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BEST WESTERN PLUS Charlotte/Matthews Hotel

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BEST WESTERN PLUS Charlotte\/Matthews Hotel
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209 Reviews from our TripAdvisor Community

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Showing 207: English reviews
North Carolina
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed here to be morale support for my daughter who was interviewing for a job in the area. It was ok. Having a separate sitting area from the beds was a nice perk. It "looked" clean, but it didn't "feel" clean.It made me want to sleep in my clothes sitting up right in a chair. In general, the hotel... More 

Helpful?
Thank PepsiPrincess
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is so bad and so filthy that our entire group of 50 plus people ended up moving to another hotel. Some found mold in their rooms, cockroaches crawling up the wall, mold in the AC units. The black stuff on the carpets is probably mold too, spiders.... Of all the hotels I've stayed at during 7 months of... More 

Helpful?
Thank Jason B
Greenville, North Carolina
Level Contributor
177 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I really enjoyed our visit to this hotel. Its location is great with restaurants surrounding the hotel; there's a great Buffalo Wild Wings across the street. As for the room, it was very clean and orderly. The beds are very comfortable. The flat-screen television is nice with plenty of channels to watch on high definition. The air... More 

Helpful?
Thank Black0ut1983
Prescott, Arizona
Level Contributor
162 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed at this place several times over the years, and although it is not the best run hotel I have ever stayed at, it still is rather nice. Very good breakfast; the staff is very helpful and friendly. Large rooms; good value.

Helpful?
Thank PaulL227
Summerville, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The dryer was not working. Most of the staff are polite. The breakfast is very good they actually cook eggs, bacon or sausage along with your regular cold breakfast such as cereal, yogurt. There are more quality hotels within a mile radius that have better amenities for a cheaper rate.

Review collected in partnership with Best Western

Helpful?
Thank Arron C
Myrtle beach, United States
2 reviews
5 of 5 stars Reviewed June 22, 2016

Wonderful Staff, very, very helpful. Locations to places to eat was excellent. Didn't have to drive to get something to eat but some food places could be found even down the road close. Check in and out was quick, no delays.

Review collected in partnership with Best Western

Helpful?
Thank Alvin H
North Miami, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 18, 2016 via mobile

Doors on each end of the building always unlocked, anybody can enter; dryer in laundry area during our 3 day stay never repaired, we had to go out to dry our clothes; not enough trash cans, there's only one in front of the entrance door, but always full! The staffs are nice but where is the manager? Come on, Mr... More 

Helpful?
Thank Luis S
Burlington, United States
1 review
1 of 5 stars Reviewed June 1, 2016

Worst Customer Service I have ever experienced with Front Desk Staff named Yami. She was extremely rude and unprofessional, needs a course in customer service. Plus the TV didn't work and it took four trips to the room until 12:45am to fix.

Review collected in partnership with Best Western

Helpful?
Thank Amy L
Flint, MI
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 20, 2016

We booked this hotel though a third party website and stayed one night. The price was very reasonable. The location was good. Close to shopping and restaurants, with a Chili’s in the parking lot. The lobby was large and clean with plenty of public space/seating. Check in was fast and friendly. The room was large and clean. We had a... More 

Helpful?
Thank Griswolds198
Bronx, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 17, 2016

-Offered friendly, professional staff from the front desk to housekeeping. -Room was inviting with typical amenities (flat screen, bible, air conditioning, compact fridge, microwave, coffeemaker). -Non-smoking rooms available, however, I could tell if someone smoked near my room on first floor. -Needed to use conference room and without prior notice, accommodations were made. -Near a variety of eateries and on... More 

Helpful?
Thank SyJ J
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd N, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Location: United States > North Carolina > Charlotte > East Forest
Price Range: $83 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Charlotte Best Western
Best Western Charlotte
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