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Fairfield Inn & Suites Charlotte Matthews

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#29 of 177 Hotels in Charlotte
Certificate of Excellence
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379 Reviews from our TripAdvisor Community

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Showing 373: English reviews
Roznov pod Radhostem, Czech Republic
Level Contributor
184 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy to find with plenty of parking spots, many shopping possibilities and restaurants in surrounding. Cosy breakfast room - just as Europeans we really disliked paper plates/cups, plastic cutlery and processed food. But it is a standard in the US and we have to accept it. Room was OK, just music played (from 7am to late evening) at the entrance... More 

Helpful?
Thank Blankaon
Brooklyn, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had a very late night check in and checked out the following day, the staff was kind enough to accommodate a super late checkout for us so we could get some sleep, it was highly appreciated! Although we didn't do much other than sleep during our stay, we enjoyed the clean rooms, the modern design of the hotel and... More 

Helpful?
Thank sagitshir
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

I am pleased to hear that our staff took care of you and accommodated your needs. We hope that you will come back and stay with us again. More 

Brooklyn, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We checked in on 8/10/16 and the front desk staff was extremely helpful and welcoming. During the week, Sky was able to give us a list of places to go that my son would like. The room was clean and quiet. The beds were very comfortable. The bathroom was big and had enough towels. Breakfast had hot and cold options,... More 

Helpful?
Thank Jennie R
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

We are pleased to hear that you enjoyed your stay with us and were able to take advantage of all we have to offer! Thank you for your kind review. More 

Atlanta, Georgia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Upon checking in Nikki was very helpful and engaging. The suite was large, clean, and comfortable. I have nothing bad to say about this hotel. The parking lot may get full at times, but it is not a far walk to a door even from the furthest parking space. Highly recommended. And will stay again.

Helpful?
Thank Speach4tay
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

We are glad to hear your stay was excellent. Thank you for the positive feedback and we hope to host you again in the future. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This place was awesome. Upon checking in, Nikki at the front desk was on point. She was very pleasant and even after she heard about my show in town, told the guests of the hotel about it to let them know there was a cool comedy show going on. That's awesome. Got to the room and it was dope. Huge... More 

Helpful?
Thank John G
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Wow, I am thrilled to hear that Nikki was such a help to you during your stay with us! We love feedback here at the Fairfield and appreciate all of your kind words. We love when guests enjoy our rooms and take advantage of all the great things to do in the area. We hope to host you again in... More 

Fayetteville, North Carolina
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We stayed at the Charlotte Matthews Fairfield Inn in order to be close to an event in Charlotte. Nicki checked us in and she provided excellent customer service. She was very friendly and answered all our questions. The entire hotel was extremely clean to include our room. I was very impressed with the condition of the hotel and the professionalism... More 

Helpful?
Thank cptjacksparrow78
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

We are thrilled to hear that Nikki took great care of you during check in. We appreciate your positive feedback and look forward to being able to host you and your family again when you come back to Charlotte, NC. More 

1 review
5 of 5 stars Reviewed August 18, 2016 via mobile

My family and I were staying at this hotel for one night as we were passing through the area. Upon entering the hotel, the two front associates greeted us and were beyond friendly. The following morning at breakfast, all of the employees were equally welcoming & friendly. Overall, the fantastic customer service earns this hotel 5 stars in my book.

Helpful?
Thank Josh E
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

I am pleased to hear that you received great customer service during your stay at our property. Your feedback is truly appreciated. We hope to gain the opportunity to host you on your next visit to Charlotte, NC. More 

Greenwood
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 11, 2016

We were so impressed by the staff at Fairfield Inn & Suites........they all went the extra mile to make our stay an enjoyable one! Ms. Shani & her front desk staff were so friendly, accommodating & helpful. Ms. Patty went the extra mile every morning at breakfast......she even helped the children with their breakfast choices. I think you ought to... More 

Helpful?
Thank Gary R
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

I am so pleased that your stay was wonderful! We love to get feedback on our staff and it is great to hear that they gave you the best customer service possible. We hope to have you back again during your next visit to Charlotte, NC. More 

Bremen, Georgia
1 review
4 of 5 stars Reviewed August 9, 2016

Everyone that I encountered was wonderful! James (night shift) was so polite and I enjoyed a long conversation with him during the night (my child woke me up and I couldn't go back to sleep). The hallways were very warm but the room was very cold so it wasn't really an issue. I was hoping the market would have a... More 

Helpful?
Thank woodstock7252
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

Thank you for your feedback about James and the market. We are pleased to hear that he provided you with great customer service. We will definitely look into getting better late night snacks for our Market and appreciate the feedback. We look forward to hosting you again! More 

New York City, New York
Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed August 6, 2016

There is nothing wrong with this Hotel. It's clean, the climate is alway perfect. The staff are friendly and polite. On the other hand, there is nothing that separates it from any other medium level Hotel in any city across America. If you are looking for consistency , this is the place.

Helpful?
Thank Sean L
Katie C, Director of Sales at Fairfield Inn & Suites Charlotte Matthews, responded to this review

We appreciate your review and pride ourselves on being consistent with all of our guest. We will continue to work on going above and beyond with all of our guests so that we stand out above the rest. THank you for your business. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, indoor pool and fitness center. We also have a 1000 sq. ft. meeting room that can cater to your next event or business meeting. We hope to see you soon! ... more   less 

Additional Information about Fairfield Inn & Suites Charlotte Matthews

Address: 8540 E Independence Blvd, Charlotte, NC 28227-7783
Location: United States > North Carolina > Charlotte > East Forest
Price Range: $114 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte
Fairfield Inn And Suites Charlotte Matthews
Hotel Style:
#14 Best Value Hotel in Charlotte
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
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