The Ballantyne, a Luxury Collection Hotel, Charlotte
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Room & Suite (153)
Dining (68)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ballantyne, a Luxury Collection Hotel, Charlotte
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 212 hotels in Charlotte
Location
4.4
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
GreenLeaders Silver level
Experience luxury at The Ballantyne, Charlotte. Our Charlotte resort offers easy access to North Carolina shopping, outdoor recreation, dining and entertainment. Walk to Ballantyne Village or ride a free one-mile shuttle to Ballantyne Corporate Park. Uptown attractions and The US National Whitewater Center are a short drive on I-485, while SouthPark mall is eight miles away. Luxuriate in thoughtful amenities like an inviting spa, refreshing pools and on-site fine dining. Whether you're returning from Carowinds or newly arrived from Charlotte Douglas International Airport (CLT), let The Ballantyne receive you with gracious services.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Kids stay free
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Poolside bar
Patio
Tennis court offsite
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Luxury
Languages Spoken
English, Spanish
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
25Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Getting there
Rental CarsSee rental cars from $26/day
1044Reviews15Q+A100Room tips
Reviews
Traveler rating
- 711
- 216
- 70
- 31
- 17
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
We had exceptional service from Reggie Allan and Jeff Barbour. These two employees went above and beyond in helping us for our daughters wedding> great service great personalities. Appreciated our whole experience.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
I had a fantastic experience here during a recent business trip. Beautiful hotel, rooms and service. Special thanks to Kevin( in room dining) who went above and beyond to make my stay a special one. As a manager, I truly value employees like Kevin. He is one of a kind!!
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Aug 31, 2022
Dear jessicazolomij, Thank you for sharing that your stay at The Ballantyne, A Luxury Collection Hotel Charlotte was perfect for your business trip. We strive to ensure every guest has a comfortable and relaxing visit, and we will enjoy sharing your compliments with Kevin. We are delighted to know you loved our courteous service, spacious accommodations, and beautiful property. We look forward to welcoming you back on your next visit to Charlotte. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was an awesome time to reconnect with my college girlfriends!! Maggie at the front desk definitely made our stay even better by going above and beyond! The Gallery was delicious! Room service was right on point! And I love a hotel with bath robes and slippers!!!
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded yesterday
Dear gayle319, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel Charlotte. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with Maggie. Thank you again for your feedback, and we look forward to welcoming you and your girlfriends back on your next visit to Charlotte. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Ballantyne earns it's "luxury " moniker. The hotel is lovely, the rooms are very comfortable and the staff is friendly and welcoming. I ate breakfast and dinner in the restaurant and found the food and service to be very good. I ate one night in the bar after I had missed the closing of the restaurant. The restaurant menu was available as was a bar menu. I had a fabulous martini and a great late night meal. The hotel is somewhat sprawling so be prepared for jaunts to the restaurant and bar. The landscaping was still in process but the garden view was quite nice.
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Date of stay: September 2022Trip type: Traveled solo
Room Tip: There is construction near the hotel and my GPS got lost a couple of times but don't give up the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear Audacity20, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It was a pleasure to read that we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. We are glad you enjoyed our in-house restaurant and beautiful property. Thank you again for your feedback, and we look forward to welcoming you back. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was at the Ballantyne for work and then pleasure. Jeffrey and the entire staff were outstanding as was the hotel, room and food. Very beautiful place. Every time we came back to the hotel there was always a Welcome Back and sometimes by my name. Love the illy coffee set up in the beautiful lobby every morning. Nice touches along the way. Thank you
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear craigjK2243ZU, Thank you for your kind review and for selecting The Ballantyne, A Luxury Collection Hotel, Charlotte. Knowing how much our guests enjoy our comfortable accommodations, delicious food, and warm service is always wonderful. We are very fortunate to have such thoughtful and exceptional team members as Jeffrey; we'll be sure to share your kind words with them as well as our entire team. It was a pleasure hosting you, and we do hope to see you again soon. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeffrey was a delight to talk to. He was very kind and helpful to us for the whole trip!! Thank you Jeffrey!! We highly recommend asking him any questions you have about the property! He is an amazing employee
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 2 weeks ago
Dear 518mariellenb, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel Charlotte. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing visit, and we will enjoy sharing your compliments with Jeffrey. Thank you again for your recommendation, and we look forward to welcoming you back to Charlotte. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was beautiful. The rooms were extremely clean and very large, updated bathroom. The staff was courteous and knowledgeable. I had to use the shuttle to get to a pharmacy across the street and Jeffrey Barbour, the driver/conserve was amazing. He was personable, safe and waited for me to get my purchases.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 3 weeks ago
Dear F827VHcherylh, Thank you for the great review. We enjoy hearing from our guests, and we are pleased we exceeded your expectations and that you appreciated our clean accommodations as well as courteous service. We are grateful for you mentioning our exceptional team members. Our associates like Jeffrey truly encompass the warmth and comfort of genuine Marriott hospitality. It was a pleasure hosting you here at The Ballantyne, A Luxury Collection Hotel Charlotte, and we look forward to your next visit. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was nice although my room didn’t have a full length mirror. Rooms were clean and meeting rooms were nice. Jeffrey Barbour was extremely helpful. He ran me over to the nearby CVS & waited for us. He also came to pick us up from a local restaurant. He was great!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 3 weeks ago
Dear lotsie525, Thank you for leaving us a nice review. We are glad you loved our hotel, accommodations, and dedicated associates. Jeffrey will be pleased to learn of your high praise. Our entire team is devoted to giving every guest an outstanding experience. We look forward to welcoming you again to The Ballantyne, A Luxury Collection Hotel, Charlotte, anytime your travels bring you back to Charlotte. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeffrey at the front was wonderful! Helped us out with a shuttle. The property beautiful and the hotel restaurants were great. Only suggestion is that I would’ve have liked a coffee maker in room, even a small one. Otherwise a great experience.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 3 weeks ago
Dear Sightseer65167430606, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel Charlotte. We strive to ensure every guest has a comfortable and relaxing visit, and we will enjoy sharing your compliments with Jeffrey. We are glad to know you liked our on-site restaurants. We have also taken note of your suggestion regarding the coffee maker to improve our guest experience. We look forward to welcoming you back on your next visit to Charlotte. George Beattie Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From time of arrival to time of departure, my experience was positive! The entire staff of the Ballantyne executed flawlessly on every detail. My husband and I were greeted at the front desk with a warm welcome. After an extremely long day of travel, we were pleasantly delighted by the unexpected welcome gift awaiting our enjoyment. The suite was clean, spacious and most importantly, quiet! The bed was so comfortable, my husband fell asleep immediately which is a rare occurrence. I was a little nervous after reading reviews about the construction in the area, but I did not notice it at all. I will absolutely be staying at this property whenever in Charlotte again. My only complaint (more of a suggestion rather than a complaint) was that the lobby bar stay open just a little longer. Because of our evening arrival, we weren't able to soak in the true ambience of this beautiful hotel by spending time in other areas of this spectacular property. I am looking forward to my next stay and will be sure to arrive earlier to experience more of the amenities that this hotel has to offer. Well done, Ballantyne, well done!…
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 4 weeks ago
Dear Y8047NYbrittanyp, It was our pleasure welcoming you to The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted that your experience was perfect from beginning to end and that you enjoyed our modern, rejuvenating rooms, the courteous service received from our devoted associates, as well as comfortable beds. We have also taken note of your suggestion for the timing of Gallery Restaurant and will share it appropriately to improve our guest experience. We love knowing you plan to return and look forward to seeing you and your husband again. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$310 - $420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ballantyne hotel charlotte, ballantyne hotel charlotte, ballantine resort charlotte
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
244
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Claim Your Listing Frequently Asked Questions about The Ballantyne, a Luxury Collection Hotel, Charlotte
Which popular attractions are close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Nearby attractions include Fox and Hound Ballantyne (0.2 miles), Ballantyne Village (0.3 miles), and Regal Ballantyne Village Stadium 5 (0.3 miles).
What are some of the property amenities at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Conveniently located restaurants include Bad Daddy's Burger Bar, Gallery Restaurant, and Stone Mountain Grill.
Are there opportunities to exercise at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ballantyne, a Luxury Collection Hotel, Charlotte?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Many travelers enjoy visiting President James K. Polk State Historic Site (2.5 miles) and Providence Presbyterian Church Cemetery (4.4 miles).