The Ballantyne, a Luxury Collection Hotel, Charlotte
986 reviews
#19 of 212 Hotels in Charlotte
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Full view
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Room & Suite (134)
Dining (64)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ballantyne, a Luxury Collection Hotel, Charlotte
Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#19 of 212 hotels in Charlotte
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Ballantyne, Charlotte provides luxurious accommodations set in an exceptional location near North Carolina shopping, outdoor recreation, dining and entertainment. Luxuriate at The Spa at Ballantyne or wade in the refreshing pools. In your spacious Charlotte hotel room, explore the in-room dining menu and order scrumptious cuisine from Gallery Restaurant, offering fine dining and weekend brunch. Walk to Ballantyne Village or to Ballantyne Corporate Park. Uptown attractions and The US National Whitewater Center are a short drive on I-485, while SouthPark mall is eight miles away. Whether you're returning from Carowinds or newly arrived from Charlotte Douglas International Airport (CLT), let The Ballantyne receive you with gracious services.
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Room & Suite (134)134
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Patio
Kids stay free
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Poolside bar
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Romantic
Languages Spoken
English, Spanish
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
30Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
986Reviews14Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
My wife made overnight reservation to celebrate our wedding anniversary. Checked in around 3pm and our room was ready, front desk staff was very nice and friendly. We had room with king size bed and it was spacious and was in excellent condition. Bathroom not only had stand in shower but also had tub. The grounds of the hotel are lovely but I was sad that the golf course has been shut down. We also had reservation at the spa and it was not very far from the front desk which was very nice. After going out to dinner, we came back to the hotel to have a drink to celebrate and went to the Gallery Bar. Very nice selection of cocktails and the bartender that evening was very nice. I highly recommend The Ballantyne for anyone that wants to pamper themselves and celebrate a special occasion.…
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Date of stay: April 2021
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 4 days ago
Dear Bob, Thank you for taking the time to share that your anniversary stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are thrilled to know you were pleased not only with our well-kept rooms and beverages but also with our courteous associates, especially the bartender. We appreciate you recommending us to future guests and look forward to welcoming you and your wife again soon. Luciano Bengardino Director Of Rooms
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Although it is Covid, I have stayed at many hotels in the past 9 months. All others have been great experiences until now. There was absolutely no indication which was the main entrance to the hotel. They are operating on a skeleton staff. When I finally found the desk and politely shared my experience he blew it off and said “well you found me now”. When I did drive onto the premises, there was a sign saying “not responsible for items left in the car”. I had been on the road for a few weeks and had a few bags. I could only manage two bags up to my room on the first go, no bellmen to help. After a little while I felt uncomfortable leaving my other bag in the car overnight. I went down to retrieve my bag and saw a sketchy guy wondering the parking lot. Looking at cars and looking around. I asked the hotel if he was an employee and they said no. I was glad I decided to take the bag out of the car. I had an early morning checkout and managed to move my bags out of the hotel. No one in sight anywhere. Although the rooms were pleasant, I found the sheets and room had an unusual odor. Maybe cleaning solvents? All in all, there is no reason to be so understaffed and call yourself a luxury hotel. People are out of work and if the airlines are loading there planes like sardines again, they can afford to hire a few people. …
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Date of stay: April 2021Trip type: Traveled solo
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear Cosmopolitan765594, Thank you for taking the time to write a detailed review. We are sorry for the lack of attentive service and the issues you encountered while you were here. Your concerns have been shared with the appropriate individuals, and we are grateful for the feedback. What you experienced is not typical, and we would welcome another occasion to provide you with the seamless hospitality for which we are known. Luciano Bengardino Director Of Rooms
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This is a very nice, clean hotel, but just not the resort we expected from the website photos. We booked this for a family Easter getaway, but there was not much to do there. The pictures showed a billiards room and fire pit area, but we were told that is only for their event venue and is located at a separate hotel/ building. The lobby was beautiful, but not usable because it was set up like a restaurant with tables for their " tea parties" that you could sign up for around $45 pp. There is a nice indoor pool and jacuzzi room on the lower level. There is also a beautiful park/golf course behind the hotel, but the golf course is temporarily closed...the hotel does offer 3 complimentary bikes you can use to ride thru the park. The staff was extremely friendly. The rooms were very clean and beautiful. We did not try the restaurant, but it gets great reviews. This was a very nice hotel, but the next time we visit the area, we will choose a Marriott hotel closer to the shopping/restaurant areas.…
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear Travelmemom, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities here in the heart of Charlotte, North Carolina. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our guest experience, and we appreciate you letting us know the things you would expect. We hope to have another chance to welcome you on a future visit. Luciano Bengardino Director Of Rooms
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I am writing this review prior to even going for the spa experience. I was scheduling a weekend for friends to have a spa day. All busy healthcare providers. I was hoping for the process to be quick and easy. I definitely expected a higher level of service then I received. Staff not as helpful as I needed them to be. If the spa hopes to be considered again in my book they need to step things up in the customer service department.
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Date of stay: March 2021
Location
Service
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 4 weeks ago
Dear dmytrut, Thank you for taking the time to leave a review. It is never our intention to disappoint our guests in any way, and we are truly sorry for your unpleasant experience with our spa and for any unsatisfactory service you received. Your comments will be discussed with the appropriate individuals to ensure we are well poised to serve you better. We are grateful for every comment that helps us learn and grow, and we wish you all the best. Luciano Bengardino Director Of Rooms
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Enjoyed our long weekend at the Ballantyne. Comfy bed with luxurious mattress, pillows, and linens. Bath linens and toiletries were great, as was the robe. Separate shower (thankfully not a rain type shower head) and soaking tub were a nice feature. We ate breakfast and dinner in the Gallery restaurant. Food was good, creative, and not over priced. Afternoon tea looked lovely, but we did not have time to enjoy this.
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Date of stay: March 2021
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Mar 13, 2021
Dear Travelmom76092, Thank you for your delightful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that your experience was perfect from beginning to end and that you enjoyed our modern, rejuvenating rooms as well as your dining time at Gallery Restaurant. We are grateful for your feedback and look forward to seeing you again soon. Luciano Bengardino Director Of Rooms
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PRICE RANGE
$198 - $459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ballantyne hotel charlotte, ballantyne hotel charlotte, ballantine resort charlotte
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
244
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Claim Your Listing Frequently Asked Questions about The Ballantyne, a Luxury Collection Hotel, Charlotte
Which popular attractions are close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Nearby attractions include Ballantyne Village (0.3 miles), Fox and Hound Ballantyne (0.3 miles), and Regal Ballantyne Village Stadium 5 (0.3 miles).
What are some of the property amenities at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Conveniently located restaurants include Duckworth's Grill & Taphouse Ballantyne, Gallery Restaurant, and Bad Daddy's Burger Bar.
Are there opportunities to exercise at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ballantyne, a Luxury Collection Hotel, Charlotte?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Many travelers enjoy visiting President James K. Polk State Historic Site (2.4 miles) and Providence Presbyterian Church Cemetery (4.4 miles).