Four of us stayed for a night while attending the ACC Championship, and it did not disappoint. The location is right across from the Epicenter, and about a 10 minute walk to the stadium. There are also Bird scooters all around, so it's super easy to get around downtown Charlotte. The hotel reached out several days in advance to touch base and see if we had any questions and made several restaurant recommendations that were close by for lunch. While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. After the game we ate dinner at the steak house located in the hotel, and the food and service was very good. The restaurant was pretty lively and had a good atmosphere. This was our second stay at the Ritz Carlton and it exceeded our expectations. We will definitely return to this property for future stays in Charlotte.…
School just got out so we decided on a quick one night stay at the Ritz CLT. My wife and I stayed a few weeks ago and had an amazing stay, we knew the kids would enjoy getting away and swimming in the amazing indoor pool. We travel quite a bit and stay at lots of nice properties and one thing that sets a good property apart from a great property is the staff, and that’s where this property really shines! The staff are amazing, we let them know we were bringing the kids and they were greeted by name. Everyone is so friendly and made us feel very welcome and appreciated. Ashley at the front desk is amazing, on our last stay I called to find out where the ice machine was located. When I went to get ice the machine was out of order, no big deal I just went to another floor.... but as soon as I got back to the room there was a person with a bucket of ice. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice. Veda has also been amazing! Once she knew the kids were coming she sent amazing snack baskets to the room for them. Thank you so much, I’m so glad we found our new staycation location! If you’re in Charlotte and looking for a great place to stay, look no further! Pics are of the executive suite…
Since we were still in COVID lockdown, my husband surprised me with a spa staycation. So not only did we stay at the Ritz, he also surprised me with a massage. So we walked to the spa, the staff greeted me Kindly and even knew it was my birthday (found out the front desk calls ahead when you check in)! I went to the back to get dressed in the robe and slippers. The locker attendant was great! She was so nice! We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. She went on to ask if I had a reservation. (of course I did) And asked me to prove that. I did. I told her I didn't have the details because all of this was a SURPRISE for my birthday, but could call my husband to get the details. She rudely responded "well thats all good and all, but we don't have a therapist for you...so". So embarrassing!!! I got dressed in my clothes, and by the time I came back out, her explained that due to a clerical admin error (that they made!!!), my appointment "disappeared". But she still proceeded to question me as if I did something wrong. I was soooo beyond embarrassment at this point and disgusted by her attitude. All they said was that I could try again on another weekend, but someone else is booked, just not me. I left and went back to the room while my husband spoke to them. They offered him another visit the following Saturday (which I do not want to take). I would NEVER EVER go back to this spa. I work in the customer experience industry, so I give a lot of leniency for businesses and individuals, especially during these times. I love to share great experiences, and I think twice before sharing a negative review. Mistakes can be made and are forgivable! But to treat a customer like they are at fault , publicly embarrass them-- and then find out that your business made the mistake is horrible. The fact that the front desk called ahead when we checked in was proof they had an appointment for me. Its sad I feel the need to prove that, as a customer. BEWARE -- if you book and/or pay for anything in advance with this spa, please do your due diligence. Make sure you actually have an appointment or you may be embarrassed! Accommodations: Maybe due to COVID, the spa accommodations were not what I would expect from the Ritz. I regularly visit other comparable spas (e.g. Fountainebleu Spa (Lapis), etc.) and this was no comparison. However, I would suggest to give it a chance after COVID. I personally won't go back. Room & Amenities: We stayed on the 15th floor -- the room was oddly noisy as if the weight room was right above us. We both heard the noises all night. it was a corner garden room (facing a corporate BofA building). There was also a strong smell of marijuana on that floor that hit you everytime we got off the elevator. One time, it smelled like someone sprayed air freshener, but next time we can up, the smell was back. yikes! Most amenities are closed, but limited valet is still available. Other Staff: The front desk young woman and everyone else was a pleasure to interact with. The front desk woman was so apologetic and even reached out to the spa manager to try to have a masseuse come in that night for me. We already had dinner reservations AND after the negative interaction I had, I did not want to risk being embarrassed again. This stay was not worth the money spent!! This was not a discounted stay due to COVID. Please do research before booking this property.…
Unfortunately we stayed at this lovely hotel during the virus pandemic. Staff was limited but very helpful. The suite we had was great and the bed was typical of the Ritz-Carlton, divine. We hope to return and enjoy the entire hotel.
I am an Ambassador Bonvoy member who frequently stays at Ritz Carlton properties. The service and care that was extended by the staff was nothing short of SPECTACULAR!!! We were visiting from Kansas to attend a Hornets game. The front end manager Natalie as well as the assistant property manager Annie took care of every detail. We were greeted with PERSONALIZED decorated gourmet cookies and additional treats and beverages in our room. We were upgraded to an executive king suite DESPITE the fact they were fully booked for the final CIAA tournament in Charlotte. The room was spacious and a very well appointed living space. In addition they reserved us a table in the very busy bar area and were able to secure us reservations at two very busy local restaurants that were fully booked! At every turn, our requests were met AND exceeded. The entire staff from the doorman, bar staff and front desk were exceptional in their attention to the customers needs. I have stayed at Ritz Carlton's around the world(Shanghai, Cayman, Half Moon Bay, Hong Kong,etc.) but our experience at the RC Charlotte was SECOND TO NONE!!! I would come back to Charlotte just to stay at that property!!…
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