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The Ballantyne Hotel and Lodge

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701 Reviews from our TripAdvisor Community

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Showing 689: English reviews
Concord, North Carolina
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Recently spent a weekend relaxing here with family. Received top notch service from all staff. Clean facilities. Super quiet and comfortable room, very spacious. Enjoyed the spa, pool, restaurant, and bar. Hope to return sometime.

Helpful?
Thank Mary J
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Just arrived at this beautiful hotel today where we were made feel very welcome from the beginning. Our room is gorgeous and we were given a free upgrade to include a balcony with golf view on arrival. Both indoor and outdoor pool areas are very relaxing and tastefully decorated. Loving it all!

Helpful?
Thank Elaine M
Anderson, South Carolina
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My spouse and I enjoyed our time here at the spa! Very peaceful and elegant place. We had a nice outside view of the golf course while being served breakfast. Although the breakfast could have been better the spa staff took good care of us! Will definitely return here for another spa getaway!

Helpful?
Thank Co_Mikel
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Co_Mikel, Thank you for your review. We are pleased to hear that you enjoyed a relaxing time at our spa. While we are glad to have welcomed you for breakfast as well, we have made note of your comments and will address them with the appropriate department. We hope to see you again soon. Sincerely, Peter Grills General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
12 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for a very special anniversary. The first room we were given was not what we had asked for at the time of our reservation. They did switch our room, but that took time and isn't a fun way to start a vacation. The hotel was pretty from the outside, but for some reason it just didn't wow... More 

Helpful?
Thank celia0812
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear celia0812, Firstly, congratulations on your anniversary. We appreciate that you chose to celebrate such a special occasion with us. That being said, we regret to hear that your stay did not exceed your expectations. We understand that this must have been disappointing, and we have made note of the challenges that you faced during your stay so as to... More 

Roanoke, Virginia
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We Have Stayed At The Ballantyne quite a few times and the service is the best. The beds are high and very comfortable. The turndown service is great and the housekeeping staff is always warm and friendly. The indoor pool area is starting to look a little ragged but I love the resistance pools. The Ballantyne area is loaded with... More 

Helpful?
Thank Barbara S
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Barbara S, Thank you for this review and your return visits. We are honored by your loyalty, and we are delighted to hear that you enjoyed the comfortable accommodations provided during your stay. It sounds like you are familiar with the amenities that we provide, and we are happy to hear that you have been able to get the... More 

Raleigh, North Carolina
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel was very nice. The rooms were awesome! The meeting spaces were very good. Had a good variety of meeting room sizes. The spa and golf course were in excellent condition. The exercise room large with a good variety of equipment. I give the meeting food a C+.

Helpful?
Thank williamstrickland
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear williamstrickland, Thank you for your candid review. It sounds like our meeting spaces were able to meet your business needs and that our challenging golf courses allowed for a tranquil getaway. Your feedback regarding the meeting food is appreciated, and will be passed on to our culinary team. We are pleased to have been able to accommodate you, and... More 

new york
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here using reward points while in town for a family reunion and loved it! The Pros: - Check-in and Check-out were both quick and efficient, even when arriving very late at night due to flight delays. - Room was very spacious, quiet with a comfortable bed making it very difficult to get up and get moving. - Bathroom was... More 

Helpful?
1 Thank girlinthecity97
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear girlinthecity97, Thank you for taking a moment to share your thoughts. We are pleased to hear your expectations were exceeded upon arrival with a swift check-in, spacious accommodations and exceptional in-room dining. We strive to ensure that each guest has a remarkable experience and we are delighted to know that we were able to provide this for you. It... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Bar none the best service I have ever had at any hotel. I called the front desk and they answered the phone by addressing me by my name (not a big deal or rocket science to do, but I was impressed). I have stayed in many upscale hotels, not once has the front desk called me back to make sure... More 

Helpful?
1 Thank Tony M
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Tony M, Thank you for your kind review. We are delighted to hear that you were pleased with our attentive staff and your elegantly appointed accommodations. It is always our pleasure to ensure that each guest receives service that is nothing short of impeccable, and we are proud to have been able to provide that for you. We would... More 

Charlotte, North Carolina, United States
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was in town for a convention and stayed at the hotel. The staff was very friendly and accommodating. My room was nice but a little dated. It looked like it had not been updated since the '90's. Overall, it was clean and well appointed. I was there for a convention, so we did take the shuttle to a restaurant for... More 

Helpful?
Thank photodigichick
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear photodigichick, Thank you for taking a moment to share your experience. We are glad to hear that you enjoyed the service provided by our staff, and we hope that you enjoyed your conference. However, we are disappointed to hear that your stay did not exceed your expectations. We have made note of your comments, and we will be referencing... More 

North Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband sent me here for the weekend of my birthday. Beautiful hotel. Staff was top-notch. My room was spacious, clean, and very comfortable. Awesome golf course view. Marble floors in the foyer. Double-doors to the bathroom. Little, thoughtful incidentals (i.e., Q-tips, sewing kit, etc.) Large glass shower. Dish TV. Free wifi. Stocked bar. Room service had a limited dinner... More 

Helpful?
1 Thank SLBain
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear SLBain, Happy belated birthday! Thank you for this kind review and your return visits. It sounds like your birthday weekend was relaxing and enjoyable, and we are pleased that we were able to provide that for you. We are also delighted to know that our landscape, accommodations and amenities were to your liking. We would love the opportunity to... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Golf course
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277-2484
Location: United States > North Carolina > Charlotte > Ballantyne East
Price Range: $221 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#2 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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