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The Franklin

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The Franklin
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493 Reviews from our TripAdvisor Community

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Showing 493: English reviews
Fairfax Station, Virginia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've stayed in several of the hotels in Chapel Hill and The Franklin is by far my favorite! The beds are so comfortable and afforded me the best night's sleep ever! So much so that I asked at the front desk what kind of mattresses were on the bed. I did upgrade to one of the rooms that had a... More 

Helpful?
Thank simplyelegantsusan
Durham, North Carolina
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I love Chapel Hill and have stayed at many of the hotels in the area including the Carolina Inn which is a close second. We called ahead because we wanted a suite with a rollaway bed for our little one. The service was incredible and they delivered on all promises. Not only was the bed available but a concierge emailed... More 

Helpful?
1 Thank tom b
Jay P, General Manager at The Franklin, responded to this review

tob b, Wow, what an enthusiastic review of The Franklin! We're so glad that everything went so smoothly for you and that you were able to enjoy some of our unique offerings. Louise, our personal host, calls each guest before their arrival to take care of any needs. If you come back regularly you will get to know her well.... More 

Spartanburg, South Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Franklin Hotel to visit our son who is a grad student at UNC. The location was great and accommodations were lovely. Our only problem unfortunately was with night time noise from adjoining rooms both nights. The staff did address the problem but we wondered if there was something that could be done to prevent the problem-... More 

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Pam E
Jay P, General Manager at The Franklin, responded to this review

Pam E, I'm sorry that you had such a disturbance during sleeping hours. We often have revelers staying with us, especially because of our downtown location, and sometimes struggle with keeping the noise level down on the weekends. We will continue to look for hospitable ways to ensure some guests are not negatively affected by the activities of others. Thanks... More 

Pensacola, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

My stay at the Franklin left me very favorably impressed. The property is conveniently located, well appointed and spotless. The staff is friendly, helpful and exceedingly professional. I recommend the Franklin to all travelers, whether business or game day travelers.

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank Thomas G
Jay P, General Manager at The Franklin, responded to this review

Hello Thomas G, Thank you for your post. All of us are glad that we left a positive impression on you, and that you enjoyed the hotel and our location. We appreciate your recommendation. Hope you'll be back soon! Jay More 

Midwest
Level Contributor
241 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the first Curio hotel (part of the Hilton family) that I have stayed in and now I want to collect ALL the Curio hotels! The Franklin Hotel is appropriately enough on Franklin Street in downtown Chapel Hill. It is across the street from Mediterranean Deli and within walking distance of several nice restaurants. The King Terrace Suite was... More 

Helpful?
Thank bamboola
Jay P, General Manager at The Franklin, responded to this review

Hi there bamboola, What a generous review of our hotel. We are so glad that you enjoyed your stay and were able to make use of one of our beautiful suites and its balcony. The fried green tomato sandwich is a new addition to our menu in 2016. One of my favorites also! I also want to stay at all... More 

Chesapeake, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was clean, friendly staff and easy access to Franklin at bars/restaurants. I would recommend this hotel and stay there again. Provided onsite parking at no additional cost. The rooms are clean and big to accommodate your needs

Review collected in partnership with Curio – A Collection by Hilton

Helpful?
Thank 123kv
Jay P, General Manager at The Franklin, responded to this review

123kv, We appreciate your recommendation, and look forward to your return visit. We do enjoy relatively large rooms compared to other hotels - glad that you could make use of that extra space! Jay More 

Providence
Level Contributor
98 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 stars Reviewed 1 week ago

I really like this hotel a lot. The location is perfect for visiting UNC. The rooms have a comfortable, unique style; the bathrooms are recently updated with a large sparkling shower. The bar is fun and you can sit outside on the patio. The breakfasts are a remarkable value -- most hotels with good breakfasts charge a fortune but the... More 

Helpful?
Thank Crito0
Jay P, General Manager at The Franklin, responded to this review

Thank you for your positive review, Crito0. We are particularly happy to hear that our staff was the defining element of your stay at The Franklin. Hope you will visit again! Jay More 

Barrington, Rhode Island
Level Contributor
335 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Lets start with the superb service from the team at The Franklin. - they will park your car for you (because their garage repair inconveniences you) - they will being your car out in the morning ready for you street side. I didnt need either but it was offered - they will drive you in their car. - great recommendations... More 

Helpful?
Thank pvcnco
Jay P, General Manager at The Franklin, responded to this review

Thanks for your post, pvcnco. Glad that you appreciated your various service touches and enjoyed the local dining scene. I'm sorry about the shower jets - we will look into those and make sure they are not malfunctioning b/c they generally work well. We will replace if we need to. Thank you for your feedback, Jay More 

Washington DC, District of Columbia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed three nights. The hotel is right next to the UNC campus. Since UNC was not in session, the town and hotel were pretty empty. The hotel seemed understaffed and does not have the full range of services that you would think for a high end Hilton property. The breakfast was really disappointing particularly in context. Chapel Hill is of... More 

Helpful?
Thank tbm56
Jay P, General Manager at The Franklin, responded to this review

tbm56, Thank your for your detailed feedback - you bring up some valid points, and I'm sorry that we failed to deliver a solid experience during your stay. The details you listed should have been thoughtfully addressed by us but we messed up repeatedly. Our housekeeping and restaurant teams will certainly learn from this oversights and be better prepared next... More 

Buffalo, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in the Franklin over Labor Day and had a great experience. Their restaurant on the 2nd floor only serves breakfast and they excel at it. The Waffles, green tomato egg sandwich, eggs Benedict were perfect. They have a shuttle that will ferry you to the buildings on the UNC Campus you are visiting so you don't have to... More 

Helpful?
Thank Robert P
Jay P, General Manager at The Franklin, responded to this review

Robert P, Thank you for your generous review of our hotel. We've recently added some new items to our breakfast menu, so we're very pleased to have your feedback that you enjoyed the eggs Benedict and the fried green tomato breakfast sandwich! See you soon, Jay More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 

Additional Information about The Franklin

Address: 311 W Franklin St, Chapel Hill, NC 27516
Location: United States > North Carolina > Chapel Hill
Price Range: $188 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 67
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hilton Hotels, Hotwire, Expedia, Odigeo, TripOnline SA, Priceline and Jetsetter so you can book your The Franklin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Franklin Hotel Chapel Hill
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
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