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Room & Suite (120)
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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 02/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Charlotte
Updated 02/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#24 of 212 in Charlotte
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.1
GreenLeaders Silver level
The Ritz-Carlton, Charlotte blends contemporary décor and a flair for innovation to immerse guests in a well-appointed luxury escape. Herbs and honey from the LEED® Gold-certified property’s rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. Guests appreciate our proximity to local attractions including notable museums and idyllic parks.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Safe
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Centrally Located
Location
Full view
100Great for walkers
Grade: 100 out of 100
184Restaurantswithin 0.3 miles
43Attractionswithin 0.3 miles
Contact
201 E Trade St, Charlotte, NC 28202-2423
Getting there
Rental CarsSee rental cars from $26/day
815Reviews4Q+A100Room tips
Reviews
Traveler rating
- 558
- 133
- 53
- 35
- 36
Time of year
Traveler type
Language
Selected filters
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- English
Popular mentions
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Most Recent
Noise is UNBEARABLE. It’s like the wanna be fast and furious outside your window all night long, muffler after muffler , blaring music non stop the entire night. No way to get any sleep what so Ever! Coming from nyc I am shocked at how noisy this city is. Ritz needs thicker windows- something to help! Trust me, stay away from the city if you’re looking to get any sleep at night.
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Date of stay: May 2022Trip type: Traveled
Helpful
Friendly engaged staff made sure we had a wonderful overnight stay. The indoor pool, housed on the 18th floor, offers stunning views and a serene environment. The rooms are exquisitely appointed and made for a comfortable night. Our only disappointment was BLT is closed on Mondays. No worries, we stayed a bit longer and enjoyed a late morning breakfast.
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Date of stay: May 2022Trip type: Traveled
Helpful
What a wonderful stay. This hotel is so amazing. Deja was wonderful checking us in. Rita Smith reached out to me a week ago to make sure to anticipate any needs. Denise at the front desk was wonderful when I needed some odds and ends. We are all celebrating some new jobs opportunities. We were delighted with assortment of mini desserts and a bottle of wine with a lovely note by Allison. Sunny the doorman gave us the best recommendation for lunch! Around the block from the hotel. Thank you all so much for “delighting us.” My very best, Jeanie
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Date of stay: April 2022Trip type: Traveled
Helpful
This was a stop hotel for us on our way to Charleston. This is definitely more of a business RC for its location is downtown. The rooms were clean and put together famously. The employees were great and helpful however we noticed not up to RC standard which is understandable with COVID. The steak house was insanely good and room service was on point. The reason for 4 stars and this is something that needs to be worked on with the properties located downtown and the city is the annoying cars that race throughout the city streets with the mufflers. In the 2 nights that we stayed there we did not get to sleep until 2 am because of these annoying little wanna be fast and furious cars (I guess they drive through this area because of the echos). Besides that the stay was good ❤️
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Date of stay: April 2022Trip type: Traveled
Helpful
We enjoyed our weekend stay. Check in was a little delayed but Denise was so good about keeping us informed when it was ready. Our rooms were spotless and the beds are so wonderful. The location is fabulous! We had drinks in the Lounge and they were very good. Had Room Service Breakfast each morning and everything was perfect. You should not hesitate to stay - definitely a 5 Star Experience.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip: The suite with a connecting room is wonderful for a family.
See more room tips
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded 3 weeks ago
Good Morning, Thank you for staying with us at The Ritz-Carlton, Charlotte. Thank you for the kind words concerning our staff Denise, K Lounge, and In-Room Dining. We look forward to welcoming you again.
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We paid 890$ for a suite. The room whilst very spacious with floor to ceiling windows of Downtown, was drab and depressing in its decor of floor to ceiling varying shades of grey. Our room was appointed on a corner so we had road noice from two sides and over the weekend this was very loud. Obviously understaffed, some restaurants open in rotation. Hit and miss of being able to get a drink in the lobby / lounge bar. On checkout we asked for a coffee and were directed to Starbucks, 2 blocks away from the hotel! The hotel decor is dated and tired. On the plus side, the pool area and gym were excellent. Our spa experience of a massage and manicure were good.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded 3 weeks ago
Good Morning, Thank you for staying at The Ritz-Carlton, Charlotte. Please allow me to apologize for the inconveniences you experienced during your visit. We strive to provide excellent service and a wonderful experience during your visits. We sincerely hope that you will give us another chance for a return visit for breakfast, coffee, a drink, a spa experience, or a stay. I would be more than happy to communicate further. Kind regards, Michael Matthews michael.l.matthews@ritzcarlton.com
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As a Marriott titanium member spending almost a third of the year in a hotel this was definitely a poor ritz experience and I think time to move my loyalty to another chain given all the recent changes at Marriott since spg merger. Checked in at 230 pm on Thursday oct 25 with no rooms yet available Saw on iPhone Marriott app room assigned but no phone call so I proceed to desk after finishing my coffee near front desk (after 20 min still no call - curious how long they would have waited to let me know room was ready) I go to front desk and finally get to room only for it to be extremely loud with significant noise pollution. This occurred all night long and into the morning which led to nearly no sleep. Could hear the construction during sunset and sunrise, the fire alarm that went off and all the fire trucks rushing to scene across street or nearby. Also on the street was a band playing all night long and disturbing into wee hours of morning. Don’t ask for city view if you want quiet In the spa the steam room was out of order and there was toothpaste near sinks. I asked about toothbrush and advised they ran out. Took 5 min to find hairdryer in spa (hiding in a concealed storage in the wall that attendant helped me locate. The icing on the cake was i had 4 pm late check out. I left the do not disturb sign on and had 2 housekeepers knock on the door. One actually enter the room while I was in the bathroom …
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Feb 14, 2022
Good Afternoon, Please allow me to apologize for the concerns you expressed. We greatly value all of our customers and are especially thankful for the loyalty of our Marriott Bonvoy members. I would welcome the opportunity to speak further to hear of your stay and how we may win you back as a customer. Michael Matthews michael.l.matthews@ritzcarlton.com
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My wife and I stayed for one night at the Ritz Carlton Charlotte. We had stayed there previously and had wonderful stays. This stay was one of the worst that we have ever had at a hotel. When we arrived at the hotel, none of the hotel restaurants or lounges were open, so we decided to get in-room dining since we had nothing to eat that day. We just got a salad, fries and a cheese tray, and the food was fine. We had massages later in the day. The massages were fine, nothing special. When my wife got back to the women’s locker room, she was confronted by a worker that told her that she was locking everything up and that my wife had to leave the locker room immediately. My wife wanted to take a shower, but the woman wouldn’t even let her change back into her clothes. The woman gave my wife a plastic bag, told her to put her clothes in the bag and leave immediately. My wife had to go back to our room with just a robe on and dropped her prescription glasses somewhere along the way back to the room. When we returned to our room, I become extremely ill with food poisoning. The illness lasted for seven hours. I knew that I got the food poisoning from the in-rooming dining food because it was the only thing that I ate that day. After we returned home, I sent a email to the Ritz staff regarding my wife’s terrible experience after her massage, her lost glasses, and my food poisoning. I never received a response to my email. I was not contacted about our experience at the Ritz until I contacted the Marriott national office. The staff at the Ritz obviously does not care about their customers.…
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Date of stay: November 2021Trip type: Traveled
2 Helpful votes
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Feb 3, 2022
Good Afternoon Mr. Rick, Please allow me to greatly apologize for the issues mentioned. May we speak as well? If you confirm a phone number offline, I would be more than happy to speak with you concerning your visit. Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com
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Wonderful staff. Thanks for a great stay. Sunny and the valet team are superb and really made our day. After a tough year in travel the Ritz Charlotte is back with a great team and service. Thanks for taking the time to make each part of our visit amazing.
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Date of stay: October 2021Trip type: Traveled
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Feb 3, 2022
Good Afternoon Dana, Thank you for the wonderful notes on our fantastic Valet ladies and gentlemen. We look forward to welcoming you back to the hotel again on a future stay.
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To be honest it’s a fine hotel. The problem is that it’s about 2-3 times more expensive than hotels that are also nice. For half price I think there are better options with great service and nice rooms. All night we heard dings and chimes, horns and loud noises. The only special service we got was because of our Marriott status. Our service in the lobby bar was disappointing and slow. The macarons were stale. Having been to another ritz recently this really failed to measure up. We won’t go out of our way to stay here again The positives are the room was clean, nice linens and well appointed.
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Date of stay: October 2021Trip type: Traveled
Helpful
PRICE RANGE
$613 - $725 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, charlotte hotel charlotte
LOCATION
United StatesNorth CarolinaCharlotteFirst Ward
NUMBER OF ROOMS
146
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Charlotte
Which popular attractions are close to The Ritz-Carlton, Charlotte?
Nearby attractions include Queen City Rides (0.2 miles), Belk Theater at Blumenthal Performing Arts Center (0.06 miles), and Levine Museum of the New South (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Charlotte?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Charlotte?
Conveniently located restaurants include The Capital Grille, Luce Restaurant & Bar, and The King's Kitchen.
Are there opportunities to exercise at The Ritz-Carlton, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Ritz-Carlton, Charlotte located near the city center?
Yes, it is 0.04 miles away from the center of Charlotte.
Are any cleaning services offered at The Ritz-Carlton, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Charlotte?
Many travelers enjoy visiting Historic Rosedale (2.8 miles), St Peter's Episcopal Church (0.3 miles), and Mecklenburg County Vietnam Veterans Memorial (0.8 miles).