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Sheraton Charlotte Hotel

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Guests1 room, 2 adults, 0 children
Traveler (148)
Room & Suite (50)
Dining (9)

About

#95 of 192 hotels in Charlotte
Location
Cleanliness
Service
Value
Sheraton Charlotte Hotel is ideally located in uptown Charlotte, North Carolina near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal Performing Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed. Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking garage
Parking
Public wifi
Internet
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Vending machine
Poolside bar
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Non-smoking rooms
Allergy-free room
Housekeeping
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish, Italian, Polish
Hotel links
Visit hotel website
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Location

Full view
74Somewhat walkable
Grade: 74 out of 100
219Restaurantswithin 0.75 miles
36Attractionswithin 0.75 miles
486Reviews
7Q+A
96Room tips
Traveler rating
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Popular mentions
Sleeping room had a closet that looked like it was an afterthought. There was a space close to the bathroom that looked like it would have been a great closet, but only held a luggage rack. The meeting rooms were nice in this venue was well set up. Especially the restroom. This was a combination of Sheraton and Le Meridian sharing convention space. The only restaurant has a limited menu, although the food was ok.
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Response from CharlotteSheraton, General Manager at Sheraton Charlotte Hotel
Responded 1 week ago
We greatly appreciate you taking the time to provide some feedback regarding your recent business-related stay with us, Peggy. Even though the more streamlined and modern layout of your guest room didn’t exceed all of your expectations, it was wonderful to know that our meeting rooms did impress at every turn, ensuring that your visit was still a five-star worthy affair. We were so pleased to know that you enjoyed your stay and whether for work or play, we hope that we’ll have the pleasure of you making yourself at home with us at the Sheraton Charlotte once again.
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We spent several days in the Le Meridien part of the hotel. Our room was spacious and very comfortable. Every staff member we came into contact with at the hotel were kind, informative, and attentive. My husband was away during the day, so I spent a great deal of time in the hotel. It rained the entire time, and Uptown is accessible by walking but it was just a little too far away. I spent time in one of the many lobbies, and staff would periodically stop and ask if I needed anything. At one point, I thought I might go out to get something to eat and the staff was quick to point out closer locations or offered to transport me. They also recommended the hotel dining, which I did select. The staff was equally attentive and the food was reasonably priced. I would recommend this hotel because I felt safe, attended to, and our room was wonderful.
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Response from CharlotteSheraton, General Manager at Sheraton Charlotte Hotel
Responded 2 weeks ago
We’re grateful for the time you have taken to share this review and recommendation of our sister properties, Stephanie. We especially wish to thank you for choosing to highlight the unparalleled quality of warm welcoming hospitality provided by our team members. It is always a joy to see that our staff is not only meeting our own high standards, but exceeding each and every one of our guests’ expectations. We want you to always feel safe, comfortable, and totally satisfied with every aspect of your visit to our amazing city, and we’re thrilled that our team members’ attentive service and friendly attitudes made you and your husband both feel right at home. We can’t wait to pass on your kind words to all of your new friends in the Queen City and whether for business, leisure, or a combination of both, we hope to have the honor of being your home-away-from-home again one day soon.
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I received friends from out of state and we spent the weekend in this hotel. Is very good located. I really enjoyed my time there. The thing i most am impressed is the cleanest . The bed was perfect made, the bathroom was neat cleaned. Particularly i loved my housekeeper. She is amazing she was so kind and helpful. Such a lovely lady always taking care of everything. I never had that service before in any hotel. I would love to comeback and see her again. Thank you Martha [-] for your excellent service. I would love to find more people like you.
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Response from CharlotteSheraton, General Manager at Sheraton Charlotte Hotel
Responded 2 weeks ago
It was an absolute joy to host you and your friends for the weekend at the Sheraton Charlotte, and we thank you for taking the time to share this heartwarming review. While we are all thrilled you had such a five-star worthy stay, we sincerely appreciate you spreading the love to our dedicated team of housekeepers with a special shout-out to a true star of our entire staff! As you discovered, each and every one, especially the lovely Martha, takes great pride in providing a comfortable home-away-from-home for each of our guests. Reading that her superlative quality of service was above anything you have ever experienced has put a smile on her face that will be hard to remove and she wishes to extend her own regards to you for the thoughtful recognition. Like you, Martha also wishes that she will have a chance to welcome you back through our doors and we hope to get the chance to make both these ‘hopes’ come true soon.
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Nice room. Comfy pillows. But We struggled with hot water the entire trip. It took almost 5 minutes for the shower water to get hot. We upgraded to club level and we were told that the club lounge was on the 1st floor, when it was actually on the 14th floor. We were never informed of club level meal times, so we missed every opportunity to have a meal. The upgraded club level was a waste. Not a bad place to stay, but definitely could use some improvement.
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Response from CharlotteSheraton, General Manager at Sheraton Charlotte Hotel
Responded 3 weeks ago
We appreciate you taking the time to review your recent experience at our hotel. While it was wonderful to learn that the home-away-from-home comfort of your guest room accommodations impressed, we do regret that there were a few missed opportunities for us to truly win you over. We have passed on your feedback regarding the water temperature issue you encountered in your shower to our Maintenance Team and wish we had a chance to resolve this concern for you during your visit. We empathize that one may not expect to run into such shortcomings when upgrading to our club level, but our team members are always available to assist you with any issue that may arise. We also were truly sorry to learn that you were not provided with a full explanation of your benefits and will ensure that improvements in communication are made for the future. We hope that on your next visit to the Charlotte area, we will have a chance to better impress with an authentic Sheraton experience.
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This review will detail the extraordinary staff we experienced at both Le Meridien and Sheraton Hotel in Charlotte. The bottom line is that they are two excellent properties with a great style, close to the convention center, and our preference in the downtown Charlotte area. Now here are the details of my weeklong stay in downtown Charlotte, where we were fortunate enough to stay at both Le Meridien and Sheraton Hotels. This was a business trip for myself, but my wife was able to join me. The property, the excellent services, and professional staff made it feel more like a vacation. The atmosphere in the lobby and the guest rooms of Le Meridien is swanky and gives the feel and look of the modern world traveler. The seating in the lobby is inviting and stylish and provides a great place to meet up or chat with fellow guests. Andrew, on check-in, was courteous and professional. Even after we checked in he called to make sure the room was suitable for our needs. Mark, the new manager who recently moved from Los Angeles went above and beyond to assist us during my stay. We had an issue with our reservation dates and Mark took it upon himself to solve it, otherwise I would had needed to change hotels. Due to my titanium elite loyalty status and our anniversary, he arranged an exquisite upgrade to a beautiful suite on the 14th floor with a living room, dining area and two full bathrooms. The décor in the suite followed the chique style of the hotel with funky seating and updated wall furnishings. Ron, the concierge manager, was attentive throughout our entire stay. He gave a personal tour of the new Le Meriden lounge which was due to open soon. Ron also surprised us with champagne and a delicious cheese plate on return after a long day. If you stay at either the Sheraton or Le Meridien, the rooftop bar and Evoke lounge are a must see/stop. The strawberry margarita was top notch. The breakfast and dinner options at Social, the downstairs Sheraton restaurant were also exceptional. The Queen City omelet is our recommendation, and the ribeye was cooked exactly as requested. The staff provided friendly and prompt service. Social provides a great late-night dinner option with delicious choices. The Sheraton club lounge in Charlotte, is by far, one of the top 5 club lounges I’ve visited in the United States. Every morning and evening Samantha and Abbey greeted us with a smile, excellent service, and appetizing food and beverage choices. Abbey provided us with great recommendations of things to see and do in Charlotte. It was obvious Abbey genuinely cares for all of her guests and ensures they have a great experience in the club lounge and during their overall stay in Charlotte. She was personable and kindhearted which are two qualities which were evident in all her interactions with her guests. Eugene, who was attending to guests in the lobby, assisted with my luggage during my stay. We had to store our bags in the lobby and he graciously assisted my wife in retrieving some personal items a couple of times. Cherish assisted me with my checkout. She greeted me with a smile and was helpful – a great representative of the service you will receive at the Sheraton Charlotte Hotel.
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Response from CharlotteSheraton, General Manager at Sheraton Charlotte Hotel
Responded 4 weeks ago
We truly value your loyalty to our portfolio of hotels and are humbled that you would consider both of our sister Charlotte properties as a few of the finest you have ever stayed at. As you have been so thoughtful to share this review here on TripAdvisor for both of our properties, our combined teams would like to extend our sincerest thanks to you for investing so much time in highlighting the above and beyond care that made your visit to the Queen City one to remember. Even though our comfortable accommodations and upscale amenities impress, we know that it is our genuine warm hospitality that has so many guests return through our doors. We appreciate you taking the time to mention a few of the truly superlative efforts of the stars of your stay in your heartwarming review. From Abby and Samantha to Eugene, Cherish, and the rest of us at the Sheraton Charlotte, it is a joy to learn that we have made a few life-long friends during this five-star worthy business/anniversary visit. Whether for work or play, we hope it won’t be long before we have the pleasure of welcoming you back through our doors to share more memories in the Queen City.
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PRICE RANGE
$126 - $274 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaCharlotteSecond Ward
NUMBER OF ROOMS
305
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