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Best Western Plus Charlotte/Matthews Hotel

Cancelon$60*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$89*
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Best Western Plus Charlotte\/Matthews Hotel
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267 Reviews from our TripAdvisor Community

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Showing 263: English reviews
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Arlington Heights, United States
Reviewed 1 week ago

This was an excellent hotel. The staff was friendly and went out of their way to make sure we were comfortable. The rooms were very clean and the business center was useful for me. It was a good value and I would definitely stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank 542urvashiv
Ringwood, New Jersey
HOTEL’S FAVORITE REVIEW
Reviewed April 14, 2017

This was the last night on the road after a week of traveling and it was a great stop! Everything was perfect! And it was one of the cheapest places that I stayed at! The room was nicely decorated and very clean. The service was excellent!

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Helpful?
Thank Quality4122
About Hotel's Favorite Review
Kam P, General Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review

We greatly appreciate the Best Western Plus CharlotteMatthews as your second home. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back...

Erie, Peru
Reviewed 2 weeks ago

This Best Western gave away all our rooms in our block without calling first. We got there and didn't have any rooms. I had to share a room with my brother-in-law and two sisters. We only had full size beds. There was no manager on duty for the weekend. Linda, the sales manager, blocked rooms for us and never called...

Review collected in partnership with Best Western
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Helpful?
Thank H7641HBjackiel
Kam P, Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Charlotte, North Carolina
Reviewed 2 weeks ago

I booked at this hotel for four days, months in advance. Each day, there was at least one problem. Our key cards never worked more than once. Weed smells. Horrible customer service from the front desk

Review collected in partnership with Best Western
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Thank 729kellieb
Kam P, Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Hammonton, NJ
Reviewed 2 weeks ago

All went well. Desk clerk was very kind and helpful. The room is spacious. Bathrrom clean. Breakfasts were tasty. An event was in the city so hotel was crowded. Seemed difficult for one woman to keep items replenished. Someone kept propping open the side security door. Annoying.

Review collected in partnership with Best Western
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Helpful?
Thank ChanCouple
Ottawa, Canada
Reviewed 2 weeks ago

Good clean and comfortable room. Management should ensure sufficient staff are on duty for when guests arrive. A client had a problem that the clerk was very professionally dealing with. However, that created a line up as there was seemingly no other staff member on site. In addition, later on in the evening we called the front desk for a...

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Helpful?
Thank old_mountie
Mt Airy, United States
Reviewed 3 weeks ago

This Best Western is my home away from home 2 nights a week. The staff is always friendly, courteous & accommodating. Carmen always has an excellent breakfast selection with a smile on her face! This hotel is making every effort to updating & doing a good job at it. I only wish they could provide me with a rate comparable...

Review collected in partnership with Best Western
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Helpful?
Thank davidbB8933RB
Raleigh, North Carolina
Reviewed 4 weeks ago

It almost seems like they attempted to upgrade this hotel, but did what they can with a small budget. The bed seemed pretty new, but it was a brick with a small pillow-top on it. After a few hours of tossing and turning, I went to the front desk to see if I can change rooms, in hopes of finding...

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Helpful?
Thank Tony C
Kam P, Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have addressed the concerns you mentioned and working on making sure those...

Haslett, Michigan
Reviewed April 6, 2017

We have stayed in better Beat Western motels. The room we got was about the quality of a motel 6 and to label this as a BW Plus is a joke. We were very disappointed and would not recommend this motel.

Review collected in partnership with Best Western
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Helpful?
1Thank Richard W
Kam P, Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Youngstown, Ohio
Reviewed April 4, 2017

Stopped at this location as a half way point between Youngstown and Orlando - great place! Chili's next door let us get yummy food to go and hang out in the room after driving all day. AC worked great, big bathroom sink area to get ready, and the breakfast area was set up very nicely. The BF enjoyed a good...

Review collected in partnership with Best Western
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Helpful?
Thank Pamela B
Questions? Get answers from hotel staff and past guests. Ask a question

31 photos of this hotel

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Best Western Plus Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly BEST WESTERN PLUS Charlotte/Matthews Hotel)
Location: United States > North Carolina > Charlotte > East Forest
Price Range: $89 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Best Western, HotelsforEveryone, Hotwire, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Plus Charlotte/Matthews Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Charlotte Best Western
Best Western Charlotte
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Questions & Answers

Here's what travelers have asked, with answers from Best Western Plus Charlotte/Matthews Hotel staff and other travelers.
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Questions? Get answers from Best Western Plus Charlotte/Matthews Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Maybe double beds are softer? If not, try the sofa bed!. Turn on your fridge when you get there. Bring a small fan.”
199tonyc, 4 weeks ago | Read review
“Don't stay here”
shivelycd, Nov 4, 2016 | Read review
“Facing the front side of the Hotel”
smithc1189, Aug 24, 2016 | Read review
“Wear slippers or socks - don't trust the carpet.”
PepsiPrincess, Jul 12, 2016 | Read review
“Don't get rooms next to side exits, the doors don't lock.”
Black0ut1983, Jul 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$60* /night
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Orbitz.com$80
TripAdvisor$80
HotelQuickly$89
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Prices are for 1 room, 2 adults
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