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Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.

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8405 Pineville-Matthews Road, Charlotte, NC 28226 (Formerly Extended Stay Deluxe Charlotte/Pineville)
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Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.
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61 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Chicago, Illinois
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

These are just a few of the follys that waited myself and my family just in our first day stay here. The elevator was not running properly the night we got in...There were people with huge dogs who had to climb 3 flights of stairs just to get to their rooms. The night clerk claimed that the elevator always gets... More 

Helpful?
Thank Mary S
Yeppoon, Australia
Level Contributor
239 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed December 28, 2015

We found the rooms large, and comfortable. Price was affordable, staff were nice and helpful. We did find the room did not contain much in the way of utilises, and we had to call or drop down to get cups and glasses, etc. Shower were warm, not hot. Lower floor room might have been better.

Helpful?
Thank Henwood1
LA
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed December 1, 2015

Housekeeping does not show up for 1 entire week. Poor quality towels and bedding linens. Uncomfortable bed and pillows. Terrible couch and chair. No kitchen items, not even paper towels. Insufficient towels and toilet paper. Poor quality soap and shampoo. Loud construction going on in the early morning in the hotel rear parking lot. Terrible breakfast selection, quality, and quantity.... More 

Helpful?
Thank spf1268
Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide our guests with all the comforts of home, so we are disappointed that quality of our linens and amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during... More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 27, 2015

Stayed here three nights...usually had great results but left with a negative feeling... Could not get a shower cap.. Could not get breakfast.....no muffins, no cream for coffee...no apples, no oranges, no milk for dry oats, no juice, Only thing available is tepid coffee black and a yogurt.. Why do you show pictures of muffins, fruits etc. when you don't... More 

Helpful?
1 Thank Donald C
Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Thank you for taking the time to tell us about your experience. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will make sure our grab-and-go breakfast is properly stocked as well as working with our staff to ensure we are responding to guest needs in a timely manner. I really... More 

Charlotte, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 10, 2015

This place was clean and in a great location. We did have an issue one night were the room above us was jumping and partying all night. Called the front desk every hour and nothing was done until around 5am when the police came. We didn't get any sleep that night and the manager did not offer any reimbursement or... More 

Helpful?
1 Thank MGF1974
Level Contributor
2 reviews
4 of 5 stars Reviewed July 11, 2015

Stayed here for 2 nights for a business trip, loved the room, however it was very hot when I walked in. Loved the free WI-FI, television worked great, loved the locations of the wall plugs for my laptop and phone charger. It's nice to have a large refrigerator, stove and refrigerator. Great location to restaurants and shops.

Helpful?
Thank Joann B
Rochester, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 6, 2015

10 of us guys stayed here for a Bachelor party, The hotel staff was awesome and great at giving us suggestions or places near by to eat of visit through out our stay. The only downfall was no ice machines on the floors, having to go down to the front desk was a bit of a pain but over all... More 

Helpful?
Thank Kyle I
Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with great Guest Service. We take great pride in knowing that our service was a great part of your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Sacramento
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 12, 2015 via mobile

Stayed here for one night. The staff was very friendly. The room was clean, spacious. Wifi was ok. A little slow. They try to get you to upgrade for a cost. It was quiet and comfortable. Walking distance to a great Indian restaurant and other restaurants and grocery store. No shampoo. Strange....

Helpful?
Thank Mark C
Manager_11525, Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the friendliness of the staff and the cleanliness of the room. The staff and I strive to ensure we are able to provide a home away from home experience. We would like to thank you again for posting... More 

Charlotte, North Carolina
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed April 27, 2015

I booked this through a Priceline Express deal because it was cheap (I pretty much used it as a place to sleep for a couple days rather than its intended purpose as a long-range business hotel). It was good value and did the job. Pretty good location to where I needed to be in Ballatyne and right across the street... More 

Helpful?
1 Thank CMO816
Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, I'm so pleased to hear that even though your stay was brief, we were able meet your needs. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
5 of 5 stars Reviewed March 17, 2015

I must say that this particular Extended Stay was very nice. The service was second to none. And the rooms were excellent, especially considering the price. I've stayed in Hilton hotels that weren't as nice as this place.

Helpful?
Thank Jt5590
Manager_11525, General Manager at Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we exceeded your expectations and that our staff provided you with excellent service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd.

Address: 8405 Pineville-Matthews Road, Charlotte, NC 28226 (Formerly Extended Stay Deluxe Charlotte/Pineville)
Location: United States > North Carolina > Charlotte
Price Range: $107 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Charlotte - Pineville - Pineville Matthews Rd. 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Extended Stay Charlotte
Charlotte Extended Stay
Hotel Style:
#65 Business Hotel in Charlotte
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