I stay here frequently when in town for business and it is hands down my favorite hotel in Charlotte. Its a luxury hotel and looks, smells and feels like one. Everyone here calls you by name and when I finally got around to changing my name to my married name, they all started calling me by it. The Gallery Restaraunt is great too, if you have status you can choose a comp breakfast over points ($20 for you and another for a guest) and they’ll being it up to the bar if you dont have time to go to the restaurant. I get dinner here frequently and the options are nice and you can order off of any menu no matter if you ate in ur room, the bar or the restaurant. The service is always too notch and everyone in the restaraunt will stop and talk to you. My favorite is Kojo A. bc he always remembers my fav foods, drinks, how i like them prepared, and anticipates all my needs. He even hunted down some lamb chops for me when they ran out for the week (he made my week). If you are staying in the area, check this place out!

Enjoyed our long weekend at the Ballantyne. Comfy bed with luxurious mattress, pillows, and linens. Bath linens and toiletries were great, as was the robe. Separate shower (thankfully not a rain type shower head) and soaking tub were a nice feature. We ate breakfast and dinner in the Gallery restaurant. Food was good, creative, and not over priced. Afternoon tea looked lovely, but we did not have time to enjoy this.

My best friend of 30 years and I scrambled to find somewhere to go after having to cancel our original plans for our annual girl's trip. With all of the downtown choices, I wasn't sure where to stay. Even though it is not downtown, I don't regret choosing the Ballantyne, as it is a beautiful hotel, and there were some highlights that made it overall a great stay! First, I'll start by saying exceptional customer service is everything to me, and Gabby with reservations has it down to a science. I had a few conversations with her prior to my arrival, and after meeting her in person, I can see why she is so good at her job. I appreciate people like her so much! I was also able to speak to Eric with food and beverage over the phone and also met him in person. I'm just so impressed with some of the people at the Ballantyne, and he is one of them. We had some dining requests and concerns due to the pandemic, and he replied with empathy and did everything he could to accommodate and make us comfortable. Due to my spa experience not being what I had expected, I spoke to Jana, the spa director, and again I was impressed with the people who help make the Ballantyne special. You are able to talk to them openly and sense they truly care about what kind of experience you have. There were some disappointments during my stay, but they can't overshadow the positives that I experienced also. Afternoon tea was amazing. The food, the service, the ambience...one of the best afternoon tea services I've been to, and I've been to many in many states and countries! We also had dinner and brunch at the Gallery and enjoyed those as well. The room was beautiful, although the hallway noise in the early morning hours were plentiful the first night. All of my issues were addressed, and I think besides it being a beautiful hotel, it all boils down to the people behind the scenes who made my stay a good one. I hope to one day come back and enjoy the Ballantyne and all it has to offer.