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The Ritz-Carlton, Charlotte

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Traveler (238)
Room & Suite (124)
Dining (25)

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About

#28 of 204 hotels in Charlotte
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.1
GreenLeaders Silver level
The Ritz-Carlton, Charlotte blends contemporary décor and a flair for innovation to immerse guests in a well-appointed luxury escape. Herbs and honey from the LEED® Gold-certified property’s rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. Guests appreciate our proximity to local attractions including notable museums and idyllic parks.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Airport transportation
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Safe
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Centrally Located
Languages Spoken
English
843Reviews5Q+A100Room tips
Traveler rating
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T T wrote a review Apr 15
1 contribution
Love visiting the spa at the Ritz the employees are very nice. I really liked my massage though the room was pretty cold. And unfortunately I was dissatisfied with my facial. She was very nice but I felt as though my skin looked worse afterwards and it wasn’t anything special, I suggest asking if extractions are wanted beforehand.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel Branca wrote a review Mar 2024
3 contributions3 helpful votes
The team at the Charlotte location went ABOVE and beyond for us. We missed our connecting flight to Jamaica and ended up stuck for a full day in Charlotte. Their team took amazing care of us and even gifted us some water bottles to take with us on our trip! They felt our stress and did everything to alleviate it. Truly a Ritz experience through and through
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alex B wrote a review Feb 2024
1 contribution1 helpful vote
DO NOT STAY HERE. I am typically a huge fan of Ritz Carlton hotels and have stayed at them all over the world. Never once have I experienced the horrific level of service and lack of consideration that I got at the Ritz Calrton Charlotte. We pre paid and booked a room with 2 beds weeks in advanced, after a long day of travel we check in at 11pm and go to our room to find only a single bed. When we go down to tell them of the mistake they actually already knew we didn't get the room we reserved and could do nothing about it. They didn't offer us any discounts or any solutions at all, it was either sleep on the pull out couch or move to another hotel. They had zero sympathy for us and didn't even have the pull out couch made up. We even booked this through American Express Fine Hotels and Resorts and they couldn't do anything to help either. Morale of the story, not worth the price. Service is horrible and unreliable. Stay anywhere else in Charlotte.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Feb 6, 2024
Good Afternoon AlexbQ1580IH, Thank you for your review and for staying at The Ritz-Carlton, Charlotte. If you would please provide contact information via a private message, I will be more than happy to assist you further. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JjakesCLT wrote a review Feb 2024
Charlotte, North Carolina40 contributions2 helpful votes
My wife and I have a tradition of doing “dry January,” where we abstain from alcohol and generally make an extra effort to look after our health in the month following the merriment of the holidays. We typically break that fast with a long weekend “staycation” at a hotel somewhere near Charlotte. This year, we decided to splurge and stay at the Ritz-Carlton, taking in a day at the spa as well. The cost is exorbitant by comparison to other hotels, but we thought it would be worth it. Think again. The week leading in to the trip, we were contacted by someone on the hotel staff to reconfirm our 4pm check in. I shared that we would prefer that our double queen room - which we had already booked - be situated on a high floor away from Trade street. We had previously stayed at the Aloft Hotel at the Epicenter and knew the noise in that area is a problem. Even with most of restaurants at the Epicenter closed, it is/was incredibly loud. Imagine our surprise when we tried to check in at 4pm and were told our room was not ready. It appeared many families were also waiting for a room, and they were all double queen bed rooms. At 4:40pm, a chartered bus pulls up and the players from the visiting NBA team and staff come in to the hotel. It became clear that the hotel was holding the double queen rooms until they figured out how many the team would be using. A manager suggested we be “upgraded” to a king suite “with a pull-out couch.” And stupidly, we took it. We were tired and just wanted to get in a room ahead of our dinner reservations. Unfortunately this room was on the third floor facing Trade Street - exactly where we didn’t want to be - and appeared to be an old room badly in need of renovation. It smelled musty and the king bed was really lumpy. And don’t get me started on the pull out couch - laughably uncomfortable. I snore and spread out in the night, and the double queen has been how my wife and I have chosen to travel. Instead, we spent two restless nights waking each other up. We got very little sleep in this luxury hotel. There were other things: a housekeeper barged in to our room for turndown service after we had already gone to bed, freaking us out - they didn’t acknowledge it the next day. The front desk was understaffed the entire weekend. The entire hotel is in need of a renovation - it feels old and weathered. The spa itself was nice, and our experience there was better. We splurged on massages, and my wife ended up having a really bad one. But otherwise nice. I swear, we are pretty go-with-the-flow people. Maybe it was paying ~$900/night, I thought we’d have a much more elevated experience. Needless to say, we won’t be back. Ever.
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Date of stay: January 2024Trip type: Traveled as a couple
Room Tip: Look elsewhere for a room that is outside of the noise of uptown if possible, or else ask for a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Feb 6, 2024
Good Afternoon JjakesCLT, Thank you for your review and for staying at The Ritz-Carlton, Charlotte. If you would please provide your contact information via a private DM, I would be happy to assist you and discuss further. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erin Y wrote a review Jan 2024
4 contributions3 helpful votes
I recently visited the spa with some friends for a whole day getaway. I was scheduled for a facial and massage. The services were just ok. The staff were friendly enough, although you had to hunt them down when you had a question or needed something. However, the amenities and service in between was majorly lacking for me. This felt more like a Holiday Inn experience rather than what you would get at the Ritz. The hot tub was not in working order (not disclosed to us when appts were made), the shower with 16 shower heads that my friend was looking forward to, was clogged. She did not realize this until she was already in the shower and the water wouldn’t go down. She had to get out which flooded the bathroom and the attendants had to bring in a bunch of towels. My shower was also not in working order and had to switch to a different one where the knob was broken, but I was able to get it to work. We ordered food and drinks at the pool and it took almost an hr to get to us, drinks included. When it did finally get there, they brought us one out of 3 drinks. So it took even longer to get everything. One friend just cancelled her drink order all together and then they brought it out like 40 minutes later after she had already left for the day. I’m aware these are all first world problems, but when you pay $$$$ it would be nice to leave feeling good about it. I did not, and will not be back to this spa in the future.
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Ddan7777 wrote a review Nov 2023
Raleigh, North Carolina1942 contributions479 helpful votes
I was in Charlotte on personal business and had a complimentary day pass for the Spa at the Ritz-Carlton. It was somewhat difficult to have my pass accepted, I had to speak to the Director of the Spa, Nadine Shelf, but eventually was able to gain entry (I was not staying at the hotel). I had high expectations for my visit: first of all, the Spa had very recently been closed for several months of renovations and, after all, it is a Ritz-Carlton. The Spa is an attractive facility based on first impressions. The 17th floor has a nice entrance. The pool on the top floor of the building is well laid out. There are lots of choices of things and activities to do in the Spa. However, there were a couple of things I would not have expected from a Ritz-Carlton. First of all, the jacuzzi on the top floor, next to the pool, was closed. Secondly, two of the exercise machines I wanted to use in the fitness center, pre-core ellipticals, the TVs attached to each of the machines were both not operational (no signs were posted announcing the problems). In the men's locker room I had trouble using the elaborate wrap-around shower (it has something like 10 shower heads pointed in all directions). This shower is, of course, controlled by a touch screen, but the software was not particularly user-friendly and when I looked for help from an attendant in the men's locker room there was no one to be found. So, I ended up using a regular shower, disappointing. I did not make use of the massage facilities or the relaxation lounge. They do have free valet parking for people who have a day pass to the Spa. The staff were friendly overall.
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Date of stay: November 2023Trip type: Traveled solo
Room Tip: Make sure you get an attendant to show you how to use the wraparound shower controls in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Feb 6, 2024
Good Afternoon Ddan7777, Thank you for visiting The Ritz-Carlton, Charlotte Spa. We appreciate your business and for your support of the hotel. Please accept our apology for the items mentioned within your review. When your travels bring you back to The Queen City again, we welcome you to experience all of our amenities, including new exercise equipment and our Jacuzzi which is fully operable. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sami E wrote a review Oct 2023
Charleston, South Carolina2 contributions2 helpful votes
Poor customer service and immature poorly trained management. We stayed at an expensive suite almost $1700 a night, and they charged us for Shampoo products of 10 Oz loose bottles that my wife took took after she used. It was at $65 each. We thought it was a nice perk for the guest at a very expensive room. No signs or anything indicating you can’t take these products. When I called and spoke with the manager about the misunderstanding, she was not compassionate and made us feel real embarrassed. They made us ship it back for a refund instead of acknowledging the honest situation, and just let it go! I’m an Ambassador Elite which the highest anyone can be with Marriott and they treated us that low ! Imagine a normal guest. I would never stay there and not worth an overpriced very poor customer service hotel. If manager on duty treats you like this , imagine the staff.
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Date of stay: October 2023Trip type: Traveled with family
Room Tip: Stay at any other Marriott properties, but this.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Oct 31, 2023
Good Afternoon Sami E, We greatly apologize for the inconveniences your experienced as detailed here. We would welcome the opportunity to speak offline to discuss further matters and offer sufficient assistance. RC-charlotteleads@ritzcarlton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amilli Webb wrote a review Sep 2023
3 contributions
All staff from the concierge to the housekeepers were amazing! Special recognition to Ms. Nevein El-haddad & Mr. Hai. They were super attentive and even engaged with my child. Ms. El-haddad asked permission prior to giving my son candy. The rooms were extremely clean. Mr. Hai offered a stuffed animal. I will definitely recommend and return.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Oct 31, 2023
Thank you, we look forward to having you back with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard N wrote a review Sep 2023
Chicago, Illinois, United States35 contributions26 helpful votes
What you would expect from a Ritz - friendly staff, comfortable mattress, clean and spacious rooms. Unfortunately during our stay the spa and gym were under renovation. The Punch Room, which is their upstairs "speakeasy" was open and pleasant. However, the "snack" menu was grossly underwhelming and grossly overpriced. $30 for a charcuterie board that had less food than a lunchable and tasted just as bad. . All of that pales in comparison to what really makes this place unsuitable for ALL. As others have mentioned in these reviews we stayed on the 7th floor during a Friday night and the amount of street noise that permeated into our room made us feel that we were sleeping on a NASCAR racetrack. Multiple and constant instances of engine revving throughout the night that did not end until 3:30am kept us up the entire night. Imagine paying upwards of $600/night for the privilege of not being able to sleep. Avoid.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Intense and constant road noise will keep you up all night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Sep 20, 2023
Dear RickyN654, Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by outside noise and being affected by our hotel renovations to the Spa and Fitness Center. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. We cannot wait to showcase our amazing new Spa to you. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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antonina n wrote a review Aug 2023
Charlotte, North Carolina4 contributions
This is a top notch hotel. Excellent downtown Charlotte location. True hospitality professionals in every regard. I had a dinner meeting at Capital Grill which is just a short walk from the hotel. The coffee bar is great!
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Date of stay: July 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Oct 31, 2023
Thank you, we look forward to having you visit us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$633 - $955 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, charlotte hotel charlotte
LOCATION
United StatesNorth CarolinaCharlotteFirst Ward
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE RITZ-CARLTON, CHARLOTTE - Updated 2024 Prices & Hotel Reviews (NC)

Frequently Asked Questions about The Ritz-Carlton, Charlotte
Which popular attractions are close to The Ritz-Carlton, Charlotte?
Nearby attractions include Queen City Rides (0.2 miles), Belk Theater at Blumenthal Performing Arts Center (0.06 miles), and Discovery Place Science (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Charlotte?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Charlotte?
Conveniently located restaurants include The Capital Grille, Mico Restaurant, and The King's Kitchen.
Are there opportunities to exercise at The Ritz-Carlton, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Charlotte have airport transportation?
Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Charlotte located near the city center?
Yes, it is 0.04 miles away from the center of Charlotte.
Are any cleaning services offered at The Ritz-Carlton, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.