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Fairfield Inn & Suites Charlotte Matthews

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#22 of 176 Hotels in Charlotte
Certificate of Excellence
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Fairfield Inn & Suites Charlotte Matthews
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376 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Atlanta, Georgia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Upon checking in Nikki was very helpful and engaging. The suite was large, clean, and comfortable. I have nothing bad to say about this hotel. The parking lot may get full at times, but it is not a far walk to a door even from the furthest parking space. Highly recommended. And will stay again.

Helpful?
Thank Speach4tay
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This place was awesome. Upon checking in, Nikki at the front desk was on point. She was very pleasant and even after she heard about my show in town, told the guests of the hotel about it to let them know there was a cool comedy show going on. That's awesome. Got to the room and it was dope. Huge... More 

Helpful?
Thank John G
Fayetteville, North Carolina
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the Charlotte Matthews Fairfield Inn in order to be close to an event in Charlotte. Nicki checked us in and she provided excellent customer service. She was very friendly and answered all our questions. The entire hotel was extremely clean to include our room. I was very impressed with the condition of the hotel and the professionalism... More 

Helpful?
Thank cptjacksparrow78
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

We are thrilled to hear that Nikki took great care of you during check in. We appreciate your positive feedback and look forward to being able to host you and your family again when you come back to Charlotte, NC. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family and I were staying at this hotel for one night as we were passing through the area. Upon entering the hotel, the two front associates greeted us and were beyond friendly. The following morning at breakfast, all of the employees were equally welcoming & friendly. Overall, the fantastic customer service earns this hotel 5 stars in my book.

Helpful?
Thank Josh E
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

I am pleased to hear that you received great customer service during your stay at our property. Your feedback is truly appreciated. We hope to gain the opportunity to host you on your next visit to Charlotte, NC. More 

Greenwood
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were so impressed by the staff at Fairfield Inn & Suites........they all went the extra mile to make our stay an enjoyable one! Ms. Shani & her front desk staff were so friendly, accommodating & helpful. Ms. Patty went the extra mile every morning at breakfast......she even helped the children with their breakfast choices. I think you ought to... More 

Helpful?
Thank Gary R
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

I am so pleased that your stay was wonderful! We love to get feedback on our staff and it is great to hear that they gave you the best customer service possible. We hope to have you back again during your next visit to Charlotte, NC. More 

Bremen, Georgia
1 review
4 of 5 stars Reviewed 2 weeks ago

Everyone that I encountered was wonderful! James (night shift) was so polite and I enjoyed a long conversation with him during the night (my child woke me up and I couldn't go back to sleep). The hallways were very warm but the room was very cold so it wasn't really an issue. I was hoping the market would have a... More 

Helpful?
Thank woodstock7252
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Thank you for your feedback about James and the market. We are pleased to hear that he provided you with great customer service. We will definitely look into getting better late night snacks for our Market and appreciate the feedback. We look forward to hosting you again! More 

New York City, New York
Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

There is nothing wrong with this Hotel. It's clean, the climate is alway perfect. The staff are friendly and polite. On the other hand, there is nothing that separates it from any other medium level Hotel in any city across America. If you are looking for consistency , this is the place.

Helpful?
Thank Sean L
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

We appreciate your review and pride ourselves on being consistent with all of our guest. We will continue to work on going above and beyond with all of our guests so that we stand out above the rest. THank you for your business. More 

Saint Marys, Pennsylvania
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice, clean Fairfield Inn...newer, very clean including rooms. Staff is sharp and on their game. Easy to find, convenient stay. Parking area just a little tight but that's not a big deal. Would definitely recommend.

Helpful?
Thank stodgy11 .
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Thank you very much for your kind review. We look forward to the opportunity to host you again in the future. More 

Atlanta, Georgia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 21, 2016 via mobile

This hotel was perfect! The front desk agents were very nice and helpful. Hotel is easy to find and directly off of the highway. Check in was a breeze even when I switched my room from a double to a king room. There were great restaurants and shopping centers within walking distance. The breakfast was above average and the breakfast... More 

Helpful?
Thank Jarvis J
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

We are thrilled that you are happy with your stay here and always look forward to 'wowing' all of our customers! We hope to see you again on your next trip to Charlotte. More 

NJ
Level Contributor
172 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed July 21, 2016

Other than the parking lot, the hotel was great. Check in was a breeze, room was spotless and a comfortable 76 when entering. Bed sheets felt like a dream. Spacious room and great breakfast for $99. Just a few minutes outside the city center. Would recommend.

Helpful?
Thank allmotorchick
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

I am sorry that the parking lot was not up to par during your stay. We continue to work on improving our parking lot in any way we can. We are glad that the rest of your stay with us was great. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, indoor pool and fitness center. We also have a 1000 sq. ft. meeting room that can cater to your next event or business meeting. We hope to see you soon! ... more   less 

Additional Information about Fairfield Inn & Suites Charlotte Matthews

Address: 8540 E Independence Blvd, Charlotte, NC 28227-7783
Location: United States > North Carolina > Charlotte > East Forest
Price Range: $114 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
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Also Known As:
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte
Hotel Style:
#10 Best Value Hotel in Charlotte
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
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