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Just did a weekend at this hotel.
It was just ok.
The hotel is undergoing renovations.
I booked a room with a city view.
JOKE... I got a room on the 2nd floor in the back of building, with an obstructed view with a large...More
Response from Ballantyne H, Director of Rooms at The Ballantyne, A Luxury Collection Hotel, CharlotteResponded 2 days ago
Thank you for taking the time to share valuable feedback on your recent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Your feedback allows us the opportunity to continue to enhance our offerings and amenities to meet and exceed our guests expectations....More
My family and I spent 4th of July at The Ballantyne and it was absolutely a PERFECT day!!! We wanted to spend the day by the pool being pampered and that’s EXACTLY what we did! Their exceptional service began the moment we walked in the...More
My wife and I enjoyed a 3-night stay at the property. The concierge, valets, pool staff and cleaning staff were all extremely friendly and attentive. Request a room on the back side of the property where you can watch golfers finish their rounds on the...More
This hotel wants to be a luxury hotel, but it is not. Every service person we interacted with was pleasant, helpful and created an aura of high standards. The lobby was non-existent as it was under construction. The outdoor pool was fine. We had many...More
Response from Ballantyne H, Front Office Manager at The Ballantyne, A Luxury Collection Hotel, CharlotteResponded 2 weeks ago
Thank you for your feedback and kind words about our team members! We apologize for any inconvenience you experienced with our lobby and our indoor pool being closed while undergoing an exciting transformation! We hope that you will be able to join us once we...More
Nicest hotel in the general area. However, it’s not like jaw-dropping awesome. It’s a solid choice, and the best you’ll find in Ballantyne. The pool is nice but I always find it annoying when a resort grants day access to locals who book a pedicure,...More