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Sheraton Chapel Hill Hotel

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Sheraton Chapel Hill Hotel
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330 Reviews from our TripAdvisor Community

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Showing 326: English reviews
New York
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

There is nothing special about this hotel, but it was perfectly pleasant for an overnight stay and business meeting. I was able to check in very early, which was nice. The room was generic but well equipped and spacious enough. Everything worked. Staff was pleasant.

Review collected in partnership with this hotel

Helpful?
Thank CarolynNewYork
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for providing us with your feedback. Our team at the Sheraton works hard daily to deliver excellence. I have shared your comments with our staff and we look forward to serving you in the future. Sincerely, Nitin K. More 

San Francisco, California
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

If you are going on a business trip and just so happens the rest of the family decided to come along, then this maybe a perfect place for everyone. They got a Club Lounge, a nice and clean swimming pool (perfect for a hot summer night or day) and feeding a family of 4 with a hearty breakfast which is... More 

Helpful?
Thank Ann C
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for taking the time to share some feedback on your recent stay. I am glad that you and your family enjoyed your time at the Sheraton. Club upgrade is a great option and specially when you travel with your family. We appreciate your business and look forward to having you back at the Sheraton Chapel Hill. Sincerely, Nitin... More 

Wilton, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very nice, affordable, comfortable place to stay. The staff was terrific and the room was top notch. The only negative, if you can call it that was the bathroom counter space was insufficient for laying out all of our (my wife and my) toiletries.

Review collected in partnership with this hotel

Helpful?
2 Thank Al A
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you so much for taking the time to provide us with your feedback. I have shared your comments with our team. We do offer different room layouts with spacious bathroom designs. Please let us know next time and we will make sure to assign you a room based on your preference. Sincerely, Nitin K. More 

Newport News, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms were very nice and quiet. Staff very friendly and helpful. Location is good for dining and shopping .Complimentary newspaper are a plus. The hotel is very famkily friendly . Restaurant is on the premises with great service. I will be back

Review collected in partnership with this hotel

Helpful?
2 Thank Jerry F
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for sharing your feedback on your recent stay at the Sheraton Chapel Hill. We are excited that you enjoyed the overall stay. Our team works hard daily to deliver excellence and we are glad that you experienced the same. We look forward to having you back soon. Sincerely, Nitin K. More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel's biggest problem is its staff which are either inefficient or unpleasant or both. Being an SPG platinum, I usually expect some perks like upgrades especially on smaller stays but this was not the case here. When I asked they told all suites were booked. After I showed the front desk that suite was still available on website, the... More 

Helpful?
Thank IndieBusiness
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the feedback. We always want to exceed every guest's expectations. We are well know for providing exceptional service and meeting guest needs and requests. Platinum guests are especially important to us and we go to great lengths to take special care of these VIP guests. I hope you will give us another opportunity to prove ourselves. Again,... More 

Georgia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice hotel in good location located near unc campus. Excellent restaurant onsite in 1663 and well equipped gym. Buffet breakfast recommended that includes made to order omelettes!! Staff were very helpful and beds were very comfortable.

Helpful?
Thank Lee W
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the great comments. I am glad to hear everything was to your liking. If there is anything we can do to earn a 5th star please let us know. More 

Chevy Chase, Maryland
1 review
2 of 5 stars Reviewed 4 weeks ago

Condescending desk clerk .... Microwave in lobby .. Small rooms ..stay somewhere else! Rooms are small and parking is limited. Parking spaces under trees... Beware during storms bad weather as you risk a tree limb falling on your vehicle!

Review collected in partnership with this hotel

Helpful?
Thank sandrabsnrner
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for sharing your feedback regarding your stay. We apologize as we did not meet your expectations during you recent visit. Please reach out to me directly at 919-968-4900 so we can discuss your concerns in detail. Sincerely, N. Khanna More 

Fletcher
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

If you don't want to be waken up at 5 am by barking dogs don't stay at this hotel. Dog started barking loudly at sharp at 5 am and kept barking till the owner left the room at 8. Hotels should have a policy that allow dogs that are well behaved and controlled. And also inform guests that there are... More 

Helpful?
Thank JorgeFletcher
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this review

Dear JorgeFletcher, Thank you for taking the time to provide us with your feedback. Sheraton is a pet friendly hotel and we do offer preffered pet friendly rooms on a specific floor. Please accept our apologies for an uncomfortable stay due to a barking dog. Our team strives daily to exceed each guest expectations and provide a memorable stay. We... More 

Columbia, MD
Level Contributor
174 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed July 13, 2016

We were very pleased with this hotel. It has an interesting layout with pool and patio on an upper level away from the lobby and traffic. The rooms were clean and comfortable, with a balcony. Although it is just off a major highway, it felt secluded. Check in staff was very friendly and helpful. We were looking for a reasonable... More 

Helpful?
1 Thank carolegth
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for a great review of our hotel and restaurant. The 5 stars are a great reward for the staff. We look forward to serving you again soon! More 

Beckley, West Virginia, United States
Level Contributor
470 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 352 helpful votes
5 of 5 stars Reviewed July 10, 2016

We regularly visit Durham to spend time with my elderly mother, and have settled upon the Sheraton Chapel Hill as our "home away from home." The hotel is located on 15-501, just inside the CH city limits, but close to Durham as well. Front desk staff have always been courteous and helpful, though I suppose by now they are very... More 

Helpful?
1 Thank David S
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this review

Thank you for the great review. If I can ever be of assistance please let me know. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Sheraton Chapel Hill Hotel. Our Chapel Hill hotel delivers something unforgettable for everyone from exciting nightlife to thrilling local attractions and tons of outdoor adventure. ... more   less 

Additional Information about Sheraton Chapel Hill Hotel

Address: 1 Europa Dr, Chapel Hill, NC 27517-2301
Location: United States > North Carolina > Chapel Hill
Price Range: $118 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
Reservation Options:
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton
Hotel Style:
#7 Business Hotel in Chapel Hill
#10 Family Hotel in Chapel Hill
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