The Ballantyne, a Luxury Collection Hotel, Charlotte
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Full view
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Room & Suite (153)
Dining (68)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ballantyne, a Luxury Collection Hotel, Charlotte
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 213 hotels in Charlotte
Location
4.4
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
GreenLeaders Silver level
Experience luxury at The Ballantyne, Charlotte. Our Charlotte resort offers easy access to North Carolina shopping, outdoor recreation, dining and entertainment. Walk to Ballantyne Village or ride a free one-mile shuttle to Ballantyne Corporate Park. Uptown attractions and The US National Whitewater Center are a short drive on I-485, while SouthPark mall is eight miles away. Luxuriate in thoughtful amenities like an inviting spa, refreshing pools and on-site fine dining. Whether you're returning from Carowinds or newly arrived from Charlotte Douglas International Airport (CLT), let The Ballantyne receive you with gracious services.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Kids stay free
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Poolside bar
Patio
Tennis court offsite
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Luxury
Languages Spoken
English, Spanish
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
26Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Getting there
Rental CarsSee rental cars from $26/day
1034Reviews15Q+A100Room tips
Reviews
Traveler rating
- 699
- 216
- 71
- 31
- 17
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Room service was excellent. Kevin was very professional as well as kind and personable....he was refreshing after a long day of traveling and working . Hotel is clean and comfortable .... Please dont make me make a minimum character review of 2000
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 5 days ago
Dear I5533YKdanam, It was our pleasure welcoming you to The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that your experience was perfect from beginning to end and that you enjoyed our modern, rejuvenating rooms. Also, we love knowing you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Kevin; we appreciate that you mentioned him by name. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family has found a new hotel in Charlotte & it is The Ballantyne! From the moment we arrived and were greeted by Jeffrey Barbour, the doorman/greeter/valet/chauffeur/bellman,(SERIOUSLY, give this gentleman a raise; he does it all!) my daughter and I felt so welcomed! We travel quite a bit, and service like what we experienced here at The Ballantyne, is sadly, hard to find! The gentleman at reception when we arrived was also professional and welcomed us. We spoke with housekeeping who was also cheerful and professional. We ate dinner at Zinicola, right down the road, at Jeffrey’s recommendation, and we would go back! We also enjoyed the immaculate and quiet pool area. The only thing I would say about that is that the travertine tile is SLICK when wet, and more signs warning guests who might not be as paranoid about this as I am, would be helpful. The beds were cozy, great pillows, and fluffy, beautifully laundered towels. A.Greco…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear PandoraGreco, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way with your family. We are pleased you all enjoyed our Southern hospitality, notably provided by Jeffrey, and resort amenities here in the heart of Charlotte, North Carolina. Experiencing a welcoming and relaxing environment throughout your visit is our top priority, and we appreciate your mentioning how much you enjoyed our spotless accommodations. Thank you again for choosing us, and we are excited to host you again. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a relaxing night stay. Pool was unexpectedly crowded, but staff was attentive. Jeffrey B made sure my birthday was extra special with a poolside cocktail! Room was clean and very comfortable. Breakfast and dinner at The Gallery were very enjoyable.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear mandymE7169DE, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, for celebrating your birthday. We are delighted you enjoyed our relaxing accommodations and the courteous service provided by our associates, especially Jeffrey. We will share your kind compliments with him. Thank you again, we look forward to welcoming you back on your next visit to the Queen City. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had the most fantastic stay at this classically beautiful resort. We traveled to NC for a wedding weekend and stayed 4 nights at the Ballantyne. The staff went out of their way to make sure we were so well taken care of and anticipated all of our needs (for 4 adults and 2 kids!) Reginald and Derek in the lobby are such kind, enthusiastic and attentive gentlemen. They always made sure to check in with us and made our day as easy and effortless as possible. All of the front desk staff were fabulous and happy to help. We took advantage of all the amenities here including hair services at the beautiful spa with our amazing master stylist Edwina who was absolutely fantastic. Highly recommend her!! The service at the beautiful outdoor pool was flawless, enthusiastic and attentive. The pool staff work so hard in this heat and you would never know it, they are busting their butts and make it look so easy! The Gallery restaurant was also absolutely delicious. Highly recommend heading their for brunch! If you stay at this hotel do not miss the royal afternoon tea service! Our kids absolutely loved this and it was such a fabulous way to celebrate our trip! Everything was delicious and elegant. We have two new tea aficionados! The staff was fantastic, informative and lovely. 5 stars, all around! We will be back!…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear Karma411, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte for your recent stay. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about Reginald, Derek, and Edwina; we will enjoy sharing your compliments with them. We also appreciate you mentioning our excellent amenities and amazing restaurant. It was our pleasure accommodating you, and we look forward to seeing you and your family again soon. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great food service and Derek and Reginald are outstanding. Able to help with anything. Rooms are well set up. Pool is very welcoming, staff friendly. So many options and quiet. Now they do make you write way too much on the Review
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear Darkstar77743055, Thank you for writing about your stay at The Ballantyne, a Luxury Collection Hotel, Charlotte. We loved reading your wonderful comments about our modern accommodations, amazing pool, and courteous service. It will be an honor to pass along your compliments to Derek and Reginald. Thank you again, we look forward to welcoming you back on your next visit to the Queen City. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The valet attendants were very nice and accommodating. Jeffrey B. was especially helpful and friendly. All in all it was a good stay. The room was nicely appointed and I found the service in the hotel to be good. The restaurant staff were very nice and attentive when I was there for lunch. I found the menu items were described really well on the menu card and there were many items that I wanted to try but I was ultimately underwhelmed by the food. I ordered the French onion soup, truffle fries and chicken sandwich. I’m hoping my next dining experience there will result in me picking tastier menu items.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 2 weeks ago
Dear NorthStar583171, Thank you for your positive review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates, especially Jeffrey, for a job well done. However, we regret your disappointment with the food we serve, but we are glad that you would choose us again on your next visit to Charlotte. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beds were so comfy. House keeping was a little excessive but very thorough and clean. Jeffrey Barbour was very helpful with our bags!!! The mini bar was a little expensive but my bathroom was amazing. Overall great hotel.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 2 weeks ago
Dear Q6085ODlisat, Thank you for the wonderful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to read you loved your clean & comfortable room and how much you enjoyed our hospitality. Our associates are dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to share your compliments with them, especially with Jeffrey. Thank you again; we look forward to welcoming you back on your next visit to Queen City. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Audi was truly amazing! Helped with all my needs and was very warm and welcoming! She made our stay that much better! Will be returning soon. The rooms were absolutely perfect and beds were nice and comfortable.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 2 weeks ago
Dear Luisrosa1, Thank you for reviewing your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We could not be more delighted to read about the special attention you received from Audi. We are fortunate to have her as a member of our team, and it comes as no surprise to see the dedicated service she demonstrated to you during your time here. We are also delighted to know you loved our accommodations and comfortable beds. Thank you again for choosing us, and we look forward to having the opportunity to welcome you back soon. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at the Ballantyne and had an incredible experience. From the moment I set foot inside the lobby (at 7:30 AM) I was greeted promptly with a smile from Alisa at the front desk. She went out of her way to make me feel welcome. She checked me in early and showed me the complimentary (and tasty) coffee and my conference room. Everyone I encountered at this property enhanced my experience in such warm and positive ways. From Audi at the front desk, to Frederico in catering, the attention to detail (and to me personally) was seamless. The property has temporary construction (should end soon) and even with that in the distance, the room quality, food, and service made me forget about it! Lastly, Jeffrey (Jeff) Barbour was one of the most personable people I’ve encountered (and I’ve met a lot). He was helpful, warm, and entertaining as he bid me farewell in the lobby. I had a wonderful experience here- it has my highest regard. We will be back very soon. Thank you! Mo…
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 2 weeks ago
Dear MoandBeau, It was our pleasure welcoming you to The Ballantyne, A Luxury Collection Hotel, Charlotte. We appreciate your kind comments about our hospitality, attentive service, and food offerings. We will enjoy sharing your compliments with our team, especially the associates mentioned. We truly appreciate your compliments and your feedback about our accommodations. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at our hotel. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a beautiful property and resort. Everything here was immaculate. The service, particularly from bellman Reginald and front desk host Alisa Ryan, was great as well. We also loved the pool and pool bar/restaurant!
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 2 weeks ago
Dear janat862, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities here in the heart of Charlotte, North Carolina. Experiencing a welcoming and relaxing environment throughout your visit is our top priority, and we will enjoy sharing your compliments with Reginald and Alisa. Thank you for choosing us, and we look forward to hosting you again. George Beattie Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$310 - $402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ballantyne hotel charlotte, ballantyne hotel charlotte, ballantine resort charlotte
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
244
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Claim Your Listing Frequently Asked Questions about The Ballantyne, a Luxury Collection Hotel, Charlotte
Which popular attractions are close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Nearby attractions include Fox and Hound Ballantyne (0.2 miles), Ballantyne Village (0.3 miles), and Regal Ballantyne Village Stadium 5 (0.3 miles).
What are some of the property amenities at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Conveniently located restaurants include Gallery Restaurant, Bad Daddy's Burger Bar, and Stone Mountain Grill.
Are there opportunities to exercise at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ballantyne, a Luxury Collection Hotel, Charlotte?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Many travelers enjoy visiting President James K. Polk State Historic Site (2.5 miles) and Providence Presbyterian Church Cemetery (4.4 miles).