The Ballantyne, a Luxury Collection Hotel, Charlotte
10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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About
#20 of 213 hotels in Charlotte
Location
4.4
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
GreenLeaders Silver level
Explore luxurious guest rooms, event venues, and luxurious resort amenities. Escape to the pools or spa. Savor artfully presented, regionally inspired new American cuisine, and sample one of the Carolinas’ largest whiskey collections. Guests enjoy curated experiences like afternoon tea and experiential group dining. The Ballantyne features a collection of elegant ballrooms, professional meeting rooms, and outdoor venues. A complimentary Ballantyne-area shuttle is available for nearby dining and conveniences. Explore this dynamic city and exceptional outdoor recreation, or wander idyllic country roads.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Kids stay free
Valet parking
Paid wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Patio
Tennis court offsite
Water park offsite
Board games / puzzles
Highchairs available
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Concierge
Convenience store
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Fireplace
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Luxury
Languages Spoken
English, Spanish
Location
66Somewhat walkable
Grade: 66 out of 100
22Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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1094Reviews16Q+A100Room tips
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Nice hotel. Rooms were ok, dated, especially the bathrooms. Service (housekeeping, valet, etc) is very good. Spa is great. Lots of construction outside, didn’t seem to bother us except the main entrance is closed. Service at the restaurant for breakfast was great one day and really slow the next. Food was very good though. One day the elevator was in service mode in the morning and held to one floor. This was frustrating as there were lines for the elevator. And then people would skip the lines. That was frustrating.
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Lower floor maybe better while there are service issues with the elevator
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 4 days ago
Dear run4ace, Thank you for the nice review of your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. While we are happy to know you liked most aspects of our hotel, we truly regret not meeting some of your expectations. We have shared your comments with the appropriate individuals to take corrective measures and are grateful for your patience. We hope you will stay with us another time so we can provide you with a much more satisfying experience. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is gorgeous, but what luxury hotel isn't? It's the staff that makes this hotel stand out. They are very customer service oriented, friendly, and welcoming. Our valet Jeffrey Barbour left a positive impression on our group. He went out of his way that was above and beyond bringing our luggage to the car. He was truly vested in ensuring that our experience at the Ballantyne was enjoyable, and provided us with service that was fit for VIPs. Cudos to the Ballantyne for hiring exceptional, quality staff! 👏👏👏
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Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 6 days ago
Dear cindykF74DB, We appreciate your review of your recent stay at The Ballantyne, A Luxury Collection Hotel in Charlotte. It is great to hear that we were able to go above and beyond your expectations during your stay. Our team works hard to ensure that each guest has a comfortable and enjoyable experience, and we will be sure to share your kind words with Jeffrey. Thank you for taking the time to share your feedback, and we hope to welcome you back for your next visit to Charlotte. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cannot say enough about how beautiful and clean this hotel is. We had a king deluxe room and it was perfect. Breakfast on the outside terrace of the Gallery was great and the young waitress we had was so very friendly and accommodating. Emery at the outdoor pool was terrific and worked relentlessly to serve the many guests there. I would highly recommend this hotel for your stay in Charlotte. The location, luxury hotel, and kind hospitality were 5 star.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 6 days ago
Dear snowflak, We sincerely appreciate you taking the time to share your wonderful experience at The Ballantyne, A Luxury Collection Hotel in Charlotte. We are thrilled to hear that you found our Southern hospitality and resort amenities enjoyable during your stay in the heart of North Carolina. Ensuring a welcoming and peaceful atmosphere throughout your visit is our top priority, and we are glad that you had a comfortable stay in our accommodations, appreciated our warm hospitality, and enjoyed dining at The Gallery. Your kind words about Emery are greatly appreciated, and we will make sure to share your compliments with her. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again soon. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at this hotel is what makes it so special! I have to give extra credit to two of the bellmen we interacted with during our 3 night stay. Nakia and Jeffery were rock stars! Super friendly, very helpful and top notch customer service! If these two guys could be cloned to work at every hotel, the world would be a much happier place. The hotel it's self is lovely, the rooms were clean and spacious. We didn't eat there. I will say the setting was not what I expected. It was in an industrial area, the photo's did leave me to believe I was going to go up a tree lined road to big hotel. Nonetheless, I'd stay there again. There were a lot of nice places to eat nearby.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear heidid864, Thank you for your recent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Nakia and Jeffery. Thank you again, and we hope to have the opportunity to welcome you back very soon. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a lie, wasted my time, my money, and ruined a moment I looked for what to for almost 20 years. I will be hiring an attorney because there is clear sexism, racism, fraud, and susceptible trade practices. I asked for the manager to call me, he brushed me off again - guess I’ll make Marriott care since doing the right thing isn’t their brand. THIS IS NOT OKAY! I…
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 3 weeks ago
Dear Alex D, Thank you for choosing to stay at our hotel to celebrate your daughter’s birthday, as well as Mother’s Day. We sincerely apologize for the inconvenience you faced during your recent visit to our hotel. We understand your disappointment with the unavailability of our spa services and the overall experience you encountered with the area development. Please know that we deeply value your feedback. We are known for our exceptional service and attention to detail, and we are disappointed this was not your experience. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On a recent visit to Charlotte we stayed at Ballantyne Luxury Hotel on April 20-25, 2023 and during our stay we were treated like royalty. Not only is the hotel breathtaking and classy but the people are amazing and go over the top to make sure everything is top notch. I would like to thank everyone and have a few names of people who went out of their way to make sure our stay was perfect. Cameron Nakia Brittnee Jeffery Isaiah Maggie Emily Josh Mya The spa is amazing and absolutely a must. The gift shop provided me with many of the highest quality toiletries to spoil myself with once I return home. The food was delicious, the grounds were impeccable and the beds were so comfortable that on our fourth night we actually bought one for our home. Best nights sleep ever!! Thanks again for a wonderful experience. We hope to see you all again soon!!! Sincerely, Andy & Roni Brooks…
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Everything about this hotel is breathtaking and to be enjoyed. Take a walk on the grounds enjoy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 3 weeks ago
Dear RoniBrooks, Thank you for your fabulous review of The Ballantyne, A Luxury Collection Hotel, Charlotte. It is great to know you were impressed not only with our elegant property and delectable food but also with our modern, rejuvenating rooms featuring comfortable beds and the exceptional service provided by our associates. We will enjoy sharing your flattering remarks with the staff members you mentioned. We are also pleased to read you had a revitalizing experience at our state-of-the-art luxury spa. We appreciate your business and look forward to your next visit. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am really sad to leave this review. I waited but issue has not been resolved. I realize I left items in my room …BUT I called same day as check out…was told the room had not been cleaned and they would retrieve and call me. The items do value around 300 bucks. No call. The next day I called again…I was told yet again it would be handled. Then I got 2 more calls that day from same person …asking for room number, name and items…so with the day before it’s now been 4 times I’ve given the info. Called again next two days…then I get a call they can’t find them…no attempt to resolve. I called every day for a week before housekeeping mgr called me. She told me genres mgr would call to resolve, that was over a week ago. NO CALL! except someone who asked me for info for twenty hundredth time. Really under par for a hotel of this caliber.…
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 5 weeks ago
Dear 522connorf, Thank you for taking the time to share your review. We appreciate you bringing this to our attention promptly so we can investigate and be on alert. Any property left behind in a guest room or on our hotel property is brought down to the Loss Prevention/Security department for safekeeping and logged for tracking purposes in hopes of finding the rightful owner. We make every effort to provide exceptional hospitality in all aspects, so we regret letting you down. We will share your message appropriately, and one of our managers will reach out to you shortly. Thank you again. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had previously stayed at this hotel back on October 2022. This time around we were heading home and our flight was cancelled and we were stuck in Charlotte for two days. It was a last minute selection through hotwire and we were happy when we found out it was the Ballantyne. But when we got there, construction closed one entrance. Ok, we knew they had plans. Then one of the elevators was not working. So the line to use was rather long. My parents room was (113) off of the lobby. Unfortunately, they heard the lobby music all night long. The second night, the doors to the wing were closed which allowed for a quieter evening. They found a bottle of wine half drunk. So we reported it so they were not charged. My mom had dropped something and when she looked for it, she found a sock under the bed. Our room was 529. Fortunately, once in the room, it was quiet as there were some noisy people as you walked passed their rooms. Our room was not as clean or stocked as it should have been. There was no bars of soap for the sink. There was no soap holder had there been a bar. There were no q-tips, cotton swabs. The amenities was a small bottle of lotion and mouthwash. The shower had bottles of body wash, conditioner and shampoo. But how does one wash their hands or take a bath with no soap? In addition, there were no amenities on display as the sign read. So I made sure to take a picture so as not to be charged. And the fridge was not fully stocked. So again, I took a picture of this too. I dropped something and when I went to pick it up, I found toe nail clippings. So that led me to believe the rug/floor had not been vacuumed. We wrote a note with a tip and we received soap, the clippings were gone. But should I have to point this out? Although it was through hotwire, it was not cheap. They had a cute teatime on Sunday and we would've done it, but there were not options for gluten free or dairy free. Note, there is free coffee/tea, but you need to be dressed to travel down to the lobby to obtain. This turned out to be great for my dad as he was located nearby. Internet is not so great. I could not connect my phone no matter what I did. I kept getting a DNS error or something like that. The password I was given for the conference connection did not work. So now comes check out, which should have been smooth and quick. It turns out someone charged a breakfast to our room and it almost seemed like nothing was going to be done. And when a call was made, they were going to leave our bill unsettled so that they could figure it out. Yeah, no. I wanted that settled right then. We were heading to the airport to go back home. What recourse would we have if more charges were incurred on our left open bill? Apparently, someone gave the wrong room. If someone gives their room number, there should be a name check with ID. How often does this happen? I was not happy with this last impression most of all. This visit was not as pleasant as the first especially as it was an added expense we could not avoid.…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Apr 22, 2023
Dear MeloPeach, Thank you for your return visit to our hotel. We sincerely apologize for the difficulties you and your family encountered in the assigned accommodations and the noise issues you all had during your time with us. We will address your remarks with our team to take corrective measures. We are also sorry for the lack of concern from our associates regarding the billing-related matter you raised. Hopefully, this was taken care of by our team later on. If you require any further assistance, then please reach out to us. We are grateful for your patience and would love to have a future opportunity to restore your confidence in us. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the pleasure of staying at this fabulous hotel recently. From the divine fragrance as you walk in, the professional friendly doormen who offer you a drink on arrival to the efficient informative check-in with Maggie, our stay was second to none. As luxurious as our room was, with great attention to detail, we also enjoyed the many options in and around the hotel to relax- beautiful indoor & outdoor pool, quiet lounging areas, bar and tea area. My visit to the Spa was pure indulgence! The current building work being done across the park is not intrusive/noisy and we look forward to revisiting one day to see the completed project as well as enjoy another stay at this great hotel! Many thanks to all the staff!
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Once you’ve booked your accommodation, book your Spa treatment straight away. Their fabulous...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Apr 20, 2023
Dear Nadirat2015, Thank you for sharing that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and will share your compliments with the entire staff, especially Maggie. She is a real asset to our team. We also appreciate you highlighting our accommodations, amenities, and particularly your spa experience which was wellness-enhancing. We look forward to welcoming you back to your home away from home whenever your travels bring you to the area. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love this hotel. This was my second stay. Everyone is kind and helpful. Shout out to Jeffery who helped us with our bags and always greeted us with a smile. The bartenders were also excellent. Im excited to see how the construction turns out.
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Apr 17, 2023
Dear jessicamN1003BL, Welcome back to The Ballantyne, A Luxury Collection Hotel, Charlotte, and thank you for the generous review. We are pleased we exceeded your expectations once again. We appreciate you mentioning our exceptional team, especially our bartenders and Jeffery. Our associates truly encompass the warmth and comfort of genuine hospitality. It was our pleasure serving you, and we would love to welcome you back to see our revitalized accommodations. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$269 - $372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ballantyne hotel charlotte, ballantyne hotel charlotte, ballantine resort charlotte
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
244
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Frequently Asked Questions about The Ballantyne, a Luxury Collection Hotel, Charlotte
Which popular attractions are close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Nearby attractions include Fox and Hound Ballantyne (0.2 miles), Ballantyne Village (0.3 miles), and Regal Ballantyne Village Stadium 5 (0.3 miles).
What are some of the property amenities at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Conveniently located restaurants include Bad Daddy's Burger Bar, Gallery Restaurant, and Blackfinn Ameripub - Ballantyne.
Are there opportunities to exercise at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte have an airport shuttle?
Yes, The Ballantyne, a Luxury Collection Hotel, Charlotte offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Ballantyne, a Luxury Collection Hotel, Charlotte?
The staff speaks multiple languages, including English and Spanish.