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Sheraton Charlotte Hotel

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Sheraton Charlotte Hotel
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279 Reviews from our TripAdvisor Community

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Showing 278: English reviews
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Brisbane, Australia
Reviewed 3 days ago NEW

We stayed here for 1 night. The hotel staff were super friendly. There is a little bar/ cafe in the lobby and place to chill out while waiting to check into your room. The rooms were large and bed was really nice.Bathrooms are a little dated. They surprised us with chocoate covered strawberries and champagne for our honemoon celebration which...

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Helpful?
Thank JessMTATravel
Honea Path, South Carolina
Reviewed 4 days ago NEWvia mobile

Booked this hotel from TripAdvisor site. Not to much nice to say about it. It was dated but for the price we were content. As my wife got in the shower she found a blood soaked towel on the floor behind the toilet. We went directly to the front desk where they removed it. The staff was sorry and my...

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1Thank Dacw6
LM_Sam, Public Relations Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review the Sheraton Charlotte. I sincerely apologize for the unfortunate experience you had while staying with us. As customer service and providing our guests with a truly seamless and high quality experience is a priority to our team, I have shared your feedback with the appropriate internal team members to ensure this situation...

Brooklyn, New York, United States
Reviewed 1 week ago via mobile

The rooms were very nice, and the hotel feels new. There are four restaurants and bars. The one in the main lobby had good food and the game on the TVs. The staff is super nice -- they just don't have a ton to do so are super (overly) attentive. Otherwise, great stay all around

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Helpful?
Thank Ben S
Maine
Reviewed 1 week ago

I was stuck at CLT and the airport Sheraton was full and they booked a room here for me. $25 flat taxi fee (add tip) to and from the airport. The ride wasn't long at all. Rooms were nice as one would expect from a Sheraton.

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Helpful?
Thank sbj04769
LM_Sam, Public Relations Manager at Sheraton Charlotte Hotel, responded to this review

Thanks for taking the time to provide a TripAdvisor review for us here at the Sheraton Charlotte Hotel. We're pleased to hear that you had a pleasant stay and hope that you will choose to stay with us again in the future!

Washington DC, District of Columbia
Reviewed 2 weeks ago

WAYNE is the most friendly and helpful receptionist ever, pleasant, kind and a great impression of the hotel. From giving me directions to my function I was attending, along with a helpful map, ensuring that I parked my car using the best option and assisting with my speedy check-in process makes my stay so seamless and amazing! He's always smiling,...

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Helpful?
Thank infomailacc
Fishkill, New York
Reviewed 3 weeks ago

I recently stayed at this hotel for 2 two nights. The rooms were ok but the beds were small. The bathroom was also small and barely had any room to move around in the bathroom. The wifi was included and that was nice. The staff was friendly and went out of their way to make you feel welcome to the...

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Helpful?
Thank Tom M
LM_Sam, Public Relations Manager at Sheraton Charlotte Hotel, responded to this review

Thanks for your feedback, Tom! We appreciate you letting us know about our experience at Sheraton Charlotte Hotel. -S

Phoenix, Arizona
Reviewed 4 weeks ago via mobile

The hotel is very nice and the employees are the best. They go above and beyond. I stay in a lot of hotels and Lacey is one of the nicest people I have meet. She really made my stay enjoyable and she excels in customer service. I would recommend this hotel

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Thank Jillycal
Kansas City, Missouri
Reviewed 4 weeks ago

My husband and I had to travel to Charlotte on business. We booked at the Sheraton Charlotte Hotel because of its convenient location to our meetings and to great restaurants. We expected a nice, if not basic, stay. What we got was the best Sheraton experience EVER in our decades of travel. Every associate was helpful, always had a smile...

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Thank bleecornelius
Essex Fells, New Jersey
Reviewed 5 weeks ago

We stayed at the hotel for a travel cheer competition, which was held at the convention center. The center is a 15 minute walk from the hotel, very manageable. The hotel also provided, for the weekend, a shuttle bus to and from the hotel. The hotel is very nice, comfortable, but the most notable point was the staff. Every single...

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Thank JenniferKSully
Brooklyn, New York
Reviewed January 8, 2017

I was a guest at this Hotel and I must say hands down, this is one of the best Sheratons I have ever visited. Bed was very comfortable, room was cozy, the food at Evoke restaurant was delicious, chicken wings at the Social Bar was delicious, most front end staff members were very friendly and helpful especially Wayne who goes...

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Thank Jm Y
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Sheraton Charlotte Hotel is ideally located in uptown, near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal Performing Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed.At the Link at Sheraton(SM) experienced with Microsoft® in our lobby, surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Stay in shape at our Sheraton Fitness center, and relax in the outdoor pool, indoor pool, or hot tub.Start your day with a warm, hearty breakfast in our all-day dining restaurant. After a full day with family, friends, or colleagues, gather over a meal and refreshing drinks at Float, our poolside restaurant and bar.Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access, making the Sheraton Charlotte Hotel the perfect place to bring everyone together. ... more   less 

Additional Information about Sheraton Charlotte Hotel

Address: 555 S McDowell St, Charlotte, NC 28204-2605
Location: United States > North Carolina > Charlotte > Second Ward
Price Range: $138 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Charlotte Hotel 3.5*
Number of rooms: 304
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Charlotte Hotel staff and other travelers.
4 questions
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Pensacola, Florida
over a year ago
4 months ago

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Questions? Get answers from Sheraton Charlotte Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Front view rooms give a good site of the city.”
 of 5 bubbles infomailacc, 2 weeks ago | Read review
“This property is very quiet overall. We chose a room away from the elevators.”
 of 5 bubbles bleecornelius, 4 weeks ago | Read review
“Front end rooms have amazing views of downtown/uptown”
 of 5 bubbles jmy660, Jan 8, 2017 | Read review
“we were on the fourth floor facing the highway”
 of 5 bubbles V3146EFmarks, Jan 5, 2017 | Read review
“1204 Was a very quiet and large room.”
 of 5 bubbles CindyS222, Jan 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question