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The Franklin Hotel

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The Franklin Hotel
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456 Reviews from our TripAdvisor Community

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Showing 456: English reviews
Miami, Florida
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The hotel is located right in the middle of Franklin Street, steps from the university and a bunch of great restaurants. Rooms were very clean and comfortable. Very friendly staff. Great toiletries. Good price.

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank ticasurf
Aldie, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

incredibly clean. friendly. quiet. very accommodating. very little hassel with checking in or checking out. conplimentary waters in the room were a nice touch. felt like i was staying with someone i knew!

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank 152caraw
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you for your post, 152caraw! Glad you felt at home while staying with us. We hope to have you with us again sometime. Jay More 

Vienna, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would come here again. The staff was helpful, the rooms were clean, decorated beautifully and the bathrooms were modern, sleek and a pleasure to sleep in one of the comfiest beds ever. You will not be disappointed.

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank D7757SFmichellev
Jay P, General Manager at The Franklin Hotel, responded to this review

D7757SFmichellev, We are happy that you appreciated the The Franklin's style and comfort! Thanks for your positive recommendation, Jay More 

Davidson, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were there for a visit to Chapel Hill and Duke. Rooms were amazing. Staff so helpful and friendly. It was centrally located with lots or shops and restaurants to choose from. The beds were sooo comfortable! We will return!

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank lisajK2966VP
Jay P, General Manager at The Franklin Hotel, responded to this review

lisajK2966VP, Thanks for your note. The bedding is specially crafted for you - 720 thread count, 100% Egyptian cotton, custom manufactured in India and Europe - so we are thrilled that you enjoyed them. We'll wait for your return! Jay More 

Vancouver, Canada
Level Contributor
136 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Love love Chapel Hill!! And love this hotel! When we arrived, they offered us complimentary cold bottled water. The customer service was outstanding, the rooms were very pretty, AC was working, bedding and pillows were nice and comfortable. Chapel Hill is a very nice area, and the chipotle is next door, the drug store is down the street, so is... More 

Helpful?
Thank Shabnam J
Jay P, General Manager at The Franklin Hotel, responded to this review

Shabnam J, Thank you for your enthusiastic review - "Love" is the word hope to hear when guests describe their experience at The Franklin. You perfectly described the key elements of our hotel that make it so special, along with a nice summary of the immediate neighborhood. Hope to see you back in Chapel Hill soon. Jay More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent service, clean, and friendly and helpful staff. Aesthetically well-appointed. This hotel is a gem. Not only would I stay there again, I would highly recommend this hotel to my friends and family.

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Kristy D
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you for your strong vote of confidence, Kristy D. It means a lot to us that you feel compelled to recommend our place to others. Take care! Jay More 

Eastern PA
Level Contributor
97 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

This was more than I wanted to spend for a hotel (especially without a complementary breakfast), but I wanted the convenience of walking to UNC's campus and area restaurants. The staff was friendly and I liked the water bottles in the room (which was so nice). The AC system was tops and with the fan running it provided perfect white... More 

Helpful?
Thank BakerMom
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello BakerMom, Thanks for sharing your experience at The Franklin. We are happy that you found our location valuable. The A/C has been very important these last few weeks with the extreme heat - glad it could serve double duty as a white noise function. The Keurig's have been a big hit, and thanks for your feedback about the tea... More 

Charlotte, North Carolina
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a weekend while son attended basketball camp. Room was as expected (we had a view of the parking lot but booked the least expensive room). Service was superb! Allowed us to have a late check out on Sunday. Beds very comfortable, choice of pillows, complimentary bottled water and cookies were a nice touch. Very convenient to all... More 

Helpful?
Thank Sara P
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Sara P, Thank you for choosing our hotel for your weekend in Chapel Hill. I'm sorry for the inconvenience regarding parking - we are close to starting repair work on our onsite parking garage. Jay More 

Wilmington, North Carolina
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first stay at The Franklin. It's in a great location in Chapel Hill on historic Franklin Street. There are endless things to do within a few blocks in both directions up and down the street. The front desk staff was extremely helpful and friendly. So was the valet staff. The food was good, the room was big... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Tom M
Jay P, General Manager at The Franklin Hotel, responded to this review

Tom M, Glad you had a good first stay, and enjoyed our unbeatable location and the staff/amenities. See you when you get back! Jay More 

Palm Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago

This hotel made us feel so at home. We loved the shuttle service. Everyone was so helpful and friendly. The room was wonderful and the bed was super comfy! They offered cold water and cookies in the lobby and fresh coffee muffins and fruit in the morning. We would definitely stay again.

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Jessica K
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Jessica K, Thank you for sharing your comments. I'm glad that you found our staff to be helpful and that you felt at home. I always look forward to the spa water flavor of the day - hope you enjoyed the selection while you were here. Please come back and stay again soon! Jay More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 

Additional Information about The Franklin Hotel

Address: 311 West Franklin Street, Chapel Hill, NC 27516
Location: United States > North Carolina > Chapel Hill
Price Range: $155 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Franklin Hotel Chapel Hill
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
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