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The Ritz-Carlton, Charlotte

201 E Trade St, Charlotte, NC 28202-2423
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 01/25/21
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Traveler (227)
Room & Suite (113)
Dining (20)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Charlotte
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#23 of 208 hotels in Charlotte
Travelers' Choice
GreenLeaders Silver level
The Ritz-Carlton, Charlotte blends contemporary décor and a flair for innovation to immerse guests in a well-appointed luxury escape. Herbs and honey from the LEED® Gold-certified property’s rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. Guests appreciate our proximity to local attractions including notable museums and idyllic parks.
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Full view
Property amenities
Paid private parking on-site
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Airport transportation
Paid wifi
Hot tub
Indoor pool
Heated pool
Breakfast in the room
Snack bar
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
On-demand movies
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Hotel links
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795Reviews4Q+A100Room tips
Traveler rating
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Popular mentions
Thomas E wrote a review Dec 2020
Lucas, Texas31 contributions26 helpful votes
Four of us stayed for a night while attending the ACC Championship, and it did not disappoint. The location is right across from the Epicenter, and about a 10 minute walk to the stadium. There are also Bird scooters all around, so it's super easy to get around downtown Charlotte. The hotel reached out several days in advance to touch base and see if we had any questions and made several restaurant recommendations that were close by for lunch. While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. After the game we ate dinner at the steak house located in the hotel, and the food and service was very good. The restaurant was pretty lively and had a good atmosphere. This was our second stay at the Ritz Carlton and it exceeded our expectations. We will definitely return to this property for future stays in Charlotte.
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Date of stay: December 2020Trip type: Traveled with family
Jamie H wrote a review Dec 2020
Lake Wylie, South Carolina35 contributions5 helpful votes
School just got out so we decided on a quick one night stay at the Ritz CLT. My wife and I stayed a few weeks ago and had an amazing stay, we knew the kids would enjoy getting away and swimming in the amazing indoor pool. We travel quite a bit and stay at lots of nice properties and one thing that sets a good property apart from a great property is the staff, and that’s where this property really shines! The staff are amazing, we let them know we were bringing the kids and they were greeted by name. Everyone is so friendly and made us feel very welcome and appreciated. Ashley at the front desk is amazing, on our last stay I called to find out where the ice machine was located. When I went to get ice the machine was out of order, no big deal I just went to another floor.... but as soon as I got back to the room there was a person with a bucket of ice. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice. Veda has also been amazing! Once she knew the kids were coming she sent amazing snack baskets to the room for them. Thank you so much, I’m so glad we found our new staycation location! If you’re in Charlotte and looking for a great place to stay, look no further! Pics are of the executive suite
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
Rashida H wrote a review Jul 2020
Charlotte, North Carolina41 contributions11 helpful votes
Since we were still in COVID lockdown, my husband surprised me with a spa staycation. So not only did we stay at the Ritz, he also surprised me with a massage. So we walked to the spa, the staff greeted me Kindly and even knew it was my birthday (found out the front desk calls ahead when you check in)! I went to the back to get dressed in the robe and slippers. The locker attendant was great! She was so nice! We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. She went on to ask if I had a reservation. (of course I did) And asked me to prove that. I did. I told her I didn't have the details because all of this was a SURPRISE for my birthday, but could call my husband to get the details. She rudely responded "well thats all good and all, but we don't have a therapist for you...so". So embarrassing!!! I got dressed in my clothes, and by the time I came back out, her explained that due to a clerical admin error (that they made!!!), my appointment "disappeared". But she still proceeded to question me as if I did something wrong. I was soooo beyond embarrassment at this point and disgusted by her attitude. All they said was that I could try again on another weekend, but someone else is booked, just not me. I left and went back to the room while my husband spoke to them. They offered him another visit the following Saturday (which I do not want to take). I would NEVER EVER go back to this spa. I work in the customer experience industry, so I give a lot of leniency for businesses and individuals, especially during these times. I love to share great experiences, and I think twice before sharing a negative review. Mistakes can be made and are forgivable! But to treat a customer like they are at fault , publicly embarrass them-- and then find out that your business made the mistake is horrible. The fact that the front desk called ahead when we checked in was proof they had an appointment for me. Its sad I feel the need to prove that, as a customer. BEWARE -- if you book and/or pay for anything in advance with this spa, please do your due diligence. Make sure you actually have an appointment or you may be embarrassed! Accommodations: Maybe due to COVID, the spa accommodations were not what I would expect from the Ritz. I regularly visit other comparable spas (e.g. Fountainebleu Spa (Lapis), etc.) and this was no comparison. However, I would suggest to give it a chance after COVID. I personally won't go back. Room & Amenities: We stayed on the 15th floor -- the room was oddly noisy as if the weight room was right above us. We both heard the noises all night. it was a corner garden room (facing a corporate BofA building). There was also a strong smell of marijuana on that floor that hit you everytime we got off the elevator. One time, it smelled like someone sprayed air freshener, but next time we can up, the smell was back. yikes! Most amenities are closed, but limited valet is still available. Other Staff: The front desk young woman and everyone else was a pleasure to interact with. The front desk woman was so apologetic and even reached out to the spa manager to try to have a masseuse come in that night for me. We already had dinner reservations AND after the negative interaction I had, I did not want to risk being embarrassed again. This stay was not worth the money spent!! This was not a discounted stay due to COVID. Please do research before booking this property.
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Date of stay: July 2020
Sleep Quality
Room Tip: Garden room on 15th floor was very noisy
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7 Helpful votes
redmanfloridapvb wrote a review May 2020
Ponte Vedra Beach, Florida400 contributions414 helpful votes
Unfortunately we stayed at this lovely hotel during the virus pandemic. Staff was limited but very helpful. The suite we had was great and the bed was typical of the Ritz-Carlton, divine. We hope to return and enjoy the entire hotel.
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Date of stay: May 2020
1 Helpful vote
Keith W wrote a review Apr 2020
Overland Park, Kansas2 contributions1 helpful vote
I am an Ambassador Bonvoy member who frequently stays at Ritz Carlton properties. The service and care that was extended by the staff was nothing short of SPECTACULAR!!! We were visiting from Kansas to attend a Hornets game. The front end manager Natalie as well as the assistant property manager Annie took care of every detail. We were greeted with PERSONALIZED decorated gourmet cookies and additional treats and beverages in our room. We were upgraded to an executive king suite DESPITE the fact they were fully booked for the final CIAA tournament in Charlotte. The room was spacious and a very well appointed living space. In addition they reserved us a table in the very busy bar area and were able to secure us reservations at two very busy local restaurants that were fully booked! At every turn, our requests were met AND exceeded. The entire staff from the doorman, bar staff and front desk were exceptional in their attention to the customers needs. I have stayed at Ritz Carlton's around the world(Shanghai, Cayman, Half Moon Bay, Hong Kong,etc.) but our experience at the RC Charlotte was SECOND TO NONE!!! I would come back to Charlotte just to stay at that property!!
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Date of stay: February 2020
1 Helpful vote
$506 - $921 (Based on Average Rates for a Standard Room)
the ritz-carlton, charlotte hotel charlotte
United StatesNorth CarolinaCharlotteFirst Ward
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Frequently Asked Questions about The Ritz-Carlton, Charlotte
Which popular attractions are close to The Ritz-Carlton, Charlotte?
Nearby attractions include Queen City Rides (0.2 miles), ImaginOn: The Joe & Joan Martin Center (0.2 miles), and Belk Theater at Blumenthal Performing Arts Center (0.05 miles).
What are some of the property amenities at The Ritz-Carlton, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at The Ritz-Carlton, Charlotte?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton, Charlotte?
Conveniently located restaurants include The Capital Grille, Amelie's, and Luce Restaurant & Bar.
Are there opportunities to exercise at The Ritz-Carlton, Charlotte?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Charlotte have an airport shuttle?
Yes, The Ritz-Carlton, Charlotte offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Charlotte located near the city center?
Yes, it is 0.04 miles away from the center of Charlotte.
Are any cleaning services offered at The Ritz-Carlton, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Charlotte offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.