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DoubleTree by Hilton Hotel Charlotte - Gateway Village

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#37 of 176 Hotels in Charlotte
Certificate of Excellence
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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728 Reviews from our TripAdvisor Community

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Showing 720: English reviews
Waynesville NC, Oman
5 of 5 stars Reviewed 2 days ago NEW

This hotel is very nice. The staff are exceptionally friendly people. Our room was beautiful, clean and smelled really good. The bathroom was clean with a good number of towels plus we had good soaps, shampoos and conditioner. I would definitely stay at this hotel again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda P
Tampa, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Not many places near hotel to eat. Hotel restaurant is good but not a large selection of food. Staff is willing to help in anyway possible. Keep in mind you must pay daily for parking. You do feel like your in a safe area. Rooms are clean but typically on the side of small

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kevin D
South Florida, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great staff. Very nice hotel. Great service a on a no notice emergency stay. They made a bad situation much more pleasant. I would recommend them to everyone. Staff was extremely friendly and helpful. Room was wonderful

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank W2313TSrobertb
Belchertown, Massachusetts
Level Contributor
127 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is a good location that is close to downtown and has a large self park parking lot located onsite. There is a restaurant onsite in which my coworkers enjoyed late night snacks and drinks. I did eat breakfast in the restaurant both days I was there; the breakfast choices were good and they offer a cold or hot... More 

Helpful?
Thank BeachGirl_CoffeeLuv
New Albany, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

Overall friendly and helpful staff and room with crisp cool linens and good a.c. units with wall control. Yummy infused water to welcome you along with warm chocolate chip cookies! Only issue encountered was a bathroom with tile grout that needed attention and a coffee cup stain on the bedroom counter that made me wonder how well the room had... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James B
Scranton
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was once of the better hotels that I've stayed at. The staff is very helpful and I had absolutely no problems during my stay. Room was spotless and restaurants were great. I would definitely stay at this location should the need arise.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 465maryannm
South Carolina, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I truly enjoyed my entire stay. From the digital e-check in to the room service and expeditious check out. The front desk staff was great and friendly !! Although it was a short visit it was great and I will be coming back in the future. We had a great room with a fabulous view !!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Evelyn S
GREENVILLE,S.C.
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice hotel good rooms Awesome staff If you are a smoker there is no place for you to hide. Parking is a bit expensive thought it should have been included with the room rate Other that that I will stay there again

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donna B
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience with us. We are happy to hear you enjoyed your stay with us. Our management team is looking at additional options for our smoking guests. In regards to the parking we do not own the deck and have to pay for the use of it. We have negotiated an agreement... More 

Tampa, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

No room service menu... had to go downstairs & place order& return to room to receive order. It stinks I had to pay a delivery charge. I was assigned room farthest ftom elevs5, even though my honors profile asks for room near elevator. I have a walking disability.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 500ow
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thank you for taking the time to share your experience. On behalf of the entire team please accept our sincerest apologies for falling short of your expectations. Please know we take guests requests very seriously and your comments have been shared with the appropriate managers and they are taking the necessary steps to retrain the team to ensure it doesn't... More 

Lamar, Mississippi
Level Contributor
171 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel has issues both internally and with providers. 1. They offer a car service for 8 dollars for downtown travel, was there multiple nights and signed up for it multiple times and it was never there within 30 minutes. constantly having to use Uber/Lyft to get around. but when I asked about it upon return, they show I was picked... More 

Helpful?
Thank ss309556
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Address: 895 W Trade St, Charlotte, NC 28202-1122
Location: United States > North Carolina > Charlotte > Third Ward
Price Range: $116 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree
Hotel Style:
#14 Romantic Hotel in Charlotte
#39 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
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