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Sheraton Charlotte Hotel

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Sheraton Charlotte Hotel
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230 Reviews from our TripAdvisor Community

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Showing 229: English reviews
San Francisco, California
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

So...this isn't the experience I would typically think of when considering the Sheraton brand. I want to start out with the positives first. The staff are incredibly friendly and demonstrate a strong commitment to customer service. Every staff member I have encountered seems very dedicated to providing a good customer experience. The beds are comfortable, the noise level is low,... More 

Helpful?
Thank SfTraveller2014
Gettysburg
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was here for meetings only - I did not stay overnight. Meeting rooms have very poor control of HVAC one room was overheated and the next room was super cold. Meeting staff were unhelpful. Banquet food and beverage were average and drinks were VERY overpriced. Do yourself a favor and find a different hotel.

Helpful?
Thank Goldinlondon2012
Chanute, Kansas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

This is not a 200.00 a night hotel. I upgraded to a club room, but the room never got cooler than 74 at night, even after the maintenance guy looked at it. Ended up moving the next day. The second you was not as nice as the first plus the bathtub drain would not hold water. I enjoy soaking in... More 

Helpful?
Thank Joan S

Travelers are raving about these Charlotte hotels

Columbia, South Carolina
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I went to this hotel on a business trip. The hotel rooms were dated and the A/C did not work in my room on the 1st night. The room itself was dated and the bathroom was extremely cramped. When I parked in the lot, my hotel card would not let me out. I had to re-park my car and go... More 

Helpful?
Thank GatorBait33
Toledo, Ohio
Level Contributor
73 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for four nights while on business in Charlotte. I really liked this hotel. The staff are extremely pleasant and the overall standard of customer service is very high. The hotel is connected to a sister property (Le Meridien) which gives you easy access to additional bars and restaurants. The rooftop bar in Le Meriden is well worth... More 

Helpful?
Thank GeogProfOH
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review the property! We are glad to hear you had an enjoyable stay and hope the European team you are rooting for makes it to the finals! We look forward to welcoming you back when your travels bring you to the Queen City! More 

Laurel, Mississippi
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff was great, workout facility was above average, they have a really nice pool and pool bar (open air) set up. Nice lobby bar... good cocktails and wine list. Decent location to restaurants and bars in the midtown/downtown area.

Helpful?
Thank clalexan
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your kind comments. We are glad to hear you enjoyed your stay and the great amenities we have to offer. Thank you again! More 

Buffalo, NY
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was contacted via email by a "guest experience specialist." The email was personalized and offered assistance with my stay. I took Elizabeth up on her offer and asked for recommendations for restaurants and asked if there were any walkable neighborhoods, etc.... I received an email stating that information had been dropped off at my hotel room. When I returned,... More 

Helpful?
Thank Elissa B
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our property! Our staff takes great pride in ensuring our guests such as yourself receive VIP service before, during and after your stay. While the middle of Uptown is a six-block walk, may I also suggest the Metropolitan at Midtown, only two blocks from the hotel just outside the I-277 loop, also... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed June 21, 2016 via mobile

Went to Charlotte for a nice wrekend getaway and it was absolutely perfect. From the room to the food to the excellent service. All 4 bars located on property were great. Our stay was so nice we woke Sunday morning and extened our stay.

Helpful?
Thank Tyrik R
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your kind review! We are excited to hear you were able to frequent all of our amazing restaurants and enjoyed your stay so much you extended it! We look forward to serving you again the next time your travels bring you to Uptown Charlotte! More 

Vista, California
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 17, 2016

I was booked at this hotel where a conference where I speak was scheduled at $179+ tax. Arrived on a Wednesday evening, checked in fairly uneventfully (although they couldn't locate my status as a SPG Gold member). My room was warm when I arrived, went to get a sandwich in the bar, and came back and room seemed a bit... More 

Helpful?
Thank Candy A
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

I am disheartened to hear your stay was not up to our Sheraton Charlotte Hotel standards, but thank you for letting us know how we can improve ourselves. I can assure you the AC has been fixed. We hope you will give us another try when you travel back to Charlotte and allow us to show you a true Sheraton... More 

Memphis, Tennessee
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed June 11, 2016 via mobile

I loved staying here. I would definitely stay here again. I really enjoyed working out in the fitness center and swimming in the pool. The rooms were spacious and the beds were comfortable. Everything was updated beautifully! Every time I would walk through the lobby there would be water with fresh fruit in it (which looked as good as it... More 

Helpful?
Thank carohoff
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our property. We are excited to hear you enjoyed your stay and look forward to welcoming you back again in the future! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Sheraton Charlotte Hotel is ideally located in uptown, near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal Performing Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed.At the Link at Sheraton(SM) experienced with Microsoft® in our lobby, surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Stay in shape at our Sheraton Fitness center, and relax in the outdoor pool, indoor pool, or hot tub.Start your day with a warm, hearty breakfast in our all-day dining restaurant. After a full day with family, friends, or colleagues, gather over a meal and refreshing drinks at Float, our poolside restaurant and bar.Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access, making the Sheraton Charlotte Hotel the perfect place to bring everyone together. ... more   less 

Additional Information about Sheraton Charlotte Hotel

Address: 555 South McDowell Street, Charlotte, NC 28204
Location: United States > North Carolina > Charlotte > Second Ward
Price Range: $134 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Charlotte Hotel 3*
Number of rooms: 304
Reservation Options:
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