We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
the hotel staff and the leadership communication is terrible. Arrived yesterday to no internet. Called front desk advising no known issues, transferred to internet help call center.. escalated to a senior tech and still waiting for callback, Today I visit the front desk at departure...More
I stayed at the Omni as part of a wedding party in August 2018--as such I had made a reservation back in January to reserve the block room rate. When I arrived at the hotel, my reservation had been lost. While I had the email...More
Thank Amanda C
Response from DouglasH2041, General Manager at Omni Charlotte HotelResponded 4 weeks ago
Dear “Amanda C,”
Thank you for staying with us at the Omni Charlotte Hotel. I apologize that you had an issue with your bill but glad Kym resolved it for you. We are looking forward to your return to uptown Charlotte and the Omni.
Nice hotel with nice service. The staff was very friendly. Breakfast and happy hour was on the same floor as our room. We had a double suit. Had a nice size pool with a live DJ.Enjoyed this hotel. Will be visiting again.
I will have appreciated a better accommodation because I had to wait an hour for Omni to transfer me to another room. The previous room was hot. Staff came within an hour which is unacceptable and asked me to walk with him to the room...More
Review collected in partnership with Omni Hotels & Resorts
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
This hotel is very nice. Staff is very nice. The accommodations are awesome. Love the upper deck pool and bar. Ohhh and the humongous tv on top! Great nightlife! Only complaint I have is as soon as you walk outside you are bombarded with panhandlers...More
Omni Charlotte Hotel envelops you in luxury with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district and less than 10 miles from Charlotte/Douglas …MoreInternational Airport, our hotel offers the perfect destination for business and leisure travel. Linked to 12 city blocks via a sky bridge, our hotel is moments from Discovery Place, Charlotte Convention Center and the Epicentre Entertainment District. Enjoy local bites at our on-site Trade Restaurant & Bar. Host everything from VIP boardroom meetings to unforgettable wedding celebrations in our venues. Take advantage of complimentary access to Charlotte Athletic Club, connected right to our hotel. At the end of the day, relax in spacious rooms boasting plush bedding, flat-panel TVs and spectacular city views. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
The hotel does not offer a shuttle. However Charlotte Area Transit (CATS) operates the Airport Sprinter that picks up at the airport every 20 minutes weekdays and 30 minutes on weekends and evenings at a cost of $2.20