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The Umstead Hotel and Spa

#2 of 21 Hotels in Cary
Certificate of Excellence
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100 Woodland Pond Drive, Cary, NC 27513
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695 Reviews from our TripAdvisor Community

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Showing 685: English reviews
Durham, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

From the moment they handed me the box of Chapel Hill Toffee (my personal weakness), I was hooked. I've eaten at Herons several times, but never stayed at the hotel. It was my birthday, so I splurged for a lake view room with the extended balcony. Well worth it. At the Spa, I had an 80 minute massage-good but pricey.... More 

Helpful?
1 Thank RCSS57
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for staying with us at The Umstead Hotel and Spa for your recent birthday celebration! I am delighted to know you enjoyed our grounds and facilities while staying with us and that our staff was accommodating to your needs. Also, I'm pleased that you treated yourself to our fabulous in-room dining experience! Thank you for staying... More 

Houston, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I have generally been underwhelmed by hotels in North Carolina, but this is a true luxury hotel set on beautiful grounds. Very convenient to the airport (but I would uber instead of using the hotel's car service). Wonderful staff in the bar and throughout the property.

Helpful?
Thank mjgipper
Dripping Springs, Texas, United States
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

5 star all the way!!! Beautiful Hotel, Spa and grounds. This may just be one of the best trained staff in all the world, attentive to every detail a guest could need!! The food here is Devine and heavenly! The vegetarian omelet was bursting with flavor and portion size more than sufficient. Salmon and beets were beyond description. A must... More 

Helpful?
1 Thank Art C
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for your glowing review of The Umstead Hotel and Spa and Herons. We appreciate your enthusiastic comments and I will definitely share these with our staff who always try to make each guests stay memorable. We look forward to welcoming you back in the near future. Warm Regards, Jim Beley More 

Wilmington, North Carolina
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I took a girlfriend of mine there for a girls night and it was one of the best places I've stayed. I travel twice a month so I've been to a few places to know. The food was amazing, the service was amazing and the grounds are epic. You have to stay here if you get the opportunity. Thank you... More 

Helpful?
Thank TanyaAliza
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, We are delighted to hear of your recent stay and are pleased that you enjoyed your time with us. Thank you for your kind words regarding our associates and facilities, we will pass on your thoughtful comments to everyone! Warmest Regards, Jim Beley More 

new jersey
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing! That is all that needs to be said. Staff if great. Facilities are great, setting is beautiful. Rooms are elegantly appointed. Our kids adored the slippers and took them home to wear afterwards. The hotel is lacking in no area.

Helpful?
Thank travelinwithfido
Raleigh, North Carolina
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am a spa hopper so I visited the hotel specifically to experience the spa. The actual spa itself is lovely. The pool is nice. The whirlpool is nice. The steam rooms are nice. The place is clean and you feel OK if your un-slippered foot accidentally touches the floor. But... uh, the services, like the actual treatments are pretty... More 

Helpful?
1 Thank 266Nik
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for sharing your experience from The Umstead Spa. I am delighted to hear how much you enjoyed the facility. I am personally disappointed that we did not exceed your expectations during your massage and pedicure services. We certainly appreciate your valuable feedback as we continuously endeavor to focus on ways to improve. Thank you again for... More 

New York
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 18, 2016

Although we live only 15 minutes from The Umstead, this hotel is such a treat!!!! Every employee is 100% committed to providing excellent customer service. From check-in to room service to dining, first class all the way! The rooms are quiet, luxurious and comfortable. Perfect for a quick overnight close to home. Already looking forward to my next stay at... More 

Helpful?
Thank aseidenfrau
Charlotte, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 13, 2016

We were hesitant to book acccomodations at Umstead since we usually visit a favorite 5 star Resort in San Diego for our anniversary. From the moment we were greeted at the door by the friendly and professional bellmen, to the warm greeting at the front desk, we knew we had made the right decision.Our experience at Umstead was like visiting... More 

Helpful?
Thank Carlos N
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Congratulations on your 25th wedding anniversary and thank you for choosing The Umstead Hotel and Spa for your very special stay. We are delighted to know you enjoyed the amenities and services of the property and appreciate your glowing review. We look forward to welcoming you back for future special occasions! Warm Regards, Jim Beley More 

Dallas, Texas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 13, 2016

Beautiful hotel on very nice grounds. The staff is first class and at your service in the manner of a Ritz or Four Seasons. The rooms are spacious and extremely well appointed including a mini bar. The restaurant is a Price Fix and minimum of 3 courses. Its 5 star but we did not want to spend 32 hours in... More 

Helpful?
Thank Ron M
London UK
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed June 13, 2016

A great sophisticated hotel: large, comfortable, well-appointed bedrooms; very good garden with lake and swimming pool; first-class spa and restaurant but what puts the hotel into a very rare category is the quality of the staff. We stayed for over two weeks, some of the time with newborn twins. Every single person who worked at the hotel took an interest... More 

Helpful?
Thank Jiinx
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Nestled lakeside on 12 acres of beautiful grounds in Cary, N.C., The Umstead Hotel and Spa is a calming retreat and luxury destination. The Umstead features 150 oversized guest rooms, elegant furnishings and signature amenities. The Umstead welcomes and inspires guests to find comfort, tranquility and indulgence in the meticulously landscaped property, as well as the plush Umstead Spa and contemporary American cuisine of Executive Chef Steven Greene at its signature Forbes Five Star restaurant, Herons. Independently owned and operated, The Umstead Hotel and Spa is North Carolina's first full-service hotel to receive the coveted AAA Five Diamond Award and is a Forbes Five Star rated property. ... more   less 

Additional Information about The Umstead Hotel and Spa

Address: 100 Woodland Pond Drive, Cary, NC 27513
Location: United States > North Carolina > Cary
Price Range: $407 - $610 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Umstead Hotel and Spa 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Umstead Hotel Cary
Umstead Hotel Cary
Hotel Style:
#1 Business Hotel in Cary
#1 Romantic Hotel in Cary
#1 Family Hotel in Cary
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