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Residence Inn Chapel Hill

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Residence Inn Chapel Hill
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225 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Holland
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

I picked this place just because it had good reviews and it was in the right area. I will come back to this place because it exceeded my expectations in all areas. It was quiet, well maintained, lovely grounds with a large southern porch and rockers, fire pit, nice pool, great breakfast, and all the staff was just wonderful. I... More 

Helpful?
Thank Ann P
Branden P, Front Office Manager at Residence Inn Chapel Hill, responded to this review

Dear Ann, Reading your comments is quite rewarding. Thank you for taking the time to provide these details. Our staff works every day to ensure each guest feels at home and has expectations that are not only met, but exceeded. To hear that we accomplished that for you brings me much delight. Thank you More 

Fayetteville, North Carolina
Level Contributor
282 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family certainly enjoyed our stay, the hotel was nice and clean, the staff was good. We enjoyed the pool at first, it was still open which was nice this late in the year. A few extra enjoyments, the breakfast actually had a portion of the coffee bar which had col brew coffee for the hot summer mornings, that was... More 

Helpful?
Thank Patrick R
Branden P, Front Office Manager at Residence Inn Chapel Hill, responded to this review

Dear Patrick, It is always nice to hear when a guest enjoys their stay. I'm glad you were able to take advantage of our pool area, along with our top notch complimentary breakfast. I hope you'll be back to stay with us again very soon. More 

Washington DC, District of Columbia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The building itself is rather nice, and my room was cleaned to my satisfaction. Also, its location was convenient to Duke, UNC, and shopping. Further, some of the hotel staff I encountered was friendly. Additionally, parking spaces were abundant. However, that’s where the positives end for this hotel. First, there was a problem with noise due to the complete lack... More 

Helpful?
1 Thank JessWriter
Branden P, Front Office Manager at Residence Inn Chapel Hill, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your poor arrival experience and the cleanliness of your room. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that... More 

Columbia Station
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 24, 2016 via mobile

I really like the staff as well as the building itself the pool was open and clean. We had a large double suite that was decorated properly and spacious. No complaints will definitely visit again The only downfall that I could point out was that there's only one elevator in each section of building. This can make the walk to... More 

Helpful?
Thank Kevin R
Branden P, Front Office Manager at Residence Inn Chapel Hill, responded to this review

Dear Kevin, Thank you for taking the time to tell us about your experience at our hotel! I am glad to hear you found our staff polite and helpful and our building clean and maintained! More 

Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 22, 2016 via mobile

This was our first time staying here, as we bought it at an auction. The good news is.... The room we had was rockin! Also to my pleasant surprise, pets were allowed! Now for the crappy news. There are NO ice machines. In our particular room, we had a full fridge, with an ice maker, that was not on upon... More 

Helpful?
Thank 2tan4u
Branden P, Front Office Manager at Residence Inn Chapel Hill, responded to this review

Dear 2tan4u, Thank you for staying with us recently. We truly appreciate the feedback. Although you seemed overall pleased with your stay, we completely understand the inconvenience it causes guest having the ice maker already on for our guest. unfortunately per health code reasons we are not allowed to per make ice for our guest.We really appreciate your business and... More 

Washington DC, District of Columbia
Level Contributor
221 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 stars Reviewed August 9, 2016

Pros: Large room/suite - suitable for a family. We needed sleeping spots for 3 adults and did not want to share beds. Kitchen was convenient for storing/preparing food for a couple meals and late night snacks. Price was average. Cons: Location is out of the way from anything else. Access from the highway is difficult. No walkability. On site restaurant... More 

Helpful?
2 Thank DMLehman6
Branden P, Manager at Residence Inn Chapel Hill, responded to this review

Your feedback is very important to us. We certainly do not want to learn that any guest has had a bad experience and we will use this tool in understanding what departments may need some extra attention. Please accept our apologies and we truly hope you may allow us another opportunity to welcome you back to exceed all your expectations. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 26, 2016 via mobile

Booked a room for a week. Requested 2 beds one for me one for my mother. Arrived to find they had us in a room with one king.Sorry was all we got. Showed them the print out of the reservation that stated 2 beds. Way to drop the ball meriott. As a merriott rewards card member I,m not happy to... More 

Helpful?
2 Thank 619jimmythep
Branden P, Manager at Residence Inn Chapel Hill, responded to this review

Thanks for leaving a review. You made very simple, standard requests and we should have given you much better service. Unfortunately management had not been made aware of this situation, I would like to hear more about your experience. If you would please reach out to us at your earliest convenience. Please accept my sincerest apology for this experience. We... More 

Lexington, Kentucky
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 16, 2016 via mobile

We loved our stay at the Residence Inn Chapel Hill. We had plenty of room for the whole family and the staff was outstanding. Breakfast spread was bountiful and constantly refilled to remain hot. If they added one more waffle maker, it would make things even better! Thanks for a great stay!

Helpful?
Thank BackInLex
Branden P, Manager at Residence Inn Chapel Hill, responded to this review

Thank you for taking the time to write a review! We pride ourselves on our high level of service and our top notch complimentary breakfast. I hope you'll be back to stay with us again very soon! Sincerely More 

Gloversville, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2016

This is a lovely hotel just off of 15-501 on Erwin Road. The staff could not be more helpful, and the buffet is consistently outstanding in quality. It's very convenient to everything in Chapel Hill by car. The rooms needed an updating after our last visit in Dec. 2015, but I understand that they've been improved since then. Reasonable rates,... More 

Helpful?
Thank terrapinfan2
Branden P, Manager at Residence Inn Chapel Hill, responded to this review

Thank you for recognizing our amazing staff. They are certainly our best asset, and we know they are the best in Chapel Hill; we pride ourselves on our high level of service and our top notch complimentary breakfast.We do hope we get to welcome you back next time you are in the area. More 

Escazu, Costa Rica
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 14, 2016

Spacious rooms as to be expected with Residence Inn properties. Rooms were clean and well appointed. the property extends out quite a bit, so rooms in the back can make for a long walk to the lobby where breakfast is served. Staff was very friendly, and the rocking chairs in the lobby are a nice touch. The hotel is on... More 

Helpful?
Thank CRHeel94
Branden P, Front Office Manager at Residence Inn Chapel Hill, responded to this review

Thank you for taking the time to tell us about your experience at our hotel! I am glad to hear you found our staff polite and helpful and our building clean and maintained! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Residence Inn Chapel Hill

Address: 101 Erwin Rd, Chapel Hill, NC 27514-6925
Location: United States > North Carolina > Chapel Hill
Price Range: $139 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Chapel Hill 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Residence Inn Chapel Hill Hotel Chapel Hill
Chapel Hill Residence Inn
Hotel Style:
#6 Family Hotel in Chapel Hill
#9 Business Hotel in Chapel Hill
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