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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

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#27 of 175 Hotels in Charlotte
Certificate of Excellence
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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
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972 Reviews from our TripAdvisor Community

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Decatur, Georgia
Reviewed 4 days ago NEW

Spacious rooms. Nice room with a decent kitchenette. The beds were comfortable, the pillows were good. The heating and air in my room did not operate properly. Tyrone in the bar was very friendly. Accessing the fourth floor from the main lobby was a bit convoluted.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rebecca A
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your review. We are glad that you enjoyed our Sweet Dreams bedding. We apologize that you had issues with the heating and air in the room, and hope that it was handled by our staff promptly. Thank you for your kind words about our Bar Tender Tyrone. We will certainly pass them on to him. We look...

Mebane, North Carolina
HOTEL’S FAVORITE REVIEW
Reviewed October 17, 2016

We spent the weekend in Charlotte and this hotel was just perfect. We travelled with our pup and she was more then welcomed in the hotel. The staff was friendly and the room was perfect and clean. The cookies were a perfect welcome, and the trip was just fabulous. Definitely recccommed this hotel to anyone looking for a weekend stay...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Emaly D
About Hotel's Favorite Review
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you so much for your review. We are very happy that your enjoyed our hotel and it was also our pleasure to welcome your pup. We appreciate your feedback regarding the ease of using the digital key,and hope you plan another trip to our hotel soon. Regards, Joanie Kastl General Manager

Aiken
Reviewed 5 days ago NEW

Had no problems,staff was great,nice clean rooms and bathrooms. Digital key works really good,bar staff was very friendly.. front desk staff always greeted with a smile and remember my name. Very satisfied with the whole Double Tree@ SouthPark experience.Thanks

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 671derricks
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you so much for your five star review. We appreciate your kind works regarding our staff. We are so glad that you were able to take advantage of the ease of the Digital Key as we are always striving for new ways to make your stay comfortable and relaxing. We look forward to having you stay with us again...

Atlanta, Georgia, USA
Reviewed 5 days ago NEW

Hotel location is fabulous, rooms are spotless. Front desk staff inexperienced and management unresponsive. Inability and unwillingness to resolve problems created by staff is disappointing and shocking in such a nice hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 29Jane
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for taking the time to give us your feedback regarding your recent stay with us. We are pleased that you enjoyed our spacious suites although it appears we fell short of providing the type of service that we strive for. We will use your comments to coach our staff to provide the hospitality that all of our guests...

Marietta, Georgia
Reviewed 1 week ago NEW

The location to the SouthPark area is excellent...also a great location to the city center. Many dining options near-by. Rooms are a little dated but spacious, clean and comfortable. We've stayed here several times.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ballhawg
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your review. We are so pleased that you enjoyed our beautiful SouthPark location as well as our spacious suites. We appreciate you making the Doubletree Suites your hotel of choice when visiting Charlotte. We look forward to having you stay with us again. Warm Regards, Joanie Kastl General Manager

Pensacola, Florida
Reviewed 1 week ago

The location was perfect for my business needs, the hotel staff friendly & helpful, the room was pleasant with the exception of the heating & AC. It was somewhat inconsistent & I could never really get the room temp at a comfortable level. It was always too warm in the room. Parking was plentiful & well lit for most areas....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lisa J
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your review. We appreciate the kind words regarding our staff. We apologize for the issue you had with the heating system, and we will be certain to have our engineering staff rectify the problem. We look forward to having you stay with us again next time your travels bring you to Charlotte. Regards, Joanie Kastl General Manager

Atlanta, Georgia
Reviewed 2 weeks ago via mobile

Very tired property that needs updating...Rooms smell musty. (I stayed twice on ground floor rooms). Perhaps rooms not on ground floor wouldn't smell as stale. The staff however are very nice and welcoming - they really make the difference!

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Helpful?
Thank WBM
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you very much for providing your feedback regarding your recent stay with us. I am so sorry that your room did not feel fresh. We have alerted our staff to look into this matter, and I am sure it will be resolved. We appreciate your kind words regarding our staff. We look forward to having you stay with us...

Kansas City
Reviewed 2 weeks ago

Wonderful place to stay in all ways, but one. Could not believe the toilet paper roller only let one take four squares at a time. Was this a joke? Otherwise, it's pretty awesome place to stay! Wish we'd had time to try the restaurant there. Next time! We'll be back!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kathleen H
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your five star review. We are happy that you enjoyed our awesome location. We will certainly address the issue you brought to our attention. We look forward to having you stay with us again next time your travels bring you to Charlotte. Regards, Joanie Kastl General Manager

Piscataway, United States
Reviewed 3 weeks ago

Some staff in reception, dining room, service, etc. were excellent and some were untrained. I had problems at reception, with the front desk and in the dining room. Each time I had to ask for something two or three times.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sampU7343LY
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for sharing your experiences with us. It is our goal for every guest to have a great stay at our hotel. We are addressing this with our teams so ensure we fine-tune our process and service. We hope you will give us an opportunity to accommodate you once again when your plans bring you to our city. Sincerely,...

Reviewed 3 weeks ago via mobile

The Double Tree is a good hotel in a great location. It has large spacious rooms with a small kitchenette area. The beds and pillows are very comfortable. The staff is extremely helpful and friendly. It is conveniently located next to a large mall with many dining choices from food chains to finer restaurants. I always enjoy staying at this...

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Helpful?
Thank David D
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your review! We are delighted to enjoyed our hotel and our great SouthPark location! Thank you for your kind words regarding our staff. We will share this with our teams. We hope you will stay with us again, when your plans bring you back to Charlotte! Sincerely, Joanie Kastl General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

Address: 6300 Morrison Blvd., Charlotte, NC 28211
Location: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $145 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Charlotte - SouthPark 3.5*
Number of rooms: 208
Reservation Options:
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Also Known As:
Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
Doubletree Hotel Charlotte Southpark
Hotel Style:
#24 Family Hotel in Charlotte
#29 Romantic Hotel in Charlotte
#32 Business Hotel in Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree Suites by Hilton Hotel Charlotte - SouthPark staff and other travelers.
8 questions
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Noord, Aruba
11 months ago
Summerville, SC
New Jersey
over a year ago

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Questions? Get answers from DoubleTree Suites by Hilton Hotel Charlotte - SouthPark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Be picky. Ask to look at the room and go elsewhere.”
 of 5 bubbles ncnursedeb4, Jan 15, 2017 | Read review
“Get a higher floor for great views of southpark mall and the park.”
 of 5 bubbles mknz111, Nov 19, 2016 | Read review
“Handicapped travelers stay away”
  • Handicapped room was literally 60 yards, very end of hall, from elevator!
 of 5 bubbles JBH7212014, Oct 1, 2016 | Read review
“Hard to give a tip when I didn't even get the kind of room I paid for. The hotel was quiet though, and pet friendly.”
 of 5 bubbles PaulLaviska, Sep 11, 2016 | Read review
“Higher rooms facing the pool.”
 of 5 bubbles Kelkroydon, Sep 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question