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AC Hotel by Marriott Charlotte City Center

Room & Suite (5)
Dining (4)
  • Excellent40%
  • Very good15%
  • Average15%
  • Poor15%
  • Terrible15%
  • 1 week ago
    “Welcoming and pleasant staff, but overly modern decor is a turnoff.”
  • 3 weeks ago
    “Odd Experience”
Hotel website
220 E Trade St Suite 500, Charlotte, NC 28202-3389 See on map
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
3 Star accommodation
Additional information
Hotel website
Offers from AC Hotel by Marriott Charlotte City Center
Special Offer: Unlock Member Rates!
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Nov 4Nov 5
1 room, 2 adults, 0 children
Standard Room
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Reviews (13)
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1 - 5 of 13 reviews
Reviewed 6 days ago

Welcoming and pleasant staff, but overly modern decor is a turnoff. Bedrooms are a little stark, lighting is just ok after you’ve found all the light switches and turned each and every light on. Bathrooms too are a little stark. Maybe this theme works well...More

Thank Joe G
Reviewed 2 weeks ago

unrecognised charges on our credit card but after 3 emails, 3 phone calls and 2,5 weeks waiting no response - the employee needed is never availble and has never called back. Disgusting service from Marriott.

Thank Pinkgina
Response from Joseph T, Front Office Manager at AC Hotel by Marriott Charlotte City CenterResponded 1 week ago

Dear Guest, Thank you for taking your time to give us your feedback. We apologize for the delayed response. If you can, i'll like to speak directly to you about your situation. You can reach me at 704.348.4002 Thank you again!

Reviewed 2 weeks ago

The service we received was excellent. All staff were super friendly, personable and helpful. There is an awesome rooftop bar on the 22nd floor, but beware that there is a strict dress code that must be adhered to (no flip flops). Our room was modern,...More

Thank Maria L
Reviewed 2 weeks ago

As a Marriott Rewards member, my husband and I travel to Charlotte frequently for a weekend get away. Unfortunately, this hotel did not meet our expectations. The rooms were clean and well decorated. However, we did not get much sleep the entire time we were...More

1  Thank SC_Belle83
Response from Joseph T, Front Office Manager at AC Hotel by Marriott Charlotte City CenterResponded 1 week ago

Thank you for taking your time to share your review for your recent stay. I want to first apologize on behalf of myself and team here at the property for your below of expected experience. We are working with your front desk staff to ensure...More

Reviewed 2 weeks ago via mobile

Friday night- hotel put us in room on 7th floor even number overlooking epicenter. There is a DJ at the Epicenter Friday nights, which was right outside our room and so loud it shook the walls. At 11:45 I called asking for a new room,...More

Thank niwiman15
Response from Amy V, Manager at AC Hotel by Marriott Charlotte City CenterResponded 1 week ago

Dear Guest, Thank you for taking time to post your review. I would like to apologize that your stay was ruined due to excessive noise from the . We are located on top of Charlotte's Entertainment District and unfortunately do not have control over the...More

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Hotel Amenities
Air Conditioning
Breakfast Available
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Hotel class
Contact Information
Hotel website
Room types
Non-Smoking Rooms
$182 - $355 (Based on Average Rates for a Standard Room)
United StatesNorth CarolinaCharlotteSecond Ward
Room & Suite (5)
Dining (4)
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