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The Ballantyne Hotel and Lodge

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GreenLeadersSilver level
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10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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4th Night Free/Breakfast
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680 Reviews from our TripAdvisor Community

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Showing 668: English reviews
Connecticut
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed for 2 nights at the Ballantyne- the pool and fitness center were nice. We had two connecting rooms and found them to be a bit tired. The halls also smelled musty which I found annoying. The rooms were quiet and the beds comfortabtle. The cleanliness was fine but not great. I think the hotel rooms need a refresh... More 

Helpful?
Thank Robyn D
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Robyn D, Thank you for sharing your feedback. While we are glad to hear that you found our staff pleasant and our accommodations comfortable, it troubles us to hear that your stay did not exceed your expectations. We intend to provide an experience that is both luxurious and refreshing in every area. We will take note of your comments... More 

Richmond, Virginia
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed here multiple times for business and pleasure. The hotel is in the suburbs of Charlotte. Large property with golf, spa and conference space. The rooms we have had have been spacious and clean. The staff is top notch and was accommodating for a few special requests. Always very quiet even when the hotel is full. The restaurant... More 

Helpful?
Thank orlickg
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear orlickg, Thank you for taking a moment to share your experience. It is always our pleasure to have you with us, and we take pride in ensuring that our guests have an unforgettable stay. We are pleased to hear that you enjoyed your well-appointed room, the cuisine in our restaurants and the serenity of our property. From the fitness... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is 45 mind away from CLT airport not too far and not too close to all the busyness of downtown Charlotte. Nice indoor and outdoor swimming pool with spa and offers nice view. Highly recommend if you are in Charlotte area.

Helpful?
Thank Josephine Y
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Josephine Y, Thank you for sharing your experience at The Ballantyne. We’re pleased you had time to enjoy both of our swimming pools and unwind at our spa. We appreciate your recommendation, as we consider ourselves a luxury retreat with easy access to downtown Charlotte. We look forward to accommodating you if your travels bring you back to the... More 

New York City, New York
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Charlotte is zen like enough for having a relaxed mindset... But when your job is stressfully plugged to the word economy and holidays madness with the family hits , nothing better than a local secluded escape minutes away from the burbs. The Spa here is a most! Amazing staff , great services and glorious setting overlooking the golf course. When... More 

Helpful?
Thank Romperine
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Romperine, Thank you for taking a moment to share your review. We are pleased to hear that your experiences at The Ballantyne are consistently enjoyable. It sounds like the treatment you received at our spa was just what you needed to truly relax. We pride ourselves on ensuring each guest's stay is nothing short of amazing, and given the... More 

South Carolina
Level Contributor
62 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This is truly one of the best places my wife and I ever get to stay. This time we went for her 30th birthday weekend. We spent more time at the hotel this time than usual. She used the spa (A++++ for Glenn) and I took part in the Golf (A+++). We also spent time both days by the pool.... More 

Helpful?
Thank LUTiger16
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear LUTiger16, Thank you for your kind words, and another happy birthday to your wife. We are delighted to hear that your return experiences are always as exceptional as your first, and it is our pleasure to provide the same fine service every time. From your time at our magnificent spa and challenging golf course to your relaxing days by... More 

Maysville
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the best place to hold events of any kind. Personal or business. The bed is so comfortable till you don't want to get out of it. The staff goes beyond there job description to make sure your stay is an unbelievable stay. They are so friendly and professional. This is a must stay place. Can't forget the chef... More 

Helpful?
Thank moniquem237
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear moniquem237, We appreciate the opportunity to learn more about your experience. It is wonderful to know you had such a fine stay in our luxurious accommodations and thanks to the service of our dedicated team. Your kind words toward their efforts will be passed along. We look forward to accommodating you again in the future, and we hope you... More 

Matthews, North Carolina
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I booked a one night stay to celebrate my birthday. Over the phone they assured us that our room would be ready for check in at 1:00. We arrived around 1:15 and were told they were finishing up cleaning our room and it would be about another 15-20 minute wait. Well, that turned in to over an... More 

Helpful?
Thank jroper07
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear jroper07, Thank you for sharing this feedback with us. We apologize for the delay in preparing your room. We can understand how frustrating this must have been, especially when wanting to start your birthday celebration. We do hope that once you could enjoy your accommodations, the remainder of your stay exceeded your expectations. We wish you all the best... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is by far one of the best I have ever stayed at. Everyone was without any hesitation sincerely nice and knowledgeable about the property. We never had to leave the property for any reason, everything needed was right there. The room was fantastic with comfortable beds, more accessories than needed and accessibility for fast room service and amenities... More 

Helpful?
Thank lmalone53
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear lmalone53, Thank you for sharing such kind words about your stay at The Ballantyne. We are overjoyed to know that the highlight of your visit was our service, paired with our spacious accommodations and thoughtful amenities. It was our pleasure to provide you with a luxurious, exceptional stay. We would love to welcome you back anytime. Sincerely, Peter Grills... More 

Macon, Georgia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My sisters and I decided on the Ballantyne as the destination for our "girls weekend" and we were delighted with our choice. Our room was spotless and comfortable. Every single member of staff was incredibly helpful and always pleasant. While calling to make our reservation I had the pleasure of speaking with Bill. He was incredibly kind. He is an... More 

Helpful?
Thank anaisninsiana
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear anaisninsiana, Thank you for choosing The Ballantyne for your girls’ weekend! It is wonderful to know that from once you arrived until you checked out, you enjoyed the perfect stay. We hope you all feel more relaxed and rejuvenated, even a few days after your visit. We will be sure to let Bill and Bryan know that your family... More 

Hilton Head, South Carolina
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Love this hotel. Have stayed here several times when visiting family near by. The lobby is so elegant, very welcoming. You walk in and you're greeted by someone, the ambiance is so lovely. At one side there is a large fireplace with couches and small tables around where they serve Afternoon Tea which is fabulous. The center has large comfortable... More 

Helpful?
Thank Mary Ann W
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Mary Ann W, We appreciate the opportunity to learn about your experience at The Ballantyne. We were excited to learn that each of your stays here has been better than the next. Whether enjoying Afternoon Tea or quiet time in your guest room, every aspect of your stay should be exceptional, and we are pleased to know this was... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Location: United States > North Carolina > Charlotte > Ballantyne East
Price Range: $200 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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