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The Ritz-Carlton, Charlotte

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#27 of 180 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
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The Ritz-Carlton, Charlotte
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508 Reviews from our TripAdvisor Community

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Showing 505: English reviews
Charlotte, North Carolina
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
Reviewed 1 week ago

I used a package at The Spa & Wellness Center in 2011. I was treating myself to a head massage after a terribly tiring year at work. Received free valet parking and could use the locker facility for my keys etc. I did tell them that I was expecting a choice of massage oils (jojoba, almond etc) -- they had... More 

Helpful?
1 Thank breadbowl
Bristol, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

More catered to business travelers. Employees aren't as welcoming. Decor gorgeous. No club rooms. Location good. Paid over 600 for room which was in poor shape. Air conditioning not great. Nothing done for children. Reconsidering our ritz platinum membership. All average except room Service. Room service was grand.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
1 Thank swva44
SeamusRitz, Director of Sales at The Ritz-Carlton, Charlotte, responded to this review

Good Afternoon, We're disappointed to hear about your recent stay with us. If you have time, I would love to speak with you in a little more detail about your stay. My direct number is 704-972-4446. Kindly, Seamus Gallagher Director of Sales & Marketing More 

Brooklyn, New York
Level Contributor
101 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 2 weeks ago via mobile

If you are looking to stay in the lap of luxury, then look no further than the Ritz-Carlton in Charlotte. Extremely comfortable beds, the rooms are furnished to every detail. Nothing is lacking. The towels are large, soft, and absorbent. The toiletries are first class and the water pressure is just perfect. You are truly getting what you pay for.... More 

Helpful?
Thank grknyc
Boston, Massachusetts
Level Contributor
83 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 weeks ago via mobile

Having stayed at many other Ritz Properties I found this one to be consistent everywhere except on Friendliness, here they were far Superior and took that Southern Hospitality Charm to a new level. WE LOVED IT! Also very clean and well kept. Exceeded our expectations. I guess you can say "It's all included in the price!" GREAT EXPERIENCE! 😉

Helpful?
1 Thank BarryPAleo
NC
1 review
Reviewed 2 weeks ago

Just love this place! So many good memories! Stayed here so many times! The BLT steak restaurant is best in Charlotte. In room service was awesome! Everything was beautifully set and food was yummy! The room it's self needed a deep cleaning. You could tell it's not sparkling clean. I suggest to a housekeeping management to wash carpets and to... More 

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank DianaRad
NorthCarolna,USA
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

My daughter and I checked in here day before her wedding. Restful night. Jr suite was large enough for her 6 bridesmaids to come and get ready next day. Bath and 1/2 with separate living room made this suite perfect. Plenty of room. Large closets for all those big dresses. Plenty of outlets for all the blow drying, curling, steaming,... More 

Helpful?
1 Thank Katwoman57
Hong Kong, China
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 weeks ago via mobile

On service responsiveness to clean up was slow and once they did not react. Breakfast a la carte, so if you want to get going you miss a good morning buffet you typically get in better hotels. Seems to cater to event tourists and local big shots, this seems to drive up the prices for everything. At 500 a night... More 

Helpful?
1 Thank listenwell
SeamusRitz, Director of Sales at The Ritz-Carlton, Charlotte, responded to this review

Good Day, I'm sorry to hear your feedback. If you have time I would love to speak with you in more detail. My direct number is 704-972-4446. Thank you, Seamus Gallagher Director of Sales and Marketing More 

Greensboro, North Carolina
1 review
Reviewed 3 weeks ago

If you want top of the line service & a luxurious guest experience, then we highly recommend the Ritz. Their commitment to excellence & desire to have the highest quality in customer satisfaction is the reason we will always stay at the Ritz anytime we are in Charlotte.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank elizabethgH1054DZ
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

Decided to treat my wife with a night at the Ritz away from our four kids. What a disappointment. While the hotel and rooms are very nice it is not worth the cost. Our hallway had dirty glasses and empty water bottles in it the whole time we were there. After returning from our dinner we tried unsuccessfully to get... More 

Helpful?
1 Thank Brian G
SeamusRitz, Director of Sales at The Ritz-Carlton, Charlotte, responded to this review

Good Day Brian G. We are truly sorry to hear your feedback. If you have time, I would love to speak with you in a little more detail about your stay. I'm available directly at 704-972-4446. Kindly, Seamus Seamus Gallagher Director of Sales and Marketing More 

New York City, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

I've stayed at several hotels in Charlotte over the years, but none compares to the Ritz. The lobby is great, the ambience at the bar is perfect, rooms are very spacious and very good service from the minute you walk in to the day you leave.

Helpful?
Thank Carlos R
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Located in the heart of vibrant Uptown Charlotte, The Ritz-Carlton, Charlotte, is a luxury hotel that brings an urbane sophistication through its innovative restaurants, dramatic skyline views, penthouse Spa & Wellness Center, spacious guest rooms and suites, and its environmental commitment that is rarely seen in a contemporary urban hotel. Included in the prestigious Condé Nast Traveler Gold List and Travel + Leisure World's Best Hotels, The Ritz-Carlton, Charlotte is perfect for families and couples, business executives and groups, each destined to enjoy an unforgettable experience just steps from the city's cultural heart. ... more   less 

Additional Information about The Ritz-Carlton, Charlotte

Address: 201 East Trade Street, Charlotte, NC 28202
Location: United States > North Carolina > Charlotte > First Ward
Price Range: $452 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
The Ritz-Carlton, Charlotte Hotel Charlotte
Hotel Style:
#2 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#31 Family Hotel in Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Charlotte staff and other travelers.
2 questions
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Miami Beach, Florida
1 month ago
over a year ago

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Questions? Get answers from The Ritz-Carlton, Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Hotel interior very quiet. Street side loud on weekend from neighboring venues.”
 of 5 bubbles Katwoman57, 2 weeks ago | Read review
“Ask if they can upgrade you to a suite...usually if they have one, they upgrade us”
 of 5 bubbles U314XGjasons, 4 weeks ago | Read review
“Higher floors tend to be quieter”
 of 5 bubbles FamFunIllinois, Oct 1, 2016 | Read review
“On the weekend chose a room away from the Epicenter across the street”
  • Executive Desk
 of 5 bubbles rickbryant123, Aug 21, 2016 | Read review
“Get opposite side of Epicenter and do visit the 18th floor in the evening whether you use the pool or not.”
 of 5 bubbles Stonewall90, Aug 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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