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Renaissance Charlotte Suites Hotel

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#29 of 176 Hotels in Charlotte
Certificate of Excellence
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789 Reviews from our TripAdvisor Community

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Showing 777: English reviews
Atlanta, Georgia
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great rooms clean hotel and great food. The bar is open till 12 and the staff is very friendly. I will definitely stay in this hotel again if the opportunity arises. From the moment I walked in I was greeted very courteously. The beds are phenomenal and so are the pillows. Good sleep and quiet night.

Helpful?
Thank AbdallaM1
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Wow - thanks for the five-star review of the Renaissance Charlotte Suites Hotel. We are thrilled to read about your fantastic stay, and how much you enjoyed your spotless accommodation and the hospitality of our associates. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank again, we look... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We were attending a lengthy seminar tonight and halfway through I found myself needing a pick me up especially since we were driving back to Lexington afterwards. Although she was busy assisting another venue, I asked Karla where in the hotel I might could find a cup of coffee. She smiled and asked me if I could hold on just... More 

Helpful?
Thank themcgillsinsc
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Many thanks for choosing the Renaissance Charlotte Suites Hotel for your recent stay while attending a conference. Thank you for the amazing remarks, especially about our associates. Our staff works hard to ensure each guest has a wonderful experience. Even though we are "here to please", it's always nice to be recognized for a job well done. I will share... More 

Pittsburgh, Pennsylvania, Usa
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

After getting bumped from my flight out of Charlotte late at night, I scrambled to find a hotel close to the airport with a shuttle running at midnight. Their last shuttle did run unto 12 and only took 10 minutes to get to the hotel. Walking inside you'll find a beautiful open air atrium with waterfalls and a cool clock... More 

Helpful?
Thank Richard G
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

I would like to thank you on behalf of our staff, especially the shuttle team for recognizing "a job well done." They work hard traveling back and forth between the Renaissance Charlotte Suites and the airport, providing a scheduled and friendly service. I am pleased to know that our proximity to the airport was convenient for your needs and that... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is a very nice property, but the suite we had was just ok. The staff was generally very accommodating. The hotel is located in an area of corporate offices and some industrial businesses. There are very few restaurants within easy driving distances, particularly during 3pm to 7pm travel hours. Lots of stop lights, traffic, etc. They have a shuttle... More 

Helpful?
Thank Jack H
ManagerX1, General Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for staying with us and for your review. We appreciate your comments and use these opportunities to evaluate our practice. We apologize for the issues you experienced and for the inconveniences our large group in house posed on you. We are dedicated to improving every guest experience and look forward to your return visit. We can do a... More 

New York City, New York
Level Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a converted Embassy Suites...and it still feels like an Embassy Suites. The conversion was more than 5 years ago and I don't think Marriott has invested anything in the property other than the sign on the building. The restaurant is awful. It's a 300+ room hotel and the hotel bar has exactly 6 seats. Crazy. I'm a lifetime... More 

Helpful?
Thank Andrew R
ManagerX1, General Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for taking the time to review your recent stay. We appreciate your loyalty to the Marriott brands. We strive to always live up to our brand standards, and we are sorry your experience here was disappointing. I will share your feedback with my brand management team for use in future planning for our hotel. It was a pleasure... More 

Kalamazoo, Michigan
Level Contributor
219 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is great! The rooms are huge! The bathrooms are clean and there is a great concierge lounge. I have been to many of the Marriott properties in Charlotte and find this convenient to downtown as well as the airport. They have a nice bar and restaurant as well.

Helpful?
Thank Beaux1980
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

We are delighted to know that you enjoyed your stay with us. Thank you for the great review, and we are pleased to read that our downtown location and easy access to Charlotte Douglas International Airport was perfect for your trip. We are also happy that you enjoyed your spotless accommodation during your business visit. Thanks for choosing the Renaissance... More 

Lamar, Mississippi
Level Contributor
171 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

great spot for a small convention, hotel staff was helpful and friendly. no issues at all, meeting space worked well, HVAC was good. only issue was that there was a fire alarm one day. had to evacuate, but all went well.

Helpful?
Thank ss309556
ManagerX1, General Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for taking the time to review your stay at the Renaissance Charlotte Suites Hotel. We are happy that you liked our helpful associates and our convention facilities. However, we are sorry for any inconvenience caused while you were here. It was our pleasure serving you, and we hope to have you back with us soon. Best Regards, Paul... More 

Winston Salem, North Carolina
Level Contributor
101 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Nothing to complain about here. We checked in to be close to the airport for an early morning flight and had a great stay. They upgraded us to a suite! The room was very large and comfortable. The workout facility was well appointed. I did not eat, but my husband enjoyed breakfast.

Helpful?
Thank Meg250
ManagerX1, General Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for sharing your excellent experience at the Renaissance Charlotte Suites Hotel. We are delighted to read how much you enjoyed your roomy accommodation, our facilities and convenient location. We appreciate your feedback and would love to welcome you back soon! Best Regards, Paul Papadopulos General Manager More 

Atlanta, Georgia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

For a Renaissance, they could do much better. The hotel is nice and convenient to the airport. However, their customer service is very poor from my experience (3 different issues involving the front desk & housekeeping). In addition, I've stayed twice and both times the a/c does not cool the room down. The consierge lounge stopped serving any snacks by... More 

Helpful?
Thank Riz29
ManagerX1, General Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for taking time to review our hotel. It's important to us to live up to your expectations, so it's nice to know you were mostly pleased your stay. Please accept our sincere apologies for the lack of hospitality and service from both our front desk staff and housekeeping. Your concerns have already been addressed with my team, and... More 

Sylvania, Ohio
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property is a great place to stay. It is in a great location they have a very friendly staff and the rooms are awesome condition. My wife, Granddaughter and I really enjoyed our stay and will stay again when in the area.

Helpful?
Thank ScottandCammie
ManagerX1, General Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for the excellent review of the Renaissance Charlotte Suites Hotel. We are thrilled to read you enjoyed our convenient location, welcoming associates and your comfortable accommodation. Thank you again for choosing to stay at our hotel, and we cannot wait to welcome you back soon. Best Regards, Paul Papadopulos General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte Suites Hotel

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Location: United States > North Carolina > Charlotte > Eagle Lake
Price Range: $114 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
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