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Sheraton Charlotte Hotel

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Sheraton Charlotte Hotel
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243 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Groesbeck, Texas
1 review
3 of 5 stars Reviewed 1 week ago via mobile

The Sheraton was beautiful as expected, the only problem my sister and I had was the tv did not work. We called the front desk and they informed us that the local television company was having trouble and it should be resolved soon. During our 3 days and two night, the problem was never resolved. Luckily, the front desk gave... More 

Helpful?
Thank lyndseycherry
Cedar Rapids, Iowa
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Yes, the lobby decor is modern and ultra chic. Yes, the rooms are nice. But wait, do NOT go OUT to eat or you will miss an exquisite culinary experience! This is NOT your typical hotel food. For an appetizer, highly recommend the NC shrimp with chorizo sausage and grilled bread drizzled with an a-MAZ-ing garlic-parsley-citrus-wine sauce. Wowzah. The seared... More 

Helpful?
Thank Elizabeth750
Kevil, Kentucky
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location is close to the Nascar Hall of Fame, and within walking distance of some good restaurants downtown. Hotel was nice, room was clean and staff was great. No issues other that rooms are small, but I would stay here again.

Helpful?
Thank Matt W
NYC
Level Contributor
151 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a nice hotel. I do not understand some of the negative reviews. The lobby is beautiful and the rooms are nice. The Club staff are exceptional. There should be some bread put out at night and the selections are poor. The morning selections are very good. The front desk staff do not recognize platinum members. As far as... More 

Helpful?
Thank mikefaud1
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Common areas are nice and modern. Staff seemed pleasant enough. Location is convenient. Cleanliness is again an issue with Sheraton, floors were not vacuumed upon my arrival, nor were they vacuumed after my 1st night. Room was dusty. Room was very small. The bathroom layout is a stupid waste of space and whoever designed the shower area should be sued.... More 

Helpful?
Thank tanya - chris P
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations we set forth, however, your feedback provides our hotel with valuable information that we can review to improve on for the future. We look forward to welcoming you back in the future! More 

Level Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is a top notch hotel. The rooms are very nice, with modern furnishings and good design. Room service is good. 2 pools in and out. The bar is nice and the staff is professional. I would recommend this hotel to anyone. It's a nice place. 18 minute walk to stadium.

Helpful?
Thank Christopher M
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel and for the favorable comments. We look forward to being of further service when your travels bring you back to Charlotte. Go Panthers! More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 19, 2016 via mobile

This hotel looks new and pretty in the photos, but the new furnishings don't make up for the old structure and rooms. My air vent was leaking, there were spots on the doors, really dark entry and bathroom nook, rusty hardware in tub and dirty window facing the other wall of the hotel. After I waited 30 minutes for another... More 

Helpful?
Thank Erin J
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

We apologize that during your most recent stay with us we were not able to exceed your expectations. Cleanliness is of up-most importance to us, as we always want our guests to leave feeling revitalized. We hope you will stay with us again in the future so we can leave you with a more satisfying experience! More 

Travelers are raving about these Charlotte hotels

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 12, 2016 via mobile

I've stayed here several times before not since they added the hotel next door that was part of the Sheraton when I was here that side of the building was extremely nice and comfortable now that I've been in the new side of the Sheraton I am thoroughly disappointed after changing room several times they continue to get worse. There... More 

Helpful?
Thank Johnny E
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations we set forth, however, your feedback provides our hotel with valuable information that we can review to improve on for the future. We look forward to welcoming you back in the future! More 

Lanark, Illinois
Level Contributor
4 reviews
2 of 5 stars Reviewed August 12, 2016 via mobile

At first , it was great but it went down hill fast ! The bathroom door handle came off so we couldn't close the door all the way - the card reader wouldn't read our cards- had to call the engineer and we waited 45- 1 hr ... We were late for our event because we could t get into... More 

Helpful?
Thank bakingmom2
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

We apologize that during your most recent stay with us we were not able to exceed your expectations. Customer service are of up-most importance to us, as we always want our guests to leave feeling revitalized. We hope you will stay with us again in the future so we can leave you with a more satisfying experience! More 

1 review
5 of 5 stars Reviewed August 9, 2016

This is a wonderful, clean and cozy hotel within close proximity of all of the downtown Charlotte activity. The customer service was exceptional. The staff was friendly and willing to go above and beyond to make sure that I was happy with my stay. They were able to accommodate all of my personal travel needs and I will definitely be... More 

Helpful?
Thank Marissa P
AshArmstrongMktMgr, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for your review of our hotel and for your kind comments. Our tenured staff is indeed committed to creating memorable experiences such as yours. We look forward to being of future service when your travels bring you back to the Queen City. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Sheraton Charlotte Hotel is ideally located in uptown, near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal Performing Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed.At the Link at Sheraton(SM) experienced with Microsoft® in our lobby, surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Stay in shape at our Sheraton Fitness center, and relax in the outdoor pool, indoor pool, or hot tub.Start your day with a warm, hearty breakfast in our all-day dining restaurant. After a full day with family, friends, or colleagues, gather over a meal and refreshing drinks at Float, our poolside restaurant and bar.Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access, making the Sheraton Charlotte Hotel the perfect place to bring everyone together. ... more   less 

Additional Information about Sheraton Charlotte Hotel

Address: 555 S McDowell St, Charlotte, NC 28204-2605
Location: United States > North Carolina > Charlotte > Second Ward
Price Range: $151 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Charlotte Hotel 3.5*
Number of rooms: 304
Reservation Options:
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