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Sheraton Chapel Hill Hotel

Booking.com$119*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
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Sheraton Chapel Hill Hotel
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379 Reviews from our TripAdvisor Community

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Showing 375: English reviews
Beckley, West Virginia, United States
Reviewed March 2, 2015

We often visit the Durham-Chapel Hill area and have stayed here on many occasions. On this latest stay, we observed significant slippage in the quality of the hotel. We stayed from Friday evening to Sunday. On Saturday morning, I noticed a colored piece of paper lying in the hallway outside the door to a room close to us. It remained...

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Helpful?
Thank David S
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I apologize that we did not meet your expectations during your recent stay. I would like to discuss your concerns further to provide a satisfactory resolution. I can be reached at 919-968-4900. Sincerely, N. Khanna

Reviewed February 21, 2015 via mobile

I called before we arrived to see how late the restaurant and lounge was open and was told the lounge was open until 11 o'clock and served a limited menu after 10. so we arrive to the restaurant at approximately nine thirty five and waited at the host stand for 10 minutes before being greeted. I asked if the place...

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Helpful?
Thank Mike H
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing your feedback. We are taking your concerns very seriously. Per our discussions we have made the credits discussed. We look forward to providing you exceptional service during your next visit.

Ponce, Puerto Rico
Reviewed February 17, 2015

I don't even know where to start with this review because everything I experienced here was in all honesty well ABOVE par for anyone who travels a lot for business. I've stayed at all kinds of properties and at many different chains and this hotel by far is my favorite. The staff is so friendly and accommodating. The meeting rooms...

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Helpful?
Thank TILIS02
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing a review of our service. We always strive to exceed expectations. I am really glad you enjoyed our outdoor terrace features. Please let me know if I can be of assistance in the future. Ted Milby Director of Rooms

Myerstown, Pennsylvania
Reviewed February 9, 2015 via mobile

This hotel was very clean and comfortable. It seemed to be located weird but I felt safe arriving late at night with my family. The club lounge was nice too. Great breakfast. Great hotel to stay at for a Duke university visit.

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1Thank RachelS111215
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for your feedback. We look forward to having you back at the Sheraton soon and earning the 5th star. Sincerely, N. Khanna General Manager

Hampton, VA
Reviewed February 3, 2015

Been staying in Chapel Hill and Durham for several years on business and have been very impressed with this refurbished hotel. I was there 2 weeks ago and was planning dinner when I stopped for a glass of wine. My nose detected something good, and they had brought out chicken skewers. They were so good, I didn't bother with dinner....

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1Thank HokieHoo
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your raving review. We truly appreciate your business and look forward to an opportunity to serve you soon. Sincerely, N. Khanna General Manager

Atlanta
Reviewed January 27, 2015

SHERATON – CHAPEL HILL, NORTH CAROLINA THINGS YOU WANT TO KNOW: 1. In-room safe 2. Refrigerator and/or microwave in some rooms 3. Coffee Maker with Starbuck’s coffee in room – Complimentary coffee and tea also served in the lobby in the morning 4. 1 small 31- inch flat screen TV 5. Hair dryer (stored on the bathroom sink counter) 6....

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1Thank Mylisa1
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

We appreciate you taking the time to provide us with your feedback. We are very proud of our team who works hard everyday to deliver a memorable service to each guest. I have shared your comments with our staff and we look forward to having you back at the Sheraton Chapel Hill and earn the 5th star. Sincerely, N. Khanna...

Charleston, South Carolina
Reviewed January 19, 2015 via mobile

We stayed here after looking in hotwire and finding a 4 star hotel for the same price as a 3 star. After a little digging, we figured out it was this Sheraton and booked it. While the outside looks a bit old, the inside is totally updated and top notch. The service was exceptional and went out of the way...

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Helpful?
Thank Jordan Z
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to provide us your feedback. Our team takes pride in delivering excellence and I am glad you had a memorable stay. We look forward to serving you soon. N.Khanna General Manager

Toronto
Reviewed January 12, 2015

This is a Sheraton of a certain vintage, it's showing its age somewhat, but the rooms are spacious, the beds and pillows are really comfortable, it's quiet, the (free) Internet works, and it's really convenient for UNC. But what truly sets this hotel apart is its service. Whoever is setting the standard and training the team should franchise their service...

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Helpful?
Thank nonsibisedaliis
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. Our Team at the Sheraton Chapel Hill is committed to deliver excellence in service and I am glad you experienced that. I have shared your comments with the team and we all appreciate your kind words. We look forward to serving you soon. Sincerely, N. Khanna...

asheville, nc
Reviewed January 11, 2015 via mobile

We came for a UNC basketball game and stayed just one night. The hotel has a great location and we were very warmly greeted by Sandy at check in - she gave us a lovely room - which was clean and very comfortable. We will definitely stay on our next trip!!

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Thank clayandcarolyn
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your 5 star review. Sandee is an asset to our property and I am glad you had a memorable experience. I have shared your comments with our team and we thank you for your kind words. We look forward to serving you soon. Sincerely, N. Khanna

Cherokee
Reviewed December 29, 2014 via mobile

I booked this hotel for an overnight stay in Chapel Hill where we weye going to be attending a UNC basket ball game. We have booked this hotel thru Hotwire numerous times over the last 5 years and have never been disappointed. While the style of the building it's self seems a bit date, the rooms and amenities have been...

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Helpful?
Thank Maggie L
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for your raving review. I am glad you enjoyed your stay and we look forward to having you back at the Sheraton in the near future. Sincerely, N.Khanna General Manager

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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Sheraton Chapel Hill Hotel. Our Chapel Hill hotel delivers something unforgettable for everyone from exciting nightlife to thrilling local attractions and tons of outdoor adventure. ... more   less 

Additional Information about Sheraton Chapel Hill Hotel

Address: One Europa Drive, Chapel Hill, NC 27517
Location: United States > North Carolina > Chapel Hill
Price Range: $124 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
Reservation Options:
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton
Hotel Style:
#7 Business Hotel in Chapel Hill
#10 Family Hotel in Chapel Hill
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Chapel Hill Hotel staff and other travelers.
3 questions
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Wilmington, Delaware
12 days ago
9 months ago
Cleveland, ohio
over a year ago

See all questions (3)

Questions? Get answers from Sheraton Chapel Hill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“First floor was great.”
verales49, 1 week ago | Read review
“Starwood Preferred Guest rooms seem to have more room.”
mothersalon, Jan 3, 2017 | Read review
“Request a room with a balcony!”
McAir, Nov 28, 2016 | Read review
“Balcony rooms for fresh air. Not first floor if you don't have a dog.”
5StarBohemian, Nov 24, 2016 | Read review
“Bathroom can use some upgrades. ”
886waltere, Nov 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$119* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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