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1505 East Franklin Street, Chapel Hill, NC 27514
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Traveler (146)
Room & Suite (79)
Dining (28)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Siena Hotel, Autograph Collection
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 19 in Chapel Hill
Location
4.5
Cleanliness
4.7
Service
4.8
Value
4.4
Travelers' Choice
GreenLeaders GreenPartner
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Valet parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Tennis court
Aerobics offsite
Patio
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Housekeeping
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Classic
Languages Spoken
English, Spanish, German, Italian
Hotel links
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Location

Full view
77Somewhat walkable
Grade: 77 out of 100
10Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
592Reviews2Q+A100Room tips
Traveler rating
  • 442
  • 100
  • 33
  • 11
  • 6
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
BigEatinInBerwyn wrote a review Apr 2022
Berwyn, Pennsylvania42 contributions28 helpful votes
Stunning arrival impression. Beautiful hotel exterior and lobby. Definitely boutique feel with personalized check in process. The room was large and the standout was the shower pressure, which I think could strip the paint off a car. In a good way. Bathroom beautiful, big mirror and lots of light, and nice makeup mirror. Handle on sink was way loose, making it difficult to control temp, and lacking quality control. The big negative in the room was the HVAC system. It rattled and made tons of noise regardlessnofnthe setting. This is the reason for the lack of a 5th star on my review. The doors to most rooms have massive gaps at the threshold, allowing light and noise to come through overnight, even after you stuff a towel on in. They have attempted to add sweeps to some doors, but it doesn't fix it. They need to fix it for real by having a carpenter add meat to the bottom of the doors, that's the only real solution for a hotel of this caliber. Platinum breakfast was in the nice restaurant downstairs, and was great quality and service.
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Date of stay: April 2022Trip type: Traveled
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Response from Kristin Shaffer, Guest Services / Front Office at The Siena Hotel, Autograph Collection
Responded Apr 15, 2022
Dear G G, Thank you for taking the time to tell us about your stay at The Siena Hotel! I am glad you liked the showers! I am sorry about the noise in the HVAC. Would you be able to let us know what room you were in so we can fix the issue? I am sorry for the inconvenience of the light under the door. Due to fire code, we have to allow that big of a gap under the doors, for in case of an emergency, it allows smoke to escape from the room. We do have rooms with different arrangements so there is the potential option to make sure your bed is not on the same side of the wall as the hallway door. Please let me know if there is anything we can do for you, and we hope to see you again soon!
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journeymaid48 wrote a review Mar 2022
Fairport, New York966 contributions524 helpful votes
This is another hotel which should be on the six-star list. From the moment you enter the lobby you realize that this is a very special place. The front desk staff is wonderful. The hotel is immaculate and luxurious. The rooms are lovely. Il Palio, the restaurant, is an AAA 4 diamond venue. They have absolutely incredible food and service! The parking is ample, the location to either Chapel Hill or Durham is good. I can't wait to stay here again!
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Date of stay: February 2022
Value
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1 Helpful vote
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golfbravobravo wrote a review Dec 2021
Chapel Hill, North Carolina12 contributions3 helpful votes
Before we moved to this area, the Siena was our 'go to' hotel. The service is excellent, the staff outstanding and the restaurant is one of our favorites - even though we now live in the area. On this occasion we stayed as we were have a large floor refinishing and upgrading project done in our home. It's hard to find anything to note as a negative.
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Date of stay: June 2021
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alstonjz wrote a review Nov 2021
Greensboro, North Carolina10 contributions11 helpful votes
Clean room, friendly staff, good area with various restaurant types. Some deliver. Cons: too much noise from slamming doors. Every time some enters/leaves a room the doors are extremely loud. You can hear people in the hall very clearly and it’s annoying and loud. Get a room away from the elevator.
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Date of stay: November 2021Trip type: Traveled
Room Tip: Avoid room near elevator
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William H wrote a review Sep 2021
Birmingham, Alabama47 contributions65 helpful votes
First visit to the Siena in several years, as my wife and I traveled to the Triangle for a Duke football weekend with old law school classmates. This was my first trip there since the Siena became a Marriott some years back, and sadly, it's just not what it used to be. I liked this hotel a lot when I stayed there a couple of times a dozen or so years ago, but time hasn't been as kind to it as one might hope. The staff was a high point, except at Il Palio, the restaurant. All the desk personnel and housekeeping personnel were very pleasant and cheerful and seemed genuinely anxious to please. We only ate one meal, breakfast, at Il Palio, where the service was okay but not particularly welcoming. Our room was large, with a nice bathroom. The bed was comfortable. From there, it sort of went downhill. There was no closet in the room, only a small wardrobe attached to the dresser/TV unit. It simply did not have enough room for two people's clothes. Also, it had a light that stayed on unless the door was very completely shut, an annoyance since the light shine directly toward the bed and into the eyes of whomever was sleeping on the left side of the bed. That in turn made for a one-two punch, since that person was also getting the hall light from under the door, the bed being situated exactly parallel to the door. Placing the bed on the opposite wall would have been better. Objectively, though, those problems didn't disrupt sleep as much as the incredibly hard pillows. I've never encountered pillows like these. They were like overstuffed sandbags, without even a smidgen of softness. I can't imagine who thought these were a good idea, although my guess would be someone who had only heard of pillows and never slept on any. The desk had nice workspace, but had inadequate outlets (and no USB ports), out of sync with what you expect to see at this price point today. Also, in what seemed to be just an example of poor thinking, although the lamps in the room were all shaded in such a way as to through off a warm, pleasant, slightly yellowish light, the sort of anomalous marble-floored entry area featured a stark white overhead light that made for a very dissonant effect. The bathroom was decently sized and well-equipped, but the door stuck, meaning that it was quite noisy, and the door handle fell apart midway through our stay (but was promptly fixed when we reported it). The Siena is an attractive hotel, with a convenient location and nice-sized rooms, as well as a very pleasant staff. However, it's definitely showing its age, and needs a good bit of TLC to remain an attractive option at this price point. And man, does it need some real pillows.
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Date of stay: September 2021Trip type: Traveled
2 Helpful votes
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Response from Kristin Shaffer, Guest Services / Front Office at The Siena Hotel, Autograph Collection
Responded Sep 16, 2021
Dear Y3380XAwilliamh, Thank you for taking the time to share your experience with us from your recent trip at The Siena Hotel. We truly appreciate all feedback from our guests as it allows us to improve our service and guest experience. We are in the process of redesigned and planning renovations, so your comments and suggestions are truly constructive as we start our renovations. I am sorry that our new memory foam pillows did not provide a comfortable night's sleep. We were trying out a new brand, and we have received your feedback and will apply that to our inventory of pillows. Again, thank you for your detailed and constructive feedback of your experience here. We strive to provide the highest service and experience, and we are truly sorry that we failed to provide that to you. We hope that, should your travels bring you back to Chapel Hill, we can restore your confidence in The Siena Hotel! Sincerely, Kristin Shaffer Director of Rooms
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harrietgrae wrote a review Aug 2021
Beaufort, North Carolina10 contributions23 helpful votes
We love the Siena hotel. its beautiful and airy, and the location is unbeatable to go anywhere in Chapel Hill or Durham. Many places are walkable. Service is great - they have a profile for us and know just what rooms we like!
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Date of stay: August 2021
Rooms
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Service
1 Helpful vote
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Bonniebelle4 wrote a review Aug 2021
3935 contributions83 helpful votes
We were in the area and looking for a dog friendly hotel. The Siena was very nice. We booked two connecting rooms and received a call from the hotel the week before our stay informing us they didn’t have connecting rooms available. They upgraded rooms instead which was fine but would have been a problem if we required the rooms connect. We had one king corner room which was huge and one large queen room. Both rooms had double exposures so they were nice and bright. Staff were masked which was reassuring. We booked dinner ahead of time outside at Palio but the weather did not cooperate so we ended up getting room service which was prompt. Food was excellent. Room was clean. Beds comfortable. Just a short drive from Chapel Hill. Would definitely recommend!
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Date of stay: August 2021Trip type: Traveled
Room Tip: Corner rooms have lots of light. King corner rooms are huge.
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traveler6Atlanta wrote a review Aug 2021
Atlanta49 contributions34 helpful votes
The Siena is a lovely boutique hotel located a short drive from the downtown area of Chapel Hill. The lobby and rooms are artfully decorated and are extremely clean. The staff at the hotel are polite to a fault. Ample parking is free and room rates are reasonable for this "Autograph Collection."
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Date of stay: August 2021
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Cleanliness
Service
Room Tip: Corner rooms are large and filled with natural light from two large sets of French doors.
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141Dini wrote a review Jul 2021
Miami Beach, Florida591 contributions168 helpful votes
This hotel is a great choice if you traveling north to NYC. We always stop here and it is dog friendly and they even have a dog menu. Rooms are spacious and bathrooms large. Staff are very friendly. We had dinner at their Palio restaurant and it was excellent. James and Kevin did a great job serving us. Delicious food sitting outside with our dog. They have parking for your car and close to chapel hill. There is a dog walk in the back of the hotel and some lovely wooded areas to walk your dog.
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Date of stay: July 2021Trip type: Traveled
1 Helpful vote
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blairkk25 wrote a review Jun 2021
New Jersey2863 contributions853 helpful votes
I stayed at The Siena Hotel in June 2021. It is an excellent hotel with friendly service. The ladies and Josh at the Front Desk were very helpful with check in and giving information about the University of North Carolina Campus. Bo, the shuttle driver, was also very helpful and drove me to the UNC campus (a 10-minute drive) and picked me up later to drive me back to the hotel. In fact, I would also like to mention Michelle in the front office who corresponded with me for a few months before I even arrived. My room was very clean and comfortable with a large, comfortable bed and a nice bathroom and shower. The air conditioner was very good. In summary, I had excellent stay at the Siena Hotel and hope to stay there again during my next visit to Chapel Hill, North Carolina.
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Date of stay: June 2021
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Service
Room Tip: Second floor rooms were nice.
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PRICE RANGE
$215 - $298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
siena hotel chapel hill, siena chapel hill
LOCATION
United StatesNorth CarolinaChapel Hill
NUMBER OF ROOMS
79
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Frequently Asked Questions about The Siena Hotel, Autograph Collection
What are some of the property amenities at The Siena Hotel, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Siena Hotel, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Siena Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Siena Hotel, Autograph Collection?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The Siena Hotel, Autograph Collection?
Conveniently located restaurants include Sunrise Biscuit Kitchen, Il Palio, and Guglhupf Bakery.
Are there opportunities to exercise at The Siena Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Does The Siena Hotel, Autograph Collection have an airport shuttle?
Yes, The Siena Hotel, Autograph Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Siena Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Siena Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Siena Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Siena Hotel, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, German, and Italian.