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The Ballantyne, a Luxury Collection Hotel, Charlotte

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Traveler (513)
Room & Suite (161)
Videos (2)
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About

#20 of 214 hotels in Charlotte
Location
4.4
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
GreenLeaders Silver level
Explore luxurious guest rooms, event venues, and luxurious resort amenities. Escape to the pools or spa. Savor artfully presented, regionally inspired new American cuisine, and sample one of the Carolinas’ largest whiskey collections. Guests enjoy curated experiences like afternoon tea and experiential group dining. The Ballantyne features a collection of elegant ballrooms, professional meeting rooms, and outdoor venues. A complimentary Ballantyne-area shuttle is available for nearby dining and conveniences. Explore this dynamic city and exceptional outdoor recreation, or wander idyllic country roads.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Kids stay free
Valet parking
Paid wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Patio
Tennis court offsite
Water park offsite
Board games / puzzles
Highchairs available
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Concierge
Convenience store
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Fireplace
Housekeeping
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
See what other travelers are saying
  • Excursion170108
    1 contribution
    Amazing
    I stay here frequently when in town for business and it is hands down my favorite hotel in Charlotte. Its a luxury hotel and looks, smells and feels like one. Everyone here calls you by name and when I finally got around to changing my name to my married name, they all started calling me by it. The Gallery Restaraunt is great too, if you have status you can choose a comp breakfast over points ($20 for you and another for a guest) and they’ll being it up to the bar if you dont have time to go to the restaurant. I get dinner here frequently and the options are nice and you can order off of any menu no matter if you ate in ur room, the bar or the restaurant. The service is always too notch and everyone in the restaraunt will stop and talk to you. My favorite is Kojo A. bc he always remembers my fav foods, drinks, how i like them prepared, and anticipates all my needs. He even hunted down some lamb chops for me when they ran out for the week (he made my week). If you are staying in the area, check this place out!
    Dear Excursion170108, Thank you for your loyalty to our brands and for choosing to stay at The Ballantyne, A Luxury Collection Hotel, Charlotte once again for your business trip. Our team of unparalleled individuals is passionate about delivering a flawless and personalized experience for our guests, and we are exalted to know our authentic service inspired your time with us. We are also delighted to know you enjoyed dining at our in-house Gallery Restaurant, our progressive Southern approach to American cuisine. Please rest assured we will gladly share your gracious compliments with all our associates, especially Kojo. Thank you once more for your continued patronage, and we look forward to transcending your expectations every visit. Schuyler Clark Hotel Manager
    Written February 18, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2020
    Traveled on business
    Written February 18, 2020
  • Travelmom76092
    Dallas, Texas27 contributions
    Classic design, luxurious, relaxing
    Enjoyed our long weekend at the Ballantyne. Comfy bed with luxurious mattress, pillows, and linens. Bath linens and toiletries were great, as was the robe. Separate shower (thankfully not a rain type shower head) and soaking tub were a nice feature. We ate breakfast and dinner in the Gallery restaurant. Food was good, creative, and not over priced. Afternoon tea looked lovely, but we did not have time to enjoy this.
    Dear Travelmom76092, Thank you for your delightful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that your experience was perfect from beginning to end and that you enjoyed our modern, rejuvenating rooms as well as your dining time at Gallery Restaurant. We are grateful for your feedback and look forward to seeing you again soon. Luciano Bengardino Director Of Rooms
    Written March 13, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: March 2021
    Written March 13, 2021
  • amag1975
    32 contributions
    Nice hotel and a great stay overall!
    My best friend of 30 years and I scrambled to find somewhere to go after having to cancel our original plans for our annual girl's trip. With all of the downtown choices, I wasn't sure where to stay. Even though it is not downtown, I don't regret choosing the Ballantyne, as it is a beautiful hotel, and there were some highlights that made it overall a great stay! First, I'll start by saying exceptional customer service is everything to me, and Gabby with reservations has it down to a science. I had a few conversations with her prior to my arrival, and after meeting her in person, I can see why she is so good at her job. I appreciate people like her so much! I was also able to speak to Eric with food and beverage over the phone and also met him in person. I'm just so impressed with some of the people at the Ballantyne, and he is one of them. We had some dining requests and concerns due to the pandemic, and he replied with empathy and did everything he could to accommodate and make us comfortable. Due to my spa experience not being what I had expected, I spoke to Jana, the spa director, and again I was impressed with the people who help make the Ballantyne special. You are able to talk to them openly and sense they truly care about what kind of experience you have. There were some disappointments during my stay, but they can't overshadow the positives that I experienced also. Afternoon tea was amazing. The food, the service, the ambience...one of the best afternoon tea services I've been to, and I've been to many in many states and countries! We also had dinner and brunch at the Gallery and enjoyed those as well. The room was beautiful, although the hallway noise in the early morning hours were plentiful the first night. All of my issues were addressed, and I think besides it being a beautiful hotel, it all boils down to the people behind the scenes who made my stay a good one. I hope to one day come back and enjoy the Ballantyne and all it has to offer.
    Dear amag1975, Thank you for your delightful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are thrilled you loved our elegant property and that you were impressed with our impeccable service. Your compliments will surely be shared with the associates mentioned. It is also a pleasure to know that you enjoyed your dining time with us and liked our well-appointed accommodations. We are grateful for your business and look forward to welcoming you again on your next visit to our area. Schuyler Clark Hotel Manager
    Written October 23, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: October 2020
    Traveled with friends
    Written October 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nicole T wrote a review Aug 2023
1 contribution
Took a girls trip to spend the day at the Spa and the night at the resort. Had a very relaxing get away! Jeffrey B. made our stay even more enjoyable. Came running across the parking lot when he saw us carrying our bags inside. Drove us to dinner and picked us up - impeccable service. His smile and eagerness to help was so wonderful!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 4 weeks ago
Dear nicoletP8106FD, Thank you for the wonderful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to hear about your excellent stay and how much you enjoyed our hospitality. Our associates are dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments Jeffrey B. Thank you again; we look forward to welcoming you back on your next visit to the Queen City. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danielle C wrote a review Aug 2023
9 contributions
Love ye spa! Olga has 25 years of skincare and experience and she gave me the most lovely 80 minute diamond facial! The hotel grounds are piped with the scent of eucalyptus so it has a tropical feel. Patrick and Blake at reception couldn’t have been more welcoming and accommodating to me and my two sons after a long road trip from NJ on our way to their college campuses. It is a resort and not in the city proper, about a 20 min drive from downtown.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Aug 20, 2023
Dear dcoppol2, Thank you for the wonderful review of The Ballantyne, A Luxury Collection Hotel, in Charlotte. We are delighted to hear about your excellent stay and how much you enjoyed our hospitality. Our associates strive to deliver an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments, notably to Olga, Patrick, and Blake. Thank you again, we look forward to welcoming you and your sons back on your next visit to the Queen City. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Happytravelinfamily wrote a review Aug 2023
New York City, New York428 contributions270 helpful votes
This is a nice place. Large pool area and rooms were large. There is lots of construction nearby the hotel. The restaurant was very expensive and had a limited menu for dinner. Breakfast at the restaurant was ok. Most of the outer doors are locked so if you step outside it is difficult to get back in!! Pool area can only be accessed through the inner spa door as all other entrances are locked.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Aug 13, 2023
Dear Happytravelinfamily, Thank you for being our guest at The Ballantyne, A Luxury Collection Hotel Charlotte, and sharing your experience. We are glad to know you liked our spacious accommodations and excellent pool area. However, we are sorry for your disappointment with our on-site restaurant menu and breakfast. We will discuss it with relevant teams to see where to improve. We also regret the issues due to nearby constructions. We are grateful for your patience, and please know our front desk is always available to help make your stay as comfortable as possible. Thank you again for your feedback, and we look forward to your next visit. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J NY wrote a review Aug 2023
New York City, New York23 contributions5 helpful votes
The Ballantyne Hotel is a jewel! What an exceedingly well coordinated luxury property in Charlotte. The staff rolled out the red carpet for my partner and I when we checked in to celebrate his birthday weekend. Standouts include Connie Miller, the Food and Beverage Manager who worked tirelessly the entire weekend we were there from the Whisky Club dinner event they host every first Friday of the month, breakfast both days (where she topped this off with a lovely breakfast dessert and candle for my partner) to accommodating our requests for the afternoon tea I hosted at their property. Her attention to detail, superb customer relations and excellent service are all a testament to how well this property is managed and maintained. Everything was spotless, gracious and inviting - including the spa which was a delightful experience. Many thanks to Jay Serio for his consistency and responsiveness to our requests and to the rest of the guest relations and bellhop staff. This property is not to be missed and you'll want to go back again as more is developed around their property. We can't wait to come back! Thank you all for making it such a memorable and special weekend for us.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Aug 9, 2023
Dear G3263WLjn, Thank you for your recent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte, and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Charlotte. We enjoyed having you as our guest, and we hope to see you again on your next visit. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
brooke s wrote a review Aug 2023
2 contributions
Really enjoyed Vanita's bartending skills. Had a lovely visit! Enjoyed the spacious room. Would like to have access to indoor pool again. Not sure why spa charges a 20% service charge as a way to pay staff, instead of taking from from the original fee.
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Aug 7, 2023
Dear H5104BObrookes, Thank you for the wonderful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are glad you liked our spacious accommodations and that our devoted associates, especially Vanita, took great care of you. We will certainly share your praises with her. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bruce F wrote a review Jul 2023
Hampton, Virginia86 contributions43 helpful votes
My wife and I recently visited some very dear friends of forty-five years in Charlotte, North Carolina. I can tell you all of the wonderful reasons to stay at this property but the bottom line is the excellent service and attention to detail that the employees exhibit. There is absolutely no drama! Check-in is as smooth as ice. Jay, in concierge, helped us with our luggage. This was complimentary but I wanted him to have a gratuity. The rooms are well appointed and quiet. It seems like the only way I can force my wife to slow down and rest is to get her out of town. Mr. Hayes, our waiter in the restaurant, served us a sumptuous breakfast. My wife is particular about waffles but these waffles were spot on! Our friends were excited to see us. We are some familiar faces from home. The new construction occurring at the hotel had minimal impact on our stay. The bottom like is this; if you want a quiet weekend getaway, great food, and hospitality, The Ballentyne hotel in Charlotte is the place for you.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Jul 31, 2023
Dear BruceF951, Thank you for making The Ballantyne, A Luxury Collection Hotel, Charlotte a part of your travel plans. It is a pleasure to know our associates, especially Jay and Mr. Hayes, were able to exceed your expectations. We will share your kind remarks with everyone. We are also happy you and your wife had a smooth check-in process and loved our well-appointed guest rooms and food offerings. Thank you once more for allowing us to be of service, and we look forward to having the pleasure of doing so again. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura B wrote a review Jul 2023
1 contribution
The Ballantyne was amazing! Very well kept property with great food and amenities. Jeffrey Barbour, the valet, was exceptional and went out of his way to make sure our whole family was happy. He was kind and thoughtful throughout our entire trip!
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Jul 29, 2023
Dear U1148BPlaurab, It was a pleasure welcoming you and your family to The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to read that Jeffrey Barbour helped to make your stay even more comfortable. Your compliments will surely be shared with him. We are also pleased you were impressed with our beautiful property, food offerings, and all the amenities we offer. We enjoyed having you and look forward to being your first choice every time you visit the area. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katherine C wrote a review Jul 2023
2 contributions
Many thanks to night manager Patrick Hunt, Lodge front desk personnel Maya, and Josh(?) for helping me move to the main hotel for some restful nights. The room was beautifully decorated and exuded a sense of serenity. Thank you to the Lodge staff who managed the buffets for our work meetings!
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Jul 25, 2023
Dear Katherine C, Your kind comments and excellent rating are greatly appreciated by all of us here at The Ballantyne, A Luxury Collection Hotel, Charlotte. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. We will surely pass your generous words to our team. Thank you for the exceptional review, and we look forward to having you as our guest again soon. George Beattie, Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MamaWalksFL wrote a review Jul 2023
Orlando, Florida22 contributions16 helpful votes
We spent five nights in The Cottage, over July 4th. Family trip, 6 adults. Several recent reviews mentioned the construction nearby. Yes, it is very visible and if you intend to spend a great deal of time outside, it could be obnoxious. That said, because of the holiday no one was working construction during our visit, and even if they were, its way too hot to spend time outside right now anyhow. I’m sure when it’s complete it will look great and it will be some great shopping and dining right in walking distance. This is a gorgeous home. The rooms are spacious and beautifully appointed. Really lovely and comfortable. The hotel staff was gracious and quick to respond to any requests we had. The food and service at restaurant and pool were good. I think my only comment would echo some other reviews in wondering why food and drink service end so early? The pool was busy and food and drinks could have easily flowed much longer. Beyond that, I would easily return to Ballantyne and I would stay at the cottage again.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Jul 13, 2023
Dear MamaWalksFL, Thank you for taking the time to provide us with feedback regarding your recent stay at The Ballantyne, A Luxury Collection Hotel in Charlotte. We are pleased to hear that despite the nearby construction, you had a memorable visit and that our associates were able to provide you with gracious and prompt service. We have also noted your comment regarding some of the services ending early and shared it with the appropriate team to address this appropriately. We value your feedback and hope to welcome you back to Ballantyne shortly. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy C wrote a review Jul 2023
Louisville, Kentucky5 contributions2 helpful votes
The service is very poor. The hotel itself is pretty but the quality of service ruined it for me. I am a Marriott fan and this is one of their premier properties price wise. They need to bring up the service level.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Stay at the AC Marriott or Courtyard instead
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Jul 3, 2023
Dear B6118RQamyc, First and foremost, we want to thank you for your loyalty to our hotels. We sincerely apologize for not meeting your expectations. We are known for our exceptional service and attention to detail, and we are disappointed this was not your experience. We have reviewed your comments with our associates to prevent these issues from repeating. We hope you will give us another opportunity to regain your trust. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$269 - $410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ballantyne hotel charlotte, ballantyne hotel charlotte, ballantine resort charlotte
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
244
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THE BALLANTYNE, A LUXURY COLLECTION HOTEL, CHARLOTTE - Updated 2023 Prices & Reviews (NC)

Frequently Asked Questions about The Ballantyne, a Luxury Collection Hotel, Charlotte
Which popular attractions are close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Nearby attractions include Fox and Hound Ballantyne (0.2 miles), Ballantyne Village (0.3 miles), and Regal Ballantyne Village Stadium 5 (0.3 miles).
What are some of the property amenities at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Conveniently located restaurants include Bad Daddy's Burger Bar, Gallery Restaurant, and Blackfinn Ameripub - Ballantyne.
Are there opportunities to exercise at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte have an airport shuttle?
Yes, The Ballantyne, a Luxury Collection Hotel, Charlotte offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Ballantyne, a Luxury Collection Hotel, Charlotte?
The staff speaks multiple languages, including English and Spanish.