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We came here for IKEA furniture shopping. We knew that we would spend a lot of time there and not be able to check in at 3:00 pm. Then, we called in advance (at 4:38 pm) to ensure we could get a non-smoking room since...More
Thank Ying-Chi Sabrin... W
Response from 00esa, General Manager at Extended Stay America - Charlotte - University PlaceResponded May 28, 2017
Sabrin, please accept our apologies for the less than positive experience with our front desk associates and we regret the inconvenience it caused. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have...More
Great value and location. Front desk and service staff always cheerful. If you need something, the staff is provides great support. And if you want to be left alone, you get that also. Easy Uber access to downtown Charlotte and several great restaurants and watering...More
Response from Manager_11525, Manager at Extended Stay America - Charlotte - University PlaceResponded May 18, 2017
The team and I appreciate your remarks. It is great to see you had a pleasant stay at our hotel and that you were satisfied with our convenient location. Thank you again for sharing your experience with us. We would love to see you again,...More
This hotel was horrible. This is by far the worst hotel we've ever stayed in. We wanted to stay 2 nights but thank God we only stayed one night. The room was disgusting. It had burned cigarette mark on the comforter, dust on all the...More
Thank Chivonne J
Response from Manager_11525, Manager at Extended Stay America - Charlotte - University PlaceResponded February 2, 2017
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed in doing so. I am grateful for the feedback you provided so...More
I"m currently staying at this place as I type the review. Our first day in the room, the bathroom and tub had public hair all over them and the kitchen was dirty. The microwave in the room has not been cleaned in years and smells...More
Visited Charolotte for races with group of friends. We made our reservations directly through the hotel a couple of months in advance because we wanted to garantee all non-smoking rooms. When we arrived, two of the four rooms were smoking. (Yep, i was lucky enough...More
$76 - $99 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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