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The Ballantyne, a Luxury Collection Hotel, Charlotte

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10000 Ballantyne Commons Parkway, Charlotte, NC 28277
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (414)
Room & Suite (129)
Dining (65)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ballantyne, a Luxury Collection Hotel, Charlotte
Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 214 hotels in Charlotte
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Ballantyne, Charlotte provides luxurious accommodations set in an exceptional location near North Carolina shopping, outdoor recreation, dining and entertainment. Luxuriate at The Spa at Ballantyne or wade in the refreshing pools. In your spacious Charlotte hotel room, explore the in-room dining menu and order scrumptious cuisine from Gallery Restaurant, offering fine dining and weekend brunch. Walk to Ballantyne Village or to Ballantyne Corporate Park. Uptown attractions and The US National Whitewater Center are a short drive on I-485, while SouthPark mall is eight miles away. Whether you're returning from Carowinds or newly arrived from Charlotte Douglas International Airport (CLT), let The Ballantyne receive you with gracious services.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Patio
Kids stay free
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Romantic
Languages Spoken
English, Spanish
Hotel links
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Popular mentions
P A wrote a review Oct 6
2 contributions
The beginning of this review might not sound very positive, but to provide proper context I would like to start there. I encountered a mishap when I requested laundry service with a promised return the next afternoon/evening. The following evening at around 9pm I checked on my clothes and was informed it will not arrive till the next evening because it was not picked up until late afternoon and the dry-cleaning service is off site. This was disappointing since I left my laundry bag outside my door the night before the claimed 8am pick up time the following morning. I have a long stay of 6 weeks at this hotel and what a way to start the first week. The front desk receptionist who broke the news to me was Ms. Sasha Mow. This is when my bad experience turned around. First, she could have easily just let it be, apologize for the delay, and left me to figure out what to wear to the office the next day. This would have been the easy way out. Being in the customer service space for many years, I am impressed with how Sasha handled the situation. First, she apologized and offered to reach out to their internal laundry team to see if they can press my clean clothes. Then she said she will reach out if it’s even possible. I said “sure go ahead and please let me know what they say”. This is the first test since I’m not sure if she will call me back either way. About 45 minutes later, Sasha called to inform me that the onsite laundry team will press my clothes but not sure how long it will take. I’m up till midnight so I informed Sasha I’m willing to wait. Again, Sasha made a claim that she will call before midnight, otherwise, she will just leave it outside my door. So, here’s the 2nd test, I’m not sure if she will call me before midnight to inform me either way. To my delight, my phone rang at 11:38 p.m. to advise me that my clothes are ready to be delivered. She came up and had my clothes delivered, pressed and ready to go. In my view, Sasha has won all the acclaim for turning a negative experience to a very positive one. I keep thinking it would have been so easy for her to blame the previous shift and just take the easy route by apologizing without going the extra mile. So happy to see that Customer Service is still alive and well. To the Ballantyne Hotel Management, kudos to your training program as well. More impressive in my opinion is what Sasha did came from within, it’s what she brings to the table, your hotel and eventually your customers. She deserves to be recognized and spread her achievement to all. Paul A.
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Date of stay: October 2021
Value
Rooms
Service
Trip type: Traveled on business
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 2 weeks ago
Dear Paul, thank you for your review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to hear about your stay and how you enjoyed our hospitality. We could not be more glad to read about the special attention you received from Sasha. We are fortunate to have her as a member of our team, and it comes as no surprise to hear the dedicated service she demonstrated to you during your stay. Thank you again. We look forward to welcoming you back on your next visit to Queen City. Luciano Bengardino Director of Operations
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Sheri A wrote a review Oct 6
Atlanta, Georgia131 contributions74 helpful votes
+1
I came to the Ballantyne for use of their spa and in my research, I saw they offered afternoon tea. Although, I did not book a room in the hotel, my experience with these outlets was amazing. Initially, I was having trouble contacting the restaurant, so I phoned the hotel directly and was lucky to reach Jasmine who is the rockstar of this hotel. She was so pleasant and helpful and secured my tea booking. Once arrived, I was treated to an incredible experience with a very special table by the window. I was able to book the spa online and received an amazing pedicure and wash/blowout. All the ladies I encountered were true hospitality pros. The Ballantyne truly made my weekend in Charlotte extraordinary.
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Date of stay: October 2021
Cleanliness
Service
Room Tip: I did not book a room, I had tea and booked the spa
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 2 weeks ago
Dear Sheri A, Thank you for choosing us for the spa. We are delighted to read that you had a relaxing visit and loved the excellent service we offer. I will surely share your compliments with Jasmine for a job well done. We hope to welcome you back soon. Luciano Bengardino Director of Operations
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JWBP wrote a review Oct 3
1 contribution
+1
From the moment we checked in until we checked out we had an amazing experience. Even when there were a few not so good experiences, people stepped in and made it right. Lee and Elise were amazing at check in. Lee even switched our room when it was facing the golf course construction. Doug was my server for breakfast on day 1 and I wish he was our server on day 2. But even when we didn’t have a good experience with Dexter, Doug (who remembered my name from the day before) got us the things we needed and Alan the manager came over to hear our concerns and made it right. I had not one but two spa appointments. Marina (mine on the first day) and then Marina and Tracy, our massage therapists for the couples massage, were AMAZING in the spa!! The general manager even sent a bottle and chocolate covered strawberries to our room for our special occasion. We work in the hospitality and service industry and we were extremely pleased with our stay at Ballentyne and to be on the receiving side. We will definitely be back!💙💙💙
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 3 weeks ago
Dear Guest, congratulations to the happy couple, and thank you for choosing our hotel to be part of such a momentous occasion. We are flattered by your generous review of The Ballantyne, a Luxury Collection Hotel, Charlotte. It is very kind of you to recognize our devoted staff individually for their service. We will pass your kind comments over to each of them, and we are sure it'll make their day. We are excited about your next visit! Thank you, and safe travels. Luciano Bengardino Director of Operations
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Simon H wrote a review Aug 2021
2 contributions
We have stayed here over 25 times and Even during Covid and the staffing issues we have stayed and tried to understand the decrease in quality of this hotel. Unfortunately it just gets worse. Issues with the room. Issues with checking in Issues with checking out fighting us on the bill when we know what rewards we are entitled too. Really just a bad experience and getting worse
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Date of stay: August 2021
Rooms
Service
Sleep Quality
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Sep 1, 2021
Dear G2698LUsimonh, Thank you for choosing to stay with us once again and for sharing your concerns. It is apparent that we missed several opportunities to create the enjoyable stay you anticipated, and we sincerely apologize for that. We have also noted your comments regarding your bill and will relay them to the appropriate team to review. We understand the frustration this caused and appreciate your patience. Thank you for your time; we will address your feedback appropriately. Luciano Bengardino Director of Operations
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Joel K wrote a review Aug 2021
San Francisco, California1 contribution
What’s lovely about this hotel is the interior and service. What’s particularly ugly are the dark rain stains on the outside of the structure and the lack of architectural ornamentation on the windows, soffit, etc.
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Aug 16, 2021
Dear 429joelk, It was our pleasure welcoming you to The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that you enjoyed our modern, rejuvenating style as well as our warm hospitality. Thank you for letting us know how you feel about our property as it helps us plan for the future. We look forward to welcoming you back on your next visit to Charlotte. Luciano Bengardino Director of Operations
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PRICE RANGE
$198 - $459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ballantyne hotel charlotte, ballantyne hotel charlotte, ballantine resort charlotte
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
244
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Frequently Asked Questions about The Ballantyne, a Luxury Collection Hotel, Charlotte
Which popular attractions are close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Nearby attractions include Ballantyne Village (0.3 miles), Fox and Hound Ballantyne (0.2 miles), and Regal Ballantyne Village Stadium 5 (0.3 miles).
What are some of the property amenities at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Conveniently located restaurants include Gallery Restaurant, Bad Daddy's Burger Bar, and Stone Mountain Grill.
Are there opportunities to exercise at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ballantyne, a Luxury Collection Hotel, Charlotte?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Many travelers enjoy visiting President James K. Polk State Historic Site (2.5 miles) and Providence Presbyterian Church Cemetery (4.4 miles).