The Ritz-Carlton, Charlotte
201 E Trade St, Charlotte, NC 28202-2423
Enter dates to see prices
Full view
View all photos (292)292
Room & Suite (126)
Dining (25)
View prices for your travel dates
Hotel direct offer!Unlock Member Rates!
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
About
#26 of 212 hotels in Charlotte
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.1
GreenLeaders Silver level
The Ritz-Carlton, Charlotte blends contemporary décor and a flair for innovation to immerse guests in a well-appointed luxury escape. Herbs and honey from the LEED® Gold-certified property’s rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. Guests appreciate our proximity to local attractions including notable museums and idyllic parks.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Airport transportation
Paid private parking on-site
Paid wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Safe
VIP room facilities
Iron
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Centrally Located
Location
97Great for walkers
Grade: 97 out of 100
154Restaurantswithin 0.3 miles
43Attractionswithin 0.3 miles
201 E Trade St, Charlotte, NC 28202-2423
Getting there
Rental CarsSee rental cars from $26/day
834Reviews5Q+A100Room tips
Reviews
Traveler rating
- 569
- 135
- 53
- 40
- 37
Time of year
Traveler type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
I’m not a big review writer, but I had to stop and take a minute to write this review. I walked about a mile to try the Bar Cocoa within the Ritz Carlton. When I got there, it was unexpectedly closed. Sonny, the doorman and kindest guy, walked me over, and he offered me any treat. It was so kind and so above and beyond. I chose a croissant, and he told me that he hoped I became a lifelong Ritz customer. Little did he know, I am a huge Ritz fan and stay at multiple every year. He went above and beyond, and I cannot wait to come back to Charlotte and stay at the Ritz. And hopefully see Sonny again! No one takes care of you like the Ritz. It’s the most special brand and cultivates such a loyal client base in the exact special way. I also hope Sonny’s manager reads this and gives him the kudos he deserves for such a touching act.…
Read more
Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I trusted the Ritz brand. Don’t stay at this Ritz. They put me in a room that reeked of cigarettes and had cigarette butt burns all over the floor. $800 room. They knew the room was bad but we rented it to me anyway. Then in the morning when I went downstairs and showed him the pictures, explain the situation they were unwilling to give me any sort of refund. I will never say a Ritz property again.
Read more
Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had the most amazing experience at the Ritz. We stayed there for our wedding anniversary. The service from the time we pulled up at the door to the time we left, the service was friendly, helpful and amazing. Matthew at the front desk offered us room temp or chilled water or champagne when we arrived. He walked us to the elevator. I had a lovely massage at the spa. There was a handwritten card waiting for us in our room, along with champagne and chocolate covered strawberries. We had dinner reservations and when we returned our room had been tidied and there were rose petals on the bed in the shape of a heart, along with two little chocolates. Absolutely delightful. We will definitely be back to celebrate special occasions.
Read more
Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This is the best Ritz Carlton in which we have ever stayed! The service was helpful and friendly and truly went the extra mile to make our stay memorable. Latrina was warm and welcoming on the phone before we arrived to be sure all needs were met. Kevin helped create an Easter surprise for our granddaughters who visited while we were there. He was GREAT! The rooms were clean and well attended by housekeeping staff. We will definitely return.
Read more
Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We just returned from a one-night stay. My daughter, granddaughter, and I were in Charlotte to see a Broadway show at the Belk Theater. This is where I always stay when I come to Charlotte to see a show because the location is perfect to walk to dinner and the show. This was my granddaughter's first show, so the hotel staff made it special. They delivered special treats and a gift bag to celebrate her special event. She was thrilled! It made the trip so special and memorable for her! She felt like royalty staying here. The room was immaculate (as always), the beds are comfortable, and the whole staff was friendly and helpful (as always)! We ate breakfast there and the food was delicious! It is an expensive hotel, but you get what you pay for. If you want an exceptional experience, you can't go wrong with a Ritz-Carlton. …
Read more
Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The service and friendly service from Mike, Destiny, and Angela are top notch. I was having a bad week getting some work done and Destiny found out I love Chocolate chip cookies and she brought me one to my surprise fresh out of the oven. Mike is also super friendly and always remembers my name and says hello and always trys his best to assist me. Angela is amazing as well she always is seen helping her coworkers and is always a resource I hear for assistance in the Charlotte community. Bravo Destiny, Mike and Angela you all truly live up to the Ritz Carlton brand promise.
Read more
Date of stay: March 2023Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Definitely not a staycation hotel. We had a long layover in Charlotte and stayed overnight. We did a few museums in area but wanted to come back to hotel and enjoy late lunch, and some wine before heading to airport but NOTHING open for lunch, and because we had to checkout no ability for kids to enjoy pool even though we had just stayed the evening. Room was ok, air conditioner was not operating properly so very warm all night. Staff is very friendly but amenities are lack luster for the price.
Read more
Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Mar 8, 2023
Dear Jenniferel8434QL, Thank you for taking the time to share your recent experience with us. As you traveled, please allow me to apologize for your concerns and the lack of elite appreciation you felt during your visit. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is for the spa only. We typically go to the Ballantyne Spa since we are south in the city but decided to switch it up. Upon arriving, obviously the hotel is beautiful and we've ate at BLT several times before, it's great. I do believe punch room may still be there as well and that is a nice cocktail bar as well. We knew when we purchased the spa package and massages the hot tub was broke already so I'll leave that here. The men's locker room has two seating areas, one with a small old LG tv in it. The showers are all in different states of working, different heads, some have all the soaps/conditioners, others have part of them somewhere in the shower. The salt room which I was most excited about had a ladder stored in the room and it looked to be under repair with screws and loose tiles welcoming you to sit and relax. We went up to the indoor pool and it was busy but no swimmers because the water was cold...indoors at the spa. We ordered from BLT wine and an appetizer and had to follow up to just get the wine out first and then the food. My massage was really good but my wife said hers was pretty awful. We love to spa day and for the price, I'm sure you can figure out that 2 massages, food, and parking isn't far from a thousand bucks after tips, it's not worth it. I was hoping for something great.…
Read more
Date of stay: February 2023
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Feb 15, 2023
Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. We greatly look to provide exceptional service and comfort for each guest visit. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive — with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning I’ve ever had! #ritzcarlton #charlotte #ritzcarltoncharlotte #suiteupgrades #ritzcarltonsuite #presidentialsuite #goheels #earlycheckin #latecheckout #aircon #bltsteakhouse #kingofaircon #hisroyalcoldness (For the record, the going rate for the Ritz-Carlton Suite is $8,500 per night, making the upgrade value for this stay a cool $25,500. Entry level rooms start usually at about $500 per night.) Immediately after checking in via the app two days prior to my Tuesday arrival, I messaged the hotel team the same #prearrivalchecklist as I had sent via the Ambassador team a week or two before. Within an hour or so, I already had been upgraded to a Parlor Suite. Later that day, I was further upgraded to one of the Executive Suites. The day before arrival, I was pretty surprised to notice that I’d been upgraded to the hotel’s top Ritz-Carlton Suite. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that I’d been granted #earlycheckin and #latecheckout. I arrived and had a bit of an issue with the air con in the suite bedroom — that was handled after two quick visits by a very friendly and extremely apologetic engineer. After that, the air con dropped quickly to 60 F, and then even to 55-58 F for the remainder of my stay. I don’t think I’ve ever had such tremendous air con anywhere before. The suite was pretty spectacular. The dining and living spaces were spectacularly large and spacious, and the bedroom unto itself was a huge junior suite with an amazing spacious master bathroom. Having a proper kitchen and service entrance was very nice for reheating and storing leftovers (and ultimately for letting room service deliver food ). The second powder bathroom was great, especially when my friends came over. I didn’t even use the workout/Peloton room. This might have been the biggest Bonvoy suite I’ve ever had? The hotel left on the dining room table a very generous welcome amenity of chocolate covered strawberries, chocolates, and wine, not to mention a not insubstantial charcuterie plate. Ironically, they’d forgotten the handwritten note by the Rooms Executive — something I’d never have known had she not told me herself later in the stay lol. They also had left many bottles of room temperature water in the kitchen, and left a fan by the bed with an extension cord. Basically, almost all of my #prearrivalchecklist requests had been honored. (Only true blackout shades weren’t.) The biggest negative of the stay and the suite was that the outer door doorbell didn’t work at all, and the inner door doorbell didn’t ring loudly enough to be heard well in the bedroom or at all in the master bathroom — causing a bit of confusion and lots of frustration when the engineer, room service, or housekeeping came a calling. (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) The only other negatives were the subpar WiFi speed (18-20 Mbps up and down is pretty weak for a luxury hotel), subpar lighting in the vast living room and bedroom living room space (the hotel brought up to extra lamps to help), and the bedroom curtains didn’t extend quite enough to provide true blackout. The suite was really nice to have since I hosted several groups of friends over the course of my stay. That being said, it was so huge that it was almost a little ridiculous for just me. Sometimes we’re so excited to get more that we don’t stop to realize that we don’t always need it. Service was great in the end — but started off a bit rough as the originally less experienced staff didn’t quite know how to handle the doorbell issues or how to handle my frustration. I had even suggested I should downgrade to avoid the issues. However, once we got a manager involved the next day, things vastly improved. Rooms Executive Annie really made a huge difference in making sure things were largely perfect from that moment forward. Annie and the rest of the staff then made it a pretty flawless stay and absolutely took care of me in every way possible. They even comp’d the first two days room service orders by way of apology for the delivery mishaps without me knowing — until I saw the final folio. My entire bill was $66 — $16 for my last morning’s coffee and $50 toward housekeeping gratuity that I had asked to add after forgetting to leave the cash gratuity before my departure. Annie also left me a fragrance and pen package as another apology before she left for the holidays. Very classy and most unexpected. As I often say, service isn’t just about getting it right the first time — but also about recovering when things inevitably go awry. Annie and her team ultimately proved that here. The service recovery was fantastic. Otherwise, all of the staff couldn’t have been more friendly and eager to help. Dinner with my friend and her son at the hotel’s BLT restaurant was fantastic — and I’m a tough judge of steakhouses. I’d go back again in a heartbeat. The food and service were both outstanding. Room service was always quite tasty and pretty prompt — especially after the first day when we finally got the doorbell and delivery issues sorted. Coffee was delicious, much better than I’m used to getting at even the nicest hotels. I never even used the automatic coffee maker in the kitchen. The hotel was super conveniently located downtown, adjacent to the Spectrum Center for the UNC-Michigan basketball game, as well as within 10-15 min easy walk of all the restaurants where I met all my UNC alumni friends for lunches, dinners, and brunch. I had great meals at Fin & Fino, Haymaker, La Belle Helene, and the Asbury. It’s also just a 15 minute Uber/Lyft ride to the CLT airport. Did I mention that my Tar Heels beat Michigan 80-76? That certainly made the whole trip even more worth it. I definitely plan to stay at the Ritz-Carlton Charlotte again whenever in town. This was a definite winner for me.…
Read more
Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: Even entry level rooms here are huge at 500 square feet
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a great experience at this Ritz. Starting with valet they were very nice and attentive. Checking in with Jerome was smooth and he was very professional . We stayed at the Parlor Suite which was very spacious and clean. We enjoyed breakfast at the BLT and Taylor was very helpful with our order. I would definitely go back❤️
Read more
Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
$633 - $955 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, charlotte hotel charlotte
LOCATION
United StatesNorth CarolinaCharlotteFirst Ward
NUMBER OF ROOMS
146
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE RITZ-CARLTON, CHARLOTTE - Updated 2023 Prices & Hotel Reviews (NC)
Frequently Asked Questions about The Ritz-Carlton, Charlotte
Which popular attractions are close to The Ritz-Carlton, Charlotte?
Nearby attractions include Queen City Rides (0.2 miles), Belk Theater at Blumenthal Performing Arts Center (0.06 miles), and Discovery Place Science (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Charlotte?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Charlotte?
Conveniently located restaurants include The Capital Grille, The King's Kitchen, and Rooster's Wood Fired Kitchen.
Are there opportunities to exercise at The Ritz-Carlton, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Charlotte have airport transportation?
Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Charlotte located near the city center?
Yes, it is 0.04 miles away from the center of Charlotte.
Are any cleaning services offered at The Ritz-Carlton, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.