Stunning arrival impression. Beautiful hotel exterior and lobby. Definitely boutique feel with personalized check in process. The room was large and the standout was the shower pressure, which I think could strip the paint off a car. In a good way. Bathroom beautiful, big mirror and lots of light, and nice makeup mirror. Handle on sink was way loose, making it difficult to control temp, and lacking quality control. The big negative in the room was the HVAC system. It rattled and made tons of noise regardlessnofnthe setting. This is the reason for the lack of a 5th star on my review. The doors to most rooms have massive gaps at the threshold, allowing light and noise to come through overnight, even after you stuff a towel on in. They have attempted to add sweeps to some doors, but it doesn't fix it. They need to fix it for real by having a carpenter add meat to the bottom of the doors, that's the only real solution for a hotel of this caliber. Platinum breakfast was in the nice restaurant downstairs, and was great quality and service. …
This is another hotel which should be on the six-star list. From the moment you enter the lobby you realize that this is a very special place. The front desk staff is wonderful. The hotel is immaculate and luxurious. The rooms are lovely. Il Palio, the restaurant, is an AAA 4 diamond venue. They have absolutely incredible food and service! The parking is ample, the location to either Chapel Hill or Durham is good. I can't wait to stay here again!
Before we moved to this area, the Siena was our 'go to' hotel. The service is excellent, the staff outstanding and the restaurant is one of our favorites - even though we now live in the area. On this occasion we stayed as we were have a large floor refinishing and upgrading project done in our home. It's hard to find anything to note as a negative.
Clean room, friendly staff, good area with various restaurant types. Some deliver. Cons: too much noise from slamming doors. Every time some enters/leaves a room the doors are extremely loud. You can hear people in the hall very clearly and it’s annoying and loud. Get a room away from the elevator.
First visit to the Siena in several years, as my wife and I traveled to the Triangle for a Duke football weekend with old law school classmates. This was my first trip there since the Siena became a Marriott some years back, and sadly, it's just not what it used to be. I liked this hotel a lot when I stayed there a couple of times a dozen or so years ago, but time hasn't been as kind to it as one might hope. The staff was a high point, except at Il Palio, the restaurant. All the desk personnel and housekeeping personnel were very pleasant and cheerful and seemed genuinely anxious to please. We only ate one meal, breakfast, at Il Palio, where the service was okay but not particularly welcoming. Our room was large, with a nice bathroom. The bed was comfortable. From there, it sort of went downhill. There was no closet in the room, only a small wardrobe attached to the dresser/TV unit. It simply did not have enough room for two people's clothes. Also, it had a light that stayed on unless the door was very completely shut, an annoyance since the light shine directly toward the bed and into the eyes of whomever was sleeping on the left side of the bed. That in turn made for a one-two punch, since that person was also getting the hall light from under the door, the bed being situated exactly parallel to the door. Placing the bed on the opposite wall would have been better. Objectively, though, those problems didn't disrupt sleep as much as the incredibly hard pillows. I've never encountered pillows like these. They were like overstuffed sandbags, without even a smidgen of softness. I can't imagine who thought these were a good idea, although my guess would be someone who had only heard of pillows and never slept on any. The desk had nice workspace, but had inadequate outlets (and no USB ports), out of sync with what you expect to see at this price point today. Also, in what seemed to be just an example of poor thinking, although the lamps in the room were all shaded in such a way as to through off a warm, pleasant, slightly yellowish light, the sort of anomalous marble-floored entry area featured a stark white overhead light that made for a very dissonant effect. The bathroom was decently sized and well-equipped, but the door stuck, meaning that it was quite noisy, and the door handle fell apart midway through our stay (but was promptly fixed when we reported it). The Siena is an attractive hotel, with a convenient location and nice-sized rooms, as well as a very pleasant staff. However, it's definitely showing its age, and needs a good bit of TLC to remain an attractive option at this price point. And man, does it need some real pillows. …
We love the Siena hotel. its beautiful and airy, and the location is unbeatable to go anywhere in Chapel Hill or Durham. Many places are walkable. Service is great - they have a profile for us and know just what rooms we like!
We were in the area and looking for a dog friendly hotel. The Siena was very nice. We booked two connecting rooms and received a call from the hotel the week before our stay informing us they didn’t have connecting rooms available. They upgraded rooms instead which was fine but would have been a problem if we required the rooms connect. We had one king corner room which was huge and one large queen room. Both rooms had double exposures so they were nice and bright. Staff were masked which was reassuring. We booked dinner ahead of time outside at Palio but the weather did not cooperate so we ended up getting room service which was prompt. Food was excellent. Room was clean. Beds comfortable. Just a short drive from Chapel Hill. Would definitely recommend!
The Siena is a lovely boutique hotel located a short drive from the downtown area of Chapel Hill. The lobby and rooms are artfully decorated and are extremely clean. The staff at the hotel are polite to a fault. Ample parking is free and room rates are reasonable for this "Autograph Collection."
This hotel is a great choice if you traveling north to NYC. We always stop here and it is dog friendly and they even have a dog menu. Rooms are spacious and bathrooms large. Staff are very friendly. We had dinner at their Palio restaurant and it was excellent. James and Kevin did a great job serving us. Delicious food sitting outside with our dog. They have parking for your car and close to chapel hill. There is a dog walk in the back of the hotel and some lovely wooded areas to walk your dog.
I stayed at The Siena Hotel in June 2021. It is an excellent hotel with friendly service. The ladies and Josh at the Front Desk were very helpful with check in and giving information about the University of North Carolina Campus. Bo, the shuttle driver, was also very helpful and drove me to the UNC campus (a 10-minute drive) and picked me up later to drive me back to the hotel. In fact, I would also like to mention Michelle in the front office who corresponded with me for a few months before I even arrived. My room was very clean and comfortable with a large, comfortable bed and a nice bathroom and shower. The air conditioner was very good. In summary, I had excellent stay at the Siena Hotel and hope to stay there again during my next visit to Chapel Hill, North Carolina.