pool which is currently closed. Check In: I had to use digital key as no one answered the intercom when I tried calling from the parking lot. When I came into the lobby there was no one at the desk. This was a common problem, the desk agent would disappear into the back and I'd have to wait for her to come out so I could get assistance. Room: A little on the small side but overall quite nice. Large TV, desk, easy chair, nice view of downtown, a large bed with outlets next to it and a small bathroom. Wifi and water pressure were very good as is soundproofing. Dining: As mentioned everything is closed except the snack shop. Overall I liked the hotel but I was very disappointed in the staff. It was impossible to find them and when I did interact they were rude and unhelpful. I understand times are tough for the industry right now but people here weren't even trying and it was very offputting. …
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Date of stay: July 2020Trip type: Traveled on business
Rooms
Service
Sleep Quality
Helpful
Response from erik kohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown
Responded Aug 23, 2020
Good news, our restaurant is open as of 8/8 for breakfast and dinner(5p-10p). We regret you had to wait a few minutes for our desk agent. Our team is doing our best to facilitate the property on a skeleton crew. Needless to say, we'll use your comments as coaching tool to uplift our spirit. Be well.
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The breakfast is strictly grab and go items. The buffet was shut down. Housekeeping is on an as requested basis. You need to let the front desk know if you need cleaning before 9:00 am. Lobby staff was very efficient and friendly. Room was well-furnished and clean.
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Date of stay: July 2020Trip type: Traveled solo
Helpful
Response from erik kohlenstein, General Manager at Hilton Garden Inn Charlotte Uptown
Responded Aug 23, 2020
Thank you so much for taking the time to recognize our property and service. We look forward to your return visit.
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PRICE RANGE
$131 - $274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn charlotte uptown hotel charlotte, hilton charlotte, charlotte hilton garden inn
LOCATION
United StatesNorth CarolinaCharlotteSecond Ward
NUMBER OF ROOMS
181
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Charlotte Uptown
Which popular attractions are close to Hilton Garden Inn Charlotte Uptown?
Nearby attractions include NASCAR Hall of Fame (0.03 miles), Marshall Park (0.3 miles), and StrikeCity (0.3 miles).
What are some of the property amenities at Hilton Garden Inn Charlotte Uptown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Charlotte Uptown?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Garden Inn Charlotte Uptown?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Charlotte Uptown?
Conveniently located restaurants include Amelie's, Fahrenheit Charlotte, and JP Charlotte.
Are there opportunities to exercise at Hilton Garden Inn Charlotte Uptown?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hilton Garden Inn Charlotte Uptown located near the city center?
Yes, it is 0.4 miles away from the center of Charlotte.
Are any cleaning services offered at Hilton Garden Inn Charlotte Uptown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Charlotte Uptown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Charlotte Uptown?
Many travelers enjoy visiting Historic Rosedale (3.2 miles), St Peter's Episcopal Church (0.6 miles), and Mecklenburg County Vietnam Veterans Memorial (0.6 miles).
Is Hilton Garden Inn Charlotte Uptown accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.