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The Umstead Hotel and Spa

#2 of 21 Hotels in Cary
Certificate of Excellence
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100 Woodland Pond Drive, Cary, NC 27513
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694 Reviews from our TripAdvisor Community

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Showing 684: English reviews
Jackson, TN
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very impressed. Fantastic grounds, great amenities, and outstanding service. In R-D for a business meeting and booked Umstead on Amex FHR program last minute. Noticed it was close to the Airport and was flying in late afternoon. After arriving to the Umstead, I quickly realized the error of not booking more time at this incredible property. Took a tour of... More 

Helpful?
Thank TrippinTaylor
Greensboro
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel never fails to impress. The rooms are very luxurious and the beds are very comfortable. I would highly recommend if you're looking for a high end experience. It would be a great hotel for celebrating an anniversary. The only downside is there is not much to do in the immediate area around the hotel so if you're looking... More 

Helpful?
Thank skione
Pinehurst, North Carolina
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful hotel and a beautiful place to have a romantic weekend. I highly recommend Umstead for their beautifully landscaped grounds. Great place to escape the hustle and bustle. I recommend that you book a reservation at Heron's and ask for the sommelier Hai for "Som" wine selections. The only service that I was disappointed in was the Spa, and in... More 

Helpful?
Thank SurfWriter1
New York City, New York
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Wonderful hotel with some glitches. Don't bother with the spa--the services are sub-par. When I mentioned that to the front desk they didn't seem to care and there was no follow up. Also, the waiter at breakfast was argumentative with my ederly mother over her eggs, which they could not seem to get right. Very annoying. Everything else was lovely... More 

Helpful?
Thank kathkel
Caroline J, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for sharing your comments from your recent experience. We apologize for not addressing your feedback while on property and would like to speak with you directly to resolve any issues. We always strive to exceed all our guests expectations and are disappointed to hear we failed to do so. Please let us know the best contact... More 

Raleigh, North Carolina
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The Umstead is a beautiful hotel and the rooms are not only spacious but they also have the latest tech toys to control things in the room. The spa cannot be beat! The massages are amazing and the facility is beautiful. Book appointments well in advance.

Helpful?
Thank RaleighGirl714
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My company hosted a multi-day meeting here. I arose at 3:30AM to arrive in time for the meeting. After a long day, I was looking forward to a nice bath and rest. Unfortunately, there was a very loud sound coming from the exhaust in the bathroom . I try to ignore however I could not get to sleep. When I... More 

Helpful?
1 Thank sherib1162016
Caroline J, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for providing feedback from your recent stay with us. We apologize for the noise you experienced from your bathroom and have corrected the issue. We hope to have the pleasure of welcoming you again in the future. With Best Regards, Jim Beley More 

Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was expecting the Umstead to be in a secluded woodland. It's off a highway in the suburbs, but they still do a pretty good job of creating that away-from-it-all feel. Lovely lovely pool and terrace area, and our room had a large terrace that we made a beeline for. There is decent sparkling wine (half-bottle of Chandon) in the... More 

Helpful?
Thank Sporcler
San Francisco, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My boyfriend "drug me" along with him for a night in North Carolina before we continued on to NYC for a long romantic weekend and what an absolute surprise and treat was the Umstead! We were being massaged and facialed within an hour of our early evening arrival and we were so pleased. Rested, peaceful and hungry, we then had... More 

Helpful?
Thank PilarJacqueline
Oak Ridge, North Carolina, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There are few places that I request to go over and over again, but this is one of the exceptions! By humble background, frugality is generally my go to position on spending. However, 3 or 4 times per year I leave my beautiful home with my family in tow and head to Cary for a few days of pure sensory... More 

Helpful?
1 Thank Pamela B
Durham, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

From the moment they handed me the box of Chapel Hill Toffee (my personal weakness), I was hooked. I've eaten at Herons several times, but never stayed at the hotel. It was my birthday, so I splurged for a lake view room with the extended balcony. Well worth it. At the Spa, I had an 80 minute massage-good but pricey.... More 

Helpful?
1 Thank RCSS57
The_Umstead_Hotel, General Manager at The Umstead Hotel and Spa, responded to this review

Dear Guest, Thank you for staying with us at The Umstead Hotel and Spa for your recent birthday celebration! I am delighted to know you enjoyed our grounds and facilities while staying with us and that our staff was accommodating to your needs. Also, I'm pleased that you treated yourself to our fabulous in-room dining experience! Thank you for staying... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Nestled lakeside on 12 acres of beautiful grounds in Cary, N.C., The Umstead Hotel and Spa is a calming retreat and luxury destination. The Umstead features 150 oversized guest rooms, elegant furnishings and signature amenities. The Umstead welcomes and inspires guests to find comfort, tranquility and indulgence in the meticulously landscaped property, as well as the plush Umstead Spa and contemporary American cuisine of Executive Chef Steven Greene at its signature Forbes Five Star restaurant, Herons. Independently owned and operated, The Umstead Hotel and Spa is North Carolina's first full-service hotel to receive the coveted AAA Five Diamond Award and is a Forbes Five Star rated property. ... more   less 

Additional Information about The Umstead Hotel and Spa

Address: 100 Woodland Pond Drive, Cary, NC 27513
Location: United States > North Carolina > Cary
Price Range: $407 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Umstead Hotel and Spa 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Umstead Hotel Cary
Umstead Hotel Cary
Hotel Style:
#1 Family Hotel in Cary
#1 Business Hotel in Cary
#1 Romantic Hotel in Cary
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