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DoubleTree by Hilton Hotel Charlotte - Gateway Village

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#27 of 177 Hotels in Charlotte
Certificate of Excellence
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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749 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Charlotte - Gateway Village
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Showing 740: English reviews
Charlotte, United States
1 review
3 of 5 stars Reviewed March 14, 2016

NOT what I have come to expect from a Hilton brand hotel. We were left a dirty towel covered in someone else's makeup and my hand stuck to the filthy hairdryer that was so nasty I washed my hands after touching it and couldn't use it. My husband thought there were rocks in the bed...nope, it was just all the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cynthia M
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience. Please accept our sincerest apologies for the experience you had. This is not a typical DoubleTree experience. I have shared your comments with the Director of Housekeeping and she has taken the appropriate steps to ensure it does not occur in the future. Thank you again for your comments as... More 

Shallotte, North Carolina
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 11, 2016

The room was clean and the staff was friendly and helpful. The hotel is located conveniently in uptown. They offer a car service that will drop you off and pick you up anywhere in uptown for $8 each way. This can be very handy when you don't want to fight the traffic.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rachel J
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon. More 

Charlotte, North Carolina
Level Contributor
142 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed March 5, 2016

We had a nice stay here, but it wasn't as close to attractions and restaurants as I would have liked. Since you have to pay to park everywhere, it would have been nice to park at the hotel and just walk to where you wanted to go. Our room was nice. We had an 8th floor - which was the... More 

Helpful?
Thank Kelly H
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for your review. We are happy to hear that you had a nice stay. On your next stay with us please feel free to request foam pillows which may give you better support over the feather. Thank you again and we look forward to seeing you in the future. More 

Silver Spring, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 2, 2016

Stayed at the Double Tree in Charlotte for the annual CIAA tournament. The drain in the shower didn't work so the water wasn't going down so they came to look at it and then said they had to call a plumber who was suppose to come at 4pm that day. Left out for the day and came back the hallway... More 

Helpful?
Thank Edward Y
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience. Please know that this is not a normal experience at our hotel. We are taking the necessary steps to prevent this from occurring in the future. Thank you again for taking the time to share, it is with this information we can improve. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 2, 2016

DO NOT STAY HERE! This is the absolute worst hotel to stay at. A disgrace to the Hilton name. Let me start with the pros... Great staff, very accommodating and overall helpful. That's all. I appreciated Dewanna and Deborah and "the guy" ( I will refer to him later as such). Oh and the cookies... divine! CONS. 1. We got... More 

Helpful?
2 Thank Shanele T
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am very sorry that your experience when staying with us was not satisfactory. I appreciate you bringing your concern regarding the bed linens to our attention so that our housekeeping team was able resolve it immediately. While most of our guests are very pleased with our product and service, as you can imagine, there are occasions where we fall... More 

Charlotte, NC, United States
1 review
3 of 5 stars Reviewed February 24, 2016

Great downtown location. Hotel itself is average in room and customer service, nothing special. Next trip downtown, I will look for another hotel, something more special. Front desk staff meets the average expected standards but nothing outstanding.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ed H
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for sharing your experience with us. We would love to hear more about how our team could improve. Please feel free to contact myself or Elizabeth Sanders directly to share additional information. We appreciate your time. More 

McDonough, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 22, 2016

I have stayed at this location a few times now. Rooms are clean and comfortable and the restaurant food is very good. Staff is very friendly and accommodating. Location of hotel is very good for making your way thru downtown Charlotte. Highly Recommend!!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank K S
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for your kind comments about your recent stay with us. We appreciate you choosing to stay with us each time you come to Charlotte. We look forward to seeing you in the near future. More 

Charlotte, North Carolina
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 21, 2016

The lady at the desk was very nice, I checked in somewhat late but she was still very energetic. The room was clean and the bed was very comfortable, it was quiet and that allowed me to sleep very well. Upon check out the next morning the ladies were very pleasant with nice bright morning smiles.

Helpful?
Thank Eb P
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am glad to hear that you enjoyed your stay and that our Guest Service Agents treated you so well. Hope to see you return in the near future. Safe travels....... More 

FAYETTEVILLE, United States
1 review
3 of 5 stars Reviewed February 20, 2016

We had reserved 3 rooms. When we arrived only 2 rooms were ready. We were promised to have the 3rd room near the other two rooms (which they were reserved at the same time and requested to be together). When we finally were given the 3rd room it was on the 7th floor and the others were on the 5th.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Temia W
Charlotte, United States
1 review
5 of 5 stars Reviewed February 20, 2016

The staff is extremely friendly and accommodating. The food and service in the restaurant is excellent. The location of the property is excellently located in the center city. The ability to walk across the street and use the YMCA was an excellent benefit.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Reginald B
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your comments about your stay with us made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Address: 895 W Trade St, Charlotte, NC 28202-1122
Location: United States > North Carolina > Charlotte > Third Ward
Price Range: $139 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree
Hotel Style:
#14 Romantic Hotel in Charlotte
#39 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
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