Noise is UNBEARABLE. It’s like the wanna be fast and furious outside your window all night long, muffler after muffler , blaring music non stop the entire night. No way to get any sleep what so Ever! Coming from nyc I am shocked at how noisy this city is. Ritz needs thicker windows- something to help! Trust me, stay away from the city if you’re looking to get any sleep at night.
Friendly engaged staff made sure we had a wonderful overnight stay. The indoor pool, housed on the 18th floor, offers stunning views and a serene environment. The rooms are exquisitely appointed and made for a comfortable night. Our only disappointment was BLT is closed on Mondays. No worries, we stayed a bit longer and enjoyed a late morning breakfast.
What a wonderful stay. This hotel is so amazing. Deja was wonderful checking us in. Rita Smith reached out to me a week ago to make sure to anticipate any needs. Denise at the front desk was wonderful when I needed some odds and ends. We are all celebrating some new jobs opportunities. We were delighted with assortment of mini desserts and a bottle of wine with a lovely note by Allison. Sunny the doorman gave us the best recommendation for lunch! Around the block from the hotel. Thank you all so much for “delighting us.” My very best, Jeanie
This was a stop hotel for us on our way to Charleston. This is definitely more of a business RC for its location is downtown. The rooms were clean and put together famously. The employees were great and helpful however we noticed not up to RC standard which is understandable with COVID. The steak house was insanely good and room service was on point. The reason for 4 stars and this is something that needs to be worked on with the properties located downtown and the city is the annoying cars that race throughout the city streets with the mufflers. In the 2 nights that we stayed there we did not get to sleep until 2 am because of these annoying little wanna be fast and furious cars (I guess they drive through this area because of the echos). Besides that the stay was good ❤️
We enjoyed our weekend stay. Check in was a little delayed but Denise was so good about keeping us informed when it was ready. Our rooms were spotless and the beds are so wonderful. The location is fabulous! We had drinks in the Lounge and they were very good. Had Room Service Breakfast each morning and everything was perfect. You should not hesitate to stay - definitely a 5 Star Experience.
We paid 890$ for a suite. The room whilst very spacious with floor to ceiling windows of Downtown, was drab and depressing in its decor of floor to ceiling varying shades of grey. Our room was appointed on a corner so we had road noice from two sides and over the weekend this was very loud. Obviously understaffed, some restaurants open in rotation. Hit and miss of being able to get a drink in the lobby / lounge bar. On checkout we asked for a coffee and were directed to Starbucks, 2 blocks away from the hotel! The hotel decor is dated and tired. On the plus side, the pool area and gym were excellent. Our spa experience of a massage and manicure were good.
As a Marriott titanium member spending almost a third of the year in a hotel this was definitely a poor ritz experience and I think time to move my loyalty to another chain given all the recent changes at Marriott since spg merger. Checked in at 230 pm on Thursday oct 25 with no rooms yet available Saw on iPhone Marriott app room assigned but no phone call so I proceed to desk after finishing my coffee near front desk (after 20 min still no call - curious how long they would have waited to let me know room was ready) I go to front desk and finally get to room only for it to be extremely loud with significant noise pollution. This occurred all night long and into the morning which led to nearly no sleep. Could hear the construction during sunset and sunrise, the fire alarm that went off and all the fire trucks rushing to scene across street or nearby. Also on the street was a band playing all night long and disturbing into wee hours of morning. Don’t ask for city view if you want quiet In the spa the steam room was out of order and there was toothpaste near sinks. I asked about toothbrush and advised they ran out. Took 5 min to find hairdryer in spa (hiding in a concealed storage in the wall that attendant helped me locate. The icing on the cake was i had 4 pm late check out. I left the do not disturb sign on and had 2 housekeepers knock on the door. One actually enter the room while I was in the bathroom …
My wife and I stayed for one night at the Ritz Carlton Charlotte. We had stayed there previously and had wonderful stays. This stay was one of the worst that we have ever had at a hotel. When we arrived at the hotel, none of the hotel restaurants or lounges were open, so we decided to get in-room dining since we had nothing to eat that day. We just got a salad, fries and a cheese tray, and the food was fine. We had massages later in the day. The massages were fine, nothing special. When my wife got back to the women’s locker room, she was confronted by a worker that told her that she was locking everything up and that my wife had to leave the locker room immediately. My wife wanted to take a shower, but the woman wouldn’t even let her change back into her clothes. The woman gave my wife a plastic bag, told her to put her clothes in the bag and leave immediately. My wife had to go back to our room with just a robe on and dropped her prescription glasses somewhere along the way back to the room. When we returned to our room, I become extremely ill with food poisoning. The illness lasted for seven hours. I knew that I got the food poisoning from the in-rooming dining food because it was the only thing that I ate that day. After we returned home, I sent a email to the Ritz staff regarding my wife’s terrible experience after her massage, her lost glasses, and my food poisoning. I never received a response to my email. I was not contacted about our experience at the Ritz until I contacted the Marriott national office. The staff at the Ritz obviously does not care about their customers.…
Wonderful staff. Thanks for a great stay. Sunny and the valet team are superb and really made our day. After a tough year in travel the Ritz Charlotte is back with a great team and service. Thanks for taking the time to make each part of our visit amazing.
To be honest it’s a fine hotel. The problem is that it’s about 2-3 times more expensive than hotels that are also nice. For half price I think there are better options with great service and nice rooms. All night we heard dings and chimes, horns and loud noises. The only special service we got was because of our Marriott status. Our service in the lobby bar was disappointing and slow. The macarons were stale. Having been to another ritz recently this really failed to measure up. We won’t go out of our way to stay here again The positives are the room was clean, nice linens and well appointed.