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The Franklin Hotel

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The Franklin Hotel
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479 Reviews from our TripAdvisor Community

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Showing 479: English reviews
Saratoga Springs, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

Have stayed here a number of times. This hotel never disappoints. The staff and mgmt are always very accommodating, but go out of their way for Carolina graduation weekend by making the whole experience truly exceptional. Near to some terrific Chapel Hill restaurants and a short walk to campus.

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Maynard B
Jay P, General Manager at The Franklin Hotel, responded to this review

Maynard B, Thanks for your repeat visit - I know it was a big change in environment recently from your last stay during graduation weekend. Nice that you were able to enjoy the downtown area once again! Jay More 

Orlando, Florida
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Franklin is my favorite place to stay in Chapel Hill. Super conveniently located on Franklin Street where you can walk to many different restaurants, close to UNC and UNC hospital. Just a delightful environment. Rooms are very nicely appointed, staff is very helpful and the breakfasts are very well done. If you want a good experience in Chapel Hill,... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank RoadWarrior145
Jay P, General Manager at The Franklin Hotel, responded to this review

Thank you for your strong recommendation, RoadWarrior145. Your description is very encouraging, and very complimentary of our property all round. We are always pleased to know that your stay was good all around. Jay More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Love staying at the Franklin, great location, great rooms and bathrooms, nice staff! Beds are so comfy! You can walk to anything on UNC campus and around Chapel Hill. Love having a room with a view of Franklin Street and just watching!

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank lesley h
Jay P, General Manager at The Franklin Hotel, responded to this review

lesley h, I'm glad to hear that the recent summer heat didn't deter you from enjoying your balcony overlooking Franklin St. We are always eager to hear the word "love" used by our guests when describing their experience at The Franklin. Glad that you had that feeling. Come back this fall and the balcony will be even more pleasant! Jay More 

Maywood, New Jersey
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The interior design was clean and traditional yet warm and comfortable. The balcony was roomy with a view of Franklin st. The staff was professional and kind and helpful. The location is ideal with many options for dining and shopping available.

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank matthewjohnw2016
Jay P, General Manager at The Franklin Hotel, responded to this review

matthewjohnw2016, Thank you for sharing your comments. The balconies at our hotel are a unique amenity along Franklin Street, and more than half of our rooms have one! And you're right that our location is ideal - we have fantastic options for activities and food just steps away. Jay More 

Fayetteville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Franklin is a gorgeous hotel, inside and out, with a professional staff that is eager to help and always offered a smile. The rooms are exquisite and designed as traditional with a modern flame that felt new and fresh. Breakfast offered plenty of selection and was freshly made with care. All around delightful I highly recommend. Nothing bad to... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Jackson H
Jay P, General Manager at The Franklin Hotel, responded to this review

Jackson H, Thanks for your review - we are glad you enjoyed your experience at The Franklin. Hope you'll stay again soon. Jay More 

Georgetown, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Located on Franklin Street, in the heart of Chapel Hill, the Franklin Hotel is surrounded by shops and restaurants, with just enough "college life" from the adjacent University of North Carolina to keep things hopping. The hotel is quaint and inviting. The rooms are spacious and comfortable. The bar is classy and relaxing. The breakfast restaurant is tasty. And the... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
1 Thank Lisa W
Jay P, General Manager at The Franklin Hotel, responded to this review

Lisa W, Sounds like we were able to provide everything you needed during your stay in Chapel Hill. Thanks for taking time to post your view, and come back soon! Jay More 

Glencoe, Illinois
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We will be traveling to Chapel Hill regularly for the next two years, and we wanted to find a hotel that is well-appointed, comfortable, conveniently-located, and well-managed. The Franklin Hotel is it. We love the location, the management is helpful and friendly, and the room is everything we need. The ONLY complaint I have is that there was no nightstand... More 

Helpful?
1 Thank glencoewanderer
Jay P, General Manager at The Franklin Hotel, responded to this review

glencoewanderer, We will be glad to serve as you hotel of choice on your future visits to Chapel Hill. Our location is unbeatable for downtown, and it's hard to argue with Hilton points! Sorry for the inconvenience of not having a bedside lamp. Not all of our rooms have one on both sides. On your next visit, please let us... More 

West Palm Beach Florida
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So.. I stayed at The Franklin Hotel for one night only while stopping in Chapel Hill NC, on my way to Washington DC. I stayed on August 2nd. It was myself, my twin 9 year old sons, and a family friend. We pulled up and the Hotel was so cute, clean and inviting. It felt like a very personable quaint... More 

Helpful?
1 Thank Fiveomom7945
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Fiveomom7945! Thanks for your detailed review of The Franklin. I'm sorry the A/C in the first room was not working well enough - we've had a tough time keeping up with the 100+ degree heat! But I am glad you got a chance to enjoy our suite, and am especially glad that we found Mack and were able to... More 

Athens, Georgia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very comfortable hotel where you can receive five star treatment without the price which is located in the heart of the down town Chapel Hill and right next to campus. The staff were extremely helpful and knowledgeable about things to do and places to eat.

Helpful?
Thank Dioc
Jay P, General Manager at The Franklin Hotel, responded to this review

Hello Dioc, Thanks for your review. It sounds like you really enjoyed our location right in the middle of all the action. I'm particularly pleased that you found our staff to be helpful and felt that you got luxury treatment. Come back soon! Jay More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent 5 days at the Franklin Hotel. We were in Chapel Hill to help our daughter move there and settle in. We were fortunate to get a great rate while we were there, but would have happily paid more if we'd known ahead of time what a great hotel/experience it would be. The entire staff was... More 

Helpful?
Thank Sillylili
Jay P, General Manager at The Franklin Hotel, responded to this review

Thanks for such an enthusiastic review, Sillylili! It feel like we won you over with the experience, and our team feel good to have that effect. The waters and upgrades are little treats that we like to spring upon our guests whenever we can. Come back soon, Jay More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 

Additional Information about The Franklin Hotel

Address: 311 W Franklin St, Chapel Hill, NC 27516-2519
Location: United States > North Carolina > Chapel Hill
Price Range: $164 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Number of rooms: 67
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Hotwire, Odigeo, Expedia, Travelocity, Priceline and Jetsetter so you can book your The Franklin Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Franklin Hotel Chapel Hill
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
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