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Embassy Suites by Hilton Raleigh - Durham/Research Triangle

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#4 of 22 Hotels in Cary
Certificate of Excellence
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Embassy Suites by Hilton Raleigh - Durham\/Research Triangle
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731 Reviews from our TripAdvisor Community

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Showing 720: English reviews
Clemson, South Carolina
Level Contributor
170 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our first room selection (711) had did not close properly, so the staff immediately brought keys to a room down the hall (715) The room was typical for an Embassy Suites, but the AC cooling was disproportionate throughout the room, and the TV remote was almost unresponsive. We were only there for one night so it wasn't worth a complaint.... More 

Helpful?
Thank thatsthewayitis
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Thatsthewayitis, Thank you for taking the time to share your comments about your recent stay. I am very sorry that you had some issues during your staff and can ensure you that we will address both so that they are corrected for the future. We appreciate the opportunity to service you and hope to continue to have you stay... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

I am Program director for an association which has held our monthly or bi-monthly luncheon programs at this hotel for the past 4 years. For the past year, I was directly responsible for the planning and coordination with the hotel. I have been so pleased with the professionalism of the staff at all levels and their attention to detail. We... More 

Helpful?
Thank pquest1994
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear pquest1994, Thank you very much for sharing your comments about your recent and past events at our Hotel. We greatly appreciate you taking the time and for selecting us for your association. We are very pleased to have a professional like Katrina on our team and glad that she has provided your group with the level of service they... More 

Seaford, New York
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Absolutely wonderful-helpful friendly staff, comfortable room clean & stocked, bistro & breakfast buffet with made to order omelets, complimentary cocktails from 5:30-7:30pm. Open atrium with pond & koi fish along with all it’s greenery,especially relaxing along with the outside patio area. Airport shuttle. Just what I was looking for to unwind. Highly recommend it!

Helpful?
Thank clynns8913
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Clynns8913, Thank you for taking the time to share your great comments about our Hotel and the staff. We greatly appreciate you choosing our hotel for your home away from home and hope we will see you again on your next trip to the area! Sincerely, Bill McCallen General Manager More 

Washington DC, District of Columbia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Really liked this hotel. Check-in was quick and easy, and rooms were clean and very comfortable and spacious. The breakfast was terrific and the way the hotel is designed makes it a great place to stay for a weekend with lots of family and friends... every floor is essentially a terrace overlooking the lobby restaurant. Very pretty and makes it... More 

Helpful?
Thank TheatreAndTravelFan
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear TheatreAndTravelFan, We are pleased that you enjoyed the hotel and thankful that you took the time to share your comments. We get many compliments about the managers reception as well as the full cooked to order breakfast. Those amenities as well as the spacious suites is a great example of the brand. We hope you will consider us again... More 

Willingboro, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

What an experience the suite was beautiful clean stocked well the staff was polite knowledgeable customer service oriented. The food was great breakfast was an amazing experience I would recommend to all

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank twandat2016
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Twandat2016, Thank you for taking the time to share your comments about your recent stay with us. We greatly appreciate you staying with us and hope to see you again on your next trip to the area. Regards, Bill McCallen General Manager More 

Wilmington, NC, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Title pretty much sums it up. Service was great. Staff was friendly. Facilities were generally clean. Location was excellent and the price was lower here than the other Embassy suites in the area. As always the made-to-order breakfast was good and the Koi swimming in the lobby water feature was nice to watch while eating. The room was somewhat dated... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Justin L
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Justin L, Thank you for staying with us and for taking the time to share your comments. We greatly appreciate that you would choose to stay with us and hope you will again in the future. Sincerely, Bill McCallen General Manager More 

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

This is an awesome hotel located in a very strategic place, near the airport, between Raleigh and Durham! Lot's of things near, including a Bass Pro Shops just crossing the street. People are very receptive and helpful. I recommend!!

Helpful?
Thank Mauro F
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Mauro F, Thank you for taking the time to share your comments and also for recommending us! We take great pride in providing a friendly, clean environment for all our guests and we are thrilled that we hit the mark with your stay. Thank you for staying with us! Regards, Bill McCallen General Manager More 

Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Visiting colleges in the area brought us to this hotel. We like the suite style because it gives us extra room. The hotel is nicely decorated with a very relaxing lobby and bar area. The staff that greets you as you check in is very professional and courteous. Our room was nice, however during our two night stay, what kept... More 

Helpful?
Thank Food4thoughtnow
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Food 4thoughtnow, Thank you for taking the time to share your comments about your recent stay. We are pleased you enjoyed your stay and apologize that HK was not on the level you normally experience. We will certainly look into your comments and refocus the staff to eliminate any concerns in the future. We appreciate you staying with us... More 

Level Contributor
9 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

This is typically one of the highest priced hotel in the Cary/RDU area (often second to the Umstead). With a number of new hotels close by, and a few more on the way, I see no reason to stay here. It was in need of a major renovation five years ago. Everything seems worn and dated, particularly the common areas.... More 

Helpful?
Thank Don M
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Don M, Thank you for taking the time to share your comments about your recent stay. We would agree we are not the newest nor most recently renovated hotel in the market place. We certainly understand that renovations and modernizations are important and will be going thru one soon. We recently redid all the bathrooms in the building as... More 

Huntsville, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Big, clean, comfortable rooms. Good Manager's Reception - liked there was a goof variety of vegetables along with chips, ice cold bear and drinks - very nice., excellent breakfast buffet. Very pleasant and helpful food staff.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank clyoung
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Clyoung, Thank you for taking the time to share your comments about your recent stay. We are truly happy that you enjoyed your stay with us including our Managers reception. The staff takes great pride in trying to provide exceptional service and it seems they achieve it in regards to your stay. We hope you will consider us on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Embassy Suites by Hilton Raleigh - Durham/Research Triangle

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Raleigh - Durham/Research Triangle

Address: 201 Harrison Oaks Blvd, Cary, NC 27513-5544
Location: United States > North Carolina > Cary
Price Range: $143 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham/Research Triangle 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Cary
Cary Embassy Suites
Hotel Style:
#2 Romantic Hotel in Cary
#3 Family Hotel in Cary
#7 Business Hotel in Cary
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