Room service was excellent. Kevin was very professional as well as kind and personable....he was refreshing after a long day of traveling and working . Hotel is clean and comfortable .... Please dont make me make a minimum character review of 2000
Our family has found a new hotel in Charlotte & it is The Ballantyne! From the moment we arrived and were greeted by Jeffrey Barbour, the doorman/greeter/valet/chauffeur/bellman,(SERIOUSLY, give this gentleman a raise; he does it all!) my daughter and I felt so welcomed! We travel quite a bit, and service like what we experienced here at The Ballantyne, is sadly, hard to find! The gentleman at reception when we arrived was also professional and welcomed us. We spoke with housekeeping who was also cheerful and professional. We ate dinner at Zinicola, right down the road, at Jeffrey’s recommendation, and we would go back! We also enjoyed the immaculate and quiet pool area. The only thing I would say about that is that the travertine tile is SLICK when wet, and more signs warning guests who might not be as paranoid about this as I am, would be helpful. The beds were cozy, great pillows, and fluffy, beautifully laundered towels. A.Greco…
Had a relaxing night stay. Pool was unexpectedly crowded, but staff was attentive. Jeffrey B made sure my birthday was extra special with a poolside cocktail! Room was clean and very comfortable. Breakfast and dinner at The Gallery were very enjoyable.
We had the most fantastic stay at this classically beautiful resort. We traveled to NC for a wedding weekend and stayed 4 nights at the Ballantyne. The staff went out of their way to make sure we were so well taken care of and anticipated all of our needs (for 4 adults and 2 kids!) Reginald and Derek in the lobby are such kind, enthusiastic and attentive gentlemen. They always made sure to check in with us and made our day as easy and effortless as possible. All of the front desk staff were fabulous and happy to help. We took advantage of all the amenities here including hair services at the beautiful spa with our amazing master stylist Edwina who was absolutely fantastic. Highly recommend her!! The service at the beautiful outdoor pool was flawless, enthusiastic and attentive. The pool staff work so hard in this heat and you would never know it, they are busting their butts and make it look so easy! The Gallery restaurant was also absolutely delicious. Highly recommend heading their for brunch! If you stay at this hotel do not miss the royal afternoon tea service! Our kids absolutely loved this and it was such a fabulous way to celebrate our trip! Everything was delicious and elegant. We have two new tea aficionados! The staff was fantastic, informative and lovely. 5 stars, all around! We will be back!…
Great food service and Derek and Reginald are outstanding. Able to help with anything. Rooms are well set up. Pool is very welcoming, staff friendly. So many options and quiet. Now they do make you write way too much on the Review
The valet attendants were very nice and accommodating. Jeffrey B. was especially helpful and friendly. All in all it was a good stay. The room was nicely appointed and I found the service in the hotel to be good. The restaurant staff were very nice and attentive when I was there for lunch. I found the menu items were described really well on the menu card and there were many items that I wanted to try but I was ultimately underwhelmed by the food. I ordered the French onion soup, truffle fries and chicken sandwich. I’m hoping my next dining experience there will result in me picking tastier menu items.
Beds were so comfy. House keeping was a little excessive but very thorough and clean. Jeffrey Barbour was very helpful with our bags!!! The mini bar was a little expensive but my bathroom was amazing. Overall great hotel.
Audi was truly amazing! Helped with all my needs and was very warm and welcoming! She made our stay that much better! Will be returning soon. The rooms were absolutely perfect and beds were nice and comfortable.
I recently stayed at the Ballantyne and had an incredible experience. From the moment I set foot inside the lobby (at 7:30 AM) I was greeted promptly with a smile from Alisa at the front desk. She went out of her way to make me feel welcome. She checked me in early and showed me the complimentary (and tasty) coffee and my conference room. Everyone I encountered at this property enhanced my experience in such warm and positive ways. From Audi at the front desk, to Frederico in catering, the attention to detail (and to me personally) was seamless. The property has temporary construction (should end soon) and even with that in the distance, the room quality, food, and service made me forget about it! Lastly, Jeffrey (Jeff) Barbour was one of the most personable people I’ve encountered (and I’ve met a lot). He was helpful, warm, and entertaining as he bid me farewell in the lobby. I had a wonderful experience here- it has my highest regard. We will be back very soon. Thank you! Mo…
What a beautiful property and resort. Everything here was immaculate. The service, particularly from bellman Reginald and front desk host Alisa Ryan, was great as well. We also loved the pool and pool bar/restaurant!